J&T Express
reviews and complaints

I am complaining about the incident happened to my order with Shoppe, the app said that my order is on delivery, just keep my line open for calls and txt from the rider, days have past the deliver never happened and there is no call or even message/txt on my number. But the must hurtful part is that i the system said i was unreachable, "they never called or txt me" i have signal on my phone 24hrs a day, i could even use my data at 4G". This is unacceptable in my part.

I don't receive my parcel it already 7 day... No update just silent.. Just stuck at the same place for 6 day.. Can't you give explain what happen it 7 day already..

[protected]... Tracking no, item not receive... Almost 1 month...

Condition kotak ubat capsule dlm parcel sgt teruk .

Packaging kotak ubat kemek dan koyak .

Content dlm kotak (ubat capsule) kemek dan peket itu terbuka menyebabkan ubat capsule itu terdedah, berabuk dan berdebu .

Ini menyebabkan Customer reject product yg saya jual itu . Dia minta blk refund rm110 product itu .

Zul [protected]

[protected]
parcel is not delivered and missing. when i check the proof of delivery yet my number is not match. [censored].

The parcel number
[protected]
have the documents which is impt.
Was delivered in the wrong person
the fact that me myself does not write any address of the person that will receive how come that it was delivered? The person must go to your branch and must be return but the parcel was said delivered... Please I need those document...

Please TEXT ME BEFORE YOU CALL

[protected]

620000333100161

620000333071224

Selamat sejahtera saya ingin membuat aduan. Sudah berapa hari parcel saya masih tak gerak2. hal ini kerana parcel itu berupa makanan iaitu kek. ia perlu dihantar segera kerana kek itu akan rosak jika melebihi 5 hari. sekarang sudah 3 hari prcel masih tak gerak2,

Traking no.630428435427
630428435401
630417543801
630430757072
This 4 patcel not yet delivery to my custome pls help me to check what happen about this ...

Helo Jnt Perak, Berapa lama nak peram barang saya dekat Larut matang tu. tolong settelkan masalah ni cepat la. ni no tracking parcel saya [protected]. Saya urgent nak guna barang tu

Saya nak guna barang cepat. Saya tak kisah ambil masa seminggu kalau dari luar negara. Tapi kalau dalam negara sendiri jadi macam ni. Siapa je yang tak marah? Betul kan? Saya harap pihak JnT cuba selesaikan masalah ni secepat yang mungkin. Ada ke patut saya order dari Selangor tapi sampai ke Larut Matang? Saya duduk Padang Rengas diorang dah lalu tau tempat saya. Jauh ke atas perginya apa cerita ni!

Parcel: SPN-PEN306006
No siri: [protected]
Nama penerima: Rose Amirah binti Nawawi
Nama penghntar: PS intansyfns Empire

1. Bila parcel sampai, 3 barang hilang dari parcel
2. Sender maklumkan tiada gunakan sebarang tape JnT
3. Ada koyakan pada plastik dan ditampal dengan tape JnTExpress
4. Sebanyak 3 barang hilang, iaitu semuanya adalah produk kecantikan.
5. Saya sangat kecewa dengan keadaan ini. Saya nak dapatkan respon dari pihak JnT. Please respond me, my email: [protected]@gmail.com

Date of incident : 3/9/2021-12/9/2021
With reference to the above tracking number given, the parcel was posted to J&T express Bayan Lepas on 30-31/8/2021. There was a mistake by the sender on the delivery address (Postcode and city). The correct postcode was 46200 Petaling Jaya. I have called call center on 3/9/2021, address has been amended and I was informed the report has been made, and parcel will be delivered to Petaling Jaya soon. Unfortunately, the corrective action has not been taken, and I have called multiple times ( 6-7 times) over 10 days, every time I called, I was informed report will be made, and the respective warehouse (sorting center) will be informed. But, the respective center has failed multiple times to scan and sort the parcel correctly. Looks like there is no point of calling call center and making report, when the warehouse could not follow up with updates and act accordingly. The parcel has been travelling back and forth Banting and Petaling Jaya for more than 10 days. I hope the authority will make an action against the J&T express Seri Kembangan and PJ Gateway branches, for failing to give the best service to the customer. I had to collect the parcel myself from Banting branch on 12/9/2021, because I have lost trust in the service. This report is made, to let the administration of J&T express be awar of the existence of such issues in your service and branches. Hope improvement can be done soon.

Thank you

The service can close already. The j&t center at sungai lokan (penang) is unreachable and my parcel been hold at j&t so long...most bad service among courrier which i been receive so far.

The tracking number is [protected] and the postcode is 36800. It supposed to be sent to Perak Tengah district but it's being brought to Larut Matang district, PRK 900. J&T Express, please send to the right address and postcode because the parcel contains food. Which I'm afraid it might going to turn bad if it's not arrived in the nearest time. Plus, I've read reviews that parcels tend to stuck at the hub PRK 900 for a really long time. And that's not good since my parcel contains food.

Hello, i have made order from shopee since 09/09, and the item was from Petaling and sent to Sri Petaling, but when i check my parcel at Penang. I try remind by J&T app, but they say "Invalid Order Number" even the tracking is real. Pleasee sent me asap my parcel. Please dont take is easy, i buy with my money, not your money ! Remind the parcel man to sent my parcel asap !

Parcel saya dibuka, dan mask hilang 2 unit. Lepastu diselotep pulak balik! Harap pekerja xjujur dipecat. Spxmy019673632418
Banyak sangat complaint pasal staf jnt buka barang staf. Tolonglah pihak pengurusan ambil tindakan. Jangan sampai syarikat anda tidak dipercayai lagiiii

Norazman
[protected]

[protected]

I have problems with the attitude of J&T runner whom covers my area. He refused to hand in my parcel to the 4th floor at my doorstep and yet asked me to get down and get it by myself. I have already let him know that I am currently pregnant and due to our current Covid condition, I prefer not to go out anywhere and this is the reason why I choose to purchase online.

This is not the first time I am facing with his bad behavioural manners. He did asked me where is my husband and I'm so mad with this question as my husband is working abroad and currently in Dubai, he-the runner should not ask me this. He should just done his job by handing me my parcel!

And as per the attachment, it was really funny to read his reason of failure to deliver at 2343hours : DILUAR WAKTU OPERASI.
Of course! It was already late at night and if it was true he did came to deliver, who on earth will open the door for him at that hour whilst the husband is not at home!

That's all!

Please kindly check your system for delivery address update.

Yesterday, I update the delivery address for this parcel in the website services "delivery address update'.

But today, the parcel is still delivered to the old address.

I am very disappointed.

percel sy tidak ada update dan tak d hantar

I have 2 parcel from j&t kuching 301. This is this one chinese girl, delivering my parcel. She throws my parcel out from her car while im in front of her. She absolutely can just pass it gently to me, but her behaviour makes me feels so terrible with j&t services. If can please punish her for her really really bad behavior.