The complaint has been investigated and
resolved to the customer's satisfaction
Kwik FitBeware Kwik Fit


I visited a Kwik-Fit garage (on Balham High Road) to have the coolant level topped up and my tires filled with air.

I am heavily pregnant, and have a 3 year old child, and told the mechanic I was making a long journey that day. Shortly thereafter I was told that 3 of my tyres needed replacing due to 1 having a slice in the side wall and 2 others having low tread depth. For this I was charged £500.00 (down from an initial quote of £550). The mechanic was adamant that there was no choice as the tires were not safe.
I was shocked at both the cost and the fact that the tyres were apparently not fit for purpose. I have since done the following:

• As the car had a full MOT just over 2 weeks earlier. I have since contacted the MOT centre and they confirm that the tyres were completely safe and had more than an estimated years additional wear left in them; and
• The cost of Vauxhall Vectra tyres should be closer to £70 each not £180 each. This price has been confirmed by 2 additional garages.

I had no idea Kwik Fit were up-sellers and assumed their employees were professionals as they are such a large company.


  • Ze
    Zerst Oct 12, 2009

    Lol, maybe your tread wore down so quickly because of how heavily pregnant you are?

    0 Votes
  • Ru
    rusty8178 Oct 26, 2009

    this complaint is so typical of someone who has no knowledge at all of cars a tyre can be on the legal limit and pass an mot the mot station just didnt want a vosa investigation on there hands just in case they missed something the other complaint is total ignorance the most common vectra tyre size is 215/55v16 which a budget tyre would cost around 80 pounds but wouldnt last at all however going by the price the car was probably fitted with 215/50w17 in which case goodyear are the most common tyre available due to the fact they were original fitment and are around 180 per tyre its just total lack of knowledge and as for the im a pregnant woman comment thats just being used to get sympathy this comment is not about victimisation its born of shear ignorance had she left there and had an accident who would she blame for it the garage she had check the pressures thats who. im not a fan of kwik fit but get more anoyed at stupid comments like the one above

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.