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Kiwi.com Customer Service Phone, Email, Contacts

Kiwi.com
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1.0 377 Reviews

Kiwi.com Complaints Summary

2 Resolved
358 Unresolved
Our verdict: If considering services from Kiwi.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kiwi.com reviews & complaints 377

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A
1:43 pm EDT

Kiwi.com train tickets (db)

We've brought tickets using your services. The respective invoice with details is attached.
When we arrived to the train station at Dortmund the DB staff insisted we pay for the ticket again.
This is totally unacceptable that we had to pay the double price for the tickets!
I would like to get back the money we had to pay for the train and verify whether the tickets for the bus we paid are valid.

Mariana
[protected]@gmail.com

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1:50 pm EDT

Kiwi.com we paid for a 23 kg checked in bag but it was not in the system at the airport

We payed for a ticket London-Berlin-Belgrade on 04Aug19 reservation number 39108861 with a 23kg checked in bag but when we wanted to check-in the bag at the airport they told us we didn't have this option paid. Please contact me at [protected]@gmail.com with the reason why this happened and how I can be compensated for this very unpleasant experience. This is the first time I am using your services and I hope it won't be the last.
Kind regards,
Tamara Danilovic

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2:54 pm EDT

Kiwi.com air travel

We booked our flight from Charlotte to Brussels to land 1 day prior to a music festival and we had a delayed flight with Spirit Air that rerouted us and cost us a day to relax after travel and got us to our destinations 2 hours before we needed to be at our destination. They told us they would give us $200 for a hotel which they alerted us of at midnight which kept us in the airline for more than 5 hours without information of where we could go. We ended up sleeping in the airline because of the incompetency. When they rebooked us they gave us seats that were spread out instead of giving us something we could sit next to each other, really [censored]ty when we're trying to have a honeymoon. We were fortunate to ask another passenger to switch a seat.

Our flight home was delayed, for no reason stated, by Vueling airlines by over 2 hrs. We called kiwi.com to rebook us a flight and they found us airfare that is rerouting us to two extra locations, and an entire day later. Our flight was going to have us travel all day Saturday and arrives Sunday a.m., now we will be arriving Monday p.m., roughly 36 hours later.

We have been told yet again we will receive information of a hotel within 2 to 4 hours, which again leaves us stranded at an airport not knowing how far we can go to try to enjoy being stranded in a country we were not planning to be in For anything other than a transfer. This experience has also cost us an extra day of car parking expenses at our final destinations airport.

We will never be using this service again and we will highly not recommend this to everybody we know.

Customer service seemed careless for our time and money. And lastly I have had to call my job and rearrange work which also has cost me income.

I've never been so stressed out flying and I hope this does not happen to other patrons in the future.

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12:02 pm EDT
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Kiwi.com charged for contacting kiwi.com

I booked my flights with kiwi.com through skyscanner, I wish I had done it myself with all the hassle involved. I had great difficulty contacting them for my tickets and eventually managed to receive tickets through a compliant over the phone. However kiwi.com customer service did not specify that their main headquarters are in washington DC America and I live in the UK. There was no terms and conditions in place to say where they are located or rate per min. I am horrified as I was charged £49 to complain.

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9:37 pm EDT
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Kiwi.com request reimbursement

Flight (connecting flight) was booked through KIWI.COM.
Upon arrival to first destination, we learned that the scheduled flight out was cancelled by the airlines more than 2 days ago. KIWI failed to send cancellation notice email of flight. This experience resulted in spending over $400 on hotel stay and miscellaneous. Contacted KIWI, provided all receipts to support my argument, here is the response I received by email from them:
"Unfortunately, after contacting the airline, we found out that no refund is available for your booking"

We called the airline (Turkish Airlines) who specifically said that their flight was cancelled 2 days prior to the scheduled flight and booking company (KIWI) was supposed to notify all effected customers.

When calling my credit card company (Capital One) and disputed the charge, the representative replied with: "Yes, we are dealing with KIWI refunds quite often, stay away from them".

PEOPLE: STAY AWAY FROM BOOKING WITH KIWI.COM. They cost me $400 and a lot more...

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4:55 am EDT
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Kiwi.com refund for baggage double payment

Hi,

I spent over an hour trying to explain
I received abuse and felt really ill treated. The inconvenience and embarrassment is unexplained.

Please find attached my second payment receipt of 48 euros for baggage to be checked in.

Please find attached receipt of original booking with baggage included.

I was told that there was a schedule change and my baggage was not added to the new schedule.

I would like a full refund for all purchases made.

Thanks

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11:53 am EDT
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Kiwi.com trying to make money out of vulnerable customers!

Hi my booking number is: 50 303 682 I was extremely confused as my e-ticket stated i can only take a 3kg bag 35x20x10 as a personal item in addition to the 20kg i had booked. I checked all 3 of the airlines we are flying with and Ryanair was the most strict in terms of dimensions of bags etc. despite this their non priority baggage allowance dimensions are 40x20x25! FAR GREATER than what it states on my e-ticket and in addition its more weight than what my e-ticket states 3kg! i spoke to your customer service agent last night at 20;31 and after a very long chat his words were more confusing and non at all making sense! He said that the reason for the 3kg was because of the most restricted airline but the most restricted airline is Ryanair and they allow non priority customers more weight and a bigger bag than mentioned on my e-ticket! your agents then advised I should look into priority booking, i asked him to send me an email of the charges. 20 minutes later I receive a call from your agent asking how many priority bookings I wanted... I was really annoyed as the information he had given me was INCORRECT! your agent informed me that Pegasus airline were really tight and they only allow 3kg with a very small bag! i found this very hard to believe as i had carried out my research prior to calling and also we travel more than 3/4 times a year so i knew what he was saying didnt add up! i told him right away that i didnt want the priority booking and this was a means of Kiwi making money from the vulnerability of customers! As soon as I began to say these things he immediately said oh mam I will check something for you and came back after a few minutes to say that the e-ticket had a technical hitch hence why the weight and dimensions of hand luggage were so restricted! I told your agent to email me an ACCURATE e-ticket and he said he will which as yet he clearly has not! I am absolutely DISGUSTED with Kiwi and wish I had not booked through yourselves. My family have also booked through you on the same date for 4 people by the name of Mirza. In the past I have booked through you and have often told my friends and family to book with you but not anymore! I will be taking this further and informing all frinds and family NEVER to book with you again! My husband works for a newspaper and I will definitely be speaking to him about the awful customer service I have received from Kiwi! Please send me my CORRECT e-ticket as soon as possible and it has been a DISGRACE to do business with you and this is definitely the last time!

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Update by Sadaf Butt
Jul 29, 2019 11:55 am EDT

Hi my booking number is: 50 303 682 I was extremely confused as my e-ticket stated i can only take a 3kg bag 35x20x10 as a personal item in addition to the 20kg i had booked. I checked all 3 of the airlines we are flying with and Ryanair was the most strict in terms of dimensions of bags etc. despite this their non priority baggage allowance dimensions are 40x20x25! FAR GREATER than what it states on my e-ticket and in addition its more weight than what my e-ticket states 3kg! i spoke to your customer service agent last night at 20;31 and after a very long chat his words were more confusing and non at all making sense! He said that the reason for the 3kg was because of the most restricted airline but the most restricted airline is Ryanair and they allow non priority customers more weight and a bigger bag than mentioned on my e-ticket! your agents then advised I should look into priority booking, i asked him to send me an email of the charges. 20 minutes later I receive a call from your agent asking how many priority bookings I wanted... I was really annoyed as the information he had given me was INCORRECT! your agent informed me that Pegasus airline were really tight and they only allow 3kg with a very small bag! i found this very hard to believe as i had carried out my research prior to calling and also we travel more than 3/4 times a year so i knew what he was saying didnt add up! i told him right away that i didnt want the priority booking and this was a means of Kiwi making money from the vulnerability of customers! As soon as I began to say these things he immediately said oh mam I will check something for you and came back after a few minutes to say that the e-ticket had a technical hitch hence why the weight and dimensions of hand luggage were so restricted! I told your agent to email me an ACCURATE e-ticket and he said he will which as yet he clearly has not! I am absolutely DISGUSTED with Kiwi and wish I had not booked through yourselves. My family have also booked through you on the same date for 4 people by the name of Mirza. In the past I have booked through you and have often told my friends and family to book with you but not anymore! I will be taking this further and informing all frinds and family NEVER to book with you again! My husband works for a newspaper and I will definitely be speaking to him about the awful customer service I have received from Kiwi! Please send me my CORRECT e-ticket as soon as possible and it has been a DISGRACE to do business with you and this is definitely the last time!

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11:54 am EDT
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Kiwi.com asap. my flight is not improved

hi,
Two days ago I ordered 2 tickets to MYKONOS from TEL AVIV from 2/8 to 7/8 And haven't got any confirmation yet.
When I finished my order I received a message that my order was not confirmed and I was waiting for you to confirm it. I have not received confirmation and flight in six days. How will I know that the flight has been approved? What should I do?
Right now I don't know what to do because I already ordered a room at a very expensive hotel.
I'll appreciate if you let me know ASAP
BAR MAROM

[protected]@gmail.com

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7:49 am EDT

Kiwi.com paid for car rental plus insurance but had to pay more

When I rented a car from KIWI I payed for car rental plus insurance (183 pounds) but had to pay more when I picked it up or give 1440 euro insurance, 1440 euros would have blocked use on my card and the vacation just started

So I payed again 136+195, 63 euros there but had already payed to KIWI 183 POUNDS

Please check my photos and see if this is wrong or not

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5:37 am EDT
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Kiwi.com air ticket

my booking no 64706246 (PNR) ARKG6
MOHAMMAD ABUL KALAM

with my booking ticket included (CHECKED BAGGAGE) 20 KG
I all ready check BANGLADESH BIMAN my booking information WITHOUT CHECKED BAGGAGE why ?

i need checked baggage 20 kg

this website cheat with me, because this website showing ticket checked baggage 20 kg but this booking dont have CHECKED BAGGAGE

if i want to cancel this flight how ?

thanks

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12:08 pm EDT

Kiwi.com customer service

First of all this review is quite long, but I do recommend reading it if you plan on using this booking website.
I used Kiwi because I was referred by a friend who uses it frequently to go back home to Columbia. I was traveling to Vienna, Austria with a friend and I didn't want to spend a lot of money. Immediately I discovered that Kiwi offered the best prices so I decided to book with them. I made the booking in late May to fly out Sunday, July 7th to Vienna. Everything seemed good to go. I was flying from Orlando, FL-Glasgow, Scotland-Dublin, Ireland-Vienna, Austria. Three different flights and three different airlines.

Unfortunately, a little over 2 weeks before my flight, it was determined that the other person that was supposed to fly with me would be unable to go. Sadly, I did not pay for insurance for my flights, so it was up to me to pay for whatever cancellations/name changes on his ticket so someone else could go with me. I take complete responsibility for that. What I do not take responsibility for is what comes after I try to make names changes. This is where Kiwi's costumer service was horrendous.

As stated on Kiwi's website, any changes to a ticket must be made at least 48 hours before departure of the flight. I requested to make a name change the night of Friday, June 28th. Almost 9 full days before the departure of my flight. Plenty of time. I immediately got an email from Kiwi stating they received the request and to give them no more than 48 hours to hear back from the airline to find out if the name change can be done and whatever fees are associated with that.

Fast forward to the following Wednesday morning...well over the 48 hours I was quoted...I had to be the one to contact Kiwi to find out what the status of the name change request was...4 days before I was supposed to fly. All the costumer service rep could tell me was that they were still waiting to hear back from the airline. They will put my case as a priority.

Friday morning...2 days before my departure date, I still had yet to hear from Kiwi. So I called them again. They had an answer this time. I was allowed to change the name for a fee for two of the flights (Glasgow to Dublin and Dublin to Vienna). But the flight from Orlando to Glasgow, no name change was allowed, so I just had to rebook that single flight for the other person going with me. I was a little upset that it took so long to get an answer and I was the one to contact, not them. But, it was taken care of...

When we arrived at the airport in Orlando, we discovered our flight to Glasgow was delayed. Although we had a decent layover time in Glasgow to catch our flight to Dublin (about 3 1/2 hours) I felt that we were still gonna miss our connecting flight. So I immediately called Kiwi just to give them a heads up that we might miss our connecting flight. And with their "guarantee" I thought for sure we would be okay and they would get us on another flight once we landed in Glasgow. Well that was not the case.

Since I was unable to change the name on that one ticket from Orlando to Glasgow and had to buy a new ticket, Kiwi told me that my friend would NOT be covered because she doesn't have a connecting flight..even though she DID it just was under a different booking. ALSO, Kiwi asked me what the delay was for and I told them weather and they told me they don't cover weather delays AT ALL! WHAT?! They told me they don't cover weather delays because the airlines will cover it. UNFORTUNATELY, since our connecting flight was a different airline, the airlines wouldn't cover it either.

So, we ended up missing our connecting flight in Glasgow. Which resulted in spending an additional $1088.00 in flights out of our own pockets to get to Vienna. I am very very upset with the costumer service I recieved from Kiwi. They didn't help one bit and didn't seem to care.

Their "guarantee" is a joke. How could they not cover weather delays? And how come they quoted me no more than 48 hours to recieve an answer and it took them almost 7 days PLUS me contacting them to get an answer on a name change?

I highly recommend you stay away from kiwi for booking your flights.

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10:35 am EDT

Kiwi.com I had to pay for terrible customer service

I was notified that I had to update my passenger details before check-in. I went in to do this, but I made a mistake and wanted to change it immediately. I had to pay 10 € to fix a simple mistake, and this was one week before my deadline to actually update the passenger details. I thought that if I could get a hold of customer service that they could help me, as only minutes had passed since I had made the mistake. I had a really hard time actually finding a phone number or email (seems like they are making it as difficult as possible to even reach them), and when I finally found a phone number, it was a ROBOT customer service and they still couldn't help me. Their unavailability and terrible customer service makes me not want to use their service again.

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9:34 pm EDT

Kiwi.com airline tickets

I booked a flight from Newark to Rome, and return from Naples to Newark. Booking number [protected]. I also paid extra to have the flexibility to cancel my reservations within 24hrs. Due to personal reasons, I had to cancel my reservations within 24hrs time period. However, I did not get a full refund back even though I cancelled within 24hrs time period. They withheld close to 700$! This is not right!

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10:44 am EDT
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Kiwi.com airline tickets.

We booked two tickets with KIWI two months prior to our departure date, but when we hurried to the airport and got ready to check in, we were told on the ground that our tickets from Lisbon to Boston had been canceled and KIWI, as the agency, had already requested refund from the airline company, which is insane because the airline company told me that they offered to reschedule our whole trip - due to their reschedule of the first flight, plus one overnight accommodation at layover airport. BUT KIWI chose to cancel the flight, without even communicating with us, and kept the money to themselves, the most disgusting thing was when we called them, they lied to us and told us the flight was canceled by the airline company, and said if we requested refund it would take up to one month, they refused to tell us how much they could refund us but told us it would depend on how much the airline refunds to them.

The customer service was joker and BS, we immediately booked tickets with KLM but paid more than 2.5K for the trip which is much more than the average price of two months ago if we could have booked with KLM or others - BUT NO KIWI!.

Basically, KIWI played as a middle man between us and the airline, without providing us our ticket number we don't have any control over our tickets or get any notification when there is any change. And KIWI takes advantage of the situation, once there is any change, they choose to get at least full refund from the airline company and keep the money to them. Then when we found out our tickets were canceled, KIWI started to waste our patience and time, in the end they would talk like an a--hole, if we request refund from KIWI, it takes one month and the amount is subject to how much they got from the airline. BS. LIAR. They make money by canceling our tickets and by hauling us from getting our money back.

I called my credit card bank immediately and started a dispute over the charge, one day later, my bank got my money back. There must be tons of disputes over KIWI's charge, so that my bank moves so fast.

SHHHHIIIITTTY experience with KIWI, hope it won't happen to you. NO KIWI.

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6:26 am EDT

Kiwi.com flight booking

contrary to their bragging about 24/7 contact, there is no contact number, email or other point of contact listed.
therefore, you website tells lies.

i have the booking number [protected].
but it is not booked...?

wtf is going on with my booking?

i am 'booked' that is to say, that your website has confirmed that my booking was 'successful' but when iog back in, there is no booking recorded?

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6:40 am EDT
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Kiwi.com I was not allowed on my plane

Dear Madam/Sir,
My booking number is [protected]. I was supposed to fly from Amman to Malta, Malta to Tunis. However, my travel does not need any visas since I am using my Jordanian passport. Moreover, they didnt let me in the plane at the boarding from Amman to Malta, with the excuse that Ryainair doesnt do transit, and I missed my flight. In addition, I bought the ticket from your website as a transit ticket through Malta, and at Amman airport they claimed that Ryainair doesnt do transit; even though I bought it from your website as transit flight. Now I am stuck at the airport, and dont have enough money to buy another ticket. How can we sort out this problem? Awaiting you reply as soon as possible; since I am stuck at the airport. Thanks in advance.
Best,
Amir Alqadi

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6:17 pm EDT

Kiwi.com lost flight kiwi.com

My flight was from Lisbon to Birmingham with a stop in Dublin (reservation number [protected]). I lost my second flight because the connection was simply 1 hour and the first flight was delayed by 2 hours. After calling to Kiwi phone line I was told that they could not ensure I would have a place to stay at that night. Also they only could find a flight to the next day at 10 am. All of this situation happened on Sunday at 6 pm. How can this be possible they can't help with a place to stay? And the lady on the line was almost impossible to understand in terms of accent and bad phone connection.
Also, I ended up buying a flight by myself and they only refunded me by the price of my KIWI purchase and they still owe me 28 eur (the price of my new flight was about 156).I have already sent them my IBAN etc so they could have already refunded me but it has been already 15 days and nothing happened.
This should not happen. I don't recommend to anyone the use of the website.

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7:16 am EDT

Kiwi.com i'm complaining about the fight ticket package from your company

Dear Customer Services Department,

Good afternoon. This is Mui Oi Ching who through your website booked air tickets ( Ref. [protected]) with Busan Airline & Jeju Airline. In now, we want to make a complaint & bad feedback to yours.​

We are travelled from Seoul Gimpo Airport with Busan Airline (BX8827) to Busan Gimhae Airport on 22 June 2019. Due to the flight delay 40 mins, we cant caught the next flight Jeju Airline ( 7C2653 ) to Taiwan Taipei Taoyuan Airport. When we arrived Busan Gimhae Airport, we contacted the Jeju Airline counter, they said that the counter had already closed, we cant catch the flight due to ready for take off. Then we contacted the Busan Airline due to delay problem, Busan Airline told us due to our own tickets transfer time was 1.5 hours, so that was not possible caught the next flight, that was problem ticket, they will not provide any offer for us. Finally, we need to book the new tickets from Busan Gimhae Airport to Taiwan Taipei Taoyuan Airport myself for next day, we also need to book extra hotel for rest due to Busan Gimhae Airport close at night time 11pm, we cant stay inside the airport & also we were wasted Taipei Hotel for one night.​
We cant understand & accept why your company can sold the impossible transfer ticket for us. We are very angry & disappointed with your company. That is not reasonable.

Please reply & give us the reason why can done like that. In now, we spend more money (New tickets & Busan Hotel) continue our travel because of problem transfer ticket, we also request that the tickets for Jeju airline Busan to Taoyuan for full refund & one night of Busan Hotel compensation.

Please follow & reply as soon as possible. Thank you.​

Best Regards, ​
Mui Oi Ching, Neko
2 July, 2018

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3:42 pm EDT
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Kiwi.com canceled flight.

Ann Nicholls
Booking #[protected]

My family of 5 booked flights on Feb 28, 2019 with Kiwi.com to fly home after backpacking for 3 weeks through Europe. The flight was in 2 parts, Madrid to Paris on June 19th and Paris to Halifax on June 20th. We received the boarding passes for the first flight on May 21st and were told to check on June 19th for the boarding passes for the second flight.
On the morning of June 20th we received an e-mail with the e-tickets for the West Jet flight at 11:30. There was no flight. When I called West Jet they told me that the flight had been grounded on March 13 along with every other Max 8 plane. It had been rebooked MONTHS before.
Kiwi.com had sent me an e-mail on June 16 stating that there was a schedule change and giving me 24 hours to respond or their guarantee would be voided. I was backpacking through Europe and did not look at my e-mails until June 19th when my second set of boarding passes were supposed to be available.
Kiwi.com sent me several e-mails after that indicating that there was no problem with this flight, including 4 confirmation e-mails on the day of the flight that didn't exist.
They obviously messed up.
And aside from the stress that this caused myself and my family it also cost me...

1. The original fee of $2540.00.
2. The cost of getting 5 people back to Canada from Paris which was $13754.60

What I want is full monetary compensation for this fiasco.

I have the documents to back up everything that I have told you and have spoken with a lawyer who said that I have a good case should I decide to sue kiwi.com and if that is the route that I need to go then the lawyer had advised me that we will be increasing the amount that I am going to ask for to include duress.

My Lawyer has assured me that Kiwi.com will not be able to hide behind their "24 hour e-mail" sent on June 16, 2019 given that the flight changes took place in March of 2019.

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3:33 pm EDT
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Kiwi.com flight

Missed my flight from Orlando to Pittsburgh due to late flight waited around for 10 hours to be told it was cancelled then called kiwi to be told no refund and had to take more expensive flight .! Stuck in Orlando until the following day until midday Kiwi answered me with disgraceful attitude and said that we can't help .! All round bad experience no offer of refund or alternative option..!

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Kiwi.com Customer Reviews Overview

Kiwi.com is a popular online travel agency that offers a wide range of travel services to customers worldwide. The company has received numerous positive reviews from customers who have used their services. One of the most notable advantages of Kiwi.com is their user-friendly platform, which allows customers to easily search and book flights, hotels, and other travel services.

Customers have also praised Kiwi.com for their competitive pricing, which is often lower than other travel agencies. The company offers a variety of deals and discounts, making it easy for customers to save money on their travel expenses. Additionally, Kiwi.com has a reliable customer support team that is available 24/7 to assist customers with any issues or concerns.

Another advantage of Kiwi.com is their flexible booking options. Customers can easily change or cancel their bookings without incurring any additional fees, which is a rare feature in the travel industry. The company also offers a unique "Nomad" feature, which allows customers to book multi-city trips with ease.

Overall, Kiwi.com is a highly recommended travel agency that offers a wide range of travel services at competitive prices. With their user-friendly platform, flexible booking options, and reliable customer support, Kiwi.com is a top choice for customers looking to book their next trip.

Kiwi.com In-depth Review

Website Design and User Experience: The website design of Kiwi.com is sleek and user-friendly. The layout is intuitive, making it easy to navigate through the various pages and search for flights. The color scheme is pleasing to the eye and the fonts are clear and legible. Overall, the website provides a seamless user experience.

Flight Search and Booking Process: The flight search and booking process on Kiwi.com is straightforward and efficient. The search engine is fast and accurate, providing relevant results based on the specified criteria. The booking process is simple, with clear instructions and prompts to guide users through each step. It is quick and hassle-free to select flights, enter passenger details, and make payments.

Pricing and Transparency: Kiwi.com offers competitive prices for flights, often providing cheaper options compared to other travel websites. The pricing is transparent, with no hidden fees or surprises during the booking process. The total cost, including taxes and fees, is clearly displayed before confirming the booking. This transparency allows users to make informed decisions and avoid any unexpected expenses.

Customer Service and Support: Kiwi.com provides excellent customer service and support. Their customer service team is responsive and helpful, addressing any queries or concerns promptly. They can be reached through various channels, including phone, email, and live chat. The support staff is knowledgeable and strives to provide satisfactory solutions to customer issues.

Booking Flexibility and Options: Kiwi.com offers a range of booking options and flexibility to accommodate different travel needs. Users can choose from various fare types, such as economy, business, or first class. Additionally, Kiwi.com allows users to customize their itineraries by adding layovers or stopovers, providing more flexibility in travel plans.

Travel Insurance and Protection: Kiwi.com offers travel insurance options to provide protection and peace of mind to travelers. Users can easily add travel insurance during the booking process, ensuring coverage for unforeseen circumstances. The insurance policies are comprehensive and offer various levels of coverage, including trip cancellation, medical expenses, and baggage protection.

Mobile App Functionality: The mobile app of Kiwi.com is well-designed and offers excellent functionality. It is available for both iOS and Android devices, allowing users to search and book flights on the go. The app is user-friendly, with a clean interface and easy navigation. It provides all the necessary features, such as flight search, booking management, and notifications, making it convenient for travelers.

Loyalty Program and Rewards: Kiwi.com does not currently have a loyalty program or rewards system in place. However, they do offer competitive prices and excellent service, which can be considered as a reward in itself. Users can benefit from the savings and convenience provided by Kiwi.com without the need for a loyalty program.

Trust and Security Measures: Kiwi.com prioritizes trust and security measures to ensure the safety of user information and transactions. The website and mobile app are secured with encryption technology, protecting personal and payment details. Kiwi.com also has a secure payment gateway, offering multiple payment options for added convenience and security.

Overall User Satisfaction and Recommendation: Overall, Kiwi.com provides a highly satisfactory experience for users. The website design and user experience are top-notch, making it easy to search and book flights. The pricing is competitive and transparent, ensuring users get the best value for their money. The customer service and support are excellent, addressing any concerns promptly. The booking flexibility, travel insurance options, and mobile app functionality further enhance the overall user experience. With trust and security measures in place, Kiwi.com is highly recommended for hassle-free and enjoyable travel experiences.

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Contact Kiwi.com customer service

Phone number

+44 203 808 5910

Website

www.kiwi.com

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