KissandFly / TTN
Reviews and Complaints

Kissandfly has not once provided information regarding the status of my flights, although per their website they state that they will keep the consumer update via email. No updates came through and I had to find out my flights were canceled on my own. Additionally, customer support is inadequate, I have requested a refund for my canceled flights and although it has been months since cancellation, no service rep is able to provide me with any information regarding the status of my refund.

My friend and I planned an exciting cruise and trip to spain, italy and france. First trip to europe. :) covid-19 happened. : (I sent multiple emails requesting a refund to kissandfly and they always sent the same exact email response, no matter what.
Then, if you persisted, they blamed everything on covid and the airlines they sold the tickets to.
American airlines refunded our trips home quickly, efficiently, and professionally.
Kissandfly has no idea how to conduct business so that consumers want to reuse their service. Instead, they go out of their way to see how much they can get out of a consumer before the consumer gets tired of constantly receiving the same blanket email.
I will never ever ever use kissandfly again & if there is a class action suit, count me in.

-still waiting on my $1, 768 refund-

How about it kissandfly?

P.S. "the time is always right to do the right thing."
~m.L. K. Jr.

Horrible service, cheating, just will take your money
Horrible service, I requested to change date & route of my flight at 11.30am while the flight at 8.00pm but they respond over the e-mail only after 3hrs of my flight that I should pay penalty & when I asked for refund they deducted more than 80% of price & the funniest part that they can't deduct & return the rest of the amount, (I should pay penalty to get my refund) (meanwhile its their fault). Horrible service, non-trusted, I wasted my money & my time.

I book a ticket with this agency and unable to use it, so I need to refund. They are asking me to pay them again after paying the initial cancellation fee due to there technical issues. I wish I have pay attention about the complaint before heading to this site.

They are now telling me to cancel my flight on my own to the airline after paying them the cancellation charges.

I will never ever again book to this website.

No doubts they are fraudsters.
1. Their phone ending with 4060 is not free, I found out they charged me almost 50 dollars per 7 minutes of conversation. It's a lot!
2. Those seven minutes were an exception, not a rule. Because before someone picks up the phone you will have to spend 30-50 minutes on hold. Just imagine if you call from abroad. Say goodbye to your money then.
3. Customer service is full of unprofessional staff that usually can't help you. It's sad, especially, if you urgently need something.
4. Don't bother to email. They will NEVER answer. This company is a fraud. The hotline number charges extreme amounts. The customer service is non-existent. No response when emailing.
This company is the most terrible one

Date: 10/25/2017
Flight ticket Reservation #: T236JC
I booked flight ticket from SFO to Atlanta (round trip) on 10/23/2017.
I had a question to this agency regarding ticket refund if it's cancelled. The customer service representative asked me to submit a refund request so that they can check with the airlines and tell me the refund amount. I asked if they will cancel the ticket. The representative confirmed that the ticket will not be cancelled. I was told, once they get the refund amount details from the airlines, they will send me an email with the refund details and a confirmation link. Only if I confirm the cancellation, the ticket will be cancelled, if not the ticket will be valid.
I asked the representative several times that I don't want to cancel it now I only want to know the refund amount, just so that I can cancel it if needed due to personal reasons.
After much persuasions from the representative, I submitted the refund request form on 10/24/2017. I waited for the email for a week. Kissandfly.com online site showed that the ticket is under review for refund. Since I didn't get an email, I contacted the agency to check on the refund status. The agency said my reservation is cancelled and the full amount is refunded. Still the online status was "under review for refund".
They made me wait in the call for an hour and said that they cannot do anything as the ticket is already cancelled and the amount is refunded.
Because of this, I had to cancel my hotel, car rental, show tickets and book another everything again for a much higher price. almost 3 time more. Now I ended up spending $750 more than before.
This is a bad customer service, to cancel a ticket without notifying the customer.
I have attached the ticket pdf.

Please let me know for more details.

I tried to book through this website and they kept rejecting my credit card payment for the ticket, however they have deducted the SMS notification and the cc test payments.
There is no issue with the credit card since I've managed to book with another website, but I believe they use this method to get more money from everyone... more trials, more money into their account!
I do not recommend to book through them!

I book in april for me and my family ticket from dubai to oman to frankfurt.
Since 5 days I tray to refund my ticket because we are from qatar and we not aloud to travel to dubai because of the political problems. I call with them chat with them no result there not answer the phone and if there unser there are very rood and mean.in the chat it take them 45 min to chat with me than there are telling me I have to log on go to refound and ask for refund. I will have a mail in approximate 72 ours. The mail came and I have to pay for refund 370 euro plus 600aed I wars sad all user airline change for free no extras [censor] I wars really sag I say okay what to do I will pay for it but now the funny thing came there block my visa cart 2 times I have to call my bank to unlooke. After I tray again I see there not accept american express and master cart there block also. So now wars my question how I can pay I ask I won't to pay in the phone no not aloud. Than I say to them and also in the mail because there have my money so take the fee and send me my money back to my account. But also this there not agree.
I am so sad and angry about them I will never book again with them and also I let everybody no how bad there are and never book with them.
I get my money bag I call with oman air again and there give it bag with out 600aed to pay.
Please see what this people doing.
Thanks regard
Mohd

i booked a ticket from dubai to bali Through mytickets. ae and found out that i can`t choose aseat! when i called emirates they said the mct (minimum connection time) is not matching their minimum and i need to contact mytickets. ae to do it. they don't answer chat, email and even the phone number on their website is fake i need to book a seat for my flight. there was nothing in the terms and conditions that showed anything about the MCT.

They collected all my information then said my card was not able to be used. I called the bank, everything was fine. I looked at Trip Advisor and others complained of this scam. They have my passport, several security codes and date of birth, etc. this is deeply problematic. They also had a fake HSBC security thing on there - HSBC has no such security requirement, so they are phishing for my online banking codes!

The telephone number they list also DOES NOT WORK

I made a mistake in my name, so I immediately contacted KissandFly customer service and asked them to fix the mistake. One letter was incorrect. They asked for some extra money and I paid. When I went online and opened my ticket I noticed that no corrections were made and there was still a mistake in my name. Contacted KissandFly again and they assured me that everything will be fine. I'm not sure about that, it seems like they really don't care and just scammed me to get more money!