J&T Express
reviews and complaints

Hi,

I have placed an order to deliver to my house at Setia Alam, on 4-April.

It have been more than 2 weeks now. I have yet to receive any response or updates for J&T.

Here's the chronology and details:

1. My item was not delivered since 7-April. It says "Parcel in transit. J&T CDC Pekan Meru 307"

2. I have called to these phone numbers: [protected]. 03-[protected] but went unanswered.

3. I sent email to the support team at: [protected]@jtexpress.my but instead I received a reply that says "smtp; 552 5.2.2 Quota exceed the hard limit"

May I know what will become of my undelivered item?

The address I input was correct, but still the delivery was failed! Upon checking on my lazada app where the deliveryman take a pic of my failed parcel delivery, I was shocked that this deliveryman did not even bother to check the address! The location where he delivered the parcel was not the location I input! I am in basak lapu-lapu city bt his location was in ibabao agus lapu-lapu city! How come not noticed it? And did not even bother calling me to ask! I did not received any calls! Such a dissapointment!

Lembab... Peram brg org... Call tak jawab... J&t ldc / cdc puchong... Apa masalah?

I was at home for 3 days straight and courier put delivery status as “receiver not at home” TWO DAYS STRAIGHT! Why the [censored] are you lying about the receiver’s presence? You trying to keep my package for yourself?

Hi, I wan to mk complain abt JnT courier service Slim River, Perak. Usually i'm receiving msg like bad weather and attempt fail. But unfortunately no bad weather at here. Once my item reached to distribution centre, they kept the item atleast 2 to 4 days with them.My item reached on 14 april to the distribution centre. Today alrdy 16 april. Last time because of the courier service make it delay the item become melt. Pls tk action asap.

Barang saya dri 11 hari bulan 4 smpai skrg masih on holl barang kipas fom ori berhaga rm400 . Jika barang hilang knpe tidk bagi tau ...lokasi on holl

drop point pcp manir 402

Saya num [protected]

Parcels got on hold since 8th april to 12th april with UN- reasonable remarks - " out of shop / office's business hour". From CDC PORT KLANG 311.

Tracking no : [protected]

Please delivery n sent my parcel at jnt bukit. Kemuning 606 as soon as possible.. urgent.. ! Almost one week that parcel there .. this is my tracking number n order [protected]

Parcel stuck at J&T's drop point at CDC Klang Jaya 303 for 16 days. No delivery attempt done even once. Very disappointed since the parcel contain food. Not sure the food still can be consume or not. Very BAD service from J&T.

Dear Mr/Mrs,

I am Mohamad Hanis Afiq regularly using J&T delivery services in the Nilai area. I have been experiencing poor services given by J&T PCP DESA MELATI 406, when an item has been stuck there, it will take over 4-5 days to receive it. Beside that, the rider always signs off that the item has already been delivered, but the fact that no item has been received by me, in the shopee system simply said already delivered and complete without delivery proof. I believe this is because of the work ethic of workers. Please rectify this issue ASAP. For your info, if you type this center name at google, you can see many complaints from others regarding the same issue from a long time ago. Is this the service that we expected? For the record, this complaint will be submitted to MCMC to make sure this issue will be taken seriously by your side.

Thank you.

Regards,

Mohamad Hanis Afiq

([protected])

[protected]: my parcel delay, and its not my problem.. Because I been staying in my office for a whole day, whole week during office hour, to wait for my parcel.. I already complaint to j&t website, but no action.. I really mean it, no action has been taken.. I still have another very expensive parcel will be deliver by j&t.. If the parcel not delivered, im going to take a police report.. If shoppe can choose the courier I wouldnt even choose j&t ever

My parcel stuck at Transit center MYS GATEAWAY -KLANG since 10/04

please take immediate action.

My tracking number: [protected]

WHY IS MY PARCEL ON HOLD FOR TOO LONG FOR NO REASON - UNDER INVESTIGATION?

J&T CDC LUKUT 302 (waybill no [protected])

The worst courier customer service!

please make sure this order arrived safely to their owner, ([protected])

when i go to post document all the time,only 1 person ,only 1 time 2 person at counter,so when i go that time 1 person at counter very no manners,all the time ask me key in details myself online,i reject and go other branch. when the person accept help me key in,when i say i paid ewallet,the person is show angry face.

Why my parcel still in sbh gateway even arrived there already in a week. Till today still no movement progress. Are u aware to guest parcel?

I, Suseela Nagappan (Tel: [protected], email: [protected]@gmail.com) happened to receive the product ordered by brother's wife which was delivered to the premise No.90, Taman Bayam, 09600 Lunas, Kedah, Malaysia on 10th April 2022 (Sunday) at around 5.30 pm.

I was very dissappointed and hurt with the attitude of the delivery person. While i was rushing towards him to collect the product, he did not wait a second but immediately throw the product. While i was bending down to collect the product he immediately took photo and rushed without a word. I was very dissappointed and hurt. 

Such rude conduct by delivery peson should be avoided at all cost.I sincerely hope that J&T do not take such uncouth behaviours of the delivery person lightly and take necessary action so that such thing do not recur in the future. 

Thank you.

Regards

Suseela Nagappan

Parcel awb [protected] had been kept at Cyberjaya LDC 615 since 7 April 2022. In the system it states that the parcel had failed attempts on 8 & 9 April 2022 due to bad weather although the weather was good on both days.

[protected] - not received (LDC B. KEMUNING 606, sit on this warehouse from 1st til now, stated attempted delivery but all lies, my office working hours 8am - 10pm, no calls also).

[protected] - not received (LDC B. KEMUNING 606, this new parcel also, stated attempted delivery but all lies, never call also.

[protected] - received (CDC B. Kemuning 306, sit on this warehouse from 7th - 17th only deliver).

Please do something, all my parcel that handling by other courier company never have this problem, all can get within 4 days.

J&T Express Simpang Ampat PEN004, 33, Lorong Tangling Indah 1, Taman Tangling Indah, 14100 Simpang Ampat, Pulau Pinang, Just Now 4.45pm, 8/4/2022, I park in front of JNT and ship my parcel, after that, I buy coffee at next door, After I came out to take my car, my car is blocked by Vew4670, the driver come out and shout to me that this is his packing, by the way, there is no cone that stop other to park. I feel my life is threatening, is this how JNT Worker treat customer?... If it is thier private packing, please place the cone to prevent JNT Customer to park please... Insist don't want to move the van, please take action to the driver...