Romwe
Reviews and Complaints

First time using this site, so I made a little "test order" & purchased their Striped Lace Embellished T-Shirt. Goods were packaged nicely and I'm pretty happy with my purchase! I think its a steal at only $8! (on sale at the time) All their products are incredibly cheap, with some great discounts added daily and I could spend hours just browsing their massive selection of clothes & fashion accessories. To be honest I wasn't really expecting much for $8 but I was blown away by the quality of the shirt. Good, strong fabric and seems like it will last a good long while. Have worn & washed it several times and still looks brand new!

The website is responsive & user friendly, easy to navigate and checkout process is straightforward. Customer support were polite, friendly & quick to answer any questions I had, definitely a plus. Haven t had the need to deal with their returns department as I'm satisfied with my purchase and doubt I'll be sending it back ever, but if they're customer support is anything to go by I'm sure it will be an easy, straightforward process. Whole experience in general was easy & smooth, hardest part is making my mind up!

Overall I would recommend Romwe to anyone without hesitation, its a great site with plentiful discounts and a never ending selection of clothes & accessories. Ive already placed my second order with them and can't wait to receive it! Qualified for free shipping as my order was over $50 so that's definitely a bonus :)

First, I wasn't hired to write this review lol. I've heard many reviews from people complaining about long delivery time, poor quality, and the clothes not being true to size, but honestly the site became my new favourite e-retailer to shop from. Maybe I got lucky, but I'm definitely shopping there again. First, everything is true to size. Looks the same as what is displayed on the site, and was even better quality material than I expected. For t-shirts, the print isn't that bad and the material is usually cotton, so it's super comfortable. Some shirts are more polyester based, but personally I don't mind those as well. In fact they feel like a cotton-poly blend. And the sizing is true to size, but I recommend going one size up in case they shrink. For shipping, I got both my shipments on time as promised. The first time I ordered regular delivery, and later I ordered a bunch of shirts and shorts with express, and they both came on the same day a week later! And I'm from Canada, so that really impressed me. But as a Canadian, I usually have to pay customs, which was almost 30 CAD, but, ROMWE also gives you many deals and coupons if you haven't noticed so I actually initially had a $30 discount. I didn't lose any money at all! Out of everything I bought, only one pair of shorts was a bit smaller than the others so I may give it away. Other than that, I'm so happy that I found a store where I can order good quality and stylish clothes for super cheap! If you feel it's still risky, I still definitely recommend going for it.

I posted this review a few days ago, and romwe have responded and refunded my missing items. Big thanks to romwe for getting back to me, even if it did take a while. Other than the slow responses, the quality of the items I did receive and the time it took to receive them was worth the money I paid, and if romwe manage to find a better courier I would order from them again.

[original review]
I ordered a few things with romwe at the same time, and half of my order came quite quickly (within a week or so). The items were good quality, although a bit on the small side (their sizings are a little off, you need to check the exact measurements before buying.) when trying to track down the remainder of my order, the site was little to no help. In their help section I was advised to check with a neighbour or the post office, which I did and still no answers. I then attempted to submit a ticket to complain, but was met with technical difficulties from the website. I then tracked down a contact email and complained directly, to which I had a very slow response which still didn't answer any questions or give me any indications of where the remainder of my order was. I was then told the rest of the order was on its way and to wait another week. I have since contacted them twice (more than a month later) stating my order still hasn't turned up and I have had no response and no indication of whether it is coming or I will get my money back. I'm not sure if it's an issue with the company or the courier, as my items are being displayed as delivered, but the fact is I paid ?45 for items I never received. I just want my money back, but it's looking like that won't happen. I wouldn't use this site again, mostly because their customer service is shocking.

After placing an order on Romwe.com, and then reading many negatives reviews about sizing, shipping, customer service and quality, my expectations were definitely very low! However I can honestly say I am beyond impressed with Romwe after my first experience, and here's why.

SHIPPING: I am in Australia, I placed an order on a Friday afternoon, and received my package to my door the NEXT FRIDAY! I paid no shipping as my order was over $100 and received it in 1 week! Cant complain about that especially from China. 5/5 for shipping. Everything was packaged nicely as well.

CUSTOMER SERVICE: After I placed my order I received an email immediately from Romwe.com and another email as soon as my order was shipped.

SIZING: I am not sure whether I got very lucky because I know a lot of people have a trouble with clothes being too big or too small but for me all my 9 items I ordered fit perfectly. I ordered my usual size which is a small or a 8/10 AUS size and even the one size items fit perfectly as well. I did order a size up in the hoodie, because I wanted it slightly bigger, and that fits perfectly. So pretty happy with that considering I was worried about things not fitting.

QUALITY: I must be honest and say I was very surprised by the quality. All my items were very decent quality, well made and all the fabrics were lovely and way better than I thought they would be. Pretty comparable to many clothes stores in Australia.

Overall very happy with 9 items for $103, cant complain at all and I will ordering again.
I guess be weary about what you choose to buy, and make that judgment before and if your bigger than a size a typical small/medium then the 'one size' option probably wont fit. But I recommend giving it a shot, because I am happy with my order.

I'm 16 years old and I found out about this store while looking for some cool, edgy, but affordable pieces that would match my style, and I sure did hit the lotto with Romwe! (This is all my own opinion by the way, and if I had not been so satisfied, I would have said differently.)
A lot of critiques tend to say the same things about their orders, but there are explainable reasons for them.
Shipping takes too long - plan ahead of time! This is a Chinese based site, so be considerate of why it might arrive a little longer than you thought.
Poor Service - Let me just say, every time I spoke to the helpers, but I was AMAZED by their kindness. I don't know where people are getting that, but to me, I really do enjoy Romwe's customer service. Just be considerate that they are in fact an Asian based company, therefore, might not speak that well of English:)
Clothing quality is bad - This is what made my ENTIRE experience worth while. EACH and EVERY one of my clothes turned out wellmade, and I will post pictures below to show! The material is thick and soft, on the Anime outfit and the one with the blue haired boy, while the Superman shirt had a nice, unique texture which fit the style! The pink game shirt surprised me because I thought it would be a much thicker material, but it was still great nonetheless!
Sizing is inaccurate- I know things may be different since this was produced in China, but the sizing chart shows exactly what you will see when you recieve it. Trust me, just get your handy tape measurer and ensure that you are measuring yourself correctly, and you won't have any problems. ALL of my clothes fit, all of them!
I'm your average size, if not a little more at over 120 pounds, so I'm not a skinny girl who fits in everything, and still got great shirts:)
Overall, if you disregard all of the slanderous remarks about this site, you will hit a LOT of jackpots!
Thank you Romwe! I will definitely be shopping here often, and am waiting on my second order!

I bought about $150 worth of clothing from romwe and after placing my order I decided to look up some reviews. The reviews were NOT good and I got very scared, then placed a ticket for romwe to cancel my order. However, due to the extreme time difference, I did not hear back from them right away and while I was awaiting their response, I found a blog that gave a fairly decent review on them so I decided to change my mind and keep my order.

In the blog I read, she talked about how the sizes are WAY smaller than what americans are used to so I submitted another ticket to customer service to change the jeans I ordered from a Medium to a Large (I weigh 120lbs, never thought I would be a large in anything!). The customer service ticket was taken care of within 24 hours, so that was impressive!

The blog I read also talked about a lengthy shipping time since the clothes come from china and that even when you get the clothes, they are of poor quality. I shrugged my shoulders to the latter and decided to just be patient with the shipping.

Low and behold, two weeks later I get a package with half of my order! I was surprised in a good way! Also was surprised by the material of the shirts. NOT CHEAP material at all and so very soft. I wore one of the shirts the next day and could NOT stop touching it throughout the day, it was so comfortable.

A short week after that package arrived, the rest of my order came in. The pants I changed from a medium to a large were in the correct size and let me just say, they are the most comfortable pair of jeans I have EVER worn. I have wide hips so sometimes jeans can be too constricting and by the end of the day I cant wait to take them off. With these jeans though, I was actually sad when the end of the day came. My only complaint is the the distressed knees of the pants (the slit/cut at the knee) was not at the knee. I ended up just taking a razor blade and making another slit at where my knee was, no big deal. (If any Romwe rep is reading this, tell your clothe-makers to put the pants on the mannequin to determine where the knee part of the jean is, it is obvious they just assumed and made a cut, which was wrong)

Overall, my experience was AMAZING. I will definitely be ordering from them again.

After seeing all the negative reviews I HAD to tell about my POSITIVE experience. A lot of the things said about Romwe are over-exaggerated and completely unfair.

I shopped on Romwe after seeing all of their ads on facebook and was amazing at how cheap everything was and how unique and cute their products are! I spent around a 100 dollars (including the 60% off discount you get with your first purchase) I then realized that I knew nothing about them! I read a ton on review after my purchase and got extremely anxious with bad reviews I saw. I even messaged customer service that I was concerned but hopeful. They got back to me the next day! Which I didn't expect. All of my products came in the mail about two and a half weeks later (which is longer than they said but I am patient I mean they come all the way from china!) I once ordered a costume from china from a different site and it took two months! So this was very fast for me =] plus your package is very closely tracked, you can track it from a number and website they give you after your purchase!

Now, the clothes I was also nervous wouldn't be what I expected, HOWEVER they were GREAT! The materials were the exact same as any forever 21 I've shopped at! The fit was good (some skirts gave my a little muffin top but thats because I just got back from vacation) The measurements I checked for each size matched up to what I received. If you like forever 21, charlotte russe, and unique cute stuff you will love Romwe. Same exact quality as forever 21 seriously. This store just made me realize what a $#*!ing rip off forever 21 is. Selling the same china made stuff for like double the price, and don't get me wrong its still cheap but I would never have been able to get what I got at Romwe for the price I paid there.

My ONLY criticism - they should be more honest with shipping time, good customers understand the wait, I mean how much of a brat can you be expecting something from china to come in three days. ALSO, there was one peice (a unique romper with a lace top) that did not look the same in the picture, however its still cute I just need to make some changes to the top there are these weird pads over the nips that look out of place but its easily fixed.

For $112 at Romwe I got:
1 pair of highwaisted jean shorts
4 skirts
1 kimono
2 rompers
3 shirts

=D I highly recommend shopping here! I would suggest adding an inch to the waist size of the skirts! Unless you have abs XD

Let me go straight to the point, I was never a fan of online shopping until I found ROMWE and now I am addicted to the website and cannot help but always buy something, what else could I have asked for? Very professional with their service and excellent customer service! A friend of mine introduce me to ROMWE, I was skeptical to shop from them because of some bad experience I have had overtime with some companies online, couple with some of the reviews on ROMWE, but after so much persuasion from my friend, I tried to give it a trial and the experience was unbelievable experience, so glad I make a try with them. They are so great and real, ROMWE is an astounding online store to shop. Their delivery time was also excellently superb, just love everything about them. Very quick and their fashion styles were okay, Excellent site, great price and quality. I went there to order some dress for my niece and my children as their birthday gifts and found out that I couldn't even stay under my budget because they have so many cute things. The website is really easy to use so ordering was a breeze, and it was shipped and arrived within the time frame they listed on the shipping FAQ chart. The clothes are seriously great. The quality surprised me a lot. I am a fashion snob and I inspect stitching, fabrics, cut, etc. All of my items rank right up there with some other high end brands, the quality of the cloth I got there are of great quality, the store is filled up with so many great materials. Most of the dresses are nicely made, Romwe always have the best fashion in the clothing industry with comparison to other fashion labels. The Material of the clothes was pretty nice, the cloths are even cheaper than their competitor's own, and the material doesn't fade or shrink in the washer. The dress came exactly like the picture I saw on their site, which is a huge plus.
Honestly speaking, Romwe has become my favorite catalogs. It has a wonderful catalog selection with different things to suit everyone's fashion needs and desires.
To be on ROMWE always, is an unforgettable and awesome shipping experience of my Online shopping and getting them at the fastest speed at my door step.
Finally, ROMWE will be recommended to all my associates, I must say, with all fact and evidence before me that this site is one of the best I have ever ordered from in my entire life. I have being ordering from many sites before, but with ROMWE, I have never had such an easy and stress free experience in online dealing. What entices me the more was their Extra-ordinary customer support, which was available to answer all my questions, in regards to the item itself, and other item not related to what I purchased. The shipping methods itself, is a class own its own.
Highly Recommend!

I recently made an order on ROMWE for 3 bathing suits on April 11th. I was aware that the shipping time would take 3-7 days, but after a few days, I went onto the website to check the status of my order. Unfortunately, it was still processing. I decided to speak to an online representative who assured me that they would make my order a priority shipment and that it would be shipped out within a few days. However, I received an email from customer service stating that my items would be shipped in 4 days.

A few more days went by, and my order was still processing. I spoke to another representative who explained that one of the bathing suits was in high demand, so it was taking the warehouse longer than usual to process. I was understanding and explained about the email that was sent to me, but nothing seemed to change.

I decided to speak to another agent, and they told me that all of the bathing suits had been processed, and we were just waiting for the warehouse to ship them out. However, a few more days went by, and my order was still processing. I spoke to yet another agent who explained that their warehouse was moving, so all shipments had been stopped, and she was unsure of when my order would be shipped.

I decided to write a ticket explaining everything, and they said that they would ship out the items that were already processed and refund me $5 for the inconvenience. However, I would have preferred my order to be overnighted instead of receiving a refund. I received another email stating that they would ship out my package with no further delay and send the other bathing suit when it was ready at no extra charge.

I was relieved, but then I received an automatic email stating that all shipments had been stopped due to a software update in the warehouse. I decided to go online today for another chat, and unfortunately, my shipment will be part of the delay, even though customer service specifically said that my package would not be affected.

I am frustrated with all the excuses and lies. I need these bathing suits for my bachelorette cruise, and I don't want my money back just yet. They said that my order would be shipped within 48 hours, but if I want my money back, it will take 7-15 working business days for the bank to process it. I am hoping to get an actual answer soon. Additionally, there is no contact number to speak to a manager, and the manager was off since it was 2 am.

Overall, I am disappointed with the service I have received from ROMWE. The constant delays and lack of communication have made me question whether I will order from them again in the future.

So, I stumbled upon this website called ROMWE and decided to give it a try. I mean, who doesn't love a good deal, right? Little did I know that I was in for a big disappointment. I placed an order for $190 and was eagerly waiting for my package to arrive. When it finally did, I was in for a rude shock. The quality of the clothes was poor, the materials used were cheap, and the fitting was terrible. The sizes were either too big or too small, and I had to be very careful while measuring before ordering.

I ordered a pair of jeans in size L, but they wouldn't even fit a 10-year-old. The arms were too short, and the length was showing my stomach, even though it was a "one-size" normal t-shirt. I mean, seriously, we're not in the 80s anymore. I was so disappointed with my purchase that I decided to return everything.

Now, here's where the real trouble began. ROMWE claims that you can return the items within 30 days, but when I opened my ticket, I didn't get a reply. So, I decided to google "romwe refund" and was shocked to see so many disappointed customers out there. Most of them had the same complaints as mine. To make matters worse, many customers never got their refund or were even able to get in touch with the customer service, which was also my case so far.

I was left with two options - either say goodbye to my $190 and cry or spend another $50 to ship everything back and then cry over the $240 I've lost. But, after waiting for what seemed like an eternity, the customer service finally got back to me. I shipped everything back, and they said they would make the refund three days after they receive the package. I'm keeping my fingers crossed that I don't lose any more money.

It's been two weeks since I returned the package and one week since they confirmed they've got it. In the confirmation email, I was told to let them know if I wanted other items or vouchers, but obviously, I declined. Then, a few days later, I got another email saying I had to confirm either one option or the other, and that they were waiting. I then said I wanted a refund, and they replied that it would take 15-20 business days. That's literally one month! On their website, it says that you get the refund within 7 business days under the refund conditions. All I know is that I have not received my refund, and I still wonder if it will come at all.

In conclusion, I would not recommend ROMWE to anyone. The quality of their products is poor, and their customer service is terrible. It's not worth the risk of losing your hard-earned money.

So, I recently ordered from romwe.com and let me tell you, it was a complete disaster. First of all, let me warn you that romwe.com and shein.com are the same website, so don't be fooled by either one. I spent a whopping ?135.58 (or $176.78 for my American friends) on clothes, only to receive items that I can't even wear.

Before placing my order, I carefully selected all the clothes I wanted and checked the measurements for each item. I even went the extra mile and used the online chat to speak to someone about sizing. I provided my measurements and UK size (12) and asked for their recommendation on which size to buy. They sent me a picture of a size chart and suggested I buy a medium, even though I wanted some extra room. However, I ignored their advice and ended up buying an XL in every item except for two, which were in a L.

After waiting 15 days for my "3-7 day express shipping," I finally received my order, only to be completely disappointed. Not a single item fit me, not even one. I wouldn't normally write a review like this, but spending so much money for nothing is just unacceptable. Some items had loose threads, were extremely thin and see-through, and overall just poor quality. It doesn't matter if some items were good quality because I can't even wear them due to the sizing issue.

I know that someone from romwe.com will most likely reply to this review and apologize for letting me down. But honestly, I don't want an apology. I don't want to pay to ship back 6kg of bad items to China with tracked delivery. After spending all my money on their website, how can they expect me to pay even more to return items that were their fault in the first place?

So, unless you're buying for a young child or you're a size 6 or below, I highly recommend that you do NOT buy from this site. If you want good quality, well-fitting, and affordable clothes, head over to Missguided or Boohoo instead. Trust me, you'll actually get items that you can wear.

Anyway, sorry for the long rant and life story. I just wanted to warn others about what they might receive if they order from romwe.com. Spend your money wisely and have a good day.

I placed an order with Romwe over three weeks ago and was excited to receive my new clothes. However, my excitement quickly turned to frustration when I realized that my order was listed as 'shipped' on their website, but I had no way of tracking it. The tracking code they provided was useless, and the tracking site didn't work. I had no idea where my delivery was or when it would arrive.

After a few days of waiting, I decided to message Romwe through their ticket service to ask for an update on my order. I was hoping to get some clarity on when I could expect my delivery. However, the response I received was confusing and made very little sense. They told me that my parcel had been returned on the way and that they could resend it once their service providers received it. They also asked me to confirm my full address, contact number, and other details. This seemed highly suspicious to me, as I had already provided all of this information when I placed my order.

I'm starting to doubt that my delivery ever left their warehouse. It's been three weeks, and I still have no idea where my clothes are. I've read a lot of negative reviews about Romwe online, and my experience so far has confirmed my belief that these reviews are accurate. It's not just the poor quality of their garments that's the problem; it's also their appalling delivery and customer service.

Professional companies don't list orders as 'shipped' when they're not, provide bogus tracking codes, or fail to contact you if there's an issue with your order. Romwe's Facebook page doesn't allow much interaction from the public, which makes me suspect that they're trying to limit the damage from negative reviews. Their customer service feedback is also nonsensical and unhelpful.

Overall, I'm extremely disappointed with my experience with Romwe. If I could give them a zero grade, I would. I haven't even seen the clothes yet, and I dread to think what's in store for me if I ever receive them. Buyers beware!

I recently purchased some clothes from ROMWE and I have to say, I was pretty disappointed with my experience. The clothes I received did not look like the pictures on their website and the sizing was completely off. It seems like they just try to replicate designs from other sites and don't really care about the accuracy of their products.

I ordered several tops and while I can technically wear them, they don't fit like they're supposed to. I even ordered a size larger than I normally would and they still fit snugly. I'm a size 6 in the US and usually wear a small or medium top, but these clothes just don't fit me. One of the long sleeve tops I ordered was supposed to be tunic length, but it only covers my waist. The sleeves are also much shorter than they're supposed to be. It's just not what I was expecting.

And then there are the pants. Oh boy, don't even get me started on the pants. I measured myself carefully before ordering and even then, the pants were way too small. I could have ordered the largest size and they still wouldn't have fit. It's just ridiculous.

I understand that the prices on ROMWE are pretty low, but even at this price point, the clothes are unacceptable. I gave them two stars because I'll probably wear the stuff that fits okay, but I definitely won't be ordering from them again and I wouldn't recommend them to anyone.

I did submit a ticket through their customer service, but I'm not holding my breath for a resolution. It seems like they don't really care about their customers or the quality of their products. It's a shame because I was really hoping to find some cute clothes at a good price, but it looks like I'll have to keep searching.

I must say, I had a terrible experience with Romwe. Let me tell you, if you're looking for cheap, torn clothing, then this is the site for you. But if you're looking for quality clothing that actually looks like the picture, then stay far away from this site.

I made the mistake of trusting the reviews on Trustpilot, but let me tell you, they cannot be trusted. In fact, Romwe had my review removed from the site, and I'm sure they've done it to others as well. I'm assuming it's because I didn't have an order number, but who knows with these shady companies.

And don't even get me started on their 5-star reviews. They're doing a really poor job of writing them, and some of them are even copied and pasted twice by accident. It's obvious they're trying to cover up all the negative reviews, but let me tell you, if a company is capable of giving this type of service, then that's the type of service they give, regardless of how many fake 5-star reviews they write themselves.

My granddaughter ordered seven things from this site for Christmas two years ago, and only four showed up. And to make matters worse, none of them were the correct items, and they weren't even the same color as what she ordered. The clothes looked like cheap knockoffs, and they were not as pictured at all. We were charged for all items, and they arrived in a dirty bag with no paper or receipt.

Some items did finally arrive, but two did not. And the ones that did arrive were ripped, the wrong sizes (extremely small!), and bootleg knockoffs. We received the wrong colors, and the items were not what was in the photos online at all. For example, one item was supposed to be a leather jacket, but what arrived was an ugly, brown polyester coat that stops just under her breasts. And to top it off, one shirt was ripped right across the front, so it's useless and can't be sewn.

My granddaughter did like one shirt, but it was red and was supposed to be black (red wasn't even an option in this style). And to make matters worse, she didn't even think to write anything down when ordering online, so we have no order ID because she forgot the password to that email address.

Lesson learned, never again will we order from Romwe. They shouldn't have had my review removed, and now I will make it my duty to warn everyone on every single site I can. So, everyone else, you've been warned.

I was so excited when I stumbled upon ROMWE's website because, like many others, I heard that they had a plethora of cute items at affordable prices. However, I quickly learned that sometimes things that seem too good to be true often are. I decided to purchase a winter coat from the site in a medium size, and I even measured myself in centimeters to ensure that I would receive the right size. Unfortunately, the medium was much smaller than I anticipated, and it took an incredibly long time to arrive. I later found out that the site is based in China, and clothes from Asian retailers tend to run smaller than American sizes.

I decided to give ROMWE another chance and ordered the same coat in both large and extra-large sizes to cover my bases. I am 5'2 and weigh 120lb, so I am not particularly extreme in either direction. However, even the extra-large size barely felt roomy enough to keep. It's essential to keep in mind that the sizes are misleading if you're looking for an American fit. Additionally, the items I received had a strong plastic, synthetic smell that was challenging to tolerate. I also added a sweater to my second order to qualify for a coupon for 5-7 day shipping, but it ended up taking over 20 days to arrive. The sweater was supposed to be baggy and oversized, but it was annoyingly small and even came up on my arms. I tried washing it, but the plastic smell didn't come out. So now, I have an undersized sweater in my closet that I probably won't wear.

While the coat looks decently made, the seams on the inside of the sweater are incredibly sloppy, with stray threads everywhere. I believe that the manufacturing of many of these items must be quite cheap. Overall, I think that ROMWE's website is misleading. You may think that you're getting trendy clothes for a great price, but what you're really getting is shoddy craftsmanship and tiny clothes that take forever to arrive. If you don't want them, you have to ship them back to China at your own expense. Stick to H&M and Forever 21 at the malls if you want better quality clothes for your money. Between the misleading shipping offers, the deceptive "coupons" that entice you to load up your cart and don't really affect your total, and the overall crummy quality of the clothes, this place seems scammy to me and not worth the hassle. I even feel like the positive reviews must be fake.

My experience with Romwe was a total disaster. I have never seen such poor quality products in my life. I ordered some swimsuits from their website and it took ages for them to arrive, over two weeks! When they finally arrived, I was shocked to see that they looked nothing like the pictures online. The quality was terrible, and the material was so thin that I felt like they were going to fall apart in my hands.

The stock photos of models wearing the garments looked great, but the reality was completely different. The swimsuits were a different shape and color, and they were made from cheap, tattered material. I tried them on, but they didn't even fit properly, even though I followed their sizing chart. It was clear that Romwe had reached a new level of selling trash.

When I contacted their customer service, I was disappointed to receive an unhelpful response. They told me that they don't allow returns for swimwear, even though I had seen their return policy on their website. It was difficult to find, and I felt like they were hiding it on purpose to trick people into buying their terrible products.

I would advise anyone to avoid shopping on Romwe's website. Even though their products are cheap, it's not worth it. You're basically paying for rags. I hope that more people read reviews like mine and stop shopping on their website. Romwe should be ashamed of themselves for selling such poor quality products. They have no integrity, and I hope they go out of business soon.

So, I recently made my first online purchase from ROMWE and let me tell you, it was a real eye-opener. I learned a lot about being a cautious buyer and not falling for false advertising.

Firstly, let's talk about the 60% off deal. It's not what it seems. The discount is only applied to each item individually, not the total purchase. So, if you have an item that's already 50% off and you think you're getting an extra 60% off, you're actually only getting an additional 10% off. It's a real bummer, to say the least.

Another thing that really bothered me was the lack of information about the material used in the clothing. The descriptions only give vague terms like "stretchy" or "warm", which doesn't really tell you anything. I ended up buying a sweater that turned out to be made of an itchy, uncomfortable material that I'm allergic to. It was a nasty surprise when I opened the package.

The photos on the website are also misleading. The items that don't have a person wearing them are photoshopped to look better. When I received my order, I found that a lot of the clothing was see-through, which wasn't mentioned in the description. Some items didn't look like the photo at all, and others were way too small. The crop tops, in particular, were child-sized and labeled as being for toddlers. It's ridiculous.

To make matters worse, the shipping isn't actually free. They charge you for duties and taxes, which can be a real pain if you live in an apartment and no one is there to sign for the package. The shipping company only tries to deliver until Friday of that week, so if you miss it, you have to pay for the shipping all the way back to ROMWE. I had to call ROMWE and the shipping company multiple times to sort out issues with my package, including shipping to the wrong place and not reading delivery instructions. On the third try, they finally got it right, but my sister ended up paying twice for the duties and taxes because the delivery guy didn't check that it had already been paid for.

Overall, my experience with ROMWE was pretty terrible. I bought eight items and ended up selling four of them back to the community and donating them because they were such a disappointment. The sizing and material were all over the place, and the photos were misleading. The only thing I was satisfied with was a vest. I definitely won't be making another purchase from ROMWE anytime soon.

I recently made a purchase from Romwe, spending a total of $214.56 on clothes. I wasn't in a rush to receive my order, so I waited patiently for a few weeks. When I finally received the first shipment, I was excited to try on the clothes, but my excitement quickly turned to disappointment. The dresses I ordered had black and brown stains on them, and the stitching was loose all over the place. The quality of the material and tailoring was extremely poor and not at all as pictured on their website.

I immediately opened a ticket to cancel the rest of my order, but Romwe had already shipped out the remaining items. Their customer service assured me that I could return the items if they didn't meet my expectations. Unfortunately, the rest of the items had the same issues as the first shipment - they were defective, poorly made, and not as pictured.

I opened a new ticket to start the return process, which took about two weeks of exchanging messages with their customer service. They asked me to send pictures of the defective items, and then offered me $10 as compensation and to keep my order. I was not happy with this offer, as I had paid over $200 for clothes that I couldn't even wear. I insisted on a full refund.

After much deliberation, they agreed to refund me for the items I was returning, but they wanted to put the refund in my Romwe wallet. I was not happy with this, as I wanted the refund to go back to my original method of payment, such as my PayPal or credit card account. I felt like they were dragging out the return process and didn't want to accept returns.

I returned the clothes on Monday, April 24th, and they are expected to arrive at Romwe's New Jersey warehouse on Thursday, April 27th. However, I have not received a response from their customer service since Sunday, April 23rd. I have sent six messages already and have not received any response. The return process has been ambiguous and frustrating, so I would caution other consumers against buying from their website.

My account in ROMWE is [protected]@gmail.com. In the politics they say that if you get charged with tariff issues they will help you pay it with a half compensation. When I asked Them to help me they decided to blacklist me and I think that is unThem to help me they decided to blacklist me and I think that is unfair.They also insinuate that the invoice is fake and I don't really have time for doing those kinds of things. If I had known that they weren't going to help me I wouldn't have paid the customs but I did it scenes in their political said that they would have help me. I would have returned the package But it's too late since I have already paid and received it so I just want him to give me my compensation and we can finally end this problem

order was placed August 27, 2019. paid with american express. my order consist of 1- Iphone triangle bracket; 1-dinosaur stud earring; 2- circle buckle belts, 1-brown the other black. 1- pair of cross earrings and 1- pink /white jacket size XL. These things were ordered for my grandaugther. i would like the products or my money returned. [protected]@Gmail.com.

request a refund unauthorized use of credit card on4-26-19 you took out of my account 50.37 also26.88 i have complained of this before and you sent me a note saying that you would return my money in 30 days and that time has lapsed. so if you could help me with matter i would appreciate it.my e-mail address is [protected]@hotmail.com thank you i dont know how you got my banking information, but i nrvered order anything from you people if you could find out who used it i would really like to know

DELAY DELIVERY. *Worst service*

I ordered some clothes from Romwe.in on 3rd of July 2019 and it has already been 12th of July 2019 now but I have not received my products . I thought it might only take some 4 days to get delivered. If this is the service you provide to the customers nobody is buying again .I'm gonna leave the city on 14 of July so please deliver my product by tomorrow i.e 13 July 2019
From Dehradun India
Tracking number [protected]

I bought this cute windbreaker when it was on sale (i forget the price) but after wearing it once and washing it, the stings started to fray and after i washed it, it put my whole laundry load in a giant knot and the strings got ruined. Along with that I ordered a long sleeve shirt in my normal size and it came in small enough to fit my 10 yr old sister.

Hi
I have placed some orders in November and my items have not arrived. I have contacted Romwe being told that the items will arrive soon but after waiting for over a month, I have contacted again today and they said my items was returned, without any notice or confirmation. I am very unhappy with the service as the items was for the festive season for a gift, I was hoping to receive it anytime during Christmas period but your team has failed to deliver on time. This is absurd as the expected delivery was 1 week. As a consequence, I am beyond frustrated and disappointed with your service. I would never recommend Romwe to friends and family, I had an appaulling experience. I demand a compensation as a result of poor customer service. I would appreciate if I get any positive outcome.

This website provided me cheap poorly made clothes. I returned and NEVER got my money back tge stuff worth $60. It is Cheap china clothes that take to long to get here. It is honestly upsetting when these sites are made and you think "that's cute" and people are just taking your money. I really wish that I could get my money back and that this does not happen to anybody else. I will never use these cheap websites again!

I was not home when my package was "delivered" and so it is apparently being "held for consignee pickup". I have not been told where to pick it up from or what company is holding it. I went to my local Australia post and they told me the tracking number is not in their system at all. There are no details anywhere in the app telling me where it is. I did not receive a card or an email telling me anything.
I just want to know where my package is

I have ordered two items (one Ripped cuffed oFfset printing jeans and grey dip Hem chocker Neck wrap Front t shirt) on October 3 2018 .but it is showing that it has been delivered on October 13...today is Oct 18 but I didn't receive my order.
Tracking id:[protected]
Oreder:RWKKC38996
I m trying to contact you but it is not working.either you deliver my order otherwise you refund me full amount what I have paid

On August 17, 2018 I ordered US$ 115, 62 merchandise and payed it by Paypal. You sent me the receipt. The clothes were supposed to be delivered at 1670 James Ave, Miami Beach, FL 33139, (Crest Hotel Suites) with a maximum delay of 7 laborable days because I had to leave the place on Wednesday 29th August 2018 at 8.00 AM.
I received an email from you that you had shipped the order on August 22nd.
Unfortunately the package did not arrive to my address and I left the place as I had planned with no news of the items I had bought and already payed 11 days before.
I ordered the Crest´s manager not to accept the package because I was leaving US to my country and nobody could take care of it in the future.
So I want an immediate refund for the money payed as I received nothing from you.
I am writing this after I got home. My mail is [protected]@montevideo.com.uy and you can imagine the disappointment of all this problem. Please answer asap and regards.