JW Computers
reviews and complaints

I recently stumbled upon the website for JW Computers (jw.com.au) and I was absolutely blown away by the affordable prices they offer, especially during their clearance sales. I spent a few days browsing through their selection of entry level gaming laptops, hoping to find a powerful and budget-friendly option. And let me tell you, I was overjoyed when I finally found what seemed like a real powerhouse of a laptop that I'm confident is going to perform exceptionally well.

But it wasn't just the prices that impressed me - the payment process was smooth and hassle-free, making the overall experience incredibly satisfying. The checkout process was simple and straightforward, and the delivery was quick and efficient. Overall, purchasing from JW Computers felt like a breeze.

I have to say, I'm really happy with my purchase and I'm so glad I stumbled upon this hidden gem of a website. If anyone is looking for a cost-effective way to get their hands on some high-quality tech gear, I would highly recommend checking out JW Computers. Their prices are unbeatable and the quality of their products is truly exceptional. Thank you, JW Computers, for providing such a fantastic online shopping experience!

When I was looking for a new computer or some components for my existing one, I decided to check out JW Computers, located in Australia and with an online shop at jw.com.au, to compare prices and availability with other shops. The experience was okay overall, but there were a few hiccups that I wish could have been avoided.

One of the first things I noticed was that the online payment process could be smoother. It took me some time to figure out which buttons to press and forms to fill in order to complete my purchase. While the website does offer different options for payment, such as credit card or PayPal, it wasn't always clear how to select them or what the next steps would be.

Another issue that I encountered was with the terms and conditions for my purchase. Although I tried to read through them carefully, it wasn't immediately apparent that there were specific clauses that could affect the warranty or return policy of my items. I only found out about these later, which made me feel like I had missed something important that could have impacted my decision to buy from JW Computers.

Lastly, I had an unfortunate experience when my credit card payment failed, even though I knew I had enough funds available. This was frustrating, especially because I was making a business purchase and would have preferred to use my credit card as a record of my expenses. Instead, I had to resort to using my personal PayPal account to complete the transaction, which wasn't ideal.

Despite these setbacks, I did receive my order from JW Computers without any issue and the items were of good quality. However, I would suggest that the website could benefit from some improvements in terms of payment and presentation of terms and conditions to make the shopping experience smoother and more transparent.

However, when I contacted customer service about the free promo item that I wanted, they informed me that the case was actually considered a bulky item and therefore not eligible for the promotion. Although I was initially disappointed, I appreciated their honesty and that they took the time to clarify the situation.

Despite not being able to get the free case, I still went ahead with my purchase of other components for my computer build from JW Computers. The website was super easy to navigate and I found everything I needed quickly. Plus, they had some great deals and reasonably priced items, which was a huge plus.

When my items arrived, they were well-packaged with no damage to any of the goods. Everything was exactly as described on the website, and to my delight, the quality of the products was superb. I was able to build my computer without any issues and have been using it regularly since then.

Additionally, I was impressed with the prompt and efficient delivery service offered by JW Computers. My package arrived within a few days, which was fantastic considering I live in a rural area.

Overall, I had a great experience shopping at JW Computers. Although disappointed about the case not being eligible for the free promo, their honesty and fantastic customer service went a long way. The browsing and purchasing experience was very easy and I received quality products that arrived quickly without any issues. I would definitely recommend this online store to anyone in need of computer components or accessories.

I have been searching high and low for good quality headphones for a few weeks now, and I have to say that the process of finding a trustworthy website to make a purchase from was quite daunting. After a lot of research and reading through countless reviews, I finally stumbled upon JW Computers, which seemed to be a reputable site.

Making my purchase on this website was an absolute breeze, and I was extremely impressed with the level of professionalism displayed throughout the process. The website was easy to navigate, and the checkout process was simple and straightforward.

In addition to the smooth transaction, I was pleasantly surprised to see that this company is based in Sydney, Australia. Seeing that they are a local business only strengthens my trust in them, and I know that if anything were to go wrong with my package, I could easily go to their physical location.

Overall, I would highly recommend JW Computers to anyone on the hunt for quality electronics. The website is user-friendly, the shipping process is prompt, and the level of customer service is top-notch.

I recently had an experience with JW Computers (jw.com.au) that left me feeling a bit frustrated. I attempted to make a purchase using my credit card, but unfortunately, the payment gateway failed twice. To make matters worse, the order appeared as open but pending payment in my account area, and after contacting Castle Hill, I was informed that the order had actually been cancelled.

Despite these setbacks, I was determined to obtain the item I had my eye on, so I persisted in my efforts to make the purchase. Eventually, I was able to complete the transaction using PayPal. It was a relief to finally secure my order, but I couldn't help feeling that the experience could have gone more smoothly.

In hindsight, I think JW Computers was lucky that I was so determined to obtain my desired item. In another situation, they may have lost a valuable order due to the difficulties I faced when attempting to make the initial purchase. While I appreciate that technical difficulties and issues can arise, it would have been helpful to have received more clarity and assistance during the process.

That being said, I have heard positive things about the quality of products offered by JW Computers and the customer service received by others. Perhaps my experience was just a fluke, and I am willing to give them the benefit of the doubt. However, I would caution potential buyers to be prepared for potential technical difficulties and the need for patience if doing business with JW Computers.

I had a fantastic experience with the staff at JW Computers on Saturday morning, the 4th of September 2021. I was inquiring about purchasing a 4TB WD performance hard drive but was unfortunately informed that it was out of stock and would not be available until October. However, the incredibly helpful staff member went above and beyond by suggesting a comparable product, the Seagate 4TB Enterprise, and even saved me around $45 in the process!

What impressed me most was that this staff member didn't just stop there. They also made me aware of the additional cooling requirements needed for the upgrade, which would have otherwise caused damage to my computer. It's these little touches of going above and beyond that truly set JW Computers apart from other tech retailers.

Overall, I cannot recommend JW Computers enough for their knowledgeable and helpful staff, exceptional customer service, and willingness to ensure that I made an informed and cost-effective decision with my computer upgrades. Thank you once again to the team at JW Computers for making my visit so enjoyable and stress-free!

I recently had the opportunity to shop at JW Computers website (jw.com.au) and have some feedback about my overall experience. Firstly, I found the website itself to be user-friendly and easy to navigate. However, I did encounter an issue with the checkout page where I experienced errors with the payment page failing to create a new user account at the same time.

Initially, this error caused me some frustration and took some time to figure out what precisely had gone wrong. Fortunately, after going back and creating my user account BEFORE the checkout, I logged in and then proceeded to the payment page, which finally worked correctly. I was relieved and happy to complete my purchase successfully.

Despite this initial hiccup, I am happy to say that other than this issue, my experience with JW Computers was great. The checkout process was easy, and the products were excellent, with a good range of options to choose from.

In conclusion, while I had a minor issue with the checkout page, overall, I was pleased with the user-friendly website and the high-quality products. I would recommend JW Computers to anyone looking for an excellent online retailer for their computer and technology needs. Thanks, JW Computers!

Recently, I had the pleasure of working with Andre, the Business Development & Resolutions Manager from Head Office, and his team at Castle Hill JW Computers. I must say, they are the epitome of professionalism and courtesy.

I had some ongoing issues with my son's PC, and JW Computers rose to the challenge and solved every problem with ease. Their customer-focused approach is impressive, and they make every effort to address any technical issues with a quick turnaround and keep you updated regularly.

Moreover, their expertise and advice are exceptional, making them the go-to place for all technical queries. Their knowledgeable team is always eager to help and address any concerns or issues promptly.

In this day and age, where customer service often takes a back-seat, JW Computers shines bright, reminding us all of the importance of putting the customer first. From the top management to the support staff, this team is truly customer-driven and always willing to go the extra mile to ensure customer satisfaction.

I highly recommend JW Computers as a local business that values its customers and prioritizes their needs. As for me, I will continue to use their exceptional services and expertise in the future. Thanks, Andre and team, for making my experience a memorable one!

After deciding that a desktop computer was just not cutting it anymore as a result of my increasingly mobile lifestyle, I went on the hunt for a reliable and affordable laptop. As someone who is constantly out and about, I needed a device that would allow for seamless transitioning between work and play - and this is where JW Computers (jw.com.au) came in.

I had previously heard of JW Computers and had always been curious about their products, but had never taken the plunge until now. From the moment I entered their website, I was impressed by the extensive range of laptops they had on offer. After navigating through the sleek and user-friendly layout, I finally found the perfect model for me.

The process of purchasing the laptop was a breeze, thanks to the efficient and knowledgeable team at JW Computers. They answered all of my questions, no matter how big or small, and even went above and beyond by offering me advice on what type of laptop would best suit my individual needs.

When my laptop arrived, I was blown away by the quality and durability of the product. It was exactly what I had been looking for - lightweight, portable, and powerful enough to handle even the most demanding of tasks. I have been using my laptop for a few weeks now, and I have not encountered any technical issues or glitches - a testament to the quality of products sold by JW Computers.

Overall, I am very impressed with JW Computers and would highly recommend them to anyone in need of high-quality computing devices. Their selection is extensive, their service is impeccable, and their prices are more than reasonable. So, if you're in the market for a new computer or accessories, do yourself a favor and check out JW Computers - you won't regret it!

As someone who relies heavily on technology for both work and leisure, computers are an integral part of my daily life. I cannot fathom how some individuals can function without a trusty computer or laptop by their side. For me, my computer is like an extension of myself, allowing me to stay connected with the world and indulge in my favorite entertainment pursuits.

After using my old computer for well over a decade, I realized that it was time to finally upgrade to a new one. At that point, I approached JW Computers at jw.com.au to obtain information about their pricing and delivery timelines. I was pleasantly surprised with their affordability and speed of delivery - my new computer arrived in just a couple of weeks.

In addition to their affordable pricing and prompt delivery, I must commend JW Computers for their excellent customer service. They were extremely helpful throughout the entire process and made me feel valued as a customer. Based on my positive experience, I would not hesitate to make them my go-to source for all my future computer needs.

In conclusion, I highly recommend JW Computers to anyone in need of top-notch technology products and services. Whether you're a tech-savvy individual or a newbie, their team is always ready to assist you in finding the perfect product that suits your needs and budget. So why not give them a try - I'm sure you won't be disappointed!

When it comes to purchasing technology online, it's essential to know exactly what you're getting. That's why I was a bit concerned when I came across some conflicting information on the JW Computers website. While browsing their selection, I noticed that some of the product descriptions didn't quite match up with what was listed on the manufacturer's website.

To ensure I was making the right purchase, I reached out to JW Computers for clarification. I requested that they include the product serial number on the specs page for each item, so that customers can easily cross-check the information with the manufacturer's website.

In my opinion, this is a simple yet crucial step that would go a long way in providing customers with peace of mind when making a purchase. Being able to verify that the product they're buying matches the specifications they're looking for is a fundamental aspect of online shopping, and it's something that JW Computers should prioritize.

That being said, I was still impressed with the overall selection and pricing offered by JW Computers. The website is easy to navigate, and there are plenty of options to choose from. While I would have liked to see more attention given to accuracy in the product descriptions, I believe that this is something that the company can easily improve upon.

Overall, I think that JW Computers has a lot of potential to be a reliable and trustworthy source for tech products. With a few minor tweaks to their process, such as including product serial numbers on their specs page, they could easily become a go-to destination for online shoppers.

a frustrated shopper, recently visited JW Computers' website (jw.com.au) with the intention of buying some of the latest computer gear. The website had caught Bob's attention with its advertised offer of free shipping on orders exceeding $200. As a customer, Bob expected to receive this offer with his purchase. However, to his astonishment, after adding a few items to his cart and proceeding to check out, he was informed that he had to pay shipping costs for his $1,400 order. This was a huge disappointment to Bob, and he felt deceived by the brand.

Bob's experience highlights a critical issue in online business and customer service. Honesty and transparency are paramount when it comes to establishing trust and retaining customers. This is something that JW Computers needs to take a closer look at. It is fundamental to ensure that the advertised offers and promotions are consistent and accurate across the online platform. Most consumers are keenly aware of what to expect during an online transaction and anything outside of the expectations can lead to disappointment and make customers lose trust in a brand.

The quality of customer service is also an essential aspect of an online shopping experience. Shoppers rely on post-purchase support, courtesy, and professionalism to keep them coming back to a brand. However, in Bob's case, he felt JW Computers' support was inadequate, and the brand failed to meet his expectations.

Overall, it's the responsibility of eCommerce businesses to provide clarity and transparency throughout the customer journey. JW Computers must put proper measures in place to ensure their customer experience is positive, transparent and most importantly, reliable. This includes providing accurate information on the site, meeting customer expectations, providing efficient and professional support services, and taking customer feedback into consideration to improve overall experience. If implemented diligently, these changes will result in a positive outcome and help secure more returning customers such as Bob.

When it comes to finding great deals on tech products and computer accessories, JW Computers (jw.com.au) has got you covered! Many things on their website boast of some amazing prices that are bound to catch your eye. And when you browse through their extensive catalogs, you'll easily be left spoilt for choice at the sheer range of options available.

That being said, there are some challenges that can crop up when trying to make a purchase from JW Computers. For instance, during the checkout process, some customers may experience difficulties while attempting to make a payment. These issues manifest as failed payment attempts which can lead to frustrations and added inconveniences.

However, despite these occasional mishaps, many users still find JWs' overall online shopping experience to be as excellent as the quality of their products! Their customer service team is prompt and professional, always ready to help you troubleshoot any difficulties you may face along the way.

One of the standout features of JW Computers is their extensive range of tech gadgets and computer accessories. From basic computer components and external hard drives, to high-end graphics cards and gaming monitors, the options are endless. If you're looking to upgrade your current PC setup, JW Computers is your one-stop-shop for quality computer-related products.

Another great advantage of shopping with JW Computers is that they offer their customers the option of choosing Do-It-Yourself (DIY) assembling of their hardware components. This is an excellent option for those who are looking to build their own custom PCs without necessarily having to outsource the assembly process.

Overall, it's easy to see why JW Computers is considered one of the best online retailers of tech and computer products. Their competitive pricing and vast array of items are fantastic. And while payment issues may be annoying, their commendable customer service and high-quality products make up for any inconvenience.

JW Computers, an Australian online technology retailer, has garnered mixed reviews in recent times. One of the biggest concerns customers have expressed is regarding the pricing of their products. Many feel that the prices of the items available at JW Computers are comparatively higher than other online retailers. When it comes to purchasing components and peripherals, customers are quick to point out that they can find the same products at a cheaper rate elsewhere.

Another issue raised by several customers is that several components have been out of stock for a while, with no indication of when they will be restocked. This has made the buying process extremely challenging for customers, especially those who are on a deadline or have a specific build in mind. It's understandable that companies may face restocking delays or supply chain hiccups during the pandemic, but customers have expressed frustration about the lack of communication or updates from JW Computers' customer service team regarding availability.

Speaking of customer service, it has also been noted that there have been delays in getting responses from the customer support team at JW Computers. Given the extraordinary circumstances of the pandemic, it's understandable that their team may be swamped, but to resolve customers' issues, timely communication with customers is essential. Some customers have reported waiting for weeks to hear back from a customer service representative about their inquiry.

Despite these challenges, some customers continue to shop at JW Computers, citing reliable packaging and prompt order fulfillment. In conclusion, it may be a hit-and-miss experience shopping at JW Computers. While the retailer may have good deals on some products, availability and customer service issues may deter some customers from choosing them over other competitors.

As a customer, I found the online shopping experience on jw.com.au to be quite troublesome. Though the website had a wide range of items, finding a product that matched my requirements was a nightmare. Whenever I tried to filter my search based on brand or price, I found that the website would not allow me to click on other parameters. It was frustrating to keep refreshing the page after every selection just to make another parameter choice. This issue resulted in a tedious and slow browsing process that took away from the overall user experience.

However, despite this issue, I must say that the products available on jw.com.au are of excellent quality. The website features some of the best and most sought-after brands currently available in the market. Furthermore, the company offers customers an incredible selection of products, including the latest technology gadgets, laptops, desktops, peripherals, and other computer accessories. The prices for these items are also quite reasonable when compared to other retailers.

Another significant advantage of shopping on jw.com.au is the fantastic customer service support available. Whether you have a question about a product or an issue with your purchase, the customer service team is always ready to help. The team is professional, knowledgeable, and always ready to provide prompt and efficient service, which is a considerable plus.

Overall, despite some website-related inconveniences, I found jw.com.au to be a reliable online store to buy quality computer products. If you're looking for the latest technology gadgets, laptops, desktops, and computer accessories, then jw.com.au is definitely worth checking out. With their excellent selection, competitive pricing, and customer-focused approach, you can trust them to get your computer shopping done right.

My first impression of JW Computers was not the best, as I experienced difficulty in placing an online order. After adding items to my cart and proceeding to checkout, the website crashed unexpectedly in my Chrome browser. To my dismay, I was unsure whether my payment was processed or not. My initial step was to reach out to JW Computers for assistance via phone call, but I couldn't get through to them. I then corresponded through email, but unfortunately, I also received no response.

Despite the setbacks, I decided to give the website another shot and tried to place my order again, this time using the Edge browser. To my relief, the payment went through without any glitches. However, the earlier concern still lingered in my mind, and I anxiously looked forward to receiving confirmation of my purchase.

Now I wait for the delivery of my order and hope that the experience would be better than my initial encounter with the website. If the delivery process goes smoothly, perhaps my initial concerns would become a thing of the past. Nonetheless, it's only human to appreciate prompt communication from service providers as it leaves a lasting impact on a customer's overall experience.

When it comes to online shopping, JW Computers has a lot to offer. Their website, jw.com.au, is easy to navigate and filled with a wide variety of products. That being said, there are some issues that could improve the overall user experience.

For starters, it's important to note that the website is quite sensitive when it comes to clicking on products. It seems that even the slightest touch can cause an item to be added to the cart without the user intending to do so. This can be frustrating for those who just want to take a closer look at the product or read its specifications. It would be helpful if there was a way to disable this feature or make it less sensitive.

Another issue is the cart itself. While it's convenient to have all of your selected items in one place, it can also become confusing when you're trying to decide on a particular product. When you click on an item in the cart, it would be nice to have the option to either remove it, continue shopping, or proceed to checkout. This would give users more control over their shopping experience and help avoid accidental purchases.

Despite these minor issues, JW Computers is still a great place to shop for electronics and computer accessories. Their prices are competitive and they offer a wide range of brands and products. Plus, their customer service is top-notch and they are always willing to help with any problems or questions you may have. Overall, I would recommend JW Computers to anyone looking for quality electronics and a great online shopping experience.

Hey there. I must say, I had high hopes for purchasing something from jw.com.au, but sadly it seems as though my experience has fallen a bit short of my expectations. An issue arose with my order, and unfortunately it was the result of the computers being temporarily down. I received little help after reaching out for assistance, and was even put on hold during several attempts to remedy the situation. Despite leaving messages, I was unsuccessful and did not receive the help I needed to complete my payment. Frustrated, I decided to venture into the Bankstown store location in hopes of making my purchase there. While I was eventually able to complete my purchase there, it's a shame that I had to jump through so many hoops to finally do so. Naturally, I hope that my order still comes through without a hitch, as I had high hopes for this particular purchase.

I recently had to make my third purchase from JW Computers, and to be frank, it was not a smooth process. Unfortunately, this was not the first time I had to face issues with the site.

My initial experience with the site involved futile attempts to make purchases on a Friday. Despite my best efforts, the transactions failed without any apparent reason. This experience was repeated the second time, and I began to lose confidence in the site's functionality. Frustrated and disappointed, I gave up my attempts to make any further purchases.

However, my recent encounter on a Monday gave me some hope that things might work out this time. To my surprise, the transaction went through, and I was relieved that I would finally receive my order. However, there were other issues that added to my woes. Upon checking my account, I noticed that the earlier two transactions had not been canceled but were nevertheless not processed. This realization concerned me as I had to call the customer support team to get clarity about the issue.

I must say that the customer service team handled my queries with patience and professionalism, which only made up for the problems I had faced earlier. To conclude, even though I had to make multiple attempts at purchasing from JW Computers, the team's quick problem resolution measures and excellent customer service make me want to give them another chance. Hopefully, my future experiences are much more rewarding.

I recently purchased a power supply from JW Computers (jw.com.au), which unfortunately failed within the first 10 minutes of operation. Needless to say, I wasn't very pleased with this happening, especially considering how important a power supply is to a computer.

After contacting JW Computers customer service, I was disappointed to learn that they wouldn't replace the power supply directly, instead advising me to contact the manufacturer and go through its warranty process. This was a frustrating experience, as I expected better customer service from JW Computers.

I understand that things can go wrong, and that products can fail, but I found it disheartening that they wouldn't stand by the quality of their goods and offer to replace the faulty power supply. It certainly didn't give me much confidence in their after-sales support.

All in all, I must say that I won't be buying from JW Computers again if they don't take more responsibility for the quality of the items they sell. A company that values its customers would take immediate action to rectify a situation like this, and unfortunately, JW Computers didn't meet those standards.