Kroger
reviews and complaints

I went into my local kroger this morning around 8am. I couldnt get to any of the items i needed because the stock crew had pallets in front of the groceries. This store closes each night around midnight and reopens i think at 6am. Totally unacceptable for this store not to have items stocked by opening tome. Plus the floors was wet because they was cleanibg them. Which could cause a fall hazard.
My suggestion is for this store to hire another stock crew that works efficiently to get product on shelves by opening. Why is it that most Krogers are 24 hrs and several here in Lexington aren't? This store on Euclid ave is next to The University of Kentucky campus. Has a great money potoential to do even better if it's kept open 24 hrs like most others are.
Thank you!
Doug Stamper

Stop in Houston Levee Kroger on the way back to Mississippi! I went into the the handicap stall and went, then reached for toilet paper and it was empty! Waited for a min and snuck into another stall to get toilet paper! Went to wash hands and 2 sinks were dirty with long hair on them! Toilet paper on floor in several stalls and empty sanity seat paper holders! A box of towels sitting on sink, garbage can overflowing with trash, paper towel holder empty( a brand new roll sitting on top of cabinet) and 1 soap dispenser broken! I used to work for Kroger (Bartlett, TN) and we took pride in our store! Please keep bathrooms clean and stocked!

John Attention to CEO or who this information should go to:
I Beverly Slater of Vicksburg, Ms. 39180 purchase a 4 pk. of pineapple tidbits and happen to see a roach leg or something in the pineapple container which I was eating from package dated Best if used by Sep 19, 2019. I am sending pictures of container and package. I hope you can see leg of insect or something in container. I was asked to send insect leg to Travelers/Atlanta Claim Service Center to review after Pamela Mee called me and said it looked like a stem from product to them, l did inform her it look like some type of leg to me at that time. I sent a piece of the leg because it broke and I still have the other part, l don't know who look at piece of leg but you all need to get someone else to view because I am sueing for $20 Hundred Thousand Dollars for having a leg in what I purchased .
Claim #FBP6399-Insured Pacific Coast Producers
Company piece leg sent to.
Luke O'Brien/Claim Manager
Travelers
Atlanta Claim Service
P.O. 430
Buffalo, NY [protected]
Phone: [protected]
Fax: [protected]

Thanks,
Beverly Slater
119 Alfred Drive
Vicksburg, Ms. 39180
[protected]@bellsouth.net
[protected]

Christine Edwards Pearson works in your west Frankfort, Il deli and has been trying to get into the pants of my boyfriend. She has been told repeatedly by my boyfriend and other employees that he is with the woman that he loves and wants nothing to do with her. She obviously dies not know what no means. She sends him messages and is sending me harassing and vulgar messages on my messanger. I am above appalled that this type of person works at my local Kroger and handles the food I USE to buy.
My boyfriend is not the only one she has tried to get with knowing full well that they are taken.
This action of hers has cost my boyfriend his job.
All references to "her" in this complaint refer to Christine Edwards Pearson.

Sincerely
Tamera Davis TV

Hi I am a resident in the Lithonia/Stone Crest Area of Atlanta
The below two stores are in my neighborhood.

**2385 Wesley Chapel Rd, Decatur, GA · [protected]
**6678 Covington Hwy, Lithonia, GA · [protected]

If you are familiar with either of these Kroger's, they are TWO are of the WORSE Kroger's I have been at in recent memory.
As you may also be aware, most of the Kroger's have been upgraded in the past years with wonderful produce departments, Salad bars, fresh bakeries, Starbucks..etc..

Both of these are in areas where the demographic has been changing over the last few years. Our home values are increasing, we are potentially in line to get the Amazon II contract, and there are many high dollar communities supporting while collar professionals. Our choices for shopping are the "Nice" Publix on Panola Rd or going up to GA SR 138 or downtown decatur to shop .

I would like for your corporation to REASSESS our area and make needed improvements to upgrade the above listed Kroger's or we will begin a campaign to boycott your stores. I go to other neighborhoods in the city and find that the majority are up to the standard that many would find acceptable. If you have not visited either of these stores in the recent past, I challenge you to visit unannounced (as the last time there was a announced visit.. the store was the cleanest and best i have ever seen) and see that we have been subjected to for far too long. Stores that are subpar and are an embarrassment to our community and a disservice to the hard working professional in my community.

I thank you in advance to your attention to this matter.
I look forward to hearing back to you
Best
Troi Elliott Hockett
[protected]
[protected]@gmail.com

I was at the kroger gas station on broad street in Mansfield Texas and this was not the first time the old lady was rude to me i did not catch her name but i was trying to get gas and asked if i could use my Samsung pay because i know inside krogers you can but wasn't sure about at the gas station she said i dont know we can try. So i realized my battery was low and when its low Samsung pay will not work i tell her nevermind i cant use it it wont work on low battery so she says rudley are you paying for the gas or getting something else or what? I said no i cant i dont have my card on me so she said ok cancel very rudley and made a face even. So i walk to my car and i was so upset i even cried its just the fact ive never had problems getting gas or groceries from any kroger employee but with her yes i wish i would have seen her name maybe next time i go i will make sure to look and write another review. If anyone can speak with her or maybe even take her back to training so she knows how to speak with customers correctly will be very appreciated. Thank you.

My husband went to Kroger on Lafayette Avenue in Terre Haute Indiana and got two boxes of Kraft macaroni and cheese for supper. I opened one box and packet of powder cheese was hard to remove. Once I got it out it had mold half way up it. Upon further investigation noted macaroni on bottom was covered in mold. Pretty disgusting and odor once shook box to look at bottom where molded noodles were was horrid

DOI - 08/09/18 7:00 P.M - 7:30 P.M.
Client # - Destiny at Location: 1745 ga-138 se, Conyers GA. 30013

To Whom This May Concern,

My name is Justin Ossai. I want to report the first bad customer experience that I had at this Kroger store location. I rented a Rug Doctor on 08/08/18 at 3:10 PM. I was attempting to return the Rug Doctor the following day, but unfortunately it was around 7:00 P.M. which was after the 24-hour grace period. I was speaking to a Kroger employee by the name of Destiny at the customer service counter when trying to return the item, but the conversation that I exchanged with her was extremely horrible. I told her that I was late bringing the Rug Doctor back, and then proceeded to ask her how much the late charge will be. She stated that it was going to be $34.99. I then proceeded to question her if that was the same amount that I rented the rug doctor for, and she said, "don't know" This is where the bad customer service started to take place. I then looked behind her at the pricing on the wall and it did say a rental was $34.99, so I informed her that it is the same price as another days rental, so I might as well return it tomorrow. She then stated that I will be charged another days fee if I were to return the rug doctor the following day. While conversing with her, the demeanor and disposition she portrayed was horrible, along with her explaining the late process and how it works. She did not smile, nor seemed like she wanted to be there, or explain to me how these late fees worked which was disheartening. After several attempts of questioning her to fully understand, she finally said that it would be like being charged three days if I were to bring it back the following day. I said ok, well I will return it by closing tonight, and asked her where the solution was for the rug doctor. Again, while exchanging words with her, she was very, very rude, and continued to dismiss me with one-word responses. Also, just to add, there was a couple in front of me that was attempting to pick up some money, and she seemed very short tempered with them as well. It was written all over her face, and in the tone of her voice when speaking to those two individuals. Being a manager myself, I am very big on customer service, and this employee did not show an ounce of how a long-time consumer of Kroger should be treated. I then requested to speak with the manager. The manager by the name of Dwaynne (if I recall correctly) came over, and I explained to him the situation that occurred. He then apologized that I had this experience. After that, I walked back to my car and put the rug doctor in my van. I walked back into the store to purchase more deep cleaning solution, and as I came back into the store a minute later, I noticed that the manager and Destiny were laughing, which made me somewhat uncomfortable thinking that maybe nothing will get done if my bad experience was what they were laughing about. I'm submitting this customer complaint to make sure that this reaches the proper chain of command, and this gets addressed appropriately. Thank you for your time.

Regards,

I am a customer who happened to be passing by a random person who was watching this video on Snapchat making horrible comments about how unsafe these two city market associates were. I felt disgusted because I buy from this deli a lot so I felt like I had to report it.I'm pretty sure those two girls are braking food safety rules by eating from the spoon they serve people with. The fact that they have it on Snapchat showing the location means they do not care. I personally have gone into that same store and have gotten terrible service from both of those females and I've come to realize one of them is an sssistant manager. Now is this any way for a "leader" to act.

I frequently visit this particular location 3618 Hwy 138 SE, Stockbridge, GA 30281 and no matter what day it is there is a custiner service associate with a nasty attitude I have to deal with at the money center. I was there today at 7:25 cashing my check she has cashed my check a couple of times before and every time questions my check and asks if it's a payroll check after watching me sign it and detach it from my checkstub and i work within walking distance of her location. She has now told me because my id is bent not broken or ineligible that I need to get a new one or she won't cash my check. I've been told on 2 occasions she couldn't cash my $200 check I think she doesn't like working but I'm going to be discontinuing going to that store because of her!

The truck driver cut me off and was swerving through multiple lanes around Roanoke Texas, he got within a foot of my bumper and almost hit me more than once. The man flipped me off and cussed me out multiple times at a stop light and thought that driving like that was the best way to solve the issue. Clearly this driver is unfit to be working As a driver because he thinks that driving like an idiot is the best way to deal with problems. His lisence plate said Indiana and his number is P480771 please get rid of this employee.

What are you thinking? Why would you use police to work in your stores? Read the room dummies, right now the majority of US citizens don't want to have anything to do with the police since they do nothing but bully the citizens that pay them. So you like having little girls get tazed/tased because they might have stolen something? What is wrong with you ppl? I will not shop at any of stores until you start hiring your store security that does not work for the police. Besides the cops really need to concentrate on their real jobs, by finding rapist, pedo's. and murders. Well there are at it maybe they can help find the missing children instead of tazing them.

An Employee tonight was smoking a cigarette very close to gas truck unloading gas in ground. I took pictures of her so you would believe me. I am attaching the photos.

After gas truck pulled away, she continued to smaoke walking buy customers pumping gas and enters the little both they sit in.

Kroger on Hwy. 278 Covington, GA.
Around 7 pm in evening. I have my gas receipt.

Ralphs located at 18010 Chatsworth St. Granada Hills, CA (Spoke with both Store Managers: Eric Scantland, and Dennis)

I shopped at Ralphs today, August 6, 2018. I was going to buy a loaf of Simply Organic Bread, but the expiration date on it was August 8, 2018. I asked the store manager if I could get a discount because the bread was near expiration. He told me to come back tomorrow, said he could not mark it down today. I told him that I walks to the store and that I could not come back tomorrow, besides we are having triple digits heat wave right now. He would not bulge. Now I have shopped at Ralphs and Food 4 less for over 40 years and have never experienced this before. I can not help but wonder about this?

The store is located about 1 and 1/2 miles from my home and I am 72 years old, I think this was poor customer's service and perhaps some type of racial issue.

8-5- 2018 I've recently made the butterscotch sugar fee instant pudding with almond milk and it was bitter. I wasn't sure what caused it. Today I used the the lemon sugar free instant pudding in a cake. It had a bitter taste, also. Last week the vanilla pudding by itself was OK. Please check it out. I bought them at a King Sooper in Longmont Co.
Thanks you, Donna Powell, 541 Hilltop St, Longmont Co 80504

the asian security at the Klamath falls location whom wears a tanish baseball cap all the time harasses customers. That Mab has followed me and my family around the store every single time we go in. I made the morning store manager aware and he said they target how people act. I get that. Also many of my friends have been targeted. The one thing I have to express is that there are a few hundred people in my community that are in recovery from drugs and alcohol like myself that have done enough to have a natural twitch or act a certain way sober because of the damage we have done to ourselves. What is really [censored]ed up is because I have a permanent ailment like many is the fact that [censored]er targets me and follows close enough and makes himself so obvious that I am going to just ask if he wants to escort me around and hand him a pen and paper to document my basket. Anyway its to the point all 4000 of my Facebook friends know, a few are now following him as a joke and are acting weird to mess with him. I personally find it to be highly harassing that he does this and the store manager I think is more judgmental than anyone. The only reason I have gone back to the store is the rewards for gas. That's it! I have talked to multiple store associates and getting nowhere. I feel singled out threatened and beyond highly harassed by the store that I will not go by myself there EVER AGAIN!

Let me introduce myself. My name is Morris Hammond I grew up here in Ridgeland, ms. I Played high school and college ball here. I also worked at the Madison Kroger for 5 years during this time. So I shop at store 494 3 to 4 times a week. My Kroger points are about 30 to 60 cent off gas everyonth. 99.9% of my grocies ate Kroger brand because its quality and afforadable for me and my family.
Ok so, as usuall on friday I was purchasing my family dinner as I do 3 times a week, my kroger account will verify that. I had recently recieved a new credit card and it was in my vehicle fir a week so.the sun deformed it to where when I try to use the chip on it it doesnt work sometimes. I first went threw self check out and I could not get the chip to read. The young lady at self check iut was very helpfull she tried it twice and said it just to bent. Si, she suggested that I go threw the check out line so the cashier can manually input my card number since it has a wave in it from the heat. I said ok great. Im at the employee checkout and she tried to input it but the register wasn't taking the number. So at that time the manager Nita Taylor was bagging my few items for dinner. So the young lady who was checking me out just could not get my card to work. The managers Ms Nita Taylor ask me was it my card. So im not only baffled and livid by her comment. Then she commence to say it policy to ask if it my card.
First I do not get hair cutts but 6 months at a time so my son can have his. I do not buy nice things so Im able to feed my family. Now if I was white she would have been breaking her neck to fix the problem instead of causing a problem. I told her I come here 4 times a week and my stepson works here and I make sure he is on time fir work.So is it policy to ask black customers when there cards do not work at the moments is it theres. Which is what she said to me.
I coach 7th grade madison county basketball team, I also have a college degree and its no crap degree. I have worked so hard all my life to provide and be man of faith. But when I come across people like Mita Taylor its changes my emotions about people. What am I suppose to do, its like because of the color of my skin automaticlly makes people assume the worst or criminal and I never had so much which as a ticket my entire life. In which that means I have follwed the rules my whole life. And for me spending what little money I have four times a week on kroger brand name everyweek its more than just hurtfull its degrading in front of other customers. So is it policy for your managers to ask black people who card is this upur card and the casheir doesn't know how to input it? Im so upset and discourage. It really hard to keep your faith when even people of your color just automaticlly assume that you a criminal because of the color of my skin. I could have told here to use credit card tender. I hate this happen my emotions are alot diffrent now. I really hate this it makes me want to move but this is where I grew up amd have had some great memories. And this is another one I can share with my family.
For the record you dont know who your customers are or who they know. And your manager judging me by the color of my skin is down right wrong and rediclious.

I was standing waiting for service for at least 10 min, and when the employee walked up he looked me right in the eye and didn't even thinking about asking can he help me in any kind of way, yet another customer began asking him a question and he answered her questions walked to the back and never returned until I asked a Supervisor is it possible that I could get some help around here, I thought that was rather rude to just ignore a paying customer, and not even act like acknowledge the fact that I had been standing there.

A newly constructed Kroger on N. Goliad, Rockwall Texas, provides convenience to many Rockwall residents. Staff are friendly with excellent customer service.
The store is conveniently located in the heart of Rockwall community. I am one of the voters who voted in favor of the new construction of this store. Hindsight 20/20 - the store is built too close to some residential homes in Quail Run Community. The unsanitary of their dumpsters have diffused fowl smells to an unbearably level for many of the nearby homes. Mine is one of them.

Please be a good neighbor and keep your dumpster odors to minimal level.
Also, please have your delivery trucks on a schedule other than 4am.

I no longer have privacy in my backyard. Now, I am driven away from my own home by the odor from your dumpster.

Hello,

My name is Dominique Washington. I'm a very loyal customer who's shop at the stores nearly every week and have done so for over a decade. I love that the prices are affordable and I get more for what I spend.
I'm contacting your office in reference to the Kroger store here in Memphis TN address 2835 Kirby Parkway Memphis TN 38119. As of the last few months I've had numerous problems at this location. Before that every thing was perfect.
I've got into altercations with security due to my nieces and nephews who I'm caring for. Mainly due to them running and getting lost doing what kids do but I make sure I address them each time letting them know they can't do that. All of the local Kroger's have free fruit for the children so I bring them in often to get fruit mostly when we're low on food. No one has said anything about it. I sometimes send the oldest two in and would tell them to chose one fruit for themselves and the others. Each time I send them in I'm literally parked in front of the entrance waiting just in case they have an issue. Everything was fine at first until I've of the guards approached my vehicle stating that they were inside playing with the carts not doing what I told them to do so I went in to o address the situation. They know better. When I came in he stated that my daughter and nephew were running around playing with the carts and said they couldn't do that so I spanked her on her hand and made them both leave.
A few days later I came back to do my usual shopping. I noticed that the guard followed me to every isle and would sometimes walk ahead of me then turn to stare at me in this odd way but I continued to shopped. It got to the point where I started feeling harassed so I asked him if there was a problem. He stated that the manager didn't want us to come back to her store. I asked why and he actually said it was because I spanked my daughter and I shouldn't have done so in public so we couldn't come back. I replied that I would speak to her because I didn't understand why she felt that she could ban me for something like that.
I went back to the store four days later and did the same thing as usual shop and allow them to get a piece of fruit but I was met by the manager and the guard. She said I wasn't welcomed in the store because she heard that the children were constantly stealing in the store and that my nephew came in and opened of of the chicken containers and walked around the store eating the chicken. The guard also repeated the same thing and even said that was the reason along with me spanking my child. He to said people told him in the store since he wasn't at work that particular day. Of course I asked the children did they do such a thing and they admitted opening the chicken because they were hungry but stated that other than that they haven't stolen anything before that incident.
I asked the manager if I could see proof that they were actually stealing since each of them stated that that's what they heard but she refused saying it was irrelevant I felt it like it was relevant because as she stated their stealing and me spanking my child was the reason we were banned from the store. I asked to see the proof several times but she refused. I didn't understand why I couldn't see the tapes. Thus the reason for this complaint . I've never taken a thing from this Kroger ever. I have no knowledge of the children stealing either. This Kroger is literally walking distance from my home and it'll be inconvenient to drive across town to visit another store.
To make matters worse one of the guards accused me of soliciting money from customers at the fuel station claiming I went to each car begging but this was not true at all! She claimed I was slumped over in one customer car begging. That was false! I went to the fuel station to await my cousins arrival so she could help me with gas since funds were low. I told her this and even had my cousin pull back up to show I knew her yet she still insisted that was what I was doing! I need a full investigation done or if the comps isn't willing to do so then I see no read for me being banned. I understand the children were wrong and they will not be entering that store with me. What can be done? Please get back to me ASAP!

Thank you
Dominique Washington
[protected]
[protected]
[protected]@gmail.com