Kenmore — bad odor coming from refrigerator
To the complaints department :
Sears/ kenmore elite french door refrigertaor
I purchased this refrigerator two years ago. I bought the home protection service as well. I have called over 10 times complaining about the issue with the bad odor smell that is coming from the fridge . It literally smells like a dead rate. The smell comes and goes. Beside the smell we keep having issues with the ice maker. They have sent out a technician now over 10 times now, .They can not figure where the smell is coming from.
At this point we are fed up and we do not want to continue to deal with this. If you bought a new fridge you want it to work properly and with no issues. I even bought the extra protection plan so if there is any issues they can get taken care of.
I keep getting the runaround from customer service and the supervisors.
At this point I want my fridge replaced and not with the same model because I do not want the same issue to occur .. I want a full credit to be able to purchase new one.
I can forward all the complaints I have from online as well as all the tickets for the service calls.
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