JustAnswer review: Unauthorised charge for membership 11

all i have to say is WOW! WOW! this has happened to countless others! and no refund! he is playing with the wrong person! i have some friends out his way that will pay him and his family a visit! im talking old school! he wil have two choices! refund my $$ or what happens? happens?!

i went through the same thing! were they automatically billed me $46.00 every month for almost 2 years! i also never ever authorized? verbally or by signing!

They're nothing but a bunch of [censored] lovers

Hi, Super in Need

Same thing happened, and id like to know who i can directly contact via Email for the best help, as I just got 1300 deducted from me which was not authorised.

Any help would be great

Same thing happened to me. I checked my bank account today and saw that $60.00 was charged to me for the past three months! My bad that I did not check my bank statements. I had asked one question in September 2021 for which I had paid the $5.00. The answer I got was most unsatisfactory. I didn't realize they had been charging me every month. When I called the Merchant number posted on my bank statement, the representative who answered says, there was an auto-subsription that I did not cancel. What?! So the representative says she will cancel my subscription moving forward but past payments will not be refunded.
Thanks to BBB website and all you good people's comments here, I called the merchant back. Threatened to report to BBB, and report to my bank and the rest, and this time, the representative immediately started processing the refund. I am to see my refund in the next 3 to 5 business days. Geez!

Thank you BBB for this website and giving us a platform to report and educate ourselves on how to deal with very underhanded business tactics out there.

Best to pay by Paypal, then you can cancel the recurring payment yourself.

Same thing happened to me but I was charged $60.00. Was also told I could not get a refund because the web site somewhere has a disclaimer. I had one question paid for that never wanted a membership.

Ditto, same scenario. On 6/14/19 I went online for a simple problem with a pushbutton on our microwave that I wanted to use a spray lubricant on. There appeared to be no problem doing that. The problem was immediately solved. At no time did I agree to a monthly service membership. On 6/15/19 there was a $1.00 charge on my Visa card. On my next monthly Visa card summary was a $46.00 charge from "Just Answer Membership". Our call to our Visa Card bank was made the next day requesting a dispute for the $46.00 charge. The next day we received an email from Jeff Cavellini, Senior Director, Customer Service, Just Answer saying, "Your membership has been cancelled."
We had received no refund of the $46.00 charge. Over a month later, on 7/22/19 at 1:00 am, we received another email from Just Answer saying, "Your membership has been cancelled as of today. You will no longer be billed on a monthly basis." Again, there has been no refund of the $46.00 membership charge. This appears to be a scam that draws you in to a unwanted monthly membership after asking help for a simple one-time problem.

Same here! So far the worst experience I have ever had with a company. I have never posted a bad review in my life. But JustAnswer is that one scamming company that's taken me there. I'm completely disgusted with this company.
I had paid $5 to have one question answered, this was an offer on their website. I got answer and was billed $5 immediately. A whole month later, I see new charge on my account, they took $46 out of my account without notifications! I immediately called as I was horrified. I was told that this was a membership fee that was coming with the $5 question I had asked a month prior. What?!? At no point they clearly stated I would also be enrolling in such scam. They're offering you the opportunity to pay for a one time question at $5 but on top of that you're paying a secret membership? it makes no sense! Anyone with a brain who then pay for the membership alone and ask as many questions as they'd like. I spent 20 minutes over the phone with the supervisor who was very determined to hold on my $46 as if her life depended on it. They made me want to vomit. They stole my money and never sent me a heads up either.
Gross company, do not recommend. You will be met with nasty surprises like this one.

Today you charged me $28.00 for what? I did not authorize this. Refund this money or I will have my bank refund this amount. I paid 5.00 for a question about a small engine question. It took over 48 hours for answer that was not even relevant to the situation. At that time I told you to cancel my subscription. if you do not refund my money I will have the cancel your fee and call the Attorney Generals Office. Fraud claims seem to be a major part of your business model.

I also am having a similar situation. They charged me for a question and said I had a 7 day trial. They then charged me $46. I emailed the support and asked for a refund. They told me that they reviewed my account and said they couldn't issue me a refund for whatever reason. I haven't used the service since the initial question I asked. I only agreed to the trial not membership. I'm going to be reporting them to the Better Business Bureau because I see on there website that they are accredited and since I see so many fraud claims on this website, I am just going to tell my bank that the purchase was fraudulent and have them refund me the money.

Joe Lahey