Rent The Runway Customer Service


Rent the Runway, Inc.

345 Hudson Street, 6th Floor
New York
New York
United States - 10014-4502

Customer Support Phone Numbers

+1 800 509 0842(Customer Service) 0 0

710 N. Wabash Avenue, Chicago, IL 60611
Store Hours:
Monday - Friday: 10:00 am - 9:00 pm
Saturday: 9:00 am - 8:00 pm
Sunday: 10:00 am - 8:00 pm

New York
30 W. 15th Street, New York, NY 10011
Store Hours:
Monday - Saturday: 9:00 am - 9:00 pm
Sunday: 10:00 am - 8:00 pm

San Francisco
Neiman Marcus Union Square, 150 Stockton Street, 5th Floor, San Francisco, CA 94108
Store Hours:
Mon–Wed: 10 am – 7 pm
Thursday: 10 am – 8 pm
Fri–Sat:  10 am – 7 pm
Sun: 12 pm – 6 pm

The Village at Westfield Topanga, 6320 Topanga Canyon Blvd., Suite 1660, Woodland Hills, CA 91367
Store Hours:
Sun: 11 am – 7 pm
Mon – Thurs: 10 am – 8 pm
Fri – Sat: 10 am – 9 pm

3336 M Street NW, Washington, DC 20007
Store Hours:
Monday - Thursday: 10:00 am - 9:00 pm
Friday: 9:00 am - 9:00 pm
Saturday: 9:00 am - 8:00 pm
Sunday: 10:00 am - 8:00 pm

Rent The Runway Complaints & Reviews

Rent The Runway / free trial scam

Jun 25, 2019

I filed complaint with better business bureau: I signed up for their free trial of unlimited rental service. At the end of the trial period, I went on-line to my account to find information on how to cancel and to see my contract. Under my account information, there was no credit card on...

Rent The Runway / dress lining hanging out

Sep 22, 2018

I ordered a size 8 Petite and I received an 8. The lining inside was hanging below the dress by about 2 inches, so I had to do a quick "hem" so that it would not show. I can't believe this dress made it to me in this condition, and the garment bag the dresses come in do not keep the item...

Rent The Runway / subscription

Dec 07, 2017

My daughter is a loyal RTR subscription customer and she gave me a subscription as a Christmas gift over the Thanksgiving holiday when she was home visiting. We picked four things together and she signed me up. One formal dress was tight in the waist when it arrived so I put it back in the...

Rent The Runway / Ridiculous

Oct 22, 2017

Rent The Runway is the worst company ever. And here is why: I was told so many times: try this website, it's a great service, save the money and blablabla. Ok, they convinced me to do it. So many friends of mine couldn't make a mistake. Or could? I chose the dress to rent it and there wa...

Rent The Runway / Don't believe them

Sep 26, 2017

Marketing kings. Use all the means to convince you to rent a dress or it will be rented by someone else in 3 minutes... 2... one... oh you're late!! So many people buy on this crap. Guys, it's just a website trick and nothing else. They have many dresses and don't believe when they say that...

Rent The Runway / The absolute worst!

Jan 29, 2016

I have been a loyal customer for about several months now. But now I'm done with Rent The Runway and will never buy anything again. I made an order, paid for it and was told they've placed my shipment on a 2 day shipping with USPS. I was not hoping to receive my items so fast, because I...

Rent The Runway / Really disappointed.

Jan 08, 2016

I ordered a dress for my birthday party. The night before it was supposed to arrive I was informed that the dress was out of stock. They offered me to choose another dress and even offered me a discount. I quickly and in a panic checked their website and picked up another dress. But their... / Something was wrong with the dresses

Aug 23, 2015

I rented dress through the company But each time something was wrong with the dress. It didn’t look the same as on the picture. I rented and paid money, but I didn’t wear these dresses, because they were beautiful and stunning as they looked one the pictures. Also... / Seller didn't provide the dresses on time

Jul 31, 2015

We decided to rent three dresses for the event through the company It was bad idea, because one day before our event, it turned out that the dresses weren’t available. We contacted the seller and asked about our deal, but he assured us that we would get the... / they didn't return my money back

Jul 06, 2015

I bought dress for the event from the website I placed the order and paid for the fast delivery. I spent about $600 for the whole order, but the company decided to scam me. They took money and haven’t delivered the order on time. It was terrible deal and now I... / The seller refused to take the dress back, but it was in awful condition

May 13, 2015

I purchased the dress from the company, but it was bad experience. The dress arrived in horrible state. The quality was so poor and looked like piece of crap. I decided to return the dress, but the seller refused to take it. He told me that I tore the dress on... / They still haven't solved my problem

Nov 21, 2014

I rented gown through the company I paid money for it, but the rep didn’t provide it on the promised day. I spoke with the rep, who told me that they were solving my problem. WTF ? After a month, they still haven’t provided any reply. I was really upset... / Seller fooled me and didn't return money back

Oct 04, 2014

I bought jeans, hoodie and other clothes from the website I got my order on time, but when I opened the package, it turned out that the quality was horrible. I immediately contacted the rep and told that I wanted to get full refund and returned the order. The seller...