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CB Travel and Vacations Kiwi.com Complaints #2-21
Kiwi.com

Kiwi.com review: Luggages: $156 Hotel: $96.11 Loss of pay at work: $300 (net)

S
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9:16 pm UTC
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I purchased a round-trip ticket through Kiwi.com. After my outbound flight was canceled, WestJet advised me to cancel my booking with Kiwi to receive a refund. Kiwi neglected to inform me that canceling the outbound flight would in turn cancel my return flight.

My return flight still appeared in the Kiwi app, and I even received a check-in reminder from kiwi the day before my departure. It wasn’t until midnight, when I tried to check in, and after calling Westjet wondering why I could not check in -is whenI discovered my return flight had been canceled by kiwi.com.

Because of Kiwi’s negligence, I had to pay for an extra hotel night, buy a new flight home, and miss a day of work.

Getting a refund took months and only happened after I threatened to report them. Although they refunded the airfare, they refused to refund my baggage fees. I reported Kiwi.com to the Canadian Transportation Agency and disputed the baggage charges with my credit card company because I was charged for services that were never provided.

Confidential Information Hidden: This section contains confidential information visible to verified Kiwi.com representatives only. If you are affiliated with Kiwi.com, please claim your business to access these details.

Kiwi.com - Luggages: $156 Hotel: $96.11 Loss of pay at work: $300 (net) - Photo 1
Kiwi.com - Luggages: $156 Hotel: $96.11 Loss of pay at work: $300 (net) - Photo 2
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  5. Kiwi.com social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 08, 2026
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Kiwi.com Category
Kiwi.com is ranked 16 among 403 companies in the Travel and Vacations category
#14 Ctrip International Ctrip International #15 Travelocity Travelocity #16 Kiwi.com Kiwi.com #17 GoIbibo GoIbibo #18 Indian Railway Catering and Tourism Corporation [IRCTC] Indian Railway Catering and Tourism Corporation [IRCTC]

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