J&T Express
Reviews and Complaints

My parcel was lost did your staff steal I'm so disappointed I hope you take action on your stuff I'm lost my parcel you have to do something about it I'm excited because the parcel is on the way but lost did you guys hire staff who have a bad attitude I'm so mad at you guys I have been working for it and your stuff just steal like that I hope you take action to this if not I can't trust your service anymore!

Selamat petang.. Kenapa parcel saya masih on hold?.. Pengirim dah hantar sejak 17hb september.. On hold sejak 2hb oktober.. Lambat sangat service..3 parcel saya masih on hold di bintulu..

[protected]

Based on this tracking number, please check the delivery man who sent this parcel. He came angrily saying I didn't put name. While the name is already available. He just needs to find the address and when he reach he keeps getting angry. Other courier also have came before but there was never any problem. What kind of service, the courier man can anyhow angry with customer. Some more, he never come with JNT truck but come with airpak express truck and he also not wearing jnt uniform but only casual shirt.

Hello j&t, there is a serious incident which goes to a lot of my shopee parcel was delivered unsuccessfully due to buyer not on location or destination code wrongly. As I placed order parcels to office that's mean I ask j&t to pass it to the guard ok? Coz I'm working not for j&t seeking me and when he failed to see me to pass the parcel then take back the parcel to the courier. Hello? Then what is the function of I put my office address? Then, the another is destination code wrong so cannot deliver hello? Why other j&t abang can deliver? What's wrong with j&t? Then I chat online at j&t website no reply no settle..so u does not want to responsible for my over hundreds of parcel?

Hi i would like to lodge complaint regarding 1 of j&t rider delivery.. i just got back from work and saw j&t rider not wearing mask throwing parcel infront of my house.. when i came to pick up the parcel there were fragile sticker with notes.. the rider just look at me and went away.. i've attached the parcel picture and the rider's car.. thank you

29/9/21 dan 6/10/21
[protected] (rider) [protected] (client)

29/10/21 (waybill : [protected])
Pada tarikh yang dinyatakan diatas, pekara pertama yang saya ingin tahu benarkan rider jnt tidak boleh menghantar terus barang ke rumah? Pada tarikh tersebut rider enggan menghantar barang oleh kerana barang besar dan tidak muat kenderaan jnt hantar masuk terus ke rumah kerana laluan sempit sampai perlu push my dad ambil sendiri barang itu diluar, my dad masa tu memang tkde kenderaan besar untuk amik barang tersebut diluar tetapi rider berkeras juga memaksa ayah saya keluar ambil diluar . saya sangat tidak senang atas tindakan rider jnt tersebut, saya sangat mengharapkan jnt msuk hantar terus ke rumah kerana kami tiada kenderaan yang besar untuk mengambilnya dan akhirnya barulah rider tersebut akur dan menghantar barang tersebut kerumah.

6/10/21 (waybill : [protected])
Ini kejadian kedua, rider yg sama enggan hantar kerumah dan menyuruh saya keluar amik diluar atas alasan barang saya tidak berbaloi sebab kecil . akan tetapi akan sedikit hairan jnt lain hantar ja barang ke rumah sepupu saya di laluan yang sama sebab rumah saya dengan rumah sepupu saya bersebelahan je, knp rider ni tak nak hantar ye ? bila saya tanya procedure jnt sepatutnya mcm mna? should be hantar sampai rumah kan ? dan rider tersebut agak rude dan agak marah dengan pertanyaan saya . ur side kena faham jugak customer bukan always ada dirumah sometime pun dorang ada kat tempat keja dan ada sebab lain yg tak boleh nk elak . dan betul ke rider memang tk boleh hantar kerumah atas sebab2 tertentu?

Kenapa parcel saya dari awal lagi outbound dri MyS gateway pun dah lambat, sedangkan parcel yg post out lambat pun dh dpt, sudah la outbound lambat, ini dh tiga hari on hold di j&t pcp labuan 443, selalu sgt kalau dari awal stuck mmg akan stuck dimana mana 😑 tolong cepat ya j&t jgn tiba tiba mesej parcel sampai dlm keadaan rosak dh 12 hari dh ni

Hi,

My customer complains that the hub at Seberang Perai, Pulau Pinang hold the parcel 6day already. they are no update in system tracking. Please check this tracking no [protected]‍.

I'm not sure if the delivery guy missing some common sense.. do you put parcel on top of a pillar with chance the products inside will spoilt due to hot weather and get wet when is raining? Regardless the receiver at home or not..worst most if the receiver only get back home at the end of day..or being stolen by others since it is very obvious sight for thief to take.. please educate delivery guy to at least call receiver or put in hidden safe place.

Parcel posted out since 26th September. It has been more than 2 weeks now.

Tracking number: [protected]

Parcel arrived at J&T LDC BINTULU 603 on 3 Oct 2021. Only try to send to me on 8 Oct 2021 but failed eventhough I was there all the time.

My tracking no : [protected]

Barang saya hari ini out for delivery 10hb dalam sistem. Kes ini berlaku di jnt Cawangan Sandakan. Barang telah dipos pada 1hb. Saya mendapat panggilan dari penghtr jnt bhwanya dia telah dekat untuk hantar barang saya dan meminta saya ambik dibawah. Saya tinggal rumah apartment dan ada lift. Penghantar tersebut tidak menghantar barang saya sampai depan rumah. Melahan membuat aduan alamat dan no tel tidak dapat dihubungi. Sedangkan alamat sy tu telah banyak kali saya guna membuat pembelian dari shopee. Tidak pernah mempunyai masalah kena turun bawah ambik percal. Perkerja seperti ini kalau tidak mahu hantar barang sampai rumah sila lah berhenti dan kerja jadi bos la senang. Sudah menyusahkan orang dan servis yang sangat lembab dari jnt yang mengambil masa agak lama nak sampai. Tu pun belum saya, sebab saya tidak terima barang saya lg. mohon tindakan segara.

Knapa brg sy smpai skrg masih sangkut di swkair gateway dr 5/10 smpai skrg x gerak2 lg..dh lh sesat sampai ke kota kinabalu sana..sampai sahaja di sarawak trus sangkut di kuching..aduhai..11 hari tnggu x smpai2 lg..slalu x ada lah truk mcm ni sgt..tp kali ini mmg bad service lh..nk hntr ke sarikei ja..slalu kalau dh smpai kuching ambil masa 2 hari ja dh smpai sarikei..tp skrg dh 5 hari..x gerak2 lg..

My parcel delivery is late. Although I know that it has arrived at J&T CDC Kuching 301. Try so many times to contact the office number but no one has ever pickup my phone calls. Got in touch with J&T Kota Sentosa, Kuching, Sarawak Malaysia and give me the name of the person incharge. But Gary was also unreliable because he didn't want to answer my calls since 8/10/2021.

My parcel still on hold at J&T Bintulu for 4 days reason attempt failed, the service of J&T getting worst, parcel no. [protected]

My order from Lazada with tracking number [protected] was not delivered and is now on-going return to seller. The reason explained by the local hub after I called was due to granular lockdown in the destination province, which is my address. As per the executive order mandated in my location, courier services are not suspended or affected by the granular lockdown. In addition, other courier services, ex LBC, is operating. So why is it that J&T could not deliver my parcel? The local hub did not also informed me before tagging my parcel for return, I could have just authorized someone to pick up my parcel. I have been waiting for my parcel for days to arrive but ended up being returned without information. I am supposed to use the item inside the parcel for work, how am I gonna work without my parcel delivered? I have called two J&T local hubs but there is no solution to my problem when in the first place it is their fault.
I hope I could get a positive response out of this claim.

Barang dalam parcel customer saya telah hilang.dikoyak kan oleh staft/rider j&t kita juga tak pasti .kami mahu ganti rugi barang tersebut .barang telah terima pada 4.10.2021 tracking number [protected] . Nama customer saya Robica kalong Hp [protected].Saya mohon kepada pihak j&t supaya berkerja sama dan mengganti Rugi barang tersebut .harga barang rm159 .
Sila hubungi kami [protected] .
Saya adalah penghantar barang tersebut

My item [protected] stayed idle for 2 days now and not moving. Please clarify since its urgent and its been many days without any update already.
[protected]@gmail.com

Poskod: 98700 limbang, sarawak, malaysia

Already 2week still not received my parcel, always delay to delivery. If shopee use poslaju, only take 1week.. Why ur service take to long to snt parcel? Please improve ur service fast especially my country limbang sarawak.

Barang yang saya order sudah lama sampai ke J&T CDC Bintulu Sarawak, sampai sekarang saya tidak menerima barang saya, saya sudah call ke office J&T Bintulu Sarawak, namun tidak di jawab dan apa masalah service J&T Bintulu, sangat mengecewakan, dahlah service teruk dan staff salah hantar ke alamat tempat lain, sedangkan alamat yang saya bagi adalah betul, langsung tak bertanggungjawab, sangat² mengecewakan J&T Bintulu Sarawak