KitchenAid
reviews and complaints

We bought a Kitchen Aid french door refrigerator and within a year the freezer started making a continuous loud noise and the freezer was not defrosting at all. We called Kitchen Aid and they stated they would need to schedule an appointment with Lake Appliance since it was still under warranty this was in January of 2022. The appointment was made and we had to pay the service call up front to Lake Appliance and then the day before our scheduled appointment we were cancelled and put off for another two weeks, in which they called the morning of the new appointment 2/9/2022 to cancel again, but the tech told them he was keeping the appointment. He came out and ordered the parts needed and then came back on 2/24/2022 and put the parts into the freezer. The freezer was working fine until May 1, 2022 and the same noise came back and the freezer was doing the same thing not defrosting. Called Kitchen Aid again, appointment scheduled, again had to pay for the service fee. The new part wasn't even at least 3 months old. We are told now we are to pay for the new part and the labor which is about $750, since the refrigerator is out of warranty. The part should still be under warranty and the labor should still be under the 90 days. We have contacted Kitchen Aid with no satisfaction. We are trying to be patient but have not heard back from Lake Appliance since the second time they came out on 5/24/2022. We have called and emailed but no one is calling us back. We are without a refrigerator now and no one wants to help resolve the issue unless we pay the $750 not knowing if this issue will happen again. The model #KRMF706EBS Serial #KX1011552 The part is the evap fan motor kit Bi-metal/thermistor sensor. We hope we can get this resolved since the refrigeratior was over $4000. Thank you, Fran and Scott

We purchased a Kitchenaid Microwave/Convention oven in early 2021 and it was installed on March 15, 2021. We purchased an extended warranty through what we believed to be Kitchenaid, however it was passed along through AIG Warranty Guard. We had our first mechanical issue on April 4th. The service provider was Advanced Appliance that services Kitchenaid products. They were out April 4th, April 7th, April 13h, April 22nd, May 3rd and May 20th. After numerous attempts of the repairman telling, Kitchenaid/Whirlpool that the product was not able to be repaired, all Kitchenaid would do is to require more service. Finally, our next step was to have one more opinion and Kitchenaid/Whirlpool required that Moore's Appliance come out. They did on May 27, 2022. At that time the Whirlpool customer service finally agreed that the product was not able to be repaired. So relieved after all this time and energy that the product was going to be replaced, that was not the case. After contacting Whirpool with our file number, we had to wait and have it reviewed by Whirlpool's extended Warranty Department. Finally they agreed that it was once again not able to be repaired. But no, that wasn't enough we then had to go through AIG the extended warranty company that would process the claim. But that wasn't even enough, then it had to be sent to someone else who had to do the paperwork. The insurance information says the product will be replaced or they would buy out the contract. When we asked for it to be replaced AIG said we don't have any products and it is at our sole discretion as to either replace or buy out. So I said you never replace the product and they said no. Then they said this is the amount we will give you $1,450, although we paid $2,199 plus tax plus installation. They said 75% of the purchase price and it does not include tax or installation. We didn't even get 75% of our purchase price and their response was that is what they had filed in the system.

To start Whirlpool offers the AIG Extended Warranty. The warranty information is misleading. We spent $180.78 for the extended warranty for less than three weeks of coverage and ended up with 70% of what we paid for the product.

I would like the following -

1. Whirlpool to make clear when they are offering the extended warranty the terms. That the product through the extended warranty is never replaced by AIG and the maximum AIG pays out for any product is 75%. We were less than three weeks into the extended warranty.

2. There is no-proration on the timing of the extended warranty. I would like the total we paid for this warranty refunded. $180.78.3. In addition I would like the difference from what I paid for the product and what AIG is giving us $749.96 + tax $153.99 + installation $150.00 = $1,053.95.4. The purchase price now to replace the unit is $2,799. So I am requesting the difference $600 + tax $42.00 = $642.00

Total $180.78 + $1,053.95 + $642 = $1,876.63

5. When calling AIG Warranty Guard they answer as Whirlpool - but they really aren't - or are they? Very deceptive on Whirlpools end. This should be fixed.

Submitted by

Mary Bernel [protected]@attglobal.net 919.656.6507 cell (567.203.2185)-number the claim has on file my husband Mark Bernel's cell.

I bought a new Kitchenaid 5 door refrigerator model KRMF706ESS from Home Depot in Covington, Georgia on April 9, 2022 and I still do not have a properly working ice maker. As of this date 5-19-22, I have had 4 service calls and am scheduled for another call next week with another repair company. And now the led lights on two shelves are not working.

In house less than 3 years with brand new kitchenaid microwave that stopped working and parts aren't available for repair. Had to replace soap dispenser in dishwasher a month ago and now the motor is gone. Total garbage appliances that will be in the landfill. Total disregard for the planet and consumers!

Bought a KitchenAid dishwasher for my 88 year mother with cancer, it worked 3 weeks, which is like 3 times for her. Service man has been out 3 times, 2 different problems, and this last one is that it needs a new tub which is on back order. I have talked to everyone about replacing it but they will not do it, all they say is it’s warranty work. Things should last longer than 3 weeks. So for now my 88 year old mom with cancer has to wash her dishes or someone has to go out to do them for her. Will never buy KitchenAid again. Dishwasher bad but customer service is worse!

We bought the refrigerator in May 2019. We are on three time replacing the led light system

I'm writing this in reference to my Kitchen Aid multi door platinum interior black stainless refrigerator KA-KRMF706EBS. This item was purchased in May 2018 from Appliances on Lakeside located in Henrico Va.

I called Boughton Appliance on Lakeside located in Henrico Va on 9/20/21 for the ice maker not making ice and to replace freezer seal. OK long story short... techs came out 3 times finally replaced seal but did not repair/replace ice maker... I was told that a part/circuit board had to be ordered and was ordered at that time 11/21...

On 2/3/22 I (myself) called Software to inquire about my needed part left messages and sent emails...

Finally 3/22 got a message back from Software part was ordered... and here it is last day of March no part and no one knows anything!

The magnetron failed on this 2.5 year-old built-in microwave. There is no replacement part for this unit. KitchenAid will not replace the unit unless it is within the warranty period, which my unit was not. I do not think it is acceptable for a very expensive piece of kitchen equipment to fail in under 3 years with no resolution other than replacement at the consumer's cost.

On 2//7/21, we purchased a KitchenAid 7.1 cu. ft. Slide-In Electric Range with Self-Cleaning Convection Oven in Stainless Steel from Home Depot, Store SKU # [protected], Internet # [protected], Model # KSEB900ESS. On 3/16/22, the stove alarm went off. Allstate warranty decided to reimburse cost of stove only $2,699.00, ignoring haul away fee, power cord, extended warranty and sales tax, total $478.96. We now have to buy a new stove and eat $478.96 FOR ONE YEAR's USE OF YOUR STOVE. WE ARE SERIOUSLY INCONVENIENCED AND ANNOYED WITH KITCHENAID

Note: Our 2 documents are "unsupported format" and won't upload to your form, but can be sent to an email address.

I have purchased all my kitchen appliances (cooktops, double ovens, microwaves, dishwashers, refrigerators) from KitchenAid since 1990. I have loved all of them and other than ice makers, never had any problems. I purchased a French door counter depth refrigerator in 2017. The ice maker failed repeatedly, all parts were replaced over time and finally an entire new ice maker was put in which also failed. In the fall of 2021 when the new ice maker failed I was told I would be getting a new refrigerator. It was delivered a few months later in November 2021. Last week on March 10 the ice maker on the new fridge failed but we soon found out the freezer itself wasn’t working. After waiting a week for the factory authorized repair person, I was told it needs two new parts one of which is a control board. The repairman said the parts are on back order for at least 3 weeks if they could even get them because this model had been discontinued. I expressed my frustration at having to wait three weeks plus another week for them to schedule a return visit. In the meantime I have no ice maker AND no freezer. I requested a replacement fridge as this is clearly a “lemon”, needing major repair after less than 6 months. I was told the only way I could get it replaced was if the part did not come within 21 days. I called customer service, then corporate headquarters only to be told the same thing.

Using my phone number to look at my account it is possible to see not only what I have been through since 2017 but also all of the appliances I have purchased including this $4,000 + fridge. Making someone wait more than a month to get a working freezer is not acceptable especially since my husband and I have health issues and we can’t just run out to buy ice. And there is also the issue of the cost of spoiled food that I have had to throw out because it spoiled.

Kitchen Aid customer support has failed me miserably. I hope someone high on the chain of command reads this and does something to resolve my problem, if I didn’t love the fridge and especially the ice cubes I would go for another brand.

Has anyone else had similar issues?

This refigerator has been the absolute worst appliance i've ever owned in my life. I have had nothing but issues since day 1 (ice maker multiple times, the lights go off in the uni, and has stopped cooling on me multiple time). The last time they couldn't fix it for 6 months. I have 2 small children at home and had to buy a backup fridge while they fixed it. And weeks after they finally "fixed it (6 visits, 3 compressors and other parts) it stopped cooling again! The worst part about this is that I own all kitchenaid appliances and never had any major issues expect for this lemon of a fridge. They will not replace for me or refund and keep giving me the run around. I expected much more from such a big company that I have spent over $10k with in the last few years.

We bought a kitchen aid package 5 years ago and one year in the refrigerator died, after 4 months it was replaced after a series of repair tries. Since then the stove and oven have suffered problems and our fridge that is less than 4 years old has once again died. We are so disappointed, never again will we buy kitchen aid or any whirlpool appliance. This is disgraceful!

KitchenAid refrigerator Model KRFC704FBS03, Serial # KX2916457

Purchased on 9/20/2020. Installed in my home mid November of that year, when my remodel was complete. Noticed a few weeks ago that items didn’t seem as cold as they should be, so I put a digital thermometer inside and the temperature hovered in the mid 50’s. Called a repairman, he took all shelves and drawers out and then chipped ice build up off the bottom of the compartment. Then he reset and told me it should start to cool down. $195. I called the. Back that afternoon and said the frig was still at 50 degrees. So he came back on The next afternoon and took the codes out of the bottom of the frig and proceeded to go thru the control panel. Then he told me I needed a new control panel for a price of $457 installed, I assuming. So I called another company out and he was here for 2 hours and I told him he was the 2nd person I had out. When he left it was cooling properly and when I went to bed that night it was at 37 degrees. But this morning it was at 45 and it still going up. He indicated that it could be the control panel and noted that KitchenAid has had problems with this particular model. This model cost me a total of $4:054. I expected better from KitchenAid. I did not purchase an extended warranty.

I purchased a new dish that turns out leaking and the company has been unable to fix it for 6 months. The technician came yesterday and carried a defective part and suggested me to call Kitchenaid and ask for replacement. It’s been 6 months on something new! Haven’t used it one day! How much patience does a customer need to have? Kitchenaid keeps denying my claim to a new replacement. They just won’t listen. They won’t answer why should I not receive a replacement? Who is responsible for all the stress this is causing to my family?‬

Nobody at Kitchenaid wants to answer my questions. Unfortunately seems like a company that doesn’t care about polite customers or there’s something else. Not uncommon for companies to treat people of color this way.

I reached out to them on social media and they don’t want to answer. I’m amazed how and why they are doing this.

We have had several incidents over the past year of our KRMF706ESS01 stopping working. The freezer stops thawing, and the refrigerator goes off and keeps claiming there's a power outage and beeping. Sometimes it comes back on sometimes it doesn't.

We've had a repair person come and they say because it's an erratic problem they can't do anything about it, because it appears to be working fine when they come TWO TO FOUR WEEKS LATER.

The warrantee people say there's nothing else we can do unless the thing isn't working when the repair people get here.

What a scam!

This refrigerator makes horrible noise all day and night. It is loud and annoying. The level of noise requires the television be turned up to hear it over the appliance.

this unit is junk. I want my money back.

Replace it with another 27.5 cu in that does not make so much dumb noise.

Four years ago we purchased five kitchenaid appliances for our kitchen remodel. Since then, three of the five appliances have had issues, one requiring a complete replacement and the refrigerator most recently going out.

This week the freezer on the refrigerator stopped cooling and was making a horrible noise. We called a repair company, and the diagnostic is that the circuit board went out causing a build up of ice and subsequently causing the thermostat to go out. We were told that in no way should an appliance this new have to have a circuit board replacement, and the repair company suggested we contact kitchenaid to see if there was anything they would do to help us.

I called kitchenaid today, and the manager said they are bound by a one year warranty and there is nothing they can do at all. There was absolutely no willingness to help.

The repair is quoted at $1100+ not even including the hundreds of dollars of food and meat we had to throw out. We spent tens of thousands of dollars on kitchenaid appliances thinking that we were purchasing quality and reliable appliances only to have to purchase a new refrigerator 4 years later. The average lifespan of a refrigerator is supposed to be 14-17 years. To say we are disappointed in kitchenaid is an understatement. After further research, it appears as though faulty circuit boards are an issue with specific models, and kitchenaid is aware of this problem.

Plus, four months ago we had to completely replace our kitchenaid microwave, as it started to literally blow up anything we put in there. That was another $800 on a new microwave plus $800 on the original microwave that barely made it 4 years.

Purchased from The Home Depot in 2018 and professionally installed. Only 3 years later the ovens stopped working after using self clean. It required a service call and parts replaced, no help from KitchenAid. I had to pay for it all. Only a week later, the lower oven wouldn't completely close, leaving the light on and not heating up. Again, it required another service call and the bottom oven door hinges need to be replaced, no help from KitchenAid. I have to pay for it all again. I am very disappointed that such an expensive appliance can't even last 3 years and that KitchenAid's warranty won't cover any costs.

We had this new refrigerator delivered September 2021. Since day one it started making a knocking noise all day long, everyday. It stops at some point through out the day but it is very consistent. It does not only happen when the compressor starts etc. It is loud and actually quite embarrassing when I have company over. Company question how a new , beautiful refrigerator can make such a noise and are very surprised it has not been fixed after multiple visits by different repair people.

A new part has been installed unnecessary as the one repair person thought it was not defrosting properly. but that did not help. Noise deadening putty was added and that did not help. Your customer care people tell me that the master technician said it is normal operating noise. That is not even slightly believable. Why would a company make a product that would make a consistent loud knocking noise? that makes no sense at all,and we have never had this issue with any appliances. I am very tired of being patronised by your staff members. The noise is unacceptable. We have 4 other Kitchen aid appliances we love but would have never purchased this refrigerator if we had known it would have this issue. I have videos to show the noise, logs of the noise it makes through out the day . Please contact me if you want more logs/ videos.

We just bought an ice cream scooper, and it doesn't scoop anything anymore. We might as well use a spoon now. We were so disappointed! Kitchen Aid had become part of our household because we trust it to be worthy of the quality it offers. We probably got a faulty one and I'd appreciate if you would send us a new one.

Keep up the good work for your products.

Please respond.

Thank you for your understanding.