JPMorgan Chasedemand draft not honored - no reason given

V

JPMorgan Chase is agent bank handling demand draft for my son's bank in Virginia. A week ago the draft (after a month of deposit) was deemed 'not honored'.
No reason was given to the local b ank in Virginia nor to the issuing bank in Singapore.
Why is this so? This action is akin to bullying.
How can an agent bank 'not honor' a draft after one month of deposit and then do so without giving a reason. My son is only an exchange student in the US.
Queries to JPMorgan Chase have been unanswered - is this the way how customer service works?

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