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1.0 158 Reviews

Kwik Trip Complaints Summary

2 Resolved
156 Unresolved
Our verdict: If considering services from Kwik Trip with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kwik Trip reviews & complaints 158

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J
1:09 am EDT

Kwik Trip customer service

The service at this kwik trip during the day is amazing, they're friendly and as efficient as anywhere during the day. The evening staff is an entirely different story. I came in around 9 o'clock tonight to grab a 2 liter of coke. The staff, two of them I could see, completely ignored my presence as a customer in the store. One of them, I could see was counting stock inside one of the coolers. The other I believe was counting stock of something, right next to the register. I brought my coke to the counter and stood there waiting. I looked around to see if there was anyone else that would help me with my purchase, it was just the two ladies there. The woman next to the register then, disappeared somewhere into the back of the store where I couldn't see her, while the other one continued to completely ignore the customer in the store in counting her cooler stock. I waited a minute, tried to peek around the counter to see if there was someone in the back room behind the cashiers counter, I saw no one. I walked out of the store leaving the 2 liter I intended to purchase on the cashiers counter. As I got back in my car the woman, who had been standing directly beside, me re-emerged from the back of the store and proceeded to look at my license plate and then document it as if I had stolen something. Leaving the store as I was not receiving any type of service, or acknowledgement, was in frustration, as this happens every time I visit this location in the evening and evening one or both of these two women are present. This was around 9 o'clock 10/25/19. This location is great during day time hours, but these women at night completely neglect to acknowledge or offer any type of service until it is convenient for their schedules. It is rude and a stain on an otherwise top notch location. Also I don't appreciate my license plate being recorded as if i'm a thief or didn't anything wrong whatsoever, other than leaving because I wasn't acknowledged.

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C
10:24 pm EDT

Kwik Trip new coffee cups and lids very dangerous

We stopped for coffee on October 5th on our way out of town. As we were getting our coffee there was a man there telling us about how awful the new cups and lids were. He was right. I asked the woman in the coffee area about this while I was looking for the sleeves used to protect hands from the hot coffee cup. There weren't any. She said she had had many complaints, and that Kwik Trip was doing some market testing. We put the cups in the holders in the car, but we weren't able to get them out without the lids popping halfway off and coffee spilling. I got mine out amidst spilling it and burning my hands and lap. (redness) I held the coffee but when I tried to take a drink the lip popped halfway off and I dropped it as I was being burned. I had coffee all over my clothes, on the seat and carpet. The magazines I had with me were ruined. Thankfully my Kindle was protected by it's cover. This was an overnight trip so I had just the one change of clothes. We stopped several towns down the road and got empty cups, which with two cups inside each other, was sturdy enough to let us pick up the cup without the lids coming off. Unfortunately, by then the coffee was too cold to enjoy. The woman in the coffee area at this Kwik Trip reluctantly acknowledged they were having the same issue in her store.
I am so disappointed in the way this is being handled by your company. It is very dangerous, and knowing that you are aware of the situation and still allowing it to go on is unbelievable. At the very least your customers should be directed to use 2 cups for sturdiness. The entire episode infuriated me. To me this is a Class Action Suit waiting to happen. Please advise me of your intentions.
Thank you,
Cindy Johnson
225 7th St NW
Rochester, MN. 55901
[protected]

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Mike scarred and blistered
, US
Oct 01, 2020 3:03 pm EDT
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Ms. Johnson, I will join or start such a suit. Just got burned badly on the hands Tues. Called kwik trip, and instead of wanting to talk about the danger she just wanted to get me asap to "risk mgt" Dept, which as any of us who have worked in a corporate setting knows, is the dept in charge of keeping harmful secrets secret and lowballing u with an insurance offer. She wanted to know which store it occurred at, and I pointed out to her that it doesn't matter, this has been going on at all ur stores, the problem is the cups/lids not some poor store employee ur going to sacrifice (tho I did direct her to the store). I told her I have never sued, but would love to in this case cuz of ur attitude (damage control/protecting the franchise more important than my suddenly inoperable hand). You are forcing me into it. They also said their "engineers" and "marketing" are working on it. Engineers? This has been happening since 2017, and it isnt exactly the Hoover dam project. What the [censored] have they been doing?! And getting marketing involved just means they'd rather engage in spin; well, then, I respond by engaging in truth u can only find in the courts. As for the idea of advising "double cups" for sturdiness, do u really think a Corp too cheap to give custom-made lids for all four cup sizes is going to tell us to use twice as many cups (plus, it would amount to admitting the danger). They haven't done it in the yr since u were burned. This from a Corp building seemingly a new store a day and making gobs of profit, thx partly to all the bribes...I mean payoffs...I mean donations they give to the polls. Look it up.

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Axel Survila
, US
Oct 12, 2019 1:31 pm EDT

If I burn myself, I will sue them, because of their retarded cups and lids!

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T
9:32 pm EDT
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Kwik Trip fees

You people charge me an extra dollar every time I use my card at the counter. It goes back on in 24+ hours after you've earned interest on the millions, perhaps tens of millions you collected in that same period.

I used your "free" ATM tonight and as it has always done, you charged me $22 to take out $20.

This IS A FEE because despite the fact that you return the funds, YOU still have MY MONEY tonight.

And don't feed me some [censored] about my financial institution... You've done the exact same thing across FOUR DIFFERENT CARDS I've used at your bunko stores.

Deception makes me angry. [censored] you. I'll go get my cash elsewhere either for free or for a fee even if I have to get gas at one of your pigmarts because it's the closest etc.

Any place of business I deal with is either honest and up front or they get this from me... you're not the first and you won't be the last.

And your smirky little cashier can kiss my dick too.

I'll be telling anyone who'll listen about this.

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G
11:45 am EDT
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Kwik Trip cheese burger

Stopped by kwik trip on cardinal lane in Howard wisconsin. Found multiple hairs in my burger. Unfortunately I had All ready bit into it. I work in the food industry myself and noticed some employees dont properly wear there hairnets and no arm sleeves are worn either. Needless to say I will NOT be going back there. I do enjoy your company and would like to continue shopping and buying gas there. Just wanted to address this as I would hope someone would if I made this mistake

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D
9:35 am EDT

Kwik Trip new coffee lids

You guys have new coffee cups and lids. The cups seem nice and more environmentally friendly than the styrofoam cups but these new lids are horrible! Half the time they dont stay on correctly and if I go over any bumps on my way to work coffee always leaks everywhere because it doesn't seal like old lids. Love your coffee but getting to the point that it's not worth dealing with these cups every morning. Hope you guys make some much need improvements with these lids. Thanks

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WowFonduLac
, US
Dec 18, 2019 11:33 pm EST

Can anybody else who had problems with the cups or the lids post it. Todays date 12/18/2019

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KwikTrip Former Customer
, US
Nov 03, 2019 11:57 am EST

The new lids/cups are HORRIBLE. The lid popped off from the pressure of lifting it, and spilled hot tea all over my wife's hand. I am surprised there is not a lawsuit yet. When telling a Kwik Trip employee, she just replied "Yea, everyone is complaining about these"

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DietCokeofEvil
, US
Nov 02, 2019 9:09 am EDT

I don't think the new cups retain heat as well. I got my cappuccino at 7:10 and at 8 it is already cold. Since I often pick up my drink before my 20 minute drive to work, it's used to be still too hot to drink when I got in- so it travelled well. Now, with the new cups, I may as well not bother. It's cold before I can even enjoy it. I know I can get a travel mug, which I may do now that the cups no longer retain heat.

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C
11:05 am EDT
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Kwik Trip hair in food

I bought a muffin at Kwik Trip #398 (on Brackett Ave in Eau Claire) this morning (Sept 25, 2019) and after leaving found that it had multiple long hairs in it. There need to be better health and safety regulations if I can find 5 long hairs in one muffin... Haven't had this problem before but would hope for a refund or some sort of resolution on this.

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J
7:21 am EDT

Kwik Trip breakfast quick serve

I have had at least 4 incidents from Portage to Deforest and today in Sun Prairie that there was not a good option for a breakfast sandwich. This is disappointing as I have found going to KT in the am a great option. One day I made two attempts one in Deforest and then again in Sun Prairie to get a breakfast sandwich but both places did not have it available. I think that this type of service makes people want to stop or not. JR

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K
12:57 am EDT
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Kwik Trip employee

2 employees from the night shift. One person taner was being threatening a disabled adult. and another person is a female, slammed a door at my client, They need to get people that have great customer service and they need to be nicer to people. I'm sick and tired of this. If these people don't get fired I will take this to court and I will sue. I am so fearious of this

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F
3:10 pm EDT

Kwik Trip service and hot food options

I visited the Marshall WI Kwik Trip during the lunch hour and noticed the lack of service. I picked out the cheese sticks and I get cheese sauce to go with them, but the cheese sauce machine was completely empty. This was at 12:15 in the afternoon. There were 4 cashiers standing/leaning behind the register and having a general conversation that really didn't seem to care about what was going on throughout the store. There were a few employees in back, i'm guessing to prepare food, but the lack of hot food options that were available during the lunch hour was pretty disappointing. I usually have good experiences at Kwik Trip, so i'm hoping today was just an off day.

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B
5:59 pm EDT
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Kwik Trip food safety concern

While on my way to work at 5:40am on 8/19/19, I stopped at the Lewiston, Mn location for a cup of coffee and some breakfast. I noticed a large amount of flies around the coffee. I understand that summer brings about flies, but the size of swarm was disgusting and as someone who studies Food Science, I am well aware of the diseases that flies can spread. I proceeded to make my cup of coffee and as I was finishing, a fly flew into the cup of coffee I had prepared. Mortified, I did not know what to do. I then asked the clerk what I should do with the coffee after I explained the situation, I was nonverbally just directed to a sink to pour it down with no assistance in an empty store. I proceeded to make another cup of coffee as that was the goal; however, I could not even bring myself to take a sip of it. Nor did I purchase anything from the hot food area. All I could think about is if they have flies by the coffee, I don't even want to know how disgusting the kitchen must be. At the counter to pay for the coffee, the clerk did not apologize and made excuses for the flies while charging full price for the coffee. I realize the doors may open and close, but we must strive for better customer service and higher standard of food quality with more adequate preventive measures.
Response appreciated.
Briana Roberts
[protected]@my.uwstout.edu

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A
9:55 pm EDT

Kwik Trip plastic bags

I tend to go to kwick Trip often. Climate change and my environment is an issue that I really care about. I'm disappointed in our leaders for not creating better change, so I feel it is up to businesses themselves. I tend to see alot of kwicktrip's plastic bags around outside. I know that not everyone else is educated enough on this topic so not everyone knows or cares. So they litter or bags get swept up by wind. I think it would be really wonderful to see my local kwicktrips switching to biodegradable bags and taking the environment into consideration. Don't be part of the problem, find a good solution.

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rj linday
, US
Apr 25, 2020 12:16 am EDT

Staff and store I saw a male worker use the mens room the staff is very rude like that act u need us we do not need you kt not like they used to be I will not shop there I will go bp down the street

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S
7:18 pm EDT

Kwik Trip service

Issues with Kellogg mn Kwik trip on two occasions recently. My son who is disabled lost a $10 bill there. We renters the store within 5 minutes and there are no customers there. Cashier walking around with $10 bill in her hand but claims no one turned one in. A bit fishy. Then last night my son was there asking prices. He asked for an item older lady there quoted him price of. She laughed at him and treated him like he was incompetent when she'd quoted him the wrong price. In general I love Kwik trips and frequent them at least twice a day. Kellogg mn won't see my business in the future. Laughing at customers and making fun of disabled people or really anyone is just very unprofessional and immature. Hope these ladies get fired!

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4:07 pm EDT
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Kwik Trip sexual harassment/managers blowing down customers

Employee dressed in spenders and has full beard, mustache, for the 2nf time come in my direct (almost touching) while I was getting a smoothie on Thursday about 8 pm hour. Prior, I was at the sunglasses case & he walked by while I had get out the way before he touched my rear. This is sexual harassment. Talked to Brittany. She didn't help. I was informed she too pushes customers with equipment such as while installing the smoothie machines. This is Big problem at Isanti store. Needs to Change! No man or women should be getting that close to move their close with wide or equipment. I'm considering reporting outside if KT.

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11:09 am EDT

Kwik Trip facility related

When I opened the door to exit the store, a chain that was hanging down struck me in the left eye. I believe the chain was hung to keep the door swinging open if the wind catches it.

It is a safety hazard. The more I thought about it, if I was a couple inches taller it could've hit me in the mouth a chipped a tooth.

I stopped back at the store to let the clerk know what happened and suggested they did something about it as it is a safety hazard. The clerk said she would mention it to the first shift employees when they came in. Apparently they don't care about the customers, because the chain is still hanging there.

I feel like I need to take this further as it feel like there is something in my eye. Not sure what. It might just feel this way from rubbing it as it didn't good getting hit by a chain. If anything you would think it would be covered with some sort of sleeve.

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11:25 am EDT

Kwik Trip credit card

Talked to multiple people got different responses, none were the same. Had to call multiple times. Called back, still received a rude operator. Answered none of my questions and I called a total of 4 times. Was told the card would take 3 weeks, it's almost hitting 5 weeks, still no answer. Want to just cancel kwik trip altogether for the apparent lack of concern for their costumers. RUDE.

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D
6:23 pm EDT

Kwik Trip cashier

Store 134
Register #1
Ticket 3506383
Date: 8/1/2019
Time: 2:20:10 pm
I had an issue with a young man who was extremely rude and cause me to be irritated. I requested a manger and this gentleman was extremely helpful as this matter was about the 15% discount that was available during the month of July but I was unable to remember and the cashier was not helpful at all he just assumed I was trying to get an undeserved discount on my gas. the manger was able to straighten it out.
This young man's attitude and mouth shouldn't be dealing with customers. he needs to work in the stock or janitor department not behind the cash register dealing with the public

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6:04 pm EDT

Kwik Trip nicotine /e cigs

I went into kwik trip and asked them a specific questions about thier ecig pens and got 2 of them. Got home and opened one and it's the wrong thing. They have a policy of you can't return nicotine products . Well the one package isn't even open and they were wrong and it's only the power bank and not the cartridge. So I have to just keep something that I can't use that isn't open because of thier mistake. What happen to customer is always right and customer satisfaction. I'll take my business to the corner gas station for now on. I'm not pleased at all

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11:12 am EDT

Kwik Trip poor customer service

7/18/19 stopped in to get a breakfast burger, non were out in the "hot" section so I went to the side of the counter were I saw a girl named Paige that was standing at the register scanning items. No customers were in the line of her at the register so I asked Paige if somebody could make a breakfast burger please? She looked at me in a look of irritation and replied- will take 5 mins. I said sure. She stood there and finished scanning the items. Then she walked off to the back. (Isn't communication the reason why they wear headgear? What a waste of company monies.) About 4 minutes later Paige comes to the hot section with a tray of other foods to put out. About 2 min after that, Paige comes back up with another tray of food. I asked her how much longer? she didn't even look at me and walked off and said not much longer. About 3 min later a guy comes up with my ordered sandwhich and hands it to me.

Guess people should go elsewhere to spend their money instead.

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6:15 pm EDT

Kwik Trip cashier was nasty and racist

went in your store june 13, on vacation casher was so rule i fell threat no black people work in your store i went to 3 no black people workin 3 of your store, and get treated in that way, make me think the store is racist not good they talk to me anyold way that a no, no respect, violating constitutional rights, black people, am very sure u have interviews but i no yall say they do not qualified so yall tell the people somethang like, , we ganna go with someone else, or the position been feld, but u got for hire signs on your doors not from dulth, mn or superio livin ky will not b back will makin complain at the BBBok sad sad sad

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10:59 am EDT

Kwik Trip return policy

Marshfield, WI between my husband and myself we used to spend $300 a month if not more in products. On 6/8/2019 my husband went in to buy Grizzly pouches and he didn't notice until 6/9/2019 they gave him Grizzly long cut. He returned to store on 6/9/2019 and they refused to exchange for correct product that they provided to him wrong the day before. Needless to say Kwik Trip in Marshfield, WI just lost a very good customer. Ticket #1870065 Register 5 Store #142.

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Kwik Trip contacts

Phone numbers

+1 (608) 781-8988 +1 (800) 505-5157 More phone numbers

Website

www.kwiktrip.com

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