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Krogerscan, bag and go

1
C Nov 25, 2017

I have tried three times to use Scan, Bag and Go at the Kroger's store on Loveland Madeira Rd in Loveland Ohio. Every time I try it accepts my card scan and begins downloading my account information. Then, it says "error."
I have asked an employee, and someone at the customer service desk. No one knew anything about it. They were polite and apologetic, but no knowledge of how it works at all. I asked if I could speak to the manager at about 5:00 pm on Saturday, November 26th. They didn't come talk to me because "they don't know anything about it." Can someone at Krogers please help me use this app ?
I have an iPhone 5. I use the in store Scanner, but I thought it would great to skip the lines by paying through my phone.

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