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KitchenAid Customer Service Phone, Email, Contacts

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2.2 413 Reviews

KitchenAid Complaints Summary

122 Resolved
280 Unresolved
Our verdict: Engaging with KitchenAid, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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KitchenAid reviews & complaints 413

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8:00 am EDT
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KitchenAid stand mixer model 5ksm175psbac

I Purchase the mixer on 04/05/2918 and after 2 time we used its got vibration and electric shock ( Grounded) after server time I deiced to take it for repair on 02/03-2019, its take time because it was a gift for my grandma which she leave in other country.

the device take 3 weeks or 4 weeks in repair, after I take it again same issue came vibration and electric shock, I contact the dealer AL Gandhi but the manager was careless and he send me a video to how fix my device by my self, and even didn't call back.

I paid a lot of money compare to the market price for this device to get a quality, but its really shame how this machine it perform, Kitchen air is a big brand name and therefore I talk it to my grandma for a gift, but I thing it was a mistake.

the device now parked in my home store useless and its still under warranty, I dont wont it any more, it put my family in dangers and our dealer not care he went me to try until kill someone, I need my money back or replacement please.

Totally disspointed with Kitchenaid quality

Adel,

here is detail of the repair order :

JOB NO : 1900082
Mobile : [protected]
Serail NO: W64025137
Model NO: 5KSM175PSBAC
Item has purchased from Crate & Barrel Duabi on 7-May-2018

attached the device after fixing

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11:39 pm EDT

KitchenAid my kitchenaid hood fan is damaged

Sale Order # 0303901SBUK. Hi I Purchase $12, 000 dollars in appliances and sofa's and my hood fan that I paid nearly $2, 000 is all scratched. The delivery guys delivered it on May 24th but Leans couldn't make arrangement on time to have it installed until June 3rd. Anyhow the installer came and removed it from the box and installed it. I went to windex it clean and noticed it is all scratch up everywhere and the finished exterior ducting is all warped. Now it's a hood fan and we don't live on hood fans so I believe I received a damaged product and your installer installed it without calling me to notify me of the damaged. I want a replacement hood fan to be reinstalled. Here are some photo's for you to see. Please call my Wife Yulia to make arrangements at [protected] or Vince at [protected].

Sincerely
Vincent Petrasso

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11:17 am EDT

KitchenAid warranty service call fee scam

I contacted Kitchenaid customer service last week and provided the information on my non-cooling wine fridge as well as the purchase date/receipt info. I was told they would send out a contractor tech who would be able to tell me if the repair was covered under warranty. However, the tech said the warranty was clearly expired but the $99.95 call out charge was split between Kitchenaid and the repair company. This seems to be a sham as Kitchenaid suggested it may be covered under warranty and they clearly knew the purchase date of the fridge.

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9:43 am EDT

KitchenAid kitchenaid duel fuel oven

Started receiving error code F8E0 and the oven would shut off completely. Called KitchenAid and received the name of a certified repair company. They immediately said "its the fan" and replaced the fan. First time I tried to use the stove, same problem. Called them to come back out and they told me since the town had experienced a wind related power outage, it must be the control panel. Really? So every power outage I experience is going to cost me $800 to fix the fan and the control panel? Now I see other KitchenAid owners are experiencing similar issues. Three years and it looks like I'll need a new stove. Very disappointing! Lynn R. NH

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4:46 pm EDT
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KitchenAid refrigerator repair

This is how you lose customers. Just letting you know in the vain hope that at some point American companies will care about customer service.

In January the cooling system of our 9 year old Kitchenaid refrigerator failed. Your authorized service company in this area, Potomac MD, is called VIA. VIA charged us $120 for a service call to tell us what we already knew, said the labor to fix it would cost $500. They returned a couple days later, installed the new parts which were covered by Kitchenaid's warranty. When I noted that $500 seemed an awfully high labor charge for 1.5 hours of work, they agreed to reduce the charge to $375.

At the end of April we returned to find that the cooling system had failed again. Kitchenaid Service again referred us to VIA, which again charged us $120 to tell us that the cooling system had failed. They told us that while the parts were still under warranty, their labor is covered by warranty for only 30 days and that the labor charge to re-do the repair that had failed would be $550. We protested that it was reasonable to assume that their repair in January had not been done properly, rather than assuming that the new parts were defective, and asked VIA to perform the repair again at no cost to us. After reviewing the matter, they refused.

As a result, we have bought a new, non-Whirlpool, refrigerator and won't be looking to buy any more Whirlpool products for a while.

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Maytag admin
,
Jun 12, 2019 4:23 pm EDT

We apologize for any frustrations that you have experienced with your KitchenAid® Refrigerator. We regret to hear that we have lost favor with you. We wish you the best with your new Refrigerator.

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3:32 pm EDT
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KitchenAid Kitchenaid grill

I was recently given a Kitchenaid grill for Fathers Day and I am frustrated with how quickly this grill became worthless. Upon opening the box and assembling it I noticed that certain parts were dented in (Which ultimately lead to water seaping into these areas). On top of that the hood of the grill has become rusted even after carefully covering the grill. This grill has been used a maximum of 5 times since I received it and this is unfortunate. I have pictures to prove my claim.
Hello Jamar Greene,
Thank you for contacting The Grill Services. I do apologize what you are experiencing with the grill. I would like to look into your warranty and try to assist you with this matter. Please fill out the below information to register your unit. To fully complete the warranty registration, a copy of the proof of purchase is required; you can attach this to be uploaded to your profile.
First Name:
Last Name:
Phone:          
Street Address:
City:
State:
Zip:
Model#:
Serial#: 
 
Jessica Garcia
 
Customer Service/ Technical Support
The Grill Services Corporation/Nexgrill Inc.
14050 Laurelwood Pl
Chino, CA 91710
Phone: (800) 913-8999
Fax:   (909) 598-1545
Web: WWW.NEXGRILL.COM
Web: WWW.GRILLSERVICES.COM
Show quoted text
First Name: Jamar
Last Name: Greene
Phone: [protected]  
Street Address: 340 East 26th street
City: Brooklyn
State: New York
Zip: 11226
Model#: 
Serial#: 
Not sure where to find the model # and serial # as I no longer have the box or manual. Receit attached.
Show quoted text
Hello Jamar,
 
Thank you for information. However, the invoice provided does not have a description of the item and I do not have access to enter into the Home Depot accounts.
 
Jessica Garcia
 
Customer Service/ Technical Support
The Grill Services Corporation/Nexgrill Inc.
14050 Laurelwood Pl
Chino, CA 91710
Phone: (800) 913-8999
Fax:   (909) 598-1545
Web: WWW.NEXGRILL.COM
Web: WWW.GRILLSERVICES.COM
 
Show quoted text
Show quoted text
Hello Jamar,
 
I do apologize you did not receive the emails. However, you can locate the model number and the serial number on the grill itself. You will see a manufacture sticker on the grill.
 
As for the parts that need to be replace. I could provide the items under warranty, since the items have a one year warranty. Please note, if the items are under warranty you are not responsible for the cost of the parts just the shipping and handling.
 
Jessica Garcia
 
Customer Service/ Technical Support
The Grill Services Corporation/Nexgrill Inc.
14050 Laurelwood Pl
Chino, CA 91710
Phone: (800) 913-8999
Fax:   (909) 598-1545
Web: WWW.NEXGRILL.COM
Web: WWW.GRILLSERVICES.COM
 
From: Jamar Greene  
Sent: Friday, December 28, 2018 11:08 AM
To: CustomerService
Subject: Re: Kitchenaid Grill Complaint
 
First Name: Jamar
Show quoted text
Show quoted text
Hi,
There was no sticker found on the grill. However, the model number is 810-0021 and the SKU number is [protected].
I do not think parts will fix the problem because the inside and outside are both rusted. Also the pull out tray and pit fills with water. A new grill would be the best solution as this one was poorly manufactured and the overall grill warranty is for one year.
Show quoted text
Hello Jamar,
 
Unfortunately, we do not replace grills. We only offer replacing parts and technical support. If you wish to replace you will need to contact the vendor and follow their return policy.
 
Show quoted text
Ok so I contacted the vendor and they said that they only offer 90 day returns. So since they seem to be unhelpful my only option now is to replace the damaged parts. How do I start this process? I would need a new hood, a new chimney, and bottom plate where the charcoal goes because all of these items are rusted and bent I assume due to poor manufacturing (delivered this way).
Show quoted text
Please advise status of below request.
— Forwarded message —
From: Jamar Greene 
Show quoted text
Show quoted text
Hello Jamar,
 
I do apologize for what for what this may have cause. Please contact our Parts Department at 866-601-5799 to place an order. Please have your model number and serial number during the call.
 
Jessica Garcia | Customer Service Representative  
14050 Laurelwood Place,
Chino, CA 91710 USA
800-913-8999 |
 
From: Jamar Greene  
Sent: Sunday, April 7, 2019 9:13 PM
To: CustomerService
Subject: Re: Kitchenaid Grill Complaint
 
Ok so I contacted the vendor and they said that they only offer 90 day returns. So since they seem to be unhelpful my only option now is to replace the damaged parts. How do I start this process? I would need a new hood, a new chimney, and bottom plate where the charcoal goes because all of these items are rusted and bent I assume due to poor manufacturing (delivered this way).
 
On Thu, Mar 28, 2019, 6:43 PM CustomerService wrote:
Hello Jamar,
 
Unfortunately, we do not replace grills. We only offer replacing parts and technical support. If you wish to replace you will need to contact the vendor and follow their return policy.
 
Jessica Garcia
Show quoted text
Will do, thank you. 
Hide quoted text
On Tue, Apr 16, 2019, 5:17 PM CustomerService wrote:
Hello Jamar,
 
I do apologize for what for what this may have cause. Please contact our Parts Department at 866-601-5799 to place an order. Please have your model number and serial number during the call.
 
Jessica Garcia | Customer Service Representative 
14050 Laurelwood Place,
Chino, CA 91710 USA
800-913-8999 |
 
From: Jamar Greene  
Sent: Sunday, April 7, 2019 9:13 PM
To: CustomerService
Subject: Re: Kitchenaid Grill Complaint
 
Ok so I contacted the vendor and they said that they only offer 90 day returns. So since they seem to be unhelpful my only option now is to replace the damaged parts. How do I start this process? I would need a new hood, a new chimney, and bottom plate where the charcoal goes because all of these items are rusted and bent I assume due to poor manufacturing (delivered this way).
 
On Thu, Mar 28, 2019, 6:43 PM CustomerService wrote:
Hello Jamar,
 
Unfortunately, we do not replace grills. We only offer replacing parts and technical support. If you wish to replace you will need to contact the vendor and follow their return policy.
 
Jessica Garcia
 
Customer Service/ Technical Support
The Grill Services Corporation/Nexgrill Inc.
14050 Laurelwood Pl
Chino, CA 91710
Phone: (800) 913-8999
Fax:   (909) 598-1545
Web: WWW.NEXGRILL.COM
Web: WWW.GRILLSERVICES.COM
 
From: Jamar Greene  
Sent: Sunday, March 24, 2019 4:10 PM
To: CustomerService
Subject: Re: Kitchenaid Grill Complaint
 
Hi,
 
There was no sticker found on the grill. However, the model number is 810-0021 and the SKU number is [protected].
 
I do not think parts will fix the problem because the inside and outside are both rusted. Also the pull out tray and pit fills with water. A new grill would be the best solution as this one was poorly manufactured and the overall grill warranty is for one year.
On Wed, Feb 27, 2019, 6:45 PM CustomerService wrote:
Hello Jamar,
 
I do apologize you did not receive the emails. However, you can locate the model number and the serial number on the grill itself. You will see a manufacture sticker on the grill.
 
As for the parts that need to be replace. I could provide the items under warranty, since the items have a one year warranty. Please note, if the items are under warranty you are not responsible for the cost of the parts just the shipping and handling.
 
Jessica Garcia
 
Customer Service/ Technical Support
The Grill Services Corporation/Nexgrill Inc.
14050 Laurelwood Pl
Chino, CA 91710
Phone: (800) 913-8999
Fax:   (909) 598-1545
Web: WWW.NEXGRILL.COM
Web: WWW.GRILLSERVICES.COM
 
From: Jamar Greene  
Sent: Friday, December 28, 2018 11:08 AM
To: CustomerService
Subject: Re: Kitchenaid Grill Complaint
 
First Name: Jamar
Last Name: Greene
Phone: [protected]  
Street Address: 340 East 26th street
City: Brooklyn
State: New York
Zip: 11226
Model#: 
Serial#: 
Not sure where to find the model # and serial # as I no longer have the box or manual. Receit attached.
 
On Thu, Dec 6, 2018, 11:29 AM CustomerService

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3:05 pm EDT

KitchenAid double wall oven

My husband and I purchased a home in November, 2018 where the home was only 4 years old. Last Saturday I utilized the self clean option on our lower oven. Half way through the cycle the panel went completely black and the oven stayed in the locked position. I had a Kitchenaid repairman out here yesterday to look at the oven. We now have to have our complete double wall oven replaced. The worst part about this is that you all are aware that this is quite common when using the self clean option. How you are allowed to sell these ovens knowing this is pure negligence. As a Gold Star Spouse I am completely appalled. As a Paralegal in a Law Firm who knows your company is invovled in a class action lawsuit for this exact reason I am looking for compensation for the replacement of our oven. Please contact me immediately to resolve this issue.

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Bart R
Tybee Island, US
Jan 26, 2022 7:32 pm EST

I have the same problem and KItchenaid has no solution

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8:15 am EST
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KitchenAid krfc704fp00

We purchased this refrigerator a year and a half ago and had service july of 2018 for a broken waterline in the door and the service guy replaced the motherboard, a fan and the ice-maker as a warranty / upgrade.
The refrigerator died two weeks ago... Three boards went out leaving us with out a refrigerator. The service company is supposed to come out today to try to fix it. We purchased $ 12, 500 worth of kitchenaid appliances and the refrigerator is a pos. If this fix doesn't work I am going to be upset and will take a different approach.

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Wp2008
, US
Mar 18, 2019 2:29 pm EDT

Dear J.Powers:
Thank you for your review. We are sorry to hear of your Refrigerator concerns. We would like to inquire further about your review with you. Please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, a brief description of the issue, along with a copy of the review. We look forward to your reply.
Thank you.
KitchenAid® Social Care

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KitchenAid stand mixer model # ksm88sl, ser no. w83147969

I purchased the machine this month Jan., 2019, and did not use it until 2 days ago. I was using the dough hook, kneading bread dough and everything seemed to be going OK. After about 5 minutes, the device started to smoke, so I tried to turn it off. The on off power control switch had no effect on the operation of the machine and I had to pull the power cord to shut it off. So my complaint is the machine broke down after only 5 minutes of run time. What are my options? Can I get my money back, or will you replace or repair this one?

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4:46 pm EST
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KitchenAid gas range kfgg500ess

I cooked a dinner at temp of 425 and had a spill over into bottom of oven. After I let it cool I attempted to wipe it clean with plain water and dish cloth as instructed in manual. The finish is ruined with pitting and discoloration. I am furious. I am quite sure there is some explanation. Please let me know what can be done to make this right. The range was purchased December 2016 and actually used very little since then.

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Wp2008
, US
Mar 18, 2019 2:28 pm EDT

Dear Janette Ray:
Thank you for your review. We are sorry to hear of your Gas Range concerns. We would like to inquire further about your review with you. Please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, a brief description of the issue, along with a copy of the review. We look forward to your reply.
Thank you.
KitchenAid® Social Care

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KitchenAid kitchenaid dishwasher model kdfe104dbl0 - leaking; broken pump/motor assembly

I'm incredibly disappointed in this product and these companies.

Over the holidays (Dec. 25, 2018), my just under 4 year old dishwasher leaked into our basement. Turns out, it had been leaking for a bit; building up water underneath the unit until it went into the basement. Our very good and reliable local service technician immediately identified a faulty pump/motor assembly. He said he'd replaced 30+ of those assemblies on this model KitchenAid dishwasher in 2018 alone... and that he owned the same model dishwasher himself and he also had to replace the pump/motor. This on a not even 4 year old machine, which, outside of this major issue, I really like!

There are plenty of similar complaints on this website and others. And, of course, it's out of warranty. It's cheaper to replace the part than the entire dishwasher, but not if I have to replace the part every 3 years if it continues to fail.

I called Whirlpool to log a complaint and request payment for the new pump/motor (a $150-$200 part). I was told they weren't any recall notices or history of consumer complaints. I find that entirely suspect, but they would not offer any support. This was my first KitchenAid appliance... and likely the last if this is an indication of their quality/durability over time.

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Wp2008
, US
Mar 18, 2019 2:27 pm EDT

Dear AdamKMaine:
Thank you for your review. We are sorry to hear of your Dishwasher concerns. We would like to inquire further about your review with you. Please email us at NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, a brief description of the issue, along with a copy of the review. We look forward to your reply.
Thank you.
KitchenAid® Social Care

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3:08 pm EST

KitchenAid pecs team (product exchange customer service) team

I had a refrigerator, 1 1/2 years old, break (motherboard x 2, motor and fan) in the past 2 months. Kitchenaid customer service was cordial and professional. They decided to replace the entire refrigerator because our model (KRFC704FBS) was notorious for poor quality. I was told it had been discontinued for some time while it was redesigned and was recently (~2 months ago/fall of 2018) re-introduced to the market under the same model number.

My complaint is with the "PECS" team (Product Exchange team). After Customer Service discussed our situation and told us they will replace the refrigerator, they handed the process over to this "team" (I assume it's a contracted company). They filed the paperwork and told us the "PECS" team will contact us in 24 to 72 hours. For reference, I was given their phone number as [protected]. As promised, they did contact us and leave voicemail as we were not home at the time. Since then, I've phoned them 7 times trying to re-connect. Each time, per the recorded message, I typed in our home number and was put on hold. There is music playing but no message telling me how long my estimated wait will be - just music. Each time I sat on the phone for an hour before having to hang up. The last time I sat on hold for 3 hours and 48 minutes with nobody answering!

I called Kitchenaid Customer Service and asked if they could help and was told they cannot. The only way I can contact the PECS team is through the phone number provided (that's what makes me think it's a separate company contracted to manage Kitchenaid replacements). I also used the Kitchenaid Customer Service Live Chat and received the same response.

In short - I am getting nowhere with this replacement. I can only assume it is part of Kitchenaid's strategic planning; hoping customers will give up on the replacement, thus saving them money.

If they call again, I've instructed my wife to ask 2 questions before proceeding with any conversation: (1) what is your direct phone number (not the 877 number), (2) what is your manager's direct office or cell phone number.

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Update by cwillyrun
Dec 17, 2018 3:25 pm EST

Sorry, but one more note. Each time the refrigerator broke, it took a week to get the replacement part in.

Also - I FINALLY got in touch with someone at the PECS team. Of course she said the 877 phone number is their only phone number. When asked for a manager, I got the old, "oh, we are all senior level and the highest level persons you have access to". Ridiculous. Luckily, they offer a complete buy-back instead of a replacement. We will opt for that and never touch Kitchenaid or any Whirlpool product again. My wife reminds me that I said that 15 years ago when I had to deal with similar frustrations over a Whirlpool clothes washer. This was just a good reminder, I guess. Good-bye Whirlpool and all of your subsidiary products!

Update by cwillyrun
Dec 17, 2018 3:12 pm EST

Please note (missing from original complaint), the refrigerator has broken 4 times in the past two months. We have lost approximately $700 in food each time.

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KitchenAid gas range architect series ii/ dishwasher

In 2012 we purchased a gas range Architect series II Model KG55907SSS02 Serial# D04392752 in Dayton, Ohio for $1, 500.
In June of 2018 the oven failed to heat to temperature -- the "spark module" was not sending a signal and the rear computer panel needed to be replaced for $450 (including $273 for the part). Two months later, the front panel failed. Additional repair cost: $400.

Having to make a major repair on a 6-year-old high end domestic range does not reflect positively on the quality of the product. To have it happen with two separate parts, reflects poorly on the company that made the product: Kitchen Aid/Whirlpool.

Along with the range, in 2012 we also purchased a Kitchen Aid dishwasher whose top rack we've had to reinforce with wiring, and whose grinding mechanism we had to repair because a piece of plastic from the upper rack was caught inside it... we also continue to have electrical problems with that product.

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Wp2008
, US
Dec 03, 2018 1:42 pm EST

Dear Lauren Heaton:
Thank you for your review. We are sorry to hear of your Dishwasher concerns. We would like to inquire further about your review with you. Please email us at AR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, phone number, street address, zip code, model & serial number, and date of purchase, the website that you submitted your inquiry, and a brief description of the issue. We look forward to your reply.
Thank you.
KitchenAid® Social Care

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KitchenAid kitchen aid classic nylon slotted spoon

I received this spoon as a Christmas present, purchased from Kohl's Dept. Store. I have found it to be dangerous, it is to heavy on the handle end. I have had it flip out of pans when I tried leaving it in after stiring, I have had it flip out of dishes when trying to serve with it, I have had to clean messes from the floor as well as my stove, luckily no one has gotten burned while using it. I think it is definitely a bad design and undoubtedly it was never texted before it was sold to the public.

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KitchenAid kitchenaid induction cooktop

I got this item along with other appliances and furniture about $40000 on and stove got on aug repaired in less one year and whirlpool came and change some parts and again I have issue here and there and again sep 27 it got repaired and after 3 weeks they changed the parts now by bad boys and again Nov 1st 2018 stoped completely gone no power i called bad boys on 1st nov 9am they book appointment for nov 2 2018 between 8 to 4pm no one showed up so called3.40 they gave elite appliances phone and they said no service call booked for me so no one come but later they said they ordered parts but without visit and check my stove and then they ask to call badbous service and when I called no one answered since 4 .14 to 5.15 except transferring calls

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Wp2008
, US
Dec 06, 2018 10:25 am EST

Shan Vijay: We're sorry to hear that. We recommend to contact our Canada Team for assistance at [protected] between 8 a.m.–8 p.m. EST Mon-Fri.

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KitchenAid refrigerator

Kitchen AID Refrigerator Complaint
553 Benson Road
Mail Drop: 8060
Benton Harbor, MI

To the Kitchen Aid Consumer Complaint Division:
Very disappointed in my Kitchen Aid Refrigerator purchased in 2011. Always had problems with water leakage. Had it repaired several times (see below). Still have the problem. The company from where I purchased (Bray & Scarff, 8486 - D Tyco Rd., Vienna, VA 22180) ) gives me the Kitchen Aid Customer Service [protected]) number every time I call. The service dept. cannot help me; the refrigerator still leaks (see below). This is a defective appliance and I will be joining the class action suit. I believe that there should be more quality control to protect the unsuspecting consumer from such fraudulent and expensive products.
Refrigerator information:
KBFS25EWMS Kitchen Aid Refrigerator M454
Serial #: K11947020; cost $1800.00; purchased 06-15-2011
25 cu. ft. french door stainless steel
___________________________________________________________________________________
Repair History: Done by certified Kitchen Aid dealer as suggested by Kitchen Aid Customer Service
December 05, 2015 replaced defrost terminator…I paid $200.00…work done by "Kyle" of Miele Authorized Dealer, [protected]
April 20, 2015 replaced drain…no charge to me…repaired done by Miele (again)….repairman said "Whirlpool improved this in later models as this was a faulty design." (Evaporator problem?...repairman didn't exactly know)
We have had water leakage on our kitchen floor despite proper use and following manufacturer's instruction. This has been a constant headache since we purchased the refrigerator walking through water on our kitchen floor about once every two weeks since the purchase. This water leakage has existed when the refrigerator was purchased and was under warranty. I tried to have this problem fixed several times but it was never fixed.

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KitchenAid kitchen aid mixer-

Hi
I am emailing in regards to my kitchen aid mixer beater. The beater has been used a maximum of 5 times with no issues. However after it's last usage and washing it, it became extremely tarnished and the protective silver coating came off. It is no longer usable as with the protective coating off it leaves a residue on my hands and I now cannot use it for baking. I would like to have this beater replaced as I believe this is a quality issue.
I have attached a picture.
Please let me know what other information you may need so that o can have this replaced in a timely manner.

Thanks very much

Maria Leslie

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1:17 pm EDT

KitchenAid refrigerator model #krfc704fssoo / serial #k73811717

I have had 5 service calls to our house regarding the ice maker not producing one cube of ice. Also, the ref. is not cooling past 50 degrees. This problem has been going on for the last three months.
The service tech has replaced every component related to these problems. Some components twice!
I am asking (Nicely) to have this refrigerator replaced. It is obvious that we have a lemon.
If this issue is not resolved immediately I will be contacting the Better Business Bureau and also posting on all Social Media outlets.

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6:09 pm EDT

KitchenAid knife set

I have an 11 piece Knife set in a wood block holder. The smallest knife, the paring knife, the blade recently became loose due to the plastic cracking near where the blade is attached. Soon the blade will break off and will be unusable.

The knife has not been abused, but it is the most frequently used. Can the knife be repaired? Is there a warranty on your knives?

Please respond a.s.a.p.

Marge Walker
[protected]@aol.com

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7:10 pm EDT

KitchenAid built-in electric oven kebs107sss04 serial #d12538425

I purchased this electric oven for my wife on 1/21/2012 from B&B Appliance in Cleveland, Ohio. Paid over $2200.00. The oven has worked until August 2018. Service was called and they diagnosed a relay board was bad. A new one was purchased and installed after waiting 2 weeks. The board did not correct the problem of not completing the preheat cycle. A main computer board was then ordered. Another 2 week wait. The new board was installed. Still no resolution to the preheat issue. A lower burner was ordered and another 2 week wait for this to be installed.

The KitchenAid brand was to stand for quality and longevity. I believe The company has forgotten their core values. Support is next to none. For the price paid for this oven you would think that it would last more than 6 years. My previous oven lasted 20 years and cost 1/3 of the cost of the KitchenAid.

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KitchenAid Customer Reviews Overview

KitchenAid is a well-known brand that offers a wide range of kitchen appliances and accessories. The company has been in business for over a century and has built a reputation for producing high-quality products that are both durable and efficient. KitchenAid products are popular among home cooks and professional chefs alike, and the brand has received numerous positive reviews from customers.

One of the most significant advantages of KitchenAid products is their durability. Many customers have reported that their KitchenAid appliances have lasted for years without any issues, even with regular use. Additionally, KitchenAid products are known for their efficiency, with many customers reporting that they are able to cook and bake more quickly and easily with KitchenAid appliances than with other brands.

Another advantage of KitchenAid products is their versatility. The brand offers a wide range of appliances and accessories, including stand mixers, blenders, food processors, and more. This allows customers to find the perfect appliance for their specific needs, whether they are looking to bake bread, make smoothies, or prepare large meals for their family.

KitchenAid products are also known for their stylish designs. Many customers appreciate the sleek and modern look of KitchenAid appliances, which can add a touch of elegance to any kitchen. Additionally, KitchenAid offers a variety of colors and finishes, allowing customers to choose a product that matches their personal style.

Overall, KitchenAid has received overwhelmingly positive reviews from customers. The brand's products are known for their durability, efficiency, versatility, and stylish designs, making them a popular choice among home cooks and professional chefs alike.

KitchenAid In-depth Review

Product Range: KitchenAid offers a wide range of kitchen appliances and products, including mixers, blenders, cooktops, refrigerators, and more. The variety and quality of products available are impressive, with unique features and innovations that set them apart from competitors.

Performance and Durability: Based on user experiences and expert reviews, KitchenAid products are known for their exceptional performance and durability. The appliances are reliable and long-lasting, thanks to factors such as powerful motors, sturdy build quality, and positive customer feedback.

Design and Aesthetics: KitchenAid products are visually appealing and compatible with various kitchen styles. The range of color options and finishes available allows customers to find the perfect match for their kitchen decor. The overall design coherence across different product lines is commendable.

Ease of Use: KitchenAid appliances are designed with user-friendliness in mind. Intuitive controls, clear instructions, and ergonomic design make them easy to operate. The inclusion of additional features and technologies, such as programmable settings and smart connectivity, further enhances the user experience.

Customer Service and Support: KitchenAid's customer service and support are highly regarded. The company is responsive, helpful, and readily available to assist customers. Warranty policies, return/exchange processes, and online resources like FAQs and user manuals are provided to ensure customer satisfaction.

Price and Value for Money: When compared to competitors, KitchenAid products offer excellent value for money. The pricing strategy is competitive, considering the features, quality, and performance provided. The durability, performance, and customer support offered contribute to the overall value for money.

Environmental Sustainability: KitchenAid demonstrates a commitment to environmental sustainability. The company employs eco-friendly manufacturing processes, incorporates energy-efficient features into their products, and participates in recycling initiatives. Certifications and partnerships with environmental organizations further showcase their dedication to sustainability.

User Reviews and Ratings: User reviews and ratings from various sources indicate a positive sentiment towards KitchenAid products. Common strengths mentioned include performance, durability, and design, while weaknesses are minimal. These reviews help potential customers make informed decisions.

Overall Recommendation: Based on the evaluation of different aspects of the business, KitchenAid receives a comprehensive and positive recommendation. The wide product range, exceptional performance and durability, appealing design, excellent customer service, and competitive value for money make KitchenAid a reliable choice for kitchen appliances.

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KitchenAid contacts

Phone numbers

8800 200 2720 1800 419 0790 More phone numbers

Website

www.kitchenaid.com

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