CB Airlines and Air Travel Kenya Airways

Kenya Airways review: Payment never received

HarandN of FR

Mar 16, 2024 1:56 pm EDT

Verified customer

Featured review

- Flight date 05 Oct 2023 London-Nairobi. We are a couple and booked mid 2023 for tickets departing London KQ103 at 11:10 a.m.

Actually KQ deliberately put us on flight KQ101 departing 18:25

No prior notification as it is the rule ! On same day 5 Oct morning as we were on the way to the airport where we arrived after 7.30 a.m., we just noticed an email for the online check-in with the change of the departure time.

= +10 hours waiting at London Heathrow

= No consultation for our approval or not !

= Missing correspondence to our final destination.

And yet flight KQ103 at 11:10 a.m. did operate and left London at that time !

- We have raised claim/Incident created 13 Oct 2023, after resisting emails from us with objective and justified case, after a first odd reply and full of non sense from KQ,

- 25 Oct 2023 : KQ offered us money compensation through a bank account while requiring a list of documents from us

- Oct and Nov 23 : we sent all documents as required

- 15 Nov 2023 : KQ confirmed good receipt of our documents all correct, and assured payment to take over 2 months, that means by 15 Jan 2024

- Since 15 Nov 2024- we were yet to see the amount back in our account-, we sent 5 reminders : 13 Feb 2024, 30 Jan 2024, 25 Jan 2024, 20 Jan 2024, 31 Dec 2023.

= No answer from KQ

We also noticed on KQ customer space, our case shown as « Incident closed »

= Abuse

- 03 Mar 2024 at last new email from KQ pretending excuse and announced « payment is actively under process »

For a simple bank transfer ? 5 months ?

On 16 Mar 2024 : still no money on to our account from KQ

We required the payment, not words.

Kenya Airways "the pride of Africa"? No! "the shame of Africa and of the world"

Confidential Information Hidden: This section contains confidential information visible to verified Kenya Airways representatives only. If you are affiliated with Kenya Airways, please claim your business to access these details.

Kenya Airways - Payment never received - Photo 1

View 0 more photos

0 comments

Add a comment

Kenya Airways - terrible service - incompetent 4

Kenya Airways - baggage pilferage 1

Resolved

Kenya Airways - lost/stolen items in my bag

Kenya Airways - Refund

Kenya Airways - customer care and handling difficult situations at hand.

Kenya Airways - burgled bag and my valuables were taken away: bag code 0706 kq 023211 los-ken-dxb flight kq533-kq304 dated 17 aug

Kenya Airways - I am complaining about my lost luggage

Kenya Airways - Need $70 refund for the overcharge made by KQ

Kenya Airways - I was denied access to the plane and need remboursement of the ticket

Kenya Airways - pushchair damage

Resolved

View all Kenya Airways reviews and complaints

Kenya Airways Contacts

Kenya Airways phone numbers

3654

Click up if you have successfully reached Kenya Airways by calling 3654 phone number 0 0 users reported that they have successfully reached Kenya Airways by calling 3654 phone number Click down if you have unsuccessfully reached Kenya Airways by calling 3654 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling 3654 phone number

France

+254 203 274 747

Click up if you have successfully reached Kenya Airways by calling +254 203 274 747 phone number 4 4 users reported that they have successfully reached Kenya Airways by calling +254 203 274 747 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +254 203 274 747 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +254 203 274 747 phone number

100%
Confidence score

Kenya

+1 (866) 536-9224

Click up if you have successfully reached Kenya Airways by calling +1 (866) 536-9224 phone number 0 0 users reported that they have successfully reached Kenya Airways by calling +1 (866) 536-9224 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +1 (866) 536-9224 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +1 (866) 536-9224 phone number

USA and Canada

+44 208 283 1800

Click up if you have successfully reached Kenya Airways by calling +44 208 283 1800 phone number 4 4 users reported that they have successfully reached Kenya Airways by calling +44 208 283 1800 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +44 208 283 1800 phone number 1 1 users reported that they have UNsuccessfully reached Kenya Airways by calling +44 208 283 1800 phone number

60%
Confidence score

United Kingdom

+61 130 078 7310

Click up if you have successfully reached Kenya Airways by calling +61 130 078 7310 phone number 2 2 users reported that they have successfully reached Kenya Airways by calling +61 130 078 7310 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +61 130 078 7310 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +61 130 078 7310 phone number

100%
Confidence score

Australia

+64 800 737 747

Click up if you have successfully reached Kenya Airways by calling +64 800 737 747 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +64 800 737 747 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +64 800 737 747 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +64 800 737 747 phone number

100%
Confidence score

New Zealand

+32 26 200 800

Click up if you have successfully reached Kenya Airways by calling +32 26 200 800 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +32 26 200 800 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +32 26 200 800 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +32 26 200 800 phone number

100%
Confidence score

Belgium

+45 35 158 200

Click up if you have successfully reached Kenya Airways by calling +45 35 158 200 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +45 35 158 200 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +45 35 158 200 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +45 35 158 200 phone number

100%
Confidence score

Denmark

+49 698 679 9086

Click up if you have successfully reached Kenya Airways by calling +49 698 679 9086 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +49 698 679 9086 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +49 698 679 9086 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +49 698 679 9086 phone number

100%
Confidence score

Germany

+39 267 077 382

Click up if you have successfully reached Kenya Airways by calling +39 267 077 382 phone number 2 2 users reported that they have successfully reached Kenya Airways by calling +39 267 077 382 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +39 267 077 382 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +39 267 077 382 phone number

100%
Confidence score

Italy

+31 204 747 760

Click up if you have successfully reached Kenya Airways by calling +31 204 747 760 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +31 204 747 760 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +31 204 747 760 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +31 204 747 760 phone number

100%
Confidence score

Netherlands

+47 23 500 431

Click up if you have successfully reached Kenya Airways by calling +47 23 500 431 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +47 23 500 431 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +47 23 500 431 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +47 23 500 431 phone number

100%
Confidence score

Norway

+351 218 476 354

Click up if you have successfully reached Kenya Airways by calling +351 218 476 354 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +351 218 476 354 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +351 218 476 354 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +351 218 476 354 phone number

100%
Confidence score

Portugal

+34 912 158 130

Click up if you have successfully reached Kenya Airways by calling +34 912 158 130 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +34 912 158 130 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +34 912 158 130 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +34 912 158 130 phone number

100%
Confidence score

Spain

+46 851 992 181

Click up if you have successfully reached Kenya Airways by calling +46 851 992 181 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +46 851 992 181 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +46 851 992 181 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +46 851 992 181 phone number

100%
Confidence score

Sweden

+41 225 675 851

Click up if you have successfully reached Kenya Airways by calling +41 225 675 851 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +41 225 675 851 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +41 225 675 851 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +41 225 675 851 phone number

100%
Confidence score

Switzerland

+973 17 227 815

Click up if you have successfully reached Kenya Airways by calling +973 17 227 815 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +973 17 227 815 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +973 17 227 815 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +973 17 227 815 phone number

100%
Confidence score

Bahrain

+86 203 866 3221

Click up if you have successfully reached Kenya Airways by calling +86 203 866 3221 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +86 203 866 3221 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +86 203 866 3221 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +86 203 866 3221 phone number

100%
Confidence score

China

+91 226 798 6798

Click up if you have successfully reached Kenya Airways by calling +91 226 798 6798 phone number 2 2 users reported that they have successfully reached Kenya Airways by calling +91 226 798 6798 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +91 226 798 6798 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +91 226 798 6798 phone number

100%
Confidence score

India

+62 218 370 2573

Click up if you have successfully reached Kenya Airways by calling +62 218 370 2573 phone number 2 2 users reported that they have successfully reached Kenya Airways by calling +62 218 370 2573 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +62 218 370 2573 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +62 218 370 2573 phone number

100%
Confidence score

Indonesia

+81 334 983 070

Click up if you have successfully reached Kenya Airways by calling +81 334 983 070 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +81 334 983 070 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +81 334 983 070 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +81 334 983 070 phone number

100%
Confidence score

Japan

+60 326 917 100

Click up if you have successfully reached Kenya Airways by calling +60 326 917 100 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +60 326 917 100 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +60 326 917 100 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +60 326 917 100 phone number

100%
Confidence score

Malaysia

+63 27 592 191

Click up if you have successfully reached Kenya Airways by calling +63 27 592 191 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +63 27 592 191 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +63 27 592 191 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +63 27 592 191 phone number

100%
Confidence score

Philippines

+966 38 348 880

Click up if you have successfully reached Kenya Airways by calling +966 38 348 880 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +966 38 348 880 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +966 38 348 880 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +966 38 348 880 phone number

100%
Confidence score

Saudi Arabia

+65 62 912 109

Click up if you have successfully reached Kenya Airways by calling +65 62 912 109 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +65 62 912 109 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +65 62 912 109 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +65 62 912 109 phone number

100%
Confidence score

Singapore

+27 102 050 000

Click up if you have successfully reached Kenya Airways by calling +27 102 050 000 phone number 2 2 users reported that they have successfully reached Kenya Airways by calling +27 102 050 000 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +27 102 050 000 phone number 2 2 users reported that they have UNsuccessfully reached Kenya Airways by calling +27 102 050 000 phone number

South Africa

+82 23 178 877

Click up if you have successfully reached Kenya Airways by calling +82 23 178 877 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +82 23 178 877 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +82 23 178 877 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +82 23 178 877 phone number

100%
Confidence score

South Korea

+94 112 439 747

Click up if you have successfully reached Kenya Airways by calling +94 112 439 747 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +94 112 439 747 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +94 112 439 747 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +94 112 439 747 phone number

100%
Confidence score

Sri Lanka

+886 225 602 620

Click up if you have successfully reached Kenya Airways by calling +886 225 602 620 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +886 225 602 620 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +886 225 602 620 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +886 225 602 620 phone number

100%
Confidence score

Taiwan

+66 26 304 545

Click up if you have successfully reached Kenya Airways by calling +66 26 304 545 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +66 26 304 545 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +66 26 304 545 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +66 26 304 545 phone number

100%
Confidence score

Thailand

+971 45 169 000

Click up if you have successfully reached Kenya Airways by calling +971 45 169 000 phone number 2 2 users reported that they have successfully reached Kenya Airways by calling +971 45 169 000 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +971 45 169 000 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +971 45 169 000 phone number

100%
Confidence score

UAE

+84 439 413 808

Click up if you have successfully reached Kenya Airways by calling +84 439 413 808 phone number 1 1 users reported that they have successfully reached Kenya Airways by calling +84 439 413 808 phone number Click down if you have unsuccessfully reached Kenya Airways by calling +84 439 413 808 phone number 0 0 users reported that they have UNsuccessfully reached Kenya Airways by calling +84 439 413 808 phone number

100%
Confidence score

Vietnam

More phone numbers

Kenya Airways emails

customer.relations@kenya-airways.com

100%
Confidence score: 100%

Support

sez.sales@kenya-airways.com

96%
Confidence score: 96%

sales

Kenya Airways address

Airport North Road, Embakasi, P.O. Box: 19002, Nairobi, 00501, Kenya

Kenya Airways social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Sep 10, 2025
View all Kenya Airways contacts