The complaint has been investigated and
resolved to the customer's satisfactionResolved Kirby Vacuum — Kirby ruined my floor
resolved to the customer's satisfaction
I purchased a Kirby vacuum cleaner and I hate it. It is so hard to use and it does not do what it is supposed to do. This vacuum that is supposed to have the best suction won't even pick up strings off the floor. I studied the instructions and followed directions to lower the beater brush because this was the answer to the problem according to their instruction manual. I started vacuuming my kitchen floor and bent down to pick something up that the vacuum would not, and it put a hole in the floor the entire length of the beater brush. Do not buy this vacuum it is a ripoff.