Konsortium Bas Ekspres Semenanjung [KBES] review: The bus did not come!!!

Yesterday, during my trip from Seremban station to Johor Bahru, I encountered two peculiar incidents.

In early September, I purchased a ticket for the 1 p.m. Konsortium bus via Easybook at the cost of RM30. Approaching the departure time and without having lunch, I inquired about the delayed arrival of the bus. By 1:20 p.m., the conductor attempted to contact Konsortium's attendant through a walkie-talkie, but received no response.

Eventually, at 1:30 p.m., the conductor informed me that I might have been the sole passenger scheduled for this bus. Consequently, the company opted not to operate the bus, incurring a loss, and instructed me to seek a refund online. I was advised to purchase a 2 p.m. bus from another company to proceed with my journey southward.

My attempts to reach out to Easybook and Konsortium for a refund were challenging. Contacting Easybook’s phone number only led to an automated response, while Konsortium's contact methods were either out of service or unresponsive. Despite receiving two mobile numbers—belonging to Asri (0XX-5947595) and Darshan (0XX-0704102) from the ticket agent, who supposedly were Konsortium employees—my calls went unanswered. Only Darshan replied, stating that I should contact Konsortium’s non-functional customer service number, adding that his number was private and should not be bothered.

Thankfully, with the assistance of Easybook's coordination the following day, I managed to obtain my refund. The reason for the refund, as cited in the email, was explicitly mentioned as "Not confirmed by Konsortium due to recent trip cancellation." Throughout this process, Konsortium failed to notify me beforehand, refused communication, and didn’t extend an apology.

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