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KissandFly / TTN Customer Service Phone, Email, Contacts

KissandFly / TTN
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kissandfly.com

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3.0 3 Reviews 71 Complaints
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KissandFly / TTN Complaints 71

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W
9:07 pm EDT

KissandFly / TTN Unable to provide adequate information regarding flights/tickets

Kissandfly has not once provided information regarding the status of my flights, although per their website they state that they will keep the consumer update via email. No updates came through and I had to find out my flights were canceled on my own. Additionally, customer support is inadequate, I have requested a refund for my canceled flights and although it has been months since cancellation, no service rep is able to provide me with any information regarding the status of my refund.

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3:00 pm EDT

KissandFly / TTN Unethical behavior and blanket response to emails

My friend and I planned an exciting cruise and trip to spain, italy and france. First trip to europe. :) covid-19 happened. : (I sent multiple emails requesting a refund to kissandfly and they always sent the same exact email response, no matter what.
Then, if you persisted, they blamed everything on covid and the airlines they sold the tickets to.
American airlines refunded our trips home quickly, efficiently, and professionally.
Kissandfly has no idea how to conduct business so that consumers want to reuse their service. Instead, they go out of their way to see how much they can get out of a consumer before the consumer gets tired of constantly receiving the same blanket email.
I will never ever ever use kissandfly again & if there is a class action suit, count me in.

-still waiting on my $1, 768 refund-

How about it kissandfly?

P.S. "the time is always right to do the right thing."
~m.L. K. Jr.

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12:54 am EST
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KissandFly / TTN my tickets. ae

Horrible service, cheating, just will take your money
Horrible service, I requested to change date & route of my flight at 11.30am while the flight at 8.00pm but they respond over the e-mail only after 3hrs of my flight that I should pay penalty & when I asked for refund they deducted more than 80% of price & the funniest part that they can't deduct & return the rest of the amount, (I should pay penalty to get my refund) (meanwhile its their fault). Horrible service, non-trusted, I wasted my money & my time.

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7:04 am EST
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KissandFly / TTN refund process

I book a ticket with this agency and unable to use it, so I need to refund. They are asking me to pay them again after paying the initial cancellation fee due to there technical issues. I wish I have pay attention about the complaint before heading to this site.

They are now telling me to cancel my flight on my own to the airline after paying them the cancellation charges.

I will never ever again book to this website.

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2:30 am EST
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KissandFly / TTN awful company

No doubts they are fraudsters.
1. Their phone ending with 4060 is not free, I found out they charged me almost 50 dollars per 7 minutes of conversation. It's a lot!
2. Those seven minutes were an exception, not a rule. Because before someone picks up the phone you will have to spend 30-50 minutes on hold. Just imagine if you call from abroad. Say goodbye to your money then.
3. Customer service is full of unprofessional staff that usually can't help you. It's sad, especially, if you urgently need something.
4. Don't bother to email. They will NEVER answer. This company is a fraud. The hotline number charges extreme amounts. The customer service is non-existent. No response when emailing.
This company is the most terrible one

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1:02 am EST
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KissandFly / TTN flight ticket cancelled without notification

Date: 10/25/2017
Flight ticket Reservation #: T236JC
I booked flight ticket from SFO to Atlanta (round trip) on 10/23/2017.
I had a question to this agency regarding ticket refund if it's cancelled. The customer service representative asked me to submit a refund request so that they can check with the airlines and tell me the refund amount. I asked if they will cancel the ticket. The representative confirmed that the ticket will not be cancelled. I was told, once they get the refund amount details from the airlines, they will send me an email with the refund details and a confirmation link. Only if I confirm the cancellation, the ticket will be cancelled, if not the ticket will be valid.
I asked the representative several times that I don't want to cancel it now I only want to know the refund amount, just so that I can cancel it if needed due to personal reasons.
After much persuasions from the representative, I submitted the refund request form on 10/24/2017. I waited for the email for a week. Kissandfly.com online site showed that the ticket is under review for refund. Since I didn't get an email, I contacted the agency to check on the refund status. The agency said my reservation is cancelled and the full amount is refunded. Still the online status was "under review for refund".
They made me wait in the call for an hour and said that they cannot do anything as the ticket is already cancelled and the amount is refunded.
Because of this, I had to cancel my hotel, car rental, show tickets and book another everything again for a much higher price. almost 3 time more. Now I ended up spending $750 more than before.
This is a bad customer service, to cancel a ticket without notifying the customer.
I have attached the ticket pdf.

Please let me know for more details.

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Update by Ranjith SC
Nov 07, 2017 1:18 am EST

pdf uploading doesn't seem to work. How can I share my reservation pdf.

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7:13 am EDT

KissandFly / TTN dodgy website

I tried to book through this website and they kept rejecting my credit card payment for the ticket, however they have deducted the SMS notification and the cc test payments.
There is no issue with the credit card since I've managed to book with another website, but I believe they use this method to get more money from everyone... more trials, more money into their account!
I do not recommend to book through them!

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Natalienato
AE
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Jun 12, 2018 6:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mytickets.ae is the worst ever.
They're like robots, they don't help at all and when i refunded my tickets i'm sure they ripped me off.
I do not recommend them at all! They're so bad

ComplaintsBoard
M
6:20 pm EDT

KissandFly / TTN not like to refund a ticket

I book in april for me and my family ticket from dubai to oman to frankfurt.
Since 5 days I tray to refund my ticket because we are from qatar and we not aloud to travel to dubai because of the political problems. I call with them chat with them no result there not answer the phone and if there unser there are very rood and mean.in the chat it take them 45 min to chat with me than there are telling me I have to log on go to refound and ask for refund. I will have a mail in approximate 72 ours. The mail came and I have to pay for refund 370 euro plus 600aed I wars sad all user airline change for free no extras [censor] I wars really sag I say okay what to do I will pay for it but now the funny thing came there block my visa cart 2 times I have to call my bank to unlooke. After I tray again I see there not accept american express and master cart there block also. So now wars my question how I can pay I ask I won't to pay in the phone no not aloud. Than I say to them and also in the mail because there have my money so take the fee and send me my money back to my account. But also this there not agree.
I am so sad and angry about them I will never book again with them and also I let everybody no how bad there are and never book with them.
I get my money bag I call with oman air again and there give it bag with out 600aed to pay.
Please see what this people doing.
Thanks regard
Mohd

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IloveDubai
AE
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Aug 09, 2017 9:26 am EDT

My Tickets AE.
They are SCAMMER! We booked to them in Qatar Airways and when we knew the news that the flight was cancel in Dubai to Qatar we cancel our flight immediately and request for refund immediately. They have a terrible service and they are rounding our head. More than 60 days now still our money were not receiving. We checking their location in UAE but they are not putting in net. So that we can visit direct their office.. Please don't book to this agency we loose our money to them more than 6, 000 dirham for just two tickets. They are doing illegal.!

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Tiantian Chu
US
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Apr 05, 2018 2:01 am EDT
Replying to comment of IloveDubai

I have experienced the same with you with more money lost. A terrible company.I want to ask if you find out their location in UAE or not?

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M
7:41 am EDT

KissandFly / TTN Travel ticket

i booked a ticket from dubai to bali Through mytickets. ae and found out that i can`t choose aseat! when i called emirates they said the mct (minimum connection time) is not matching their minimum and i need to contact mytickets. ae to do it. they don't answer chat, email and even the phone number on their website is fake i need to book a seat for my flight. there was nothing in the terms and conditions that showed anything about the MCT.

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moore.ejl
Pine Grove, California, US
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Jul 22, 2021 1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am in the exact same fight as everyone here. I was told by one of their agents that our refund request had been approved, but would take a while to receive. Checked in 6 weeks (7/21/2021) later to see what was going on, and was told that the KissandFly customer service fees exceeded the amount of the refund, so I would get no money back. This was for $1470.00 worth of tickets. Such a shady company! I am going to be a major thorn in the side for these folks.

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Shaun s Menezes
US
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Jun 23, 2021 4:40 am EDT

Hey Everyone

I know how frustrated you all are
I had booked my ticket with this piece of [censored] Website a year back ( in Feb 2020), and i had to obviously cancel because of the Pandemic
I had fought for my refund from the month of March 2020 till a day back ( 22nd June 2021)
I called them even ****ing 2 days and fought for the money
It was a long journey and a tough fight, but i promised myself i would not give up till i got my money back
Finally on the 20th of June, i Made up my mind, i called them up and fired the **** out of them, the call went on for an hour or so, till the agent started crying on the phone and i got my money immediately after that

THE WORST WEBSITE EVER !
DO NOT EVER BOOK YOUR TICKETS FROM HERE !

BUT ALSO REMEBER KEEP FIGHTING TILL YOU GET YOUR MONEY BACK ! ITS YOUR MONEY NOT THEIRS

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MAAnsari
Dubai, Dubayy, AE
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Jul 01, 2021 6:56 pm EDT
Replying to comment of Shaun s Menezes

can u give contact number please i have also same issues

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Amit sawant1980
Dubai, AE
Send a message
Mar 23, 2021 9:17 am EDT

We're can we complain to close this site this is a fraud site they don't refund your money

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Meliza Colaco
US
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Mar 08, 2021 1:42 am EST

This is the fraud website, when it comes to refund they dont give it to you. PLEASE AVOID BOOKING WITH THEM IN FUTURE. They are BIG CHEATERS.

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Hossam Abdelfattah
US
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Mar 01, 2021 8:36 am EST

I purchased a tickets from there website traveling from Dubai to Kuwait this was on Oct 2020 the flight had a transit in Jordan, however when i reach the counter of Jordanian airline the rejected my travel because Jordan not allow transit, and they informed my that the travel agent (mytickets) should tell you the regulation not only just sell you a tickets, from Dubai Airport I tried to call Mytichets office after long time from my try's lady from customer service answered me and she was so rude and she was unable to help me, i knew at that moment i will not get this flight, so I asked her i need a refund she asked me to login in website and file request, then she hang-up the phone, I file a refund request after few weeks they replay to my email that they will refund 770 AED from total 2790 AED, the funny thing they asked me if i approve for that amount or no, so i had no option only to approve (heir form the Deville ...) since Oct 2020 till today 1st March even the Heir i mean the 770 refund I didn't get
bottom line they take only money no service no follow-up no refund
all emails, transaction reference, refund requested available upon requested

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Nina Mirani
US
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Dec 07, 2020 12:03 pm EST

DO NOT BOOK A TICKET WITH THEM. They have the worst customer service. They never answer the phone.

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Darren Sunley
US
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Feb 27, 2019 4:57 am EST

I booked with Mytickets.ae and they advertised the cost at AED 7890 for 4 seats to Bali from Dubai. we then also reserved seats which cost an additional cost of 610. The total should have been Aed 8500, however when the payment went through they charged me AED8974. I contacted them on many occasions, each time with a different excuse (Currency exchange, transaction changes) and still today they deny any wrong doing. DO NOT USE these people they are con artists and what nothing more than to take your money un-honestly. STAY AWAY whatever you do.

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Nora Ahmed
US
Send a message
Feb 20, 2019 12:50 am EST

horrible service, cheating, just will take your money
horrible service, i requested to change date & route of my flight at 11.30AM while the flight at 8.00pm but they respond over the e-mail only after 3hrs of my flight that i should pay penalty & when i asked for refund they deducted more than 80% of price & the funniest part that they can't deduct & return the rest of the amount, (( i should pay penalty to get my refund))(((meanwhile its their fault))). horrible service, non-trusted, i wasted my money & my time.

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Asaad1976
AE
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Aug 08, 2018 9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

don't ever trust them, they advertise something and they charge you something else, In my bank direct statement they send me, it show that they charge me 35AED additional to the ticket purchase price which they charge me in actual (2858.73 AED instead of 2798 AED) they are cheater and they advertise things and charge other things

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daram
US
Send a message
Sep 25, 2019 3:26 pm EDT
Replying to comment of Asaad1976

Exactly same in my case, they initially showed less price on the site, while paying they charged me more 110 AED and extra 21.30 AED -simply without any information or notice and sad part is while booking it did not ask for OTP even, i was about to cancel the transaction but it did not happen, very disappointed with the site, its more tricky site, they are more of cheating than in to business.I donot recommend this site.I have not seen these reviews, if i would have seen i would not have booked.Its a bad experince to me

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Amrr11
Dubai, AE
Send a message
Dec 31, 2021 11:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Asaad1976

Yes this happened to me, actually they charged me first 17 dhs come on statement my ticket then the ticket itself it was shown 1276 but comes to be 1300.
They are cheaters and fraud

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Dinusha99
Abu dhabi, AE
Send a message
Jul 22, 2018 2:25 am EDT

The worst online booking I ever had in UAE.
Even they cannot provide such a truth reason.

"when I booked through this site, They allowed me to bring 30KG, but actually air line allowed 40KG same time.
So I missed 10 KG now.
apart from that who book ticket through the directly they received benefit. "

Even they are web site number also fake.

I never recommend any body to book through them.

Holly [censored] !

ComplaintsBoard
C
1:40 pm EDT

KissandFly / TTN phishing scam - fake airline agency

They collected all my information then said my card was not able to be used. I called the bank, everything was fine. I looked at Trip Advisor and others complained of this scam. They have my passport, several security codes and date of birth, etc. this is deeply problematic. They also had a fake HSBC security thing on there - HSBC has no such security requirement, so they are phishing for my online banking codes!

The telephone number they list also DOES NOT WORK

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1:49 am EDT

KissandFly / TTN bad experience

I made a mistake in my name, so I immediately contacted KissandFly customer service and asked them to fix the mistake. One letter was incorrect. They asked for some extra money and I paid. When I went online and opened my ticket I noticed that no corrections were made and there was still a mistake in my name. Contacted KissandFly again and they assured me that everything will be fine. I'm not sure about that, it seems like they really don't care and just scammed me to get more money!

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Raghava nlnlll
Avon, US
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Dec 25, 2023 4:30 am EST
Verified customer This complaint was posted by a verified customer. Learn more

i booked reservation and later cancel and refund issued by airline and to book new reservation they not applying my travel credit and not refunding either

they not responding email calls

i lost 2000$

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Agna Pang
US
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Sep 30, 2023 5:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

AVOID! Only mode of communication is email, phone literally goes on hold and then disconnects. Email response time is WOEFUL, literally took them 12 HOURS to respond to time sensitive changes. Save the extra few dollars and DO NOT BOOK with them!

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Not_nice
S, US
Send a message
Nov 16, 2022 3:41 am EST

Flight reservation

SFO - EWR (reser # OIJ1N7K2)

It has been two days since money was paid. I have been told after 2 days that the ticket is cancelled and I don't see the money refunded as well.

This seems like a scam website and I would have to dispute the charge and file a case for fraud

Thx

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WassimS
AE
Send a message
Dec 03, 2019 5:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MyTickets.ae is A SCAM

THE WORST WAY EVER To book tickets online

They charged me 580 AED extra 3 days ago and same thing happened to MANY others be careful!

Check their reviews on
https://www.trustpilot.com/review/mytickets.ae

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Habit
AE
Send a message
Jan 05, 2019 9:43 am EST

I wish there was something with a negative rating. They are thieves. They display a low price compared to other sites to grab attention and eventually keep increasing price at every step. They eventually charged 10% over the initially displayed price. Avoid these thieves.

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Stuart Frith
US
Send a message
Sep 01, 2018 9:44 am EDT

Been trying over 3 days to cancel flight to Bali due to Volcano eruption. Until now the customer service are unhelpful and provide false information after speaking direct to the airline.

Do not recommend using this agent for flights again.

Kiss&Fly_Feedback
Kiss&Fly_Feedback
US
Send a message
May 19, 2016 6:15 am EDT

Spider, we are sorry that you have formed such a negative opinion about our service, nevertheless, we assure you that our team always do everything to provide our customers with qualified service and try to solve the challenges as quickly as possible.
While we can understand your frustration, it must be point out that at our website there is information that any changes in the tickets can be provided in total accordance to the carrier's restrictions. Terms of service and information about the name change procedure is available to the customers review at our website 24/7.
Due to the circumstances we recommend you to contact our customer support service (via e-mail, phone or online-chat), or, if it is possible, to specify your booking number. We will check the information and do everything to clarify the situation.
Kind regards, Kiss&Fly.

Overview of KissandFly / TTN complaint handling

KissandFly / TTN reviews first appeared on Complaints Board on May 19, 2016. The latest review My tickets.ae was posted on May 30, 2025. The latest complaint They didn't send me a ticket, they just took my money. was resolved on Dec 01, 2024. KissandFly / TTN has an average consumer rating of 3 stars from 74 reviews. KissandFly / TTN has resolved 35 complaints.
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    Tuchlauben 7A, Vienna, 1010, Austria
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    Jun 30, 2025
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