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I made a mistake in my name, so I immediately contacted KissandFly customer service and asked them to fix the mistake. One letter was incorrect. They asked for some extra money and I paid. When I went online and opened my ticket I noticed that no corrections were made and there was still a mistake in my name. Contacted KissandFly again and they assured me that everything will be fine. I'm not sure about that, it seems like they really don't care and just scammed me to get more money!
Spider, we are sorry that you have formed such a negative opinion about our service, nevertheless, we assure you that our team always do everything to provide our customers with qualified service and try to solve the challenges as quickly as possible.
While we can understand your frustration, it must be point out that at our website there is information that any changes in the tickets can be provided in total accordance to the carrier's restrictions. Terms of service and information about the name change procedure is available to the customers review at our website 24/7.
Due to the circumstances we recommend you to contact our customer support service (via e-mail, phone or online-chat), or, if it is possible, to specify your booking number. We will check the information and do everything to clarify the situation.
Kind regards, Kiss&Fly.
Been trying over 3 days to cancel flight to Bali due to Volcano eruption. Until now the customer service are unhelpful and provide false information after speaking direct to the airline.
Do not recommend using this agent for flights again.
I wish there was something with a negative rating. They are thieves. They display a low price compared to other sites to grab attention and eventually keep increasing price at every step. They eventually charged 10% over the initially displayed price. Avoid these thieves.
MyTickets.ae is A SCAM
THE WORST WAY EVER To book tickets online
They charged me 580 AED extra 3 days ago and same thing happened to MANY others be careful!
Check their reviews on
https://www.trustpilot.com/review/mytickets.ae
Flight reservation
SFO - EWR (reser # OIJ1N7K2)
It has been two days since money was paid. I have been told after 2 days that the ticket is cancelled and I don't see the money refunded as well.
This seems like a scam website and I would have to dispute the charge and file a case for fraud
Thx
AVOID! Only mode of communication is email, phone literally goes on hold and then disconnects. Email response time is WOEFUL, literally took them 12 HOURS to respond to time sensitive changes. Save the extra few dollars and DO NOT BOOK with them!
i booked reservation and later cancel and refund issued by airline and to book new reservation they not applying my travel credit and not refunding either
they not responding email calls
i lost 2000$