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1.6 128 Reviews

Kotak Mahindra Bank Complaints Summary

18 Resolved
110 Unresolved
Our verdict: With Kotak Mahindra Bank's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Kotak Mahindra Bank reviews & complaints 128

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10:04 am EDT
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Kotak Mahindra Bank customer harashment by blocking debit

Hello All this is a complain regarding "Debit Block", I am working with IT company during the induction i got my welcome kit of my salary account. i have activated net banking, phone banking etc. after some days call from bank came stating that my welcome kit is not delivered which i already have. problem is there was two welcome kit on my name which is fault of bank. my salary got credited into account which
i have. because of this issue i can't debit my money from ATM, NetBanking etc.. i raised a complain on 31-05-2014 and today is 12-06-2014 still it is not resolved. i have to pay my EMI's, Credit Card bills with penalties and bad record in CIBIL. Please suggest me how to proceed further.

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Kotak Mahindra Bank lying about product features

Bank executives lie about account features and then they dont resolve complaints
I opened Salary account with Kotak Mahindra Bank, I was told that I would get 3 Family Savings Account with ZERO AQB benefit.
But when I received my Welcome Letter from the bank, it says AQB of 5000 is required.

I complained, I got calls from bank executives, Mr. Ali and Mr. Prasad. They agreed that welcome letter stating feature of AQB 5000 is wrong and they would send across a mail to me stating correct feature. But even in two months, I have not yet received features list on my account as they promised to me on call.

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kotak69
, IN
Jan 09, 2014 3:07 am EST

Dear Sir,

We would be glad to assist you, hence request you to kindly provide your concerns to solutions.bank@kotak.com along with your contact number enabling us to reach you at the earliest and address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team.

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kotak69
, IN
Dec 27, 2013 4:45 am EST

Dear Sir,

Apologies for the inconvenience caused. We request you to kindly provide your concerns along with your Account number / Contact number to solutions.bank@kotak.com enabling our Bank official to investigate the matter and address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team.

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7:33 am EST
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Kotak Mahindra Bank most fraudulent, unprofessional, least bothered, and trustless organization on this planet.

I Jayesh Patel would like to bring to your notice that had a most horrifying experience of my life till date and that to during most auspicious eve and festival of Diwali.
Extra ordinary, sick, pathetic, awful and worst service give by branch manage Mr. Polen Gupta who is not worth to be a peon, if the management is like Mr. Polen Gupta what can be expected from other members. Mr. Polen Gupta strictly follows the slogan "banking customer ki khol k marna aur hera feri karna"
As an least valued customer of Kotak bank when, visit Chembur branch on dhanteras to complaint about the mess that happened a day prior due to malfunctioning of atm machine unfortunately happen to meet this most awful unprofessional person in this whole universe who doesn't have any sense of customer service or any trace of curtsey in him
When approached to speak says my day starts after 10 am so don't bother me now as I am here for Puja which is more than important for me than any f..k..g customer and come after 10 am, when insisted to speak; directs me out of branch rather than making me sit there, then come out side to speak in the middle of the road again having no concern for safety and security of customer making him count the amount of Rs 19500 there and there itself. Least bothered to listen not even pretending to listen me asks have you called Kotak customer service having answered yes and complaint no is 1-[protected] and one in the drop box says "you will be reverted back after 7 days so now just buzz off and let me do my puja" as there would be a process of investigating and reviewing the situation.
Happy to say every time; I deal with Kotak experience become more and more horrifying.
Most fraudulent, unprofessional, least bothered, and trustless organization on this planet.

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45552862
, IN
Sep 10, 2014 1:10 am EDT

I just wrote this complaint on Kotak website complaints page:
I unfortunately took a loan from this branch and since then this has been a perfect nightmare and I realized what a ### Kotak Bank is! I am looking for a way to offload this ###...Can Uday Kotak help
-Beware of Kotak!
Jitni Galee Do utni Kam hai...

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Abhay87
, IN
Jul 28, 2014 8:52 am EDT

I have never expect such heights of poor experience . it was my first experience with Kotak Bank & hopefully will be the last. They have taken the queries so lightly that finally I have to come forth with word of mouth Advertising for them

I cant share the whole storyline as its giving me clear frustration & disappointment. They are full of excuses & lies. Apart from this the best part about them is denying the things after commitment. All they know giving Service Request Number nothing much..!

Oh My goodness..! How could a banking sector take customers so casually, Anyways that is not our cup of tea.

So I would suggest all the readers reading this text that please re-consider Kotak banking before signing up. I have a list of employees who have given me such a wonderful experience but no personal grudges.
I wish I could retain my services with them but bluntly I hate their service to the end. My excitement for first Credit card ended up in vain.
Never Suggest any one about this bank.

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kotak69
, IN
Nov 05, 2013 1:06 am EST

Dear Mr. Patel,
We would like to inform you that our Bank officials are investigating the matter and assure you of a response at the earliest addressing all your concerns to your satisfaction.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team.

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kotak69
, IN
Nov 05, 2013 1:04 am EST

Dear Mr. Patel,
Apologies for the inconvenience caused. We would like to inform you that our Bank officials are investigating the matter and assure you of a response at the earliest addressing all your concerns to your satisfaction.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team.

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1:31 am EDT
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Kotak Mahindra Bank misselling of policy

Sir,
An executive had sold me a policy by making false commitment, that I would be getting good benefit as by paying 25000/year for 8 years. And after 15 years I would receive an amount of 15Lakhs.
After I receive a document from kotak, I found different policy. I made a call to the agent, he told me that the policy sold to me is what he said, and also I had received a wrong document.
Again he said that he is looking after it and I shall receive the proper document within few months, later on I cannot find him and I also lost his number. “But the company does have the sales executive contact information”. Over the years, I tried to make several complains to customer care, on which they said they will be looking after it. And at last, for last few months they them self started calling me mentioning terms and condition of the policy. Therefore in total they did not work on complain.
I also wish to bring into your attention, on the “The terms & condition, page of the policy”. The signature in not mine, the signature is duplicated by the kotak agent. Therefore, this confirms a complete SCAM done by the executive of the company.
Today, i receive a call, might be from kotak head office.
I cannot understand why these people are showing me terms and condition. Since the policy was a false selling and on the "terms & Condition" document is not my signature...
How could they all consider me to obey, when i didn't sign the document "terms document'. And, it’s not my signature!
When it's not my signature, it means the sales executive sign the document.
Then how come these people consider me to go with terms & condition.
I need a final resolution this week itself. Or i will go ahead to file a case for such scam.

Thanks
Ashish Shaw
Policy No: [protected]
Product: (Kotak Money Back UIN-107N003V01)

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kotak69
, IN
Sep 17, 2013 12:08 am EDT

Dear Customer,

We have responded to your concerns to your registered email id in our records.

For any further clarifications kindly write back to us at clientservicedesk@kotak.com

Regards,
Kotak Support Team

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Kotak Mahindra Bank regarding fraud & racketeering in the name of irda

To,

Sub: - Regarding fraud & racketeering in the name of IRDA.

Sir,

With reference to the above mentioned subject, I want to attract your kind attention towards fraudulent behavior of some notorious persons who are swindling the innocent people by investing their money in various Private Life Insurance Companies. I am also a victim of this concoction.

An unknown person contacted me over cell phone. He introduced himself as “Nitin Bhardwaj([protected])”, Head, Logging department, IRDA, New Delhi. He told that a benefit of Rs.185000/- had been declared on my ongoing ICICI Prudential Life policy. I ignored his call. Then he again called me and reminded me that some other person from his department had informed me two month back about this offer but I had rejected. Now an agent of some Insurance Company is going to claim for this offer because you have given him signed authority letter. Firstly I doubted him so he took me in conference and make me talk to his senior officer Mr. Rishabh Tripathi ([protected]) at IRDA Bangalore. Who confirmed that the call was being made from IRDA only. Mr. Rishabh Sharma then added that “You can still claim for the benefit. But for this you have to purchase a policy of Rs.35000/- from any one of following Insurance Companies but remember tomorrow is last day for claim”.

1. Kotak Life Insurance
2. Birla Sun Life Insurance
3. HDFC Life
4. TATA AIG
5. Bharati AXA Life.

He assured that the invested money (Rs.35000/-) will be credited back in my a/c with above mentioned benefit of Rs.185000/- after 72 days. I agreed and next day Mr. Ganshyam ([protected]) from Kotak Life Insurance visited me, completed formalities and collected the cheque of Rs.35000.00 on behalf of Kotak Life Insurance.

Same day After, Mr. Rishabh Tripathi pursued me once again in second week of October ’2011 and misled me to purchase one more policy from Kotak Life Insurance of Rs.45000 Then release benefit 3.5 lakh with is 60days.

On 15 April, 2012, when 72 days period completed, Anurag Gupta ([protected]), who was telling himself from IRDA fund department, rang me and said that the benefit which was committed by Mr. Rishabh Tripathi Is ready to be credited in your account against the policies purchased by you. He demanded for BTC (Benefit Transfer Code) and Bank a/c number. I informed him that I have no BTC. Then he suggested me to contact my proposer i.e. Mr. Rishabh Sharma. I dialed Rishabh Sharma and demanded for BTC. Then he told me to further invest Rs.30000.00 to get BTC. Nothing to say how hard I faced arranging the money for all above mentioned policies the details of those are as following:

1. Policy name- Kotak Capital Multiplier Plan (UIN-107N011V01), Policy No. [protected], Date of Commencement. 4.10.2011, Premium amount 35042.00, Policy Holder – Achal Kumar Teweri

2. Policy name- Kotak Assured Income Plan (UIN-107N069V01), Policy No. [protected], Date of Commencement. 20/10/2011, Premium amount 45020.00, Policy Holder – Achal Kumar Tewari

After that Mr. Rishabh Tripathi never responded my call. On January, 2012 I received a call from Mr. Suresh Nair ([protected]). He told that he is assistant of Rishabh Tripathi. He said that the process to get the BTC went waste because you had not invested the money in desired amount. Rishabh Tripathi is not available in New Delhi due to family problem. All pending files of benefit distribution are being forwarded towards RBI to be finalized. He demanded money in cash along with photocopy of PAN card, address proof & saving bank a/c no. through First Flight Courier at the address D/1092, Sector 63, Noida addressing to Mr. Sanjeev Kothari. Since I had invested a huge amount and did not want to lose that amount so I sent money in cash too at the desired address to invest in the policy.

The different land line and cell phones used in this cheating are as under.

Cell phone nos.
1.Rishabh Tripathi – [protected]
2.Unknow - [protected]
3. Nitin Bhardwaj – [protected]
4. Suresh nair – [protected]
5. Anuraj Gupta – [protected]
6. Atul Pathak – [protected]
7 unknow- [protected]
8 Vikram Chauhan [protected], [protected]
9 Chakravarti [protected]
10 Anil Bakshi- [protected]
11 unknow [protected]
12 Agent Archana Jha [protected]
13 Kotak Employee [protected]
14 Kotak local Agent support [protected]

As I mentioned earlier above mentioned investments have been made by conspiracy of Kotak Life Insurance Company and Agencies concerned. Because just after each call of Rishabh Sharma I received a call from Life Insurance Company agents / representatives stating that “It is informed by our H.Q. that you want to purchase a policy from our company. We are sending our representative for the formalities on such and such time”.

Sir, I complain many time, But Kotak Company & agent say, “15 Day free looking period is gone, This is your choice policy continue or lapse.

Please help policy amt Refund & any action Fraud Agent & supporting person.

Thanks & regards

Achal Kumar Tewari
14/626 Murad Ali Lane
Nai basti
Lucknow

[protected]
[protected]@rediffmail.com

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Update by hari om2
Mar 28, 2013 10:00 am EDT

If I am not satisfied your kli.grievance@kotak.com then where complain, I sent continue till may 2012, but your company no support any angle, only support fraud person & agent. If 10% support me, then solve my problem, but Kotak company support fraud person & agent 100%.

Dear sir, I deposited policy in misguide (IDRA dept wrong person ), Same person ( Mr. Risabh
tripathi [protected], Nitin [protected], Chakravart [protected], Vikram chuhan [protected] & Anil Bakshi [protected]) tripathi [protected], Nitin [protected], Chakravart [protected], Vikram chuhan [protected] & Anil Bakshi [protected]) came call for IRDA
4 & Anil Bakshi [protected]) came call for IRDA dept, (wrong) Say deposited policy for only
3 month 11 datys, after automatics cancel & release IDRA benefit amount Rs 185000/-

Sir I deposit Rs 40000/- in Reliance Life insurance dated 11 aug, & policy No [protected].
After one month phone came again and say deposit one more policy only for 56 days then
automatics cancel your policy & release your benefit IDRA share holding benefit for 10 years
Rs 225000/- per annual.
Sir I deposited one more policy Kotak Insurance policy Rs 35000/- Policy no [protected]
After one month phone came again and said deposit one more policy only 45 days Then
automatics release another person benefit release Rs 350000/-
Sir I deposit one more policy Kotak Endorment plan Rs 45000/- policy no [protected].

Sir 5 month ago but no benefit release, Yesterday call came again ( [protected] Vikam
Chuhan)& say deposit Rs46720/- for tds for centre government & state government Then
release your benefit.
sir, I am unable to continue this policy, because my income is very less, & I deposit this
policy on loan . I have no more money for deposit next installment
1 Reliance life insurance policy no [protected] Rs 40000/-
2 Kotak Policy no [protected] Rs 35000/-
3 Kotak Policy no [protected] Rs 45000/-
I request to u, please help for policy cancellation & reture my amt .

Thank U

Achal Kumar Tewari
14/626 Murad ali.

Update by hari om2
Mar 28, 2013 9:56 am EDT

Dear sir, I deposited policy in misguide (IDRA dept wrong person ), Same person ( Mr. Risabh
tripathi [protected], Nitin [protected], Chakravart [protected], Vikram chuhan [protected] & Anil Bakshi [protected]) tripathi [protected], Nitin [protected], Chakravart [protected], Vikram chuhan [protected] & Anil Bakshi [protected]) came call for IRDA
4 & Anil Bakshi [protected]) came call for IRDA dept, (wrong) Say deposited policy for only
3 month 11 datys, after automatics cancel & release IDRA benefit amount Rs 185000/-

Sir I deposit Rs 40000/- in Reliance Life insurance dated 11 aug, & policy No [protected].
After one month phone came again and say deposit one more policy only for 56 days then
automatics cancel your policy & release your benefit IDRA share holding benefit for 10 years
Rs 225000/- per annual.
Sir I deposited one more policy Kotak Insurance policy Rs 35000/- Policy no [protected]
After one month phone came again and said deposit one more policy only 45 days Then
automatics release another person benefit release Rs 350000/-
Sir I deposit one more policy Kotak Endorment plan Rs 45000/- policy no [protected].

Sir 5 month ago but no benefit release, Yesterday call came again ( [protected] Vikam
Chuhan)& say deposit Rs46720/- for tds for centre government & state government Then
release your benefit.
sir, I am unable to continue this policy, because my income is very less, & I deposit this
policy on loan . I have no more money for deposit next installment
1 Reliance life insurance policy no [protected] Rs 40000/-
2 Kotak Policy no [protected] Rs 35000/-
3 Kotak Policy no [protected] Rs 45000/-
I request to u, please help for policy cancellation & reture my amt .

Thank U

Achal Kumar Tewari
14/626 Murad ali.

Update by hari om2
Mar 20, 2013 3:17 am EDT

Dear sir, I complain continue till may 2012, Your company no give any positive response.
Please help & stop fraud policy deposit policy .

Thank U

Achal Kumar Tewari
[protected]

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kotak69
, IN
Mar 21, 2013 2:31 am EDT

Dear Mr.Tewari,

We have sent a detailed mail on your registered email ID:achal301@gmail.com. For any clarification please write to kli.grievance@kotak.com ID

Regards,
Kotak Support Team

K
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kotak69
, IN
Mar 18, 2013 11:02 am EDT

Dear Mr. Tewari,

We understand your concern in reference to your policy – [protected] and [protected].

We wish to inform you that we have replied to your complaint on your registered e-mail address.

If you are still not satisfied with the response, we request you to write to us on kli.grievance@kotak.com

Trust this clarifies your concern.

Regards,

Kotak Support Team

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4:57 am EST
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Kotak Mahindra Bank getting bonus calls

I had taken one Life insurance policies from Kotak life insurance in the name of my daughter at annual premium of Rs22, 000.00 policy no [protected].Till date three premiums were paid by me .
in November i received a call from one Priya sharma-Insurance Advisory on inda, stating that i am entitled for a bonus of Rs, 55, 000.oo against above policies.As per her the agent for my policies has given his code no.and got the bonus credited to himself.
For claiming this bonus i was asked to generate my own code by sending a cheque for Rs25, 000.00 against above policies along with Passport Photos, address proof and photo ID proof to Kotak Insurance Local agent and not to tell anything regarding bonus to the agent .After doing this i am supposed to get Rs75, 000.0 against my policies besides refund of Rs, 25, 000.00 as well.
Since i have already complete these things and get one dummy policy of 25, 000.00 on 5 april, now I am getting another call from Insurance managed firm asking to do same process to get bonus from this policy I don't know weather it is true but varing about the dummy policy either I have to continue this if all these things are fake or forget the money.
request for help, ie whether the claim of these kind of agent is genuine or not.

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kotak69
, IN
Apr 02, 2013 6:46 am EDT

Dear Sir,

We have already addressed your query and sent details to your email:'ashis.choudhary@gmail.com'.

Regards,
Kotak Support Team

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Kotak Mahindra Bank goons of kotak mahindra bank took away our car and mental harrasment by their employees mr. sohan and mr. vivek

Hi,

We took the Car loan from Kotak Mahindra in 2007 for 4 years and paid the loan without any bouncing on the basis of which we took the car loan again for 48 month on Alto but appx after 35 months because of some personal financial issues our 3 installments got bounced, and suddenly their goons came earlier and started abusing us and after 2-3 days in the morning they came again and without prior court instruction they took away the car with interiors and other accessories, without even given a thought that some one paid the installments without a miss for last 7 years, they behaved like a professional criminals and goons and took away our vehicle.., and after that they asked us to come in Laxmi nagar branch and for entire 3 days they harassed us mentally, they gave us different time and asked us to set outside and told us to pay 15K + 20K penalty (total 35K), and next day we went there then they told us to pay entire pending installments of 12 months, and other penalties of 60K appx extra.. and treated us like a hell, , they tourchered us so much mentally that is very difficult to describe in words.

Now Vehicle is in their custody and they are refusing to take 3 installments and asking to foreclose the a/c.

Regards
Hitesh
[protected]
CF-5849755 (LOAN A/C NO)

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Kotak Mahindra Bank rs.1000 was deducted from loan without information

Hi.,

I had taken personal loand & had posted few queries reg. this on 5-Dec-2012 & none of them was answered as of now. I have seen an amount of Rs.10579 was deducted from sanctioned amount of Rs.407148 & only Rs.396569 was credited into my a/c.

Inquired them regarding this deduction & he explained Rs.4308 was Admin charges, Rs.3431 was processing fee and Rs.2840 was Insurance fee.

Nowhere they written about processing fee, admin fee, insurance in the documents. I have read all the documents while signing.

I sent several reminders & they are not responding yet

Thanks & Regards,
Srinivas Appani.
[protected]

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Kotak Mahindra
, IN
Dec 19, 2012 6:44 am EST
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Dear Mr. Srinivas,

Please accept our sincere gratitude for the time taken and effort made by you in sharing your concerns with us.
Our bank officials are looking in to the concerns raised and will reply you shortly.

Assuring you of our best services at all times.

Thanks and Regards,
Kotak Support Team.

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Kotak Mahindra Bank use of profanity by kotak employee # manas

Well today marks the 63rd day of this abuse incident and still I have not been given justice for this abuse issue, I request the top authority of kotak mahindra bank to look in to this issue at the earliest and do the need full asap,
If not customer will loose confidence on kotak an very soon kotak will surely go to dogs,
Remember one unsatified customer can voice out his frustration against the bank to 100s,
And in this inicident kotak employees devon bandary, vivek (Nodal team), haresh hiranandani (Nodal team), mohan narakudhi (Jayanagar kotak branch) and that son of a # manas # shirivatava have all worked at a #ed up team and enied me justice,
So I demand the kotak mahindra top management to look in to this issue and
Reslove it at the earliest

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Kotak Mahindra Bank ultimatum issue by devon bandary to close kotak savings account or else they will close it with out my consent forcefully

Well people
I would like to share this also with you all, which is very
Critical and you all will be very ashtonished and stuned to know that

Devon bhandary who is the so called regional busines manager of kotak (But as per me he is
An absolute idiot, a nut case and a # who is a blind follower of his # sud-ordinates - mohan nadkarni, manas # shrivastava)
Sends me an ultimatum letter via courier (Dated:31st aug 2012) :
Saying that due to my abusive behaviour towards them,
I must and should close my kotak savings account in the next 30 days, if not they will close it
Forcefully and send the proceeds to my corresponding address

Now I want to ask this son of a # devon as who the f* he is to send me an ultimatum to close my savings account,
For no mistake of mine, this is the first bank who is forcing a customer to close his account with out his consent,
This # devon is acting like he is the owner of kotak,
Let me make it very clear that I will not close this account come what may.

No one has the right to forcefully close a customer's account with out his consent,
I demand a call back from this # devon and I want to talke to him about what triggered this issue on july 11th in the first place,

How can he act on only what his idiotic brainless sub ordinates mohan and manas tell to him,
Has he not got his only brain to apply,

If still they forcefully close my account on sep 30th 2012, I will challenge this in the court legally
Mind it,

I request every one who has read this to support the true in this regard
Thanks

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Update by ANDYGB
Sep 10, 2012 11:53 pm EDT

WELL TODAY MARKS THE 63rd DAY OF THIS ABUSE INCIDENT AND STILL I HAVE NOT BEEN GIVEN JUSTICE FOR THIS ABUSE ISSUE, I REQUEST THE TOP AUTHORITY OF KOTAK MAHINDRA BANK TO LOOK IN TO THIS ISSUE AT THE EARLIEST AND DO THE NEED FULL ASAP,
IF NOT CUSTOMER WILL LOOSE CONFIDENCE ON KOTAK AN VERY SOON KOTAK WILL SURELY GO TO DOGS,
REMEMBER ONE UNSATIFIED CUSTOMER CAN VOICE OUT HIS FRUSTRATION AGAINST THE BANK TO 100s,
AND IN THIS INICIDENT KOTAK EMPLOYEES DEVON BANDARY, VIVEK(NODAL TEAM), HARESH HIRANANDANI(NODAL TEAM), MOHAN NARAKUDHI(JAYANAGAR KOTAK BRANCH) AND THAT SON OF A ### MANAS ### SHIRIVATAVA HAVE ALL WORKED AT A ###ED UP TEAM AND ENIED ME JUSTICE,
SO I DEMAND THE KOTAK MAHINDRA TOP MANAGEMENT TO LOOK IN TO THIS ISSUE AND
RESLOVE IT AT THE EARLIEST

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Kotak Mahindra Bank - abuse and use of profanity by manas shrivastava (kotak bank jayanagar branch)

Well today marks the 51st day of this abuse escalation and still nobody at kotak is least bothered about a customer who was abused to the coreby this # kotak jayanagar branch employee manas shrivastava (Son of a #) who called from his office mobile ph :[protected] twice back to back and used profanity at will which forced me to disconnect the call, I have...

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Kotak Mahindra Bank abuse by kotak employee

This is a complaint against an kotak employee who name is manas and he is based
In kotak bank jayanagar branch, he is such an arrogant and mannerless #
Who dared to call me back from his office mobile ph twice back to back and used
Profanity at will which force me who being a customer had to disconnect the calls
On my end, this happened on july 11th 2012 afternoon, and since
Then I have been escalating this issue to get justice, but nobody in kotak - greviance redressal,
Nodal team, customer care nor the jayanagar branch manager mohan narakudhi
Have been responsible enough to judge this issue and punish that # manas,
On the contrary they all are shielding manas and arguing that such a abuse incident
Did not happen at all, I have a voice recording where in the branch manager mohan
Himself called me and accepted that manas did use profanity as he took it personally,

I appeal to every one of the public not to associate with kotak bank in any ways,
Because if a high profile customer like me is getting such a worst treatment from a
Front end kotak employee, then this will surely continue with other as well, please
Close your accounts with kotak as you are delaying with a # service, from which
You can expect only problems and nothing else

Read full review of Kotak Mahindra Bank and 4 comments
Update by ANDYGB
Aug 30, 2012 1:31 am EDT

WELL TODAY MARKS THE 51st DAY OF THIS ABUSE ESCALATION AND STILL NOBODY AT KOTAK IS LEAST BOTHERED ABOUT A CUSTOMER WHO WAS ABUSED TO THE COREBY THIS ### KOTAK JAYANAGAR BRANCH EMPLOYEE MANAS SHRIVASTAVA (SON OF A ###) WHO CALLED FROM HIS OFFICE MOBILE PH :[protected] TWICE BACK TO BACK AND USED PROFANITY AT WILL WHICH FORCED ME TO DISCONNECT THE CALL,
I HAVE ESCALATED THIS ABUSE INCIDENT TO :
mohan.nadkarni@kotak.com - E-MAIL ID OF MOHAN (BRANCH MANAGER JAYANAGAR) WHO ANOTHER USELESS IDIOT
service.bank@kotak.com
nodalofficer@kotak.com -
grievance.redressal@kotak.com - VIVEK FROM THIS TEAM IS ALSO MOST USELESS EMPLOYEE WHO INSPITE HEARING TO THE CALL RECORDING WHICH I HAD E-MAILED TO HIM (WHERE IN MOHAN HAS CLEARLY ACCEPTED THAT MANAS HAD USED PROFANITY AS HE TOOK IT PERSONALLY), ARGUES THAT SUCH A ABUSE INCIDENT NEVER OCCURED AT ALL AND THIS f***'N ### VIVEK KAUSHAL KEEPS REPLYING TO MY ESCALATION E-MAILS USING A READY MADE FORMAT, WHICH IN ITSELF CLARIFIES HOW EFFICIENTLY HE WORKS AND HOW MUCH HE CARES FOR THE CUSTOMERS,

UP ON ALL THESE
DEVON BANDARY- THE SO CALLED REGIONAL BUSINESS MANAGER ( I WONDER HOW SUCH ###S BECOME MANAGERS )
SENDS A WARNING LETTER TO MY RESIDENTIAL ADDRESS SAYING MY INTERACTIONS WITH THE KOTAK JAYANAGAR BRANCH ARE IN AN UNACCEPTABLE MANNER AND I NEED TO REFRAIN FROM SUCH BEHAVIOUR ( ON 16TH JULY 2012), WHICH IS A CLEAR ATTEMPT TO SUPPRESS ME FROM TAKING THIS ABUSE INCIDENT ANY FURTHER AND PROTECT THAT ### MANAS SHRIVASTAVA FROM THIS ISSUE, AND MY QUESTION TO DEVON IS HOW DID HE SEND THIS WARNING LETTER TO ME WITH OUT EVEN TALKING TO ME AND LISTEN TO MY VIEW ABOUT THE INCIDENT, WHICH AGAIN CLEARLY INDICATES THAT
DEVON, MOHAN ARE ALL TRYING TO SHIELD MANAS FROM THIE INCIDENT, LOOK AT THE POLITICS AND GROUPISM, UNHEALTHY SUPPORT FOR AN MISBEHAVED, ARROGANT, MANNERLESS EMPLOYEE MANAS,

ALL OF THESE - MOHAN NADKARNI, MANAS SHRIVASTAVA, DEVON BANDARY, HARESH HIRANANDANI AND VIVEK
DO NOT CARE FOR CUSTOMER IN ANY WAYS, THEY WORK ONLY FOR THEIR PERSONAL BENEFITS,
THEY DO NOT UNDERSTAND THE PULSE OF CUSTOMERS AND USELESS TO WORK FOR HIGH PROFILE COMPANY LIKE KOTAK, I WONDER HOW KOTAK HAS STILL SUCH SELFISH EMPLOYEES OR I GET A STRANGE FEELING THAT KOTAK IS FULL OF SUCH EMPLOYEES, HOW WILL SURELY GET KOTAK GO TO DOGS
I APPEAL TO EVERY BODY NOT TO HAVE ANY KIND BUSINESS OR INTERACTIONS WITH THE ABOVE MENTIONED PEOPLE AND ALSO WITH KOTAK IF YOU WANT TO STAY AWAY FROM PROBLEMS AND UNNECESSARY TROUBLE,
WHEN I POSTED THIS COMPAINT ON TUESDAY THIS WEEK I IMMEDIATELY GOT A REPLY FROM solutions.bank@kotak.com SAYING THEY WILL INVESTIGATE THIS ISSUE AND TODAY IS WEDNESDAY AND STILL NO UPDATE,
EVERY BODY AT KOTAK IS USELESS, THEY JUST HAVE SET UP DIFFERENT DEPARTMENTS WHICH ARE FIT FOR NOTHING

PLEASE PLEASE PLEASE DO NOT DO ANY BUSINESS WITH KOTAK OR ELSE YOU WILL END UP LIKE ME ESCALATING AND FIGHTING FOR JUSTICE

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ghanta singh
, IN
Aug 16, 2010 9:17 am EDT
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bank is no making card for the person who has salary accout more then 3 year,

A
A
account holder kotak bank
, IN
Aug 16, 2010 8:36 am EDT

not made credit card

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murthomas123
, IN
Dec 15, 2012 2:45 am EST

the customer is right mr Devon Bhandary is thirdclass idiot person in kotak he is a ### and dont know how to speak with customers such a rude person never seen in my life dont understand how kotak keeps these type of person shameless creature
his cell no [protected] keeps on changing numbers so client cannot track him overall very bad experience because of him kotak is loosing his goodwill
God Bless Kotak for this guy

K
K
Kotak Mahindra
, IN
Aug 27, 2012 10:51 pm EDT
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Dear Sir,
We apologize for the inconvenience caused to you. We request you to write back to us at solutions.bank@kotak.com with your contact # / account # along with your concerns enabling our bank officials to investigate the matter and assist you further.
Assuring you of our best services at all times.

Thanks and Regards,
Kotak Support Team.

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2:34 am EDT
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Kotak Mahindra Bank cheating offer for policy proposal

I enter the policy agreement with Life Insurance | Term Life Insurance | ULIP | Insurance ... - Kotak.com
insurance.kotak.com
They approached me through telephonic for offering the insurance policy .They offered that lot of feature in the proposed policy.they dispatched bond after two month of commencement of policy agreement . While I received my bond which is related to the policy .I got shocked for following reason:
The policy benefit and other point is entirely different from the offer which was proposed in the telephonic conversion. The profession, date and place of signature are forgery as to create multiple polcy.I loss nearly 35000 .They are making false hope to cover the policy and never mind about our loosing money

Read full review of Kotak Mahindra Bank and 3 comments
Update by sanjay002
Mar 22, 2012 2:16 am EDT

karthik kumar
Jan 2

to Kli.grievance
I Sent Legal notice to your concern .
I entire your policy agreement number:.2380945 on 0911011/11.As per your telephonic your agent offered that lot of feature in the proposed above said policy .Your agent said that the policy offered through the telephonic and feature which were recorded . I honestly believe your agent offer and render cheque for amount 7000 .
I got shock while receive your policy agreement for following points:-
1)The policy benefit and other point is entirely different from the offer which was proposed in the telephonic conversion
2)They original policy premium monthly amount which was accepted Rs.3500., .unlike they created forgery signature divide into above said amount(Rs3500)as to create two policy
3)The profession, date and place of signature are forgery
Therefore I legally advised to you take immediate legal action against to your agent. Hence your are liable to ratify the agreement as it is proposed in the telephonic conversion

Update by sanjay002
Mar 22, 2012 2:01 am EDT

I already made complaint(reg:policy no :[protected] and policy no:[protected] )to email_id which is specified in your bond .There after no reply and response. Then I move to ombudsmen for recovery my premium amount . so far no proper action against agent .my advice do not accept my policy term which is proposed in telephone call

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Mrs Gulab Devi
, IN
Oct 22, 2012 4:32 am EDT
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I am also sailing in the same boat. The same trick was played by the corporate agent of Birla Sunlife, Reliiance, ING, DLF pramerica,
aegonreligare, kotak HDFC, It appears that a systematic cheating recuts is working in delhi and they are adopting the same modus opendi to cheat the insurant for allurement of claiming commisiion on the first fradulentely obtained premium.The matter on reporting the respective co. are not paying any heed as such such cheating incident to insurant is order of the day.The insurance authories must pay aand investigate and penalise these cheater agents by cancelling their working licence with the co.If any of insurance coy will deeply investigating such cases a big Insurance scandle will be come to light.

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Gurbachan Singh Guliani
, IN
Jul 10, 2012 10:34 am EDT
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Sir, I received a call, saying it to be from Kotak Mahindra Life insurance office, saying that you have been offered a gift of ornaments by the company. You are requested to visit our office at Amrik Singh Road BATHINDA (Punjab), with your family to receive this gift. When I visited that office on 08/05/2008 I was asked to listen to their offer of Life insurance first. I listened to their version and found it to be of benefit of the customer. I agreed to buy the policy.The person who was explaining the policy sent his representative to collect the cheque and handed over a small box said to contain gift of ornaments. When we opened the box at home we were shocked to get such a inferior gift which was not even accepted by our sweeper . The policy documents were deleivered to me in July which did not say the story which was told at the time of offer. But main shock which I got after one year i.e. on the day I went to deposit second instalment to find that the policy has been issued as Flexy plan under agent code and the entire amount of Rs, 15230/= of my first instalment was used by the company in the name of commission to the agent and monthly maintenance charges. I was never told that the policy has been sold through an agent and I will have to bear the fund maintenance charges too. On discussing the matter I was assured by the Mr. Rajiv at Kotak Mahindra Insurance office at Bathinda that you should pay minimum for atleast 3 years regularly to save your money. Thereafter you can withdraw your funds . Your insurance will remain in force. So I have paid 3 instalments well in time and have not withdrawn any amount so far. Now I am getting phone calls from various persons of IRDA that I should get new ID activated by paying Rs.20000/- as security so that I may get full amount of premium plus Bonus plus security amount with 10% interest. So I request you to provide me the real value of my money and the amount I shall get if I withdraw my funds now.An early response by e-mail will be highly appreciated.
Thanking you.
Yours faithfully
Gurbachan Singh Guliani
Policy No.[protected]
Client Id [protected]
e-mail--gurbachansingh60@yahoo.com

K
K
Kotak_Support
, IN
Mar 19, 2012 9:49 pm EDT

Dear Sir,

At the outset, we regret the inconvenience caused and apologize for the aberration in our services. We’d like to look into your complaint from our end. However, we would require a few details like your policy number and contact number to assist you better. We request you to write to clientservicedesk@kotak.com with these details. We’ll get back to you soon.

Regards,
Kotak Support Team.

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Kotak Mahindra Bank frfaudelent insurance by impersonation

Reference -Policy no. [protected]
Subject- Cancellation of Policy as the same was given to me
by adopting fraudulent means and unethical business
tactics.

You are requested to kindly cancel the above policy immediately and refund the amount of premium paid by me . The reasons for cancellation is that the policy was given to me by adopting fraudulent means and unethical business tactics.

One, Mr Deepak Aggarwal ([protected]) phoned me and stated that he is speaking from Kotak Mahindra Bank, New delhi and if I have any requirement of personal loan. On affirmation he got the application No . KP 1993659 signed by me in july at my residence through their Field Executive - Mr. Manoj Sharma. Mr Deepak informed me that I am eligible for loan provided I take an Insurance Policy from Kotak by paying one time premium of Rs.10, 000/- which will be refunded to me after one year, just to secure the loan. The cheque was collected from my residence by Mr Manoj Sharma .

When no loan was released I talked to him ( Deepak aggarwal) then he requested me to talk to his senior -Mr Dilip ( M- [protected]) . Mr Dilip assured me that the loan will be released shortlyand requested me to send some documents . I submitted the above documents to him at the following address:-

Mohindra Old Mutual Life Insurance Ltd
7th Floor, Amba Deep Building,
Barakhamba Road
New Delhi-110001

Thereafter he switched off his Mobile . Then I talked to him through his receptionist Ms. Priya (M – [protected]) . When I indicated that I will file FIR against him and a complaint with Insurance Ambudsman, then he disclosed that he is not from Kotak but he is associate of Kotak.

Mr Dilip and Mr Deepak Aggarwal have impersonated as employees of Kotak Mahindra bank and thereby committed a criminal offense .

You may be aware that the master is liable for the acts of his servant and hence you are equally liable as you have appointed unscrupulous persons as your associates .

Such persons are not only spoiling the reputation of your company but also creating public anger against you and as such you are loosing business instead of getting the same in this most competitive field. It may not be out of place to mention that the Policies / Business obtained through fraudulent means are never long lasting - you will never get further installments of premiums. I may also mention that no medical examination was conducted.

You are requested to look into the matter and refund the amount of premium paid by me immediately and in any case within 15 days from the date of this mail failing with I shall be constrained to file a complaint with the Insurance Ombudsman besides filing FIR against the culprits.

R.K.Nalwa
M-[protected]

Read full review of Kotak Mahindra Bank and 1 comment
Update by rk nalwa
Feb 01, 2012 5:25 am EST

I am constrained to say that KOTAK LIFE INSURANCE is not taking up this matter in its right perspective . They are not taking it seriously because they are trying to protect their associates / corporate agency holders who are procuring life insurance business fraudulently and by adopting unethical business tactics and are thereby defaming KOTAK or KOTAK LIFE INSURANCE are afraid of taking action against the culprits as the husband of the agent - Ms. Ankita Srivastava ( Agent Code :[protected] ) is senior central government servant.
I HOPE THAT WITH YOUR HELP AND ASSISTANCE I WILL BE ABLE TO GET REFUND OF PREMIUM PAID BY ME AND I WILL NOT BE COMPLLED BY KOTAK LIFE TO APPROACH INSURANCE AMBUDSMAN / FILE

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Kotak_Support
, IN
Jan 31, 2012 6:51 am EST

Dear Mr. Nalwa,

We acknowledge the receipt of the complaint and we are working on the same.

We solicit your cooperation in the interim.

We will coordinate with you on the same offline through our registered Grievance id.

Regards, Kotak Support Team

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Kotak Mahindra Bank cheated and charged very high rate of interest

CHeated and charged very high rate of interest
No Response from Kotak even after sending a e mail

This refers to the loan taken from Kotak Mahindra purchase of my second hand car (Maruthi Swift - 2007 Model) from Toyota Trust, Bangalore.

Car purchase was finalised for Rs. 3, 70, 000/-. I had made the down payment of Rs. 80, 000/-. Balance amount of Rs. 2, 90, 000/- I had opted to take loan. As per the discussion had with Toyota Trust during the purchase of car, they had promised me to give the interest of 15% reducing or 10% Flat for the loan amount of R.s 2, 90, 000/-

Unfortunately, the agreement copy was delivered to me very much late. But when the loan agreement was received, I was surprised to see that a flat interest charge of 20.8% was charged on me. This is pure cheating. Never expected this from a trusted company like Toyota Trust or Kotak Mahindra Prime.

Request your help in resolving the issue.

Loan agreement details:

Kotak Mahindra Prime
Agreement no: CF-6813425
Agreement date: 31/03/2011
Loan Amount: Rs. 3, 03, 775/-

Thanks and regards,

Pradeep Kumar M
[protected]

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Kotak_Support
, IN
Dec 01, 2011 7:45 am EST

Dear Mr. Kumar,

We apologize for the inconvenience caused to you. Our team has made a note of your concerns and will contact you shortly. If you have any other queries regarding this issue, please write to service.carfinance@kotak.com.

Regards, Kotak Support Team

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Kotak Mahindra Bank not responding and cheating

I have invested 5 plus lakh in various product of kotak. None of them earned even my capital, but have made huge loss. They have made the address change very cumbersome. Am unable to retrieve my own invested money. repeated call and emails have fallen on deaf ears. Representatives are acting funny when i saw my investment reduced. Just to change my address or provide Tpin they charge and make me run pole to post. I'll never invest in kotak again and not recommend anyone to invest in kotak again. Please be careful with Kotak.

Regards,
Mahendran

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Kotak_Support
, IN
Nov 14, 2011 7:11 am EST

Dear Sir,

We regret the inconvenience caused. We request you to let us know the product/service you had a bad experience with so that we can arrange for a representative from that department to contact you and assist you.

Regards, Kotak Support Team

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Kotak Mahindra Bank forgery by kotak insurance agents and staff

1. One of the Agent (Nitin) of Kotak Life Insurance called me to briefed me about the Kotak Superadvantage policy and sent one of his executive to my residence for further details. The executive explained me about the policy and told some benefits that were very attractive. The benefits included No premium to be paid after 4 years, 200% bonus at the end of third year.
2. When I asked the executive for the written proof of the above mentioned benefits. I was told that the benefits are special offers for a limited period only and will be printed in the policy documents only. But to my surprise when I received the confirmation call from your insurance call center they denied of any such benefits. To which I instructed them not to forward my documents for further processing.
3. This time as well the executives surprised me by processing the documents further and sending the final policy documents. To which I reacted immediately and called the customer care department and asked them to check their call logs for such conversation and cancel my policy. They arrange a call with the agency who then sent one of their executive (Mr Deepak) for the collection of the documents. The executive then collected all of the documents along with a hand written letter for the cancellation of the policy and never returned back with the receipt. Till date I am struggling with the insurance company to get the policy cancelled and my money back. I have written emails to the customer care and grievance officer but all going to dead ends.

Read full review of Kotak Mahindra Bank and 1 comment
Update by Tarun Jindal
Oct 02, 2011 11:45 am EDT

Dear Kotak Support team,

Its more than 2 weeks since your last reply but I have still not received any resolution from your customer care or grievance officer.

Regards,
Tarun Jindal

Update by Tarun Jindal
Sep 16, 2011 3:09 pm EDT

Dear Kotak Support team,

If your team has really noted the concern then you must also have noted from the above details that I have sent emails to your customer service and as grievance officer but there was no response. I don't think I need to tell you that the email id that is mentioned in your standard reply above is of grievance officer only.

Regards,
Tarun Jindal

Update by Tarun Jindal
Sep 13, 2011 9:43 pm EDT

The policy number in question is policy#[protected]

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Kotak_Support
, IN
Sep 14, 2011 10:41 am EDT

Dear Sir/Madam,

Our team has made a note of your concerns and would further like to investigate your complaint.

We request you to write to kli.grievance@kotak.com or contact our Client Service Desk on [protected] (Toll Free), mentioning your policy number, so we can look into this matter.

Regards, Kotak Support Team

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Kotak Mahindra Bank no response

This is with reference to the Debenture that I have in the Company.

I had purchased these debentures in 1996, after which I have not heard from them. I had called the call center they were not aware about anything and said you write to the address (kpc.[protected]@kotaksecurities.com
and service.[protected]@kotak.com) and they would response, till date I have not recieved any emails or response from them. I have also given my contact number to them in the email.

I have not received any statement or any client number or any update from 1996. I am not sure what has happened to the money that I have invested. I want to redeem them and need to know the procedure.

I would appreciate if I can get any help from your end.

Regards,

Tricia

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Kotak Mahindra Bank wrong debit of a/c through ecs mandate

dear sir
bject: complaint regarding ECS mandate policy No. [protected] and client ID [protected]

Dear sir,
I am holder of captioned policy in the name of KUNAL SONGARA DOB 10/01/1982, in this connection I have to advise that one of your company representative came to my residense in the month of Oct, 2009 and expliain about the scheme & assured me to get minimum 10% return on my deposit even if I deposit Rs 50000/ per year for 3 years either lumpsum or monthly.Not only this he also told that my total deposit in 3 years Rs.150000/ would yield upto Rs. 180000/ or more than that after lock in period of 3 years.Since 50000/ was big amount for me I asked him to make it 10000/ on this he replied that I can change the plan during 3 years whenever I want.Reliying upon him & association with popular brand name i.e. KOTAK I filled up the form & issued a cheque for Rs. 8500/ towards 2 monthly instalment ( Oct & Nov) commancing from Oct, 2009.
on 22nd Oct I received a letter dated 22nd Oct.2009 from your Mumbai head office for lodgement of ECS mandate for monthly premium of Rs. 4250/ with my Uco Bank Ar era Colony Branch. I was shocked to get the information as I dont know when I signed ECS mandate or get it signed by your representative.Anyway considering such a big name of co. I did not object to it.Since than regular monthly instalment of Rs. 4250/ is being deducted from my A/c w.e.f 5th Dec 2009 and every month on 5th date instalments are paid without any default.Suddenly on 25th Sept 2010 Rs 12000/ was paid through ECS without informing me.I immediately stopped ECS mandate & asked through client help desk several time but no response, even I approached Bima lokpal bhopal who suggested me to first lodge complaint to Kotak Mumbai office I did & sent by courrier but to my surprise all my request were not responded, even I told them to refund atleast my t Rs 12000/ which was debited to my A/c without my mandate.
Sir, I am on verge of retirement in 2014 and my hard earning money defrauded by your representative when I come to know that there is no assured return for 10 years.This is realy shocked me & shattered my morale. This incident forced me not to relye upon any one for financial matter may be big company.
I urge upon you to please refund my amount immediately with interest as no longer I want to continue with the scheme. and also let me know under what mandate you have claimed Rs 12000/ without informing me. So I request you to kindly refund my entire sum deposited so far which comes to Rs 68750/- along with interest. I am sure I will get Justice failing which I would compell to approach IRDA or consumer forum for redress my grievances
looking an early & favourable action in this regard.

mobile No. [protected]
Songara.

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Kotak Mahindra Bank mcgm - mhada - police mumbai: 2

117 B Dady Seth Agiari Lane, Mumbai: 2.
15 tenants families are dis housed from 2005 till date.
MHADA helped landlords in 2007 to 2009
L T Marg Police Station had favoured Mr Sudhir Karmakar Landlords, by giving police protection in 2008 to capture illegal premises. Running Illegal trade of selling well water, ilegal electricity taken, C Ward, MCGM had issed notices U/S 394 - 351 - 207A - 354 but action are pending. Mhada issued acquisition notice U/S 88 (3) Of MHADA Act 1976, action pending.
Contact: [protected]@yahoo.com / [protected]

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