Kaspersky Lab

Although I cancelled my DRI Kaspersky Lab account at least five years ago for Internet Protection Service, unfortunately on July 21, 2020, my Credit Card was debited $84.99, by the name, "Orderfind.com Mn, " on behalf of DRI Kaspersky.

I don't have an account with DRI Kaspersky Lab and didn't authorize their company, with "Orderfind.com Mn, " to debit $84.99 against my Credit Card.

Please have DRI Kaspersky Lab cancel my account and have $84.99 refunded or credited to my Credit Card. Kaspersky Lab's USA Phone Number is, +[protected].

I completely deleted my entire kaspersky account, and removed the application from my computer several months ago. Because I completely deleted my account, I cannot log in. This morning kaspersky charged my credit card $39.99. I called their billing number, and waited on hold for twenty minutes. They do not answer their billing number. I also wrote a message to them on their official contact form on the web site, but they have not answered that, either. Kaspersky is a scam. Avoid this company. Do not ever give them your credit card number.

I used the trial version of Kaspersky's Internet Security and liked it, so I decided to purchase the license for three computers. According to the company's web site, the purchase price had been reduced from $79.95 to $49.95. I clicked on the "Purchase" button and checked out, hoping that at checkout the reduction in price would be reflected.

It was not.

I was charged full price.

I contacted customer service (an Indian call center) and was told I would receive a refund for the difference. A week later I received an e-mail message informing me I had received a refund, but it was not for the full price difference -- it was a PARTIAL refund. When I called customer service (again - in India) the representative did not know why I had been given only a partial refund, and I could not speak with anyone who knew. The representative informed me he would put in a request for the remaining portion of the refund and I would receive an e-mail message at a later date regarding the company's decision about the request.

I asked if anyone could call me, or if there was anyone I could speak to at that time, who could tell me why I only received a partial refund. I was informed that Kaspersky does not contact customers and there is no one I can speak to.

Too bad. This could be a really good product, but false advertising is against the law. I wonder if Kaspersky will have someone contact me when I file a complaint with the Attorney General?

On 11-21-09 in the middle of the night someone used my bank card to purchase something from Kaspersky.com. We found 2 charges for $108.02 to be charged to our account. We called our bank immediately and put a hold/stop on my card and was told we just have to wait and see if the 2 charges just get dropped or if they go through. So we sat and waited, then on 11-24-09 the one charge was dropped from our account. On 11-25-09 I called [protected] to see if I could find out any information on this order. I spoke with Carmella, who had a very strong accent and I could not understand what she was saying. I gave her my name, she looked up the account, I quickly explained to her that I did not order anything from them and that this order was by fraud. The only thing I could understand from her was that the order was put on hold. Since I couldn't understand anything else she was saying I asked to speak with someone that I could understand, I had to repeat that request 3 times, finally the Floor Manager, Ryan came on the phone, I started to explain to him that this order was by fraud. He said he could not give me any information about this order due to security reasons. I wanted to know what address they had and I could not get any thing out of him. By the end of the conversation he said the order has been cancelled and nothing will be charged to my account. We did say at least 2 times that we will be contacting the police and he didn't reply to that, we eventually hung up. Today, 11-27-09 the 2nd charge has now been dropped from our account and the bank will be reversing 2 NSF charges made to our account because the 2 $108.02 charges made 2 items bounce. I am sending this complaint so hopefully it won't happen to anyone else.