J&T Express
reviews and complaints

Hello,
I look for my parcel which already in J&T CDC Kulai 303 from 4.9.2021 till now. 6.9.2021, 1 of the WhatsApp from J&T [protected] asking receive the parcel or not? I didn't receive it and contact back the number but totally didn't answer. I try contact the phone number in web page are UNABLE TO CONTACT. Nobody answer phone or direct to message. What are the purpose for having the contact number? For What? I need this parcel Urgently for my son which will travel to UK on this Friday. Now what is happening? Please ACTION and ADVICE ASAP.

2021-09-08 12:37
Parcel is in transit. J&T CDC KULAI 303
2021-09-07 11:09
Parcel is in transit. J&T CDC KULAI 303
2021-09-06 15:54
Parcel is in transit. J JHR303
2021-09-04 19:42
Parcel is in transit. J&T CDC KULAI 303
2021-09-04 11:53
Parcel has arrived at station J&T CDC KULAI 303
2021-09-04 07:50
Parcel has departed from station J&T JHR_GATEWAY
2021-09-04 07:49
Parcel has arrived at station J&T JHR_GATEWAY
2021-09-04 07:47
Parcel has departed from station J&T JHR_GATEWAY
2021-09-03 20:43
Parcel has departed from station J&T BENTONG_GW
2021-09-03 20:09
Parcel has arrived at station J&T BENTONG_GW
2021-09-03 17:25
Parcel has departed from station J&T DP PPRAUB 01
2021-09-03 12:53
Parcel has been picked up by courier
2021-09-03 00:34
Sender is preparing to ship your parcel

[protected] jt tracking num.

Since 4.9.21 parcel was pending at pjs. Its alreaddy 4 days. Not moving at all.. Why this kind of worst and bad servise by jt express.

Suppose today I need receive my parcel. Last date today..

If no body working at jt express msysia.. Close this courier servise... Atleast shopee or shopee buyer can find other courier servise.

What a terrible, worst and bad servise jt express malaysia

Good afternoon. I have shipped the goods on 5/9/2021 tracking number [protected] to the address No 133, Jalan Merbau, Oren Business Center, 13000 Butterworth, Penang and until now my shipment still could not be delivered to the proper location. The track and trace system also did not make any updates to know the latest location of my goods. Please sir/madam be able to take appropriate action so that you are responsible for the delay in sending my goods

My parcel shipment on 4/9/2021.
The status state it was delivered on 7/9/2021 in the midnight.
It took almost 4 days to arrived.
The problem is I did not receive any parcel from the courier.
What should I do?
Is there any problem with the courier?
If the courier having a problems please take an action.
I have already allert for this problem due too many customer complain for the same cases.
Please upgrade the systems to encourage customer.
Tracking no: [protected]

Barang saya stuck jnt bagan dan penang gateway.. Sehingga sekarang saya belum terima lagi barang itu! Jika hilang atau rosak saya akan buat aduan polis dan mahkamah.. Call tidak pernah di angkat.. Korang tidor ke?

I'm Jiva here launching a complaint on J&T service. I didn't receive the parcel till today 7 Sept 2021 where it been out for delivery on 13 Aug 2021. I have connected the customer service man times and launch a complaint but there is no response from them. The only answer which I get back is "the parcel is already in seri kembanagan hub, will try to deliver to you" and I also can't track my parcel on the website.

Its is already 3 days but my parcel stuck in transit. Please be responsible and trustworthy courier. My tracking number is [protected]. Please do your job properly or I will not use your service anymore. If have any problem with the transit let me know and I will understand the situation happened. Last but not least please delivery on time and do not delay the transit. Thank you

I want to complaint about this delivery girl because of her rude attitude. I don't know if she is just the j&t runner or she is staff of j&t but she's so rude. She call me and suddenly without any greetings 'salam/good everning' or so what ever she talk with me with high note voice. I politely told her my house location, the significant thing she can see but then she call me again and say "If u dont know where's yr house then how will I deliver this parcel?" Other delivery man also I gave them exactly same direction and they found my house by only 1x delivery attempt. Now my parcel haven't arrived yet and Im worry if she throw away my parcel anyway her way home.

My parcel (620000030520585) has been stuck since the 10th August 2021. I'm not sure where the parcel stuck as the seller said that my parcel was stuck at J&T putrajaya while tracking apps showed that my parcel stuck at J&T pendang, kedah. Please.. I need the parcel because it is a gift for my friend. Im hoping for a positive reply from your side. Thank you.

He called me and talked to me casually, he even sort of scolded me that I entered the wrong address. Ang bastos ng pananalita, he even called me bastos. Right after I ended the call he messaged me na I cancelled the order, pero di ko naman cinancel, what an approach. First time ko to maexperience from J&t riders, you hire these kind of employees? What if hindi niya lang sakin nagawa yon? nagawa niya na rin sa iba. Will you just let him disrespect people as he please?

The photo that will be attached is a copy of our texts making use of our hiligaynon language.

Hi..I am a very disappointed JNT customer..I am here to make a complaint about my parcel pending delivery.. through tracking system, number [protected] was pending delivery almost 2 days in Malacca..No new update had been received. I am worried that something terrible
might happen to my parcel due to this unprofessional conduct. I hope this administration could investigate the cause of this delay. It is very disturbing on my behalf because I need it urgently. Thank you and have a nice day.

Case : Missing parcel.

Airway bill Number : [protected]

Item #1 : Concrete Mixer
Parcel Size : 42cm x 78cm x 63cm
Parcel Weight : 48kg

Item #2 : Spray Gun
Parcel Size : 23cm x 15cm x 20cm
Parcel Weight : 0.9kg

Timeline :
15/6/2021 - Mistakenly sent out two different parcels with the same airway bill attached.
17/6/2021 - J&T sent out one of the parcels. Parcel was delivered.
22/6/2021 - Contacted customer to check if they have received item #1 instead of item #2. Customer confirmed that they have only received #2.

Image 1 : Screenshot from the Buyer's Order in Shopee.

After locating the potential buyer that might have received the concrete mixer (Item #1), we contacted them and they said that they received the spray gun (Item #2), not the concrete mixer. However if we clicked into the income details of their order, "RM51.60" was deducted from the order because of shipping fee, the parcel size's shipping fee has exceeded, so it is confirmed to be the concrete mixer (Item #1).

We wanted to proof that the buyer received the concrete mixer (Item #1) instead, so we asked J&T for the proof of delivery.

So I checked with one of the staff in J&T and asked her to help us to check if the parcel was delivered to the customer. The staff checked and said that there are two parcels with the same airway bill, and so J&T Negeri Sembilan chose to deliver one of them (Item #2) and keep the other parcel (Item #1) back at J&T hub.

These two images were provided to me by the staff.

Image 2 : Proof of Delivery from J&T

Image 3 : Status of the parcel.

When the customer received the parcel, the airway bill was attached to the parcel. But in J&T's proof of delivery, the airway bill wasn't attached to the parcel. So there are two airway bills, which we have mistakenly printed twice, attached to Item #1 and Item #2.

We have been going back and forth with the staff of J&T for feedback, but we are always awaiting feedback from J&T Negeri Sembilan for the parcel, but they never helped us to look for the parcel.

Nearly two months passed, and we are still waiting for J&T Negeri Sembilan to get back to the J&T staff that's helping us to contact J&T regarding the missing parcel.

The parcel is worth RM800, and J&T Negeri Sembilan hasn't been helping in moving the case forward, so we hope that MCMC will help us with this case. Thank you.

My address is on PT2478 TAMAN ADIS INDAH JALAN TOK ADIS 21100, KUALA TERENGGANU, TERENGGANU. But always send to wrong jnt point. supposed after check point Kuala Nerus parcel send to CDC syed zain (302). but always send to CDC Chabang Tiga(301). now my parcel return to Kuala Nerus. Every fricking time always like this. Please fix ASAP. Please ensure every item that send to my area reach check point CDC syed zain after check point sorting center Kuala Nerus. The item supposed take 2 days only, but this almost a week now.

Ref [protected] and ref [protected]
Kindly investigate and give answers why it's take tooo long to receive the 2 deliveries.

I sent a parcel on 26/08/21 at 14.21 J&T Bentong Town tracking number [protected]. The parcel is to be sent to Seremban 2 Heights. The same parcel arrived at Transit center NSN Gateway Sereban at 3.19 a.m. on 27/08/21. It was scanned by Muhamad Zulqarnian Bin shasudin later the same day at 11.22 a.m. the parcel was scanned by auto scan 3 scan sent to DCD SEREMBAN 303. I have made numerous calls and the last instruction was to make a claim since the parcel is missing. The total value of the parcel is RM 150. I have used J&T for the passed 1 year. Please be more responsible to customers's complain.

Tolong lah hantar barang urgent nak pakai! Dri 26/8 skrg dh 6/9 nak tggu kiamat ke baru hantar!

Hi,

I would like to complaint and get the refund for this items, I have ordered them under shopee on 3/8/21 with tracking id : 620000013907101.

I havent received the item until now. And as i found out the item was placed at different location other than the requested address since 4/8/21. The seller ask me to complaint this at JnT.

Please advise.

Do email me to aya.[protected]@gmail.com asap or whatapp at +[protected].

Thank you

My parcel has been stuck and no update at all since 4 Sep 01:17 after departed from station j&t pen_gateway. After contacting the Sunway Tunas branch Penang, I was told that the delivery staff was under covid quarantine and I was told to wait until he is recovered or until his quarantine ends. This is totally unacceptable and ridiculous. I never seen such a bad service, no backup pkan at all. Pls deliver my parcel asap!

Tracking number: [protected]

You guys sure throw my shipment very seriously.
Even I got stick fragile stickers and you guys never care.
All 3 parcel with J&T, all broken.
Bad service ever.
Same parcel with other courier services with no issue.
Won't use your service again.

My parcel [protected] still pending from 2/6/2021 till now..