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Kogan Australia Customer Service Phone, Email, Contacts

Kogan Australia
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1.0 360 Reviews

Kogan Australia Complaints Summary

2 Resolved
358 Unresolved
Our verdict: If considering services from Kogan Australia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kogan Australia reviews & complaints 360

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Newest Kogan Australia reviews & complaints

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J
8:00 pm EST
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Kogan Australia everything thing breaks down straight after the warranty is over

I was told Kogans was a reputable company to buy from, well their products prove them wrong. I have purchased 5 items from them over a 2 year period, a kogan bread maker, 2 x fat free fryers, a set of digital scales and a set of cutting tools. The 3 electrical items broke down just after their warranty ran out (they told me I should have taken out extended warranty, which to me is poppycock, as if the item is good it should at least last longer than 1 year. (Are they purposely build like this as their way of getting more money). I am a disability pensioner and extra money is not in my budget. I buy on the belief of what their reviews tell me and I'm certain they only put up the good ones!"
I WILL NEVER BUY FROM THEM AGAIN AND I WILL BE TELLING ALL MY FRIENDS AND ACQUAINTANCES HOW MUCH OFF A RIP OFF THEY ARE!

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5:54 am EST

Kogan Australia giftcards

I placed for gift cards on 20th dec 2019 and still now i haven't received my cards yet and i do get answers from the customer service that they called me and i didnt answer my call.. all wrong information given and excuses by kogan customer service person julienne.

made my baby unhappy and my new year and christmas.

[censored] kogan

all communication made by the service centre is wrong info.

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12:10 am EST

Kogan Australia re: order ycnn4qv8 - red wine feat

I have placed order for a case of wine through kogan on 18th Dec. for Christmas, because the website showed order would be dispatch in 1-2 business days. However, my order has been sent out from warehouse on 23rd Dec. I was ok to miss the wine before Christmas and expect it would be delivered before New Year. Kogan website showed delivery would be on 30th.

Yesterday I was waiting at my working place whole day, no one showed up and no one called. I tried many time to contact courier and phone is always engaged. Today is the last day of 2019 and my order is still not here. I have tried multiple times to contact Fastway which is the courier. The phone is still busy until 3pm and then auto reply told me they have closed (the website shows they are supposed to close at 5pm). I would like to put through complaint about the seller and the courier they choose.

I trusted kogan sells good products and also hope can provide good services. But based on my experience now, I don't feel confident to recommend kogan to anyone I know. Everything is too unsure. There is not direct way to get in touch with Kogan which makes disputed resolution process even more difficult, since there no direct contact phone number or link for complaint.

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J
5:41 am EST
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Kogan Australia I have paid for a product that stated 9kg when it has arrived it is a 6.5kg dimension.

Hi,

I purchased this dishwasher (Kogan 9kg Series 7 Front Load Washing Machine) assuming that i was getting a 9kg dishwasher which was an amazing. To find out that a 6.5kg washing machine has been delivered and can wash (9kg) of clothes. this is in-correct as my old washing machine is the exact dimensions of the new washing machine delivered (old washing machine is a 6.5kg)

So fair to say i am disappointed as i bought the 9kg so i could do less washes to find out it is the exact same size as my old washer.

I am not asking for a refund all i am asking is that if i have a 6.5kg washer that i want to pay for a 6.5kg washer.

so if you could please refund the dollar difference from your so called 9kg for a 6.5kg that would be much appreciated.

If this said 6.5kg i would have not bought it and would purchase one in store.

i look forward to your response.

Thanks,

Justin Griffin
30 steves way, coomera, qld 4209

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R
6:46 pm EST

Kogan Australia urgent urgent urgent product has not arrived urgent

my order number is ECKFFAPG this was done on Afterpay, i still have not received it then i look online and it say's UV-A LED Electric Insect Killer Pest Zapper 16W1 x $39.99
Sold by and ships from Traderight
ORDER CANCELLED - REFUND REQUESTED
I have not asked to cancel this order it is a christmas gift and i want it.
I AM STILL GETTING CHARGED FOR IT ON MY AFTERPAY SO WHY DO I NOT HAVE THE PRODUCET, I WILL NEED TO CANCEL IT NOW AND GET IT TAKEN OFF MY AFTERPAY i will purchase it somewhere else.
This is the worst experience i have ever ever ever had on online shopping i have sent that many emails to ask what has happened and no response and i can not call Kogan Australian and they don't help on facebook page aswell. It is just to frustrating to order something and get no help for customer service. I won't be shopping with you ever again i like to know you can contact your company by phone not email as no one has even responded to mine and this was a Christmas gift i can not give now. So can you please cancel my order and cancel the payments on Afterpay. Never again not a happy customer at all.

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4:46 pm EST

Kogan Australia website ordering and cancellations

Good afternoon

Im very displeased. I can see my order that was duplicated was cancelled
But, i never paid anything on this order
It was processed by after pay.

If this is cancelled and no funds paid why am i getting a credit
This duplicate Order should have disappeared off my afterpay list

Can i please confirm.
GL2YRP8N
This has not dissappeared off adterpay
Id like to stay a return customer

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G
5:56 pm EST
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Kogan Australia order mdettv9d - return this order to kogan.com

Hi,
I had ordered shoes and jacket from Kogan.com (Order MDETTV9D) which was delivered on 26th Nov 2019. Both the items are small in size and I want to return them but I am not able to find any return option in my order summary on the portal. I tried contacting kogan.com but no luck. Please help me with my order returns so I can return my items and get my money back.

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M
9:30 pm EST

Kogan Australia smart watch active

Hi

I have been trying to get a return address for a smart watch I had purchased. I have sent numerous emails and receiving unhelpful responses, " why don't you want the watch" .
It has now been past the 14 days due to there delay in providing the return address details that I had be trying to obtain.

I'm absolutely so frustrated with the customer service team!

Please help me with providing the return address.

Can you please look into the email trail and provide the staff with some sort of training so no one else has to go through this!

[protected]@hotmail.com
[protected]
I purchased 2 Smart watches

Tax Invoice
Invoice # [protected]
Invoice Date: 16 October 2019
Order # NRPTEREH
Order Date: 15 October 2019

Regards,

Michelle

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8:15 pm EDT
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Kogan Australia apple iphone 11 (256gb, green) - product # khip11256grn

I ordered from Dick Smith NZ's online website which is actually Kogan Australia, on the 26th September in what they called a "presale". My order was meant to be dispatched by the 15th October. The 15th came and went with no dispatch information so I contacted their only customer service option, an email service. They informed me they would check with the warehouse. I followed up twice over the next few days before I got an answer that there had been a delay and my iPhone order might not be dispatched for another two weeks. That "dispatched by" date too came and went and again I followed up only to be told more delay, and it would be dispatched by 3rd November. It is now the 3rd November and I am growingly increasingly frustrated that I paid well over $1000 over a month ago and keep receiving excuses for why my order is not being shipped to me. I even paid for shipping! This whole experience has really turned me off of purchasing from Kogan/Dick Smith ever again. And everyone I have conversed with about this has said they anecdotally were aware the company should be avoided. If only I had known better.

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RaymondChoong
, US
Nov 11, 2019 6:33 am EST

Same here. Ordered 20Oct, promised 29Oct dispatch. Then 5 Nov and now 21Nov . Now not even responding to email. And no avenue for phone complaints . What kind of company is this? Frustrated.

A
Author of the review
A
Abowen
, US
Nov 11, 2019 2:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They’re waiting for you to ask for a refund because that lets them off the hook for their false promises. I don’t think they have any phones coming. It was a fake sale to draw interest to their site so people would buy other things.
I find it unacceptable to have paid so much money and have them just sitting on it. I encourage you to take other recourse against them if you can, but otherwise maybe just ask for the refund and purchase from a legitimate seller. The small savings they claimed isnt worth the ridiculous wait imo

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L
4:51 pm EDT

Kogan Australia unauthorised transactions

Kogan took out $99 for their "free annual delivery" even though I never signed up for it and have never made a purchase from them. Apparently it is not refundable. Please be aware of this and do not even look at their page. I am currently dealing with my bank and hope to do a charge back as I am not even sure how they got my account details. It is fraud.

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Z
7:27 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Kogan Australia customer service/support doesn’t exist.

I need to return my last order. The item is not fit for my device . (I have done a wrong purchase and would like to return the item).

Kogan website has a 14 days change of mind policy, which allow for returning items .

Been trying to send them a message (at Kogan's website) by contacting customer service . It doesn't works or it seems it doesn't exists anymore.

Please, advise how to proceed .

Thank you .

Kind regards.

Lindsay Veloso.
[protected]

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Resolved

Why editing complaint is not possible? I would like to fix it.

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10:56 pm EDT
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Kogan Australia faulty demo apple iphone

Hi,
This is the second time I have completed this form as I have not received any response the first time which was nearly one month ago.

Date of purchase: 16th September
Order number: BZKGCQW8
Product: Used Demo Apple Iphone 6S 64GB Phone - Space Grey

The phone is getting very hot during use and the battery life is very low. Once is has been fully charged the battery is only lasting for a max of 4-5 hrs after very little use.

We would like to request a refund please

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11:19 pm EDT
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Kogan Australia faulty bed and no resolution on warranty return

Purchased a king single bed frame (Artiss King Single Size Wooden Bed Frame Mattress Base Timber Platform) for our spare room and less than two months later the bed slats, made of cheap pine snapped in two places! The bolts provided were too short and had to be screwed in several times to tighten after the first assembly. As this item is under warranty, I followed instructions via help desk and included photos of damaged item to which I received an emailed response 28 hours later.

The email advised that they would replace the damaged slats and beams from another stocked item (these would be the same flimsy pine slats and beams that broke and collapsed like balsa wood!). Notwithstanding, the bolts which are too short and two have snapped in half. I explained that this bed was unsafe and should not be sold. I have no choice in the matter but to either assemble it again with the flimsy beams (which will obviously break!) or accept that I will never get a refund and have to let it go. As a result I feel like I have been pushed into a corner with no resolution. I'm a single parent who cant afford to be buying two beds in two months! Bad form Kogan. Lesson learned the hard way!

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11:38 pm EDT

Kogan Australia poor customer service and products

First time I have ordered, and never again. I ordered two of the same product. They came in unoriginal packaging, where different brands/make, colour, and had different quality and features. I submitted a return request immediatlely which is taking 2 weeks of back and forth emails. Their customer service agents change on each email, and after providing multiple photos, order, and consigment numbers, they are now asking me to accept a measley $10 to save the hassle of returns. I dont want to keep the item as it does not fit what I ordered. Such a joke of a process and company. I will never order from here ever again.

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2:22 am EDT

Kogan Australia kogan vacuum t7

I bought the T7 vacuum cleaner on the 11th of August 2019. After using it for a short while I noticed that after about 20 seconds the motor would slow down a bit and there would be less suction but when I turned it back on it would then go back to it original motor sound which has more suction and then slowly get weaker again.
This is with a fully charged battery with cleanee and washed filters.
I then tried to find the 'Boost" feature of the T7 but couldn't find that.

What should I do next as I am not satisfied that the vacuum I got is working as it should and is missing an advertised feature.

Regards,
David Hallmann

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Update by i minabrons
Oct 10, 2019 2:25 am EDT

See original complaint. For some reason this box appeared but I am still at th first stage of submitting my problems.
Regards,
David Hallmann

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W
11:01 pm EDT

Kogan Australia samsung galaxy s8+ mobile - missing proof of purchase

Kogan ref #7554554

I have sent x5 separate emails since 12th September 2019 requesting proof of purchase details for a Samsung mobile purchased in December 2018 & which has just stopped working. No response to date

Unfortunately I did buy it thru my account & do not have any proof of purchase except for a charge to my credit card & the coding on the box ( encl )in which it was received.

Purchased on Credit Card 21 Dec 2018 ex Kogan Melbourne Au $666.98

Could you

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Update by Wayne Sen
Oct 07, 2019 11:02 pm EDT

Could someone plse advise ASAP

Thank you

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6:16 pm EDT

Kogan Australia 55 cm smart tv.

I purchased a 55 cm an as rt tv from job a n in July 2018.it developed lines on the screen last month that worsened and now no longer works.im a disabled pensioner and a tv is a major purchase for me.my previous tv was a Samsung and it worked perfectly for 6 years.this Kogan tv has lasted not much more than a few months over one year.i am very disappointed.i no longer have a tv for myself and my two kids who are special needs.our tv is our some source of entertainment and we used it for home school as we don't often go out due to my disabilty..I feel this product should have lasted way beyond the short time we had it .and I feel it didn't live up to what I was told..

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11:41 pm EDT

Kogan Australia kogan pulse and wellbeing smart watch

Order Confirmation number is KAP2WLBTRPA I received the watch about 3 days ago. I have had it on charge and nothing is happening. no activity on the face at all. what to do about replacing it?

I look forward to hearing from you today. I have been trying for 2 hours to get a phone number for you, and eventually did. and you DO NOT TAKE CALLS - GREAT SERVICE

Pam Holmes

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3:39 am EDT
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Kogan Australia sideboard buffet table; order number cj8tnlym

Hi there
Last week I placed order thru kogan sideboard buffet table. as per suppler instructions will receive order within two three days order number CJ8TNLYM.
Till today I did not receive my order. I don't know where is my goods which I already pay money.
Yesterday I recvdd a card under my door from toll delivery company even they don't when they will deliver. I don't think so you guys are able to deliver buffet table so I request you Pls return my money. I think I got scammed by your company.
Thanks
Amit batta

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1:47 am EDT

Kogan Australia product

Hello I am extremely disappointed as I purchased a beer pong table through your website in July 2019 through Serrano Australia who has sent a refund to you and I haven't received the refund.

I would like this issue resolved within 5 business days from today.

I purchased the beer pong tabel throug your website in juky this year it was delivered to my address on the 2nd august 2019. There was damage to the beer pong table so i emailed serrano Australia who agreed to refund the product and sent a email to kogan to have the refund given to me back at the start of august I have all of the emails that have been sent to Kogan.

It is now september and i have still not heard anything from kogan or received my refund.

I would like a call back on [protected] and a email [protected]@hotmail.com

telling me when i will be receiving my refund.

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Kogan Australia In-depth Review

Website Design and User Experience: The website design of Kogan Australia is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you're looking for. The search function is efficient, providing relevant results quickly. Overall, the user experience is smooth and enjoyable.

Product Range and Availability: Kogan Australia offers a wide range of products across various categories. From electronics to home appliances, there is something for everyone. The availability of products is generally good, with most items in stock and ready to ship.

Pricing and Value for Money: Kogan Australia is known for its competitive pricing. The prices are often lower compared to other retailers, making it a great place to find a bargain. The value for money is excellent, considering the quality of the products offered.

Customer Service and Support: The customer service and support provided by Kogan Australia are top-notch. The support team is responsive and helpful, addressing any queries or concerns promptly. They go above and beyond to ensure customer satisfaction.

Shipping and Delivery: Kogan Australia offers reliable shipping and delivery services. The delivery times are reasonable, and the packages are well-packaged to prevent any damage during transit. Tracking information is provided, allowing customers to keep an eye on their orders.

Return and Refund Policy: Kogan Australia has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can easily initiate a return and receive a refund or exchange. The process is hassle-free and customer-friendly.

Product Quality and Durability: The product quality offered by Kogan Australia is generally good. The items are well-made and durable, ensuring they stand the test of time. However, it's always recommended to read customer reviews and ratings for specific products before making a purchase.

Customer Reviews and Ratings: Kogan Australia has a section on their website dedicated to customer reviews and ratings. This allows potential buyers to get insights from other customers who have purchased the same product. It's a helpful feature that aids in making informed decisions.

Payment Options and Security: Kogan Australia offers a variety of payment options, including credit/debit cards, PayPal, and Afterpay. The website uses secure encryption technology to protect customer information, ensuring a safe and secure checkout process.

Loyalty Program and Rewards: Kogan Australia has a loyalty program called Kogan First, which offers various benefits to its members. These include free shipping on eligible products, priority customer service, and exclusive deals. It's a great way to save money and enjoy additional perks.

Mobile App Experience: Kogan Australia has a mobile app that enhances the overall shopping experience. The app is user-friendly, allowing customers to browse and purchase products conveniently from their smartphones. It's a great option for those who prefer shopping on the go.

Social Media Presence and Engagement: Kogan Australia has a strong social media presence, actively engaging with its customers on platforms like Facebook, Instagram, and Twitter. They regularly post updates, promotions, and respond to customer queries, creating a sense of community.

Environmental and Ethical Practices: Kogan Australia is committed to environmental and ethical practices. They strive to reduce their carbon footprint and work with suppliers who adhere to ethical standards. They also have initiatives in place to recycle electronic waste responsibly.

Competitor Comparison: When compared to its competitors, Kogan Australia stands out for its competitive pricing, wide product range, and excellent customer service. While other retailers may offer similar products, Kogan Australia consistently delivers value for money and a positive shopping experience.

Overall Rating and Recommendation: Overall, Kogan Australia is a reliable and trustworthy online retailer. With its user-friendly website, competitive pricing, and excellent customer service, it's a go-to destination for a wide range of products. Whether you're looking for electronics, home appliances, or other items, Kogan Australia is definitely worth considering.

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