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La Quinta Inns & Suites

La Quinta Inns & Suites review: professionalism/room conditions

J
Author of the review
10:28 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I arrived on Friday the 11th with plans to stay until the 17th. I'm in town on a work trip and have my cat with me, as I always do when I travel for weeks at a time. I called ahead of time and asked the front desk if they took cats. He replied yes. I then booked the room through my work website and then drove there and checked in saying cat more than a few times. I walked my pet by him on a cart. Arriving in the room, the door was broken and doesn't close correctly and takes about 15 tries to get in (room 171)upon entering I found I had no Work chair. I went To front desk and asked for a chair in which I received a broken one. I let it go. On Oct 14th I arrived back from work to a overflowed toilet. I went to front desk and asked for assistance. I cleaned up the water on floor and plunged it myself. On October 15th I was asked to leave because I had a cat. Was told about how they can charge me for carpet cleaning and unclogging toilets and don't allow cats because of allergies. Only dogs. I left no damage nor did my animal as he was with me during the day out working. The room was in bad condition when I arrived to begin with. I felt very uncomfortable hearing about past guests and what they did and felt I was being accused of things that I didn't do. I travel for work often for weeks at a time and have never been treated this way by any hotel nor have I ever had an issue of bringing my pet. I found the staff very unprofessional and they seem to have communication issues.

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