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CB Vacuum Cleaners Kirby Complaints #42-61
Kirby

Kirby review: Lack of product support ( 1 comment)

S
Author of the review
12:54 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

Over 10 years ago I bought a Kirby vacuum. I have never gotten any return calls from the Topeka, Kansas office that I was told to contact if I had problems. I was told I could call there to have bags sent to me but there is never any answer. The last two weeks, I have had issues with the vacuum running correctly. I found a website - www.kirby.com - but the site never loads. I tried calling the local number in Kansas City, MO on Wornall Rd and it's now a financial loan office. I am done with Kirby. I will never recommend that anyone purchase this brand. I am on my way to Walmat now to get anything else! Even a carpet sweeper would be better than this Kirby. I regret the day I bought it. I only kept it this long because I paid so much money for it.

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elisastarr79
elisastarr79
US
1 complaint
2 comments
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Jul 30, 2012 12:35 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

A good friend of mine works for Kirby and was telling me all about them and how amazing they r. So I bought a new Kriby Sentria about 3 years ago. Its been amazing and has helped with my alergies A LOT! When I bought it I bought it with the undertsanding that Kirby has a LIFETIME WARRENTY on their vacuums. People leave them in their wills even. Doesn't matter how old ur vacuum is, if its broken and unrepairable, Kirby will replace it with a new one... http://customerservicenumbers.com/co-kirby go to that link. It has all their customer service numbers. I don't know the number for customer service here in Washington but I'm sure u can find it online, their main office here is located in TACOMA, Wa there is also one in BREMERTON as well. I'm sure they can help point u in the right direction... they r super friendly and I know they can help u out. Good luck :)

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  1. Kirby Contacts

  2. Kirby phone numbers
    1800 781 556
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    36%
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    Australia
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    European Countries
    8800 500 5146
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    +1 (800) 437-7170
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    +47 80 014 747
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    Norway
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    Russia & CIS
    +27 800 203 222
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    South Korea
    +46 200 895 477
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    Sweden
    +44 800 328 1247
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    100%
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    United Kingdom
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    1920 West 114th Street, Cleveland, Ohio, 44102, United States
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    May 23, 2026
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Kirby Category
Kirby is ranked 6 among 17 companies in the Vacuum Cleaners category
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