Kool Smiles review: Orthodontist

I'm putting a complaint in about the new bedford office for poor customer service my son had his braces put on at this location every time I go in for an appt. The doctor will not be in then they tell me it's my fault and it's not it's the people in the office why schedule an appt. If no doctor is there and you don't know until the day of today 1/6/21 I was going in for an appt. Today I was calling because I was a couple minutes late when the secretary tells me it was rescheduled never got a notice a call anything but we need to cancel in advance practice what you preach our time matters as well but if we have an appt. The annoying recording harrases you I think something needs to be updated or someone pay more attention when making appts.