KissandFly / TTN review: Airline refunded Kissandfly on 23 July 2026 – refund still not passed on after 2+ months
Replied
On 15 May 2026 I booked a FlyOne flight London → Bucharest (24 July 2026, 20:00) through Kissandfly and paid €156. Kissandfly booking: 3MD595YJ. Airline booking: F2Y4VY.
The flight was cancelled one day before departure. I had to buy a replacement ticket at my own expense, so I effectively paid twice for the same trip.
The airline's official reservation record (attached) shows the €156 was refunded to Kissandfly on 23 July 2026. Since my refund request, customer care has repeatedly replied that they are "waiting for carrier authorization" and that the process may take "up to 90 days". My account still shows "In the refund process".
More than two months after receiving the airline's refund, Kissandfly has not refunded me or provided any transaction reference.
Thank you for sharing your experience with us.
We have carefully reviewed your booking and would like to clarify that the refund for your ticket has already been processed.
We would also like to emphasize that all the necessary information regarding your refund and its status was provided to you by email. Our team has kept you informed throughout the process and provided the relevant details concerning the handling of your request.
We sincerely regret any frustration caused by the time required to complete the refund process and appreciate your patience while the necessary procedures were being completed.
As the refund has now been processed, we kindly ask you to check the payment method originally used for the purchase and your email correspondence for the refund details.
We hope that the final resolution of your case meets your expectations. If you consider the matter resolved, we would greatly appreciate it if you could update your review to reflect the final outcome.
Thank you for your understanding.
The complaint has been investigated and resolved to the customer's satisfaction.
0 comments