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La Quinta Inns & Suites

La Quinta Inns & Suites review: didn't receive the room that booked and paid for and have small and uncomfortable room

M
Author of the review
1:52 am UTC

Email id # [protected]@gmail.com
Date of Incident : 07/17/2019 Orbitz Itinerary No # 7450723232220
Confirmation no # 88865EC025822
Our Flight was delayed 4 hours from New Jersey and reached there at 2:30 am instead of 10:30 pm. I called around 9:00 pm from New Jersey airport and explained them that we are reaching there late night, not sure what time and it's out of our control so please keep room for us, the lady on front desk told me that she will put the note for night shift manager. When we reached to the hotel they said we are not getting the same room that we booked with double bed instead of that they gave us another very small room with one bed and rolling bed for my daughter ( on which she couldn't even sleep) when requested to get the same room that i booked manager told me that " we can give you a room but can't guarantee the same room". I told them that i already booked and got confirmation online for that room and also called in the evening about flight delayed but they said whatever we have is this small room and gave us only $ 20 discount we had no option because it was midnight and couldn't go anywhere else. I booked for $183.73 and got very poor service and uncomfortable room so at least I am expecting that you can refund me half of the money that I paid.

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