The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Kenmore 24 double oven, model # 4139damaged after purchase

On Wed. evening past, I purchased a NEW 24" double oven for $699.00...in excellent condition...no scratches, dents, no abnormalities. I went to pick it up today, it had been moved to the back, on the top handle there is a scratch, adjacent to it and on the right side is a large scratch, and there is a dent on the back right side with rust...the dent I could live with but the other is not acceptable...it appears an unpadded dolly was used to move the ovens. I am very dissapointed but grateful because my carpenter had an appointment and was not able to make the necessary adustments to the cabinetry...currently I have 1 oven...so one can imagine the reconstruction required to fit 2 ovens.
Again, I'm very disappointed with Sears.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.