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We stopped for coffee on October 5th on our way out of town. As we were getting our coffee there was a man there telling us about how awful the new cups and lids were. He was right. I asked the woman in the coffee area about this while I was looking for the sleeves used to protect hands from the hot coffee cup. There weren't any. She said she had had many complaints, and that Kwik Trip was doing some market testing. We put the cups in the holders in the car, but we weren't able to get them out without the lids popping halfway off and coffee spilling. I got mine out amidst spilling it and burning my hands and lap. (redness) I held the coffee but when I tried to take a drink the lip popped halfway off and I dropped it as I was being burned. I had coffee all over my clothes, on the seat and carpet. The magazines I had with me were ruined. Thankfully my Kindle was protected by it's cover. This was an overnight trip so I had just the one change of clothes. We stopped several towns down the road and got empty cups, which with two cups inside each other, was sturdy enough to let us pick up the cup without the lids coming off. Unfortunately, by then the coffee was too cold to enjoy. The woman in the coffee area at this Kwik Trip reluctantly acknowledged they were having the same issue in her store.
I am so disappointed in the way this is being handled by your company. It is very dangerous, and knowing that you are aware of the situation and still allowing it to go on is unbelievable. At the very least your customers should be directed to use 2 cups for sturdiness. The entire episode infuriated me. To me this is a Class Action Suit waiting to happen. Please advise me of your intentions.
Thank you,
Cindy Johnson
225 7th St NW
Rochester, MN. 55901
[protected]
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If I burn myself, I will sue them, because of their retarded cups and lids!
Ms. Johnson, I will join or start such a suit. Just got burned badly on the hands Tues. Called kwik trip, and instead of wanting to talk about the danger she just wanted to get me asap to "risk mgt" Dept, which as any of us who have worked in a corporate setting knows, is the dept in charge of keeping harmful secrets secret and lowballing u with an insurance offer. She wanted to know which store it occurred at, and I pointed out to her that it doesn't matter, this has been going on at all ur stores, the problem is the cups/lids not some poor store employee ur going to sacrifice (tho I did direct her to the store). I told her I have never sued, but would love to in this case cuz of ur attitude (damage control/protecting the franchise more important than my suddenly inoperable hand). You are forcing me into it. They also said their "engineers" and "marketing" are working on it. Engineers? This has been happening since 2017, and it isnt exactly the Hoover dam project. What the [censored] have they been doing?! And getting marketing involved just means they'd rather engage in spin; well, then, I respond by engaging in truth u can only find in the courts. As for the idea of advising "double cups" for sturdiness, do u really think a Corp too cheap to give custom-made lids for all four cup sizes is going to tell us to use twice as many cups (plus, it would amount to admitting the danger). They haven't done it in the yr since u were burned. This from a Corp building seemingly a new store a day and making gobs of profit, thx partly to all the bribes...I mean payoffs...I mean donations they give to the polls. Look it up.