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Kaspersky Lab  -  Total security

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Author of the complaint
3:09 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Your subscription renewal was successful
Dear Stephen Rubin,

We’re pleased to tell you that your Kaspersky Total Security subscription has been automatically renewed. Your award-winning Kaspersky Lab protection has been extended for another subscription term and no further action is required. Thank you once again for choosing Kaspersky Lab.

The following is a summary of your order. Please keep this email as your proof of purchase.

Your credit or debit card ending in ************1111 has been charged 95.95 USD.

Please note, the charge will show DRI*Kaspersky Lab as the merchant for this purchase.

Order Information: To look up your order, please click here

You will need your:
Product name: Kaspersky Total Security
Original Order ID: [protected]
Password:
Original Order Date: Sep 11, 2016, 7:44:01 PM
Renewal Order ID: [protected]
Renewal Amount: 95.95 USD (includes taxes if applicable)
Subscription expiry date: September 11, 2021
Activation code: MCVSP-J62WF-4SU7N-U8RP9

Billing details:
Stephen Rubin
25 Rippling Brook Drive,
Short Hills NJ 07078
[protected]@netzero.net
Please note: This email message was sent from a notification-only address that cannot accept incoming emails. Please do not reply to this message.

Sincerely,
The Kaspersky Lab Team

The following invoice appeared on my netzero account 08/20/2020. Original Order # [protected], New Order Number [protected], No password for cancellation. There was no action taken by me, no CVC authorization, and this is the first time the credit card was cahrged. I am asking for a refund and I will cooperate with Kaspersky providing there is a refund
NO CVC Authorization! First Charge on Card!

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149 complaints
38 resolved 111 unresolved

Kaspersky Lab contacts

(added by reviewer)
39A/3 Leningradskoe Shosse, Russia
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