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CB Travel and Vacations Kiwi.com Complaints #2-21
Kiwi.com

Kiwi.com review: Why kiwi.com is allowed to operate?

S
Author of the review
9:34 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I have made a booking for self and spouse dated 19 May ( Booking reference 787 450 917) which apparently had to cancel due to personal reasons and submitted the refund request dated 3 June - where in I was promised of a refund within 14 days- now 21 days are elapsed- they claims the refund request was submitted to the Airlines - which seems a lie. The issues we encountered are as follows:
!. Kiwi.com never support us with any proof that shows they submitted refund requests to the Airlines.
2. Kiwi.com never inform the passenger of the amount of refund- as they claim they do not know the same as it is for the Airlines to device.
3. The most disturbing fact remains- all their communication are managed through AI- meaning we never able to get a written response.
4. This Portal needs to be banned and should not allowed to operate as there are numerous complaints lodged around the world against them.

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More Kiwi.com reviews & complaints

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Kiwi.com - ticket/refund problem 26
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  3. Kiwi.com emails
  4. Kiwi.com address
    Palachovo nám?stí 797/4, Starý Lískovec, Brno, 62500, Czech Republic
  5. Kiwi.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2026
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Kiwi.com Category
Kiwi.com is ranked 16 among 403 companies in the Travel and Vacations category
#14 Ctrip International Ctrip International #15 Travelocity Travelocity #16 Kiwi.com Kiwi.com #17 GoIbibo GoIbibo #18 Indian Railway Catering and Tourism Corporation [IRCTC] Indian Railway Catering and Tourism Corporation [IRCTC]

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