I would give JustFab ZERO stars if possible - please be sufficiently forewarned to not do business with this fraudulent company as it is a verifiable hoax and is clearly operating a scam.
A member since 2016, I had always been pleased with their products' style, quality and price points until recently. The price structure now is a $49.95 monthly subscription fee, the value (VIP credit) of which can be used on only ONE item. Since most of their offerings are now severely discounted items obviously recycled from previous months, most price points range from and average of $10 - $25, thereby losing value and being out of pocket approximately $25 -$40 for each item purchased. The credit, adding insult to injury, is that taxes and shipping costs aren't cover by the remaining value of credit, increasing the amount paid out=of-pocket.
The 'straw that broke the camel's back' for me comes as I had put my subscription on hold because of the same model I had been noticing lately - the identical, tired-looking selection items at deeply discounted prices for which I'd have to use my whole $49.95 VIP credit. However, my subscription wasn't paused and instead I was charged $49.95 for the months of August 2025, September 2025, October 2025, November 2025. When I flagged this activity, I attempted to utilize their chat option however no live agent was ever available which led me to the insane carousel of calling (sometimes waiting forever for a representative to answer, despite calling all hours of the day). Every time I requested a manager/supervisor (again, this is at all hours of the day) I would be told they were in an 'emergency meeting'.
I finally got an agent on November 7th who said she'd refund me for all 4 months = $199.80 and two days later on November 9th, I did receive a refund for 2 VIP credits =$99.90. I called back several times inquiring as to my other 2 VIP credit amounting to $99.90 as well as was told that the processing time was 7-10 business days and my refund would reflect back to my bank by November 18th and if it didn't, it would be handily resolved. So out out an abundance of caution, I called back today, November 20th and was told twice that managers were in 'emergency meetings' and now to wait until November 27th. When I balked at this audacity and now tired of this very obvious scam that JustFab is openly perpertrating, I asked that the 2 VIP credits be put back into my JustFab account and I'll hold my nose to find something, anything nearly $100 to purchase from their now pathethic selection of shoe, clothing and accessory styles. I was assuered that the 2 VIP credits of $49.95 would be issued back to my account for purchase as the refund back to my bank card was an obvious non-event. The representative said it would take about 24 hours for the reissuance to occur. However, she, despite her kind tone and words, is a fraudster as they all are because I received an e-mail not too long after the call ended that she could not issue the 2 VIP credits to my account because the debited refund is still 'pending'.
I know I've typed and shared exhaustively however its only to echo everyone else who is warning to stay away/divest from doing business with this now highly. flagrantly unethical, fraudulent company. I wouldn't believe anything said by their seemingly friendly, helpful representatives. I wouldn't believe any positive reviews, at least in recent years, as they are very likely written by these same seemingly friendly, helpful JustFab employees.
Next January would've been my 10th year anniversary with the company as a loyal JustFab customer but I have cancelled my membership (and strongly, sincerely encourage other subscribed members to cancel theirs, too) for my sake, common sense's sake and the sake of my wallet, which is now apparently $99.90 lighter.
I do not know whether JustFab's corporate structure or even ownership has changed however, their business modelling is in severe decline.
Not to put too fine point on it but please, please, please: BUYER BEWARE!