La Quinta Inns & Suitesunacceptable condition of this location

J Oct 05, 2019

After being very dissatisfied on our last visit to this facility, we decided, after 3-4 years to give them another try. Wrong!! We were even more dissatisfied as the accommodations were still terrible. There were crumbs on the floor between the refrigerator and dresser (Photo). The bed was clean so we stayed. However, while looking around the room, we found: 1. The bathroom exhaust fan had not been cleaned in a looong time. The mirror is several years overdue to be replaced (Photo). There was black (mold looking) substance along the bath tub/floor tile (Photo). If you check our records, you will find that we have been customers since the 70s. This was the worst experience we have encountered with La Quinta. We have also stayed at the other location on I-40 in Amarillo and have been very pleased with the staff and the facility. We are also regular customers at your Weatherford, OK location. Megan and her staff are outstanding in every facet of the operation. We walk in the door and are treated like family! One other complaint was that breakfast was not up to standards either. I had a waffle, as usual and it tasted like the batter was spoiled. Another lady made the same comment because her children said it tasted weird also.

In summary, we will NEVER stay at the Amarillo, TX Mid-town again! We will continue to be loyal to the brand. The only exception is when Wyndham took over. We were at the Military Gold before and we feel we should have been retained at the top level of rewards. That has not happened and we're not really happy about that either.

Jim Romines
3919 Leisure Lane
Colorado Springs, CO 80917

La Quinta Inns & Suites
La Quinta Inns & Suites
La Quinta Inns & Suites
La Quinta Inns & Suites

Post your comment