CB Airlines and Air Travel KissandFly / TTN Complaints #2-21

KissandFly / TTN review: Kiss & fly no resuelve cancelación ni reembolso desde el 26 de agosto

VFS2026 of UY

Sep 15, 2026 1:47 pm UTC

Verified customer

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El 22 de julio compré un pasaje JetSMART de ida y vuelta a través de Kiss & Fly. La aerolínea modificó posteriormente los horarios de ambos vuelos. Acepté el cambio de la ida, pero no acepté el nuevo horario del regreso, ya que el vuelo Mendoza–Buenos Aires pasó de las 08:50 a las 19:18 y esto hacía imposible continuar con mi itinerario.

Kiss & Fly me indicó que cancelara el regreso desde su página web. Lo intenté, pero el sistema solamente permitía cancelar el billete completo de ida y vuelta. Esto tampoco era posible porque yo ya había aceptado el cambio de horario de la ida.

Después de volver a contactar a Kiss & Fly, el 26 de agosto me confirmaron que ellos gestionarían la cancelación del regreso. Me indicaron que debían esperar la respuesta de JetSMART para procesar el reembolso y que normalmente recibirían respuesta en 24 horas.

Hoy, 15 de septiembre, sigo sin recibir el reembolso ni una confirmación definitiva. Además, la reserva continúa figurando activa en la página de JetSMART.

Esta demora me está ocasionando un perjuicio económico, ya que necesito comprar otro vuelo de Mendoza a Buenos Aires y, mientras la situación no se resuelve, las tarifas continúan aumentando.

Solicito que Kiss & Fly revise urgentemente mi caso, confirme el estado real de la cancelación y gestione inmediatamente el reembolso correspondiente.

Número de reserva: 7N00A2BH

Espero una respuesta concreta y una solución, no simplemente que se me informe que el caso “está siendo gestionado”.

KissandFly / TTN response

Sep 17, 2026 1:17 pm UTC

KissandFly / TTN customer support contacts

Phone numbers

+1 (202) 660-4060

+43 720 880 378

Address

Tuchlauben 7A, Vienna, 1010, AT

Website

kissandfly.com

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Estimada Virginia:

Le pedimos disculpas sinceramente por cualquier inconveniente causado y, sobre todo, por la mala impresión que esta situación ha dejado en nuestro servicio. Entendemos perfectamente su frustración, especialmente considerando la larga espera y el impacto que este retraso ha tenido en sus planes de viaje.

Hemos revisado la información de su reserva y hemos identificado una solicitud de reembolso para su vuelo de regreso, que fue reprogramado por la aerolínea.

En estos casos, debemos enviar una solicitud de autorización a la aerolínea y esperar su aprobación y la finalización del proceso de liquidación entre la aerolínea y nuestra agencia. Solo una vez que se hayan completado estos trámites podremos procesar su reembolso. Por este motivo, lamentablemente, el proceso podría demorar más de lo previsto.

Queremos asegurarle que su caso no ha sido olvidado. Estamos haciendo un seguimiento exhaustivo de su solicitud. Le informaremos tan pronto como recibamos alguna novedad sobre el estado de su reembolso.

Entendemos que ha esperado bastante tiempo y le pedimos un poco más de paciencia mientras completamos este proceso. Agradecemos sinceramente su paciencia y comprensión, y lamentamos que la resolución de esta situación haya afectado negativamente su experiencia con Kiss & Fly.

Su caso es importante para nosotros y haremos todo lo posible para agilizar el proceso y que reciba su reembolso cuanto antes.

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KissandFly / TTN Contacts

KissandFly / TTN phone numbers

+1 (202) 660-4060

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International

+43 720 880 378

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Austria

+7 495 777 2572

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Russia

+49 201 213 9829

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Germany

+39 201 229 3340

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Italy

+33 201 287 4577

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France

+34 201 220 3701

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Spain

+31 201 259 4325

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Netherlands

+48 201 232 4303

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Poland

+40 201 242 6698

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Romania

+358 201 219 8829

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Finland

+371 201 233 1869

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Latvia

+370 201 278 7256

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Lithuania

+971 201 249 3292

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100%
Confidence score

UAE

+52 201 293 0149

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100%
Confidence score

Mexico

+90 201 270 4061

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Turkey

More phone numbers

KissandFly / TTN emails

info@kissandfly.com

100%
Confidence score: 100%

Support

KissandFly / TTN address

Tuchlauben 7A, Vienna, 1010, Austria

KissandFly / TTN social media
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 21, 2026
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