La Quinta Inns & Suites review: stay at the hotel in bend, oregon october 8-9

Because we had enjoyed a stay in La Quinta Inns and Suites in Burlington, WA on October 5-6, while on an extensive road trip, I called to reserve two rooms at the same brand hotel in Bend, Oregon October 8-9. When we arrived, we were assigned rooms in the basement, with no elevator access. I remarked to the desk clerk that this would be difficult (I am 81 years old) but she made no reply. The smell of chlorine was excessive, and no help was offered with our luggage. The room was noisy with every step being heard from the room overhead. Indeed, it sounded like the thin ceiling would give way.
I had assumed that the same quality of accommodation would prevail in all La Quinta establishments. The hotel in Bend, Oregon was disappointing and not up to your standard. Having no elevator access to our rooms was unacceptable.