Joe's New Balance Outlet
reviews and complaints

As someone who loves New Balance shoes, I was excited to explore Joe's New Balance Outlet. However, my experience was a mixed bag. While some customers praised the fast delivery and quality of the products, others had significant issues. Complaints ranged from receiving the wrong sizes to facing challenges with customer service and returns. It seems that while some customers found great deals and were satisfied, others encountered frustrating situations that led to disappointment. If you decide to shop at Joe's New Balance Outlet, it might be wise to proceed with caution and manage your expectations accordingly.

I ordered shoes online and waited 10 days for them to arrive, they came with the inserts 2 sizes to small, customer service was not helpful, they just said to return the shoes, a real headache!

I ordered during the pandemic and received the shoes in a couple of days, very fast shipping time. I highly recommend this company.

I always judge online companies by the quality of their products, their fair pricing and, most importantly, the quality of their service. Joe's has been the best at all of these on multiple purchases.

As a die-hard New Balance enthusiast, I can wholeheartedly recommend Joe's New Balance Outlet as the go-to destination for all your shoe needs. Needless to say, I have purchased a number of pairs from their website over the years, and I have never been disappointed with the quality of their products or their customer service...until now.

I recently stumbled upon a daily deal for a pair of men's Drft sneakers on their website for the irresistible price of $44.99. Naturally, I added them to my cart right away, eager to take advantage of the special offer. However, when I went to check out, I noticed that the price had mysteriously jumped up to $54.99. Confused and frustrated, I immediately contacted customer service to try and get to the bottom of this issue.

Unfortunately, I was met with an excruciatingly long wait time on the phone before I was finally able to speak with a representative. Once I explained my situation, I was informed that there was a "delay in the Que" and that they couldn't honor the original price that I had seen. To say that I was disappointed would be an understatement, especially since I had been so excited about this deal.

To make matters worse, when I offered to send them the email confirmation I had received as proof of the deal, they adamantly refused, which struck me as rather tacky and unprofessional. It's a shame that this experience has marred my otherwise glowing opinion of Joe's New Balance Outlet, but I suppose that these things happen from time to time. Hopefully, they can work on improving their communication and responsiveness to customer issues in the future.

I recently discovered Joe's New Balance Outlet, and I must say I am thoroughly impressed! Not only are their prices lower compared to other retailers, but they also offer free or low shipping charges. I did my research and compared the prices with some local bargain outlets, and in some cases, Joe's New Balance Outlet even beat them! I was particularly delighted when I found a discontinued running shoe that I had been searching for in extreme sizes and widths. It was not only available, but it was also cheaper than I expected! Joe's New Balance Outlet definitely has a wide variety of choices for all the New Balance enthusiasts out there.

What I love about Joe's New Balance Outlet is that they provide quality service to their customers. My order was delivered within a few days of placing it, which is impressive. Nothing disappoints us more than waiting for weeks to receive an order we placed online. Joes New Balance Outlet has got it on point.

I would highly recommend Joe's New Balance Outlet to anyone who loves New Balance products and wants the best deals-both in terms of prices and services. Overall, my experience with Joe's New Balance Outlet has been amazing, and I will definitely be returning to make more purchases!

I recently had a less than satisfactory experience with Joe's New Balance Outlet, and unfortunately it has left me feeling frustrated and disappointed. My order consisted of a new pair of basketball sneakers, which I was eagerly anticipating. However, after waiting for a week, I received an email indicating that my order had been delivered and left on my front porch. The only problem was that my porch is not easily accessible from the front gate, and I have a long driveway. To compound the issue, I have two Ring cameras - one at the gate, and one at the porch - and neither of them recorded any activity during the time and date that said delivery took place.

When I contacted the company to explain my situation, I was met with resistance. Despite providing them with evidence that my order had not been delivered as they claimed, they refused to offer me a refund. This has left me feeling both disappointed and frustrated, as it seems that Joe's New Balance Outlet is not willing to take responsibility for their mistakes.

Overall, I would encourage others to steer clear of this company. While they may offer attractive products at a reasonable price, their customer service is severely lacking. If you want to avoid any potential issues, I would suggest finding an alternative retailer who is willing to offer better support and service to their customers.

I recently had an experience with Joe's New Balance Outlet that I wanted to share. After browsing their website for a bit, I found a pair of shoes that caught my eye and decided to make a purchase. However, in my haste, I accidentally ordered a pair of shoes that were intended for women instead of men. Unfortunately, I didn't realize my mistake until after I had already clicked the buy button, and was disappointed to learn that I couldn't cancel my order even after calling and waiting on hold for a less-than-friendly customer service representative.

To make matters worse, I found out that I would have to pay to ship the shoes back in order to receive a refund. While I understand that this was technically my own mistake and responsibility, I have to admit that I was a bit spoiled by other large retailers like Amazon who offer a more lenient return policy. So, I wanted to caution other shoppers to be aware of this policy before making a purchase. Make sure to double-check your order before clicking the buy button, and keep in mind that once you hit that button, those shoes are yours unless you want to pay out of your own pocket to return them.

While my experience with Joe's New Balance Outlet wasn't ideal, I will say that the quality of the shoes themselves was quite good and I appreciated the selection and prices on the website. If you're careful and keep an eye on your order details, I think you'll likely have a positive experience with this retailer.

I recently ordered a pair of shoes from Joe's New Balance Outlet and unfortunately made the mistake of not double-checking the sizing before submitting the order. When I realized my error and called the customer service team to request a simple correction to my order, I was disappointed to learn that they are only able to make changes within a 10-minute window after the order is placed. The representative told me that I would have to return the shoes for a refund and then go through the entire ordering process again, which could take up to two weeks.

While I understand the importance of following policies and procedures, I couldn't help but feel that the representative was inflexible and unhelpful in finding a more practical solution. It was frustrating to be met with such inconvenience and hassle, especially since it could have easily been avoided with a simple exchange or adjustment.

Overall, I must say that my experience with Joe's New Balance Outlet was marred by this unfortunate incident. While they may offer a selection of quality products at decent prices, the lack of flexibility and willingness to work with customers is a significant downside that should be considered before shopping there again.

I recently had an experience with Joe's New Balance Outlet that left me feeling extremely frustrated. I placed my order last week and received a shipping confirmation email with a broken link. I attempted to access my account page to track my order, but unfortunately, that also did not work. I tried texting customer support, but they have yet to respond to me, and I couldn't find an actual support email address.

Feeling at a loss, I decided to give them a call. The representative I spoke with was unhelpful and informed me that I would need to pay for return shipping myself, despite having received a defective product. The lace holder on my new shoes had completely broken off the first time I tied them. The representative did provide me with an email address to send pictures to, but it seems this email address is not monitored or responded to.

I tried reaching out through social media, but they did not respond to my messages there either. It feels as though there is no real way to contact this business, which is incredibly frustrating. I'm now left with no other choice but to file a complaint through the Better Business Bureau just to get a response.

I strongly recommend avoiding Joe's New Balance Outlet at all costs. The customer service experience I had was truly horrendous, and it's not worth the risk of ending up in a similar situation.

Recently, I personally had an unsatisfactory experience when ordering an item from Joe's New Balance Outlet. I neglected to read the reviews before placing my order and suffered the consequences. I was only ordering one pair of shoes, and despite entering my desired size as a 12, the order confirmation displayed a size 14. I was taken aback and immediately called their customer service hotline, to no avail - a recording played and I was not able to speak to anyone. I then sent a text message to the number provided and was asked to provide my order number. I complied and was met with a response that did not resolve my issue. They said, "We are sorry but your order cannot be changed or canceled once processed." Shortly after, I received a follow-up text that stated, "You are welcome to return any unwanted products according to our return policy." This was followed by another text informing me that there would be no free return shipping offered.

I found this experience to be disheartening, as it happened so readily and with such haste. I was flabbergasted that they were unwilling to correct my order after only minutes since I had submitted the order. I was dismayed that they felt it more reasonable to offer a return instead of correcting their mistake immediately. This led me to ponder further thoughts about the size error itself. Perhaps it was not my fault at all. I now believe that the displayed size 14 was not my error but rather an error on their end.

I would've enjoyed shopping with Joe's New Balance Outlet. However, this experience has left me feeling like they don't take customer satisfaction seriously enough. I'm afraid that if this issue is not resolved, they will lose countless customers in the future. I hope that my review will serve as a warning to anyone considering shopping with them.

I recently became a frequent shopper at Joe's New Balance Outlet and have purchased a total of 8 pairs of shoes from their website over the past couple of months. Although I am usually quite pleased with my purchases, I did have a few issues that needed to be addressed.

One of the pairs of shoes I received was a bit too loud for my taste, and another pair turned out to be the same style as a previous purchase that didn't provide enough support for my feet. Additionally, I ordered a jacket that unfortunately turned out to be too small.

I decided to return these items and did so by placing them all in the same box, but with separate return slips for each individual item. To my disappointment, I only received returns for one pair of shoes and the jacket. I contacted customer service twice regarding the missing return and was met with mixed levels of assistance.

The first representative I spoke with was helpful and informed me that the delay in my return was due to the discovery of an "unexpected item" in the box. However, all three items I returned were individually ordered with their own return sheets, so it seemed odd that they would be confused about the contents of the box. Unfortunately, my second interaction with customer service was less satisfactory. The representative was not only rude, but also unhelpful, and instead of addressing my concerns, simply told me to wait three more days before calling again.

This experience left me feeling frustrated, especially considering the level of investment I have put into this company and the cost of their returns. I believe that customer service should always be a priority, and it is especially important to ensure a smooth return process when the products you sell may not be suitable for everyone's needs.

I recently had the chance to shop at Joe's New Balance Outlet and wanted to share my experience. I was excited to order a pair of men's running shoes online, but unfortunately, they didn't fit properly. When I went back to my online account, I was surprised to find that there was nothing in my order history. It was quite frustrating, and I had to spend a decent amount of time waiting on hold before I was provided with my order number. I even had to request that they cover the return shipping cost due to the inconvenience.

Despite that setback, I was impressed by the kind representative who helped facilitate my return. She went the extra mile by making sure that my order history would show my recent order and ensure that the glitch with my online account was corrected. However, a few weeks later, when I ordered another pair that didn't fit, I found myself in the same situation yet again. My previous order history was nowhere to be found on my account, and I had to call and wait on hold once again to obtain my order number.

This time around, I was hoping that they would pick up the shipping cost due to the exact same hassle that occurred previously. Unfortunately, despite my explanation, the supervisor declined my request. It was incredible how unaware they were of how poorly my previous experience went. They refused to rectify their mistake and ultimately lost out on any future business from me and my family.

The entire situation could have been avoided if they had followed through with their IT department weeks prior to correct the issue and ensure my account was functioning correctly. I was disappointed that the company was unable to accommodate me in this instance, and I will now only be ordering from retailers that offer free returns. It's simply not worth the hassle of dealing with the incompetence of certain supervisory roles at these companies.

Puma located at *** Clarksburg road. Clarksburg Premium Outlets. Nasty place to work. Brian Ward supervisor is a pervert/child molester. He showed naked pictures to us of his pennis. Pictures in his underwear no pants or shirt on. Always making nasty sexuall jokes with his gay $#*!. He sweeter than a tank of sugar. Bisexual all day. He stinks so bad smells like dirty $#*!. He hates anything that smells good. He got a ugly daughter that's a thief and liar she steals Anywhere you take her even church. He is so proud his six year old daughter is a thief. The apple don't fall far from the tree. His daughter ugly and always look dirty. Look like she the devil child. He even showed the pictures to minors at work. Very racist company they allow the white men to sexually harass all the black and Spanish people. Marc the store manager only like to hire young girls to look at they Butt. He is very much a creep. Everyone that work at puma always quit or Marc tell lies to get them fired. Marc he always lie for Brian. Because he is a nasty pervert like him. And a religious hypocrite. He don't appreciate blacks and Spanish customers. Don't shop at puma. They always following the black customer talking about they stealing. Or he gotta zoom
In the camera on the black customers. Taylor always claiming he saw a black person stealing. Like sit your slow $#*! down boy. He stay screaming Italians are so smart and great. But he is a STUPID DUNCE. A roach is smarter than him. With his nasty saggy butt. Still living with grandparents at 20 years old. No CAR or DL at 20. All Italians are know for is CRIME. His old $#*! girlfriend be buying them liquor to drink and they are not 21. Marc the store manager encourages white employees to accuse blacks of stealing. Taylor is one stupid slow worker. He can't understand simple tasks. He suck $#*! all day to keep his job. Always late and drunk for work. Wanna be a model with his UGLY dirty self. He do everything backwards. Like OMG how stupid can one be. But leave it up to him
He stay screaming all day Italians are so smart. Looks like the smart DNA skipped over him. His Uncle I can bet is his Dad. Got a old ugly nasty looking girlfriend that work at coach and always wanna tell us about his sex life she 50 he 20 with a brain of a two year old. Andrew he a crack head he shower once a week come to work drunk washing his hair in the bathroom. Putting on deodorant at work with his stink self. He smoke crack why he can't gain weight. Got a dry looking girlfriend she 25 look 55. Look like she an't got no green card. His mother bipolar he always need to leave early to restrain her crazy $#*!. He is a compulsive pathological liar. Just tell lies for no reason he is SICK in the head. No wonder why his sister can't stand him. Neffie he put Spanish people in categories of how important they are depending on what Spanish country they from. He had the nerve to say Mexican's are the bottom of Spanish people. He always late for work and stinks smell like he don't shower. He smell like dog $#*!. His breath smell like two little man taking a $#*! in his mouth. He think because he speak English he better than Spanish people who don't speak English. Marc said he is slow and need constant supervision he regret hiring him. So Neffie kiss $#*! all day to keep a simple job. They stupid as ever lack simple working common sense. He is so stupid. Very racist company. Marc wife gaves him no $#*! so he stay Mad. Marc is so biopolar. He is very bipolar. One day he happy the next day he sad. He is so boring always claiming stupid $#*! religion when he a pervert. No one ever stay at this job. All the white male employees gay sleeping with each other. You can always find them holding hand hugging each other. They like dogs in heat for each other. Like a bunch of high school girls in heat they constantly in each other's face. Stay away from PUMA Clarksburg MD Outlet. Watch your kids around BRIAN WARD he loves to show minors NUDE pictures he is a child molester. The one that molest kids then gave them candy.

If you're in the market for some new kicks, you might be considering Joe's New Balance Outlet as an option. While the prices might seem enticing and the selection vast, I have to say that my experience with this retailer left me feeling disappointed.

First off, I found that their shoes run at least a half size small. This was frustrating as I had to go through the hassle of returning the shoes I ordered and waiting for a new pair to arrive. Unfortunately, the disappointment didn't end there. Joe's New Balance Outlet charges customers for the cost of return shipping. This was an unexpected cost that left a bitter taste in my mouth.

Overall, I regretted choosing to shop at Joe's New Balance Outlet. The stress and extra expenses just weren't worth it. If you're in the market for some new shoes, I recommend taking your business elsewhere and avoiding this store at all costs.

When it comes to online shopping, there are a few things that are incredibly important to consider, namely the quality of the product, the customer service experience, and the overall value for money. Unfortunately, in the case of Joe's New Balance OUTLET, there seems to be one huge issue that crops up for many shoppers - returns.

While the website is quick to boast about their free mailing option, it fails to mention that this doesn't extend to returns. As many customers have found out the hard way, returns can cost a whopping $11.50, which is certainly not an insignificant amount.

While this might seem like a minor detail at first, it's actually quite a big issue for a number of reasons. First and foremost, it can make the overall cost of shopping at Joe's New Balance OUTLET much higher than you might expect. If you end up needing to return an item, you essentially have to pay for it twice - once for the purchase, and then again for the return.

Additionally, the lack of clarity around this issue can be incredibly frustrating for shoppers. If you're expecting a free returns process and then find out that you need to pay extra, it can feel like a letdown and sour your entire shopping experience.

That being said, it's not all bad news when it comes to shopping at Joe's New Balance OUTLET. The website does offer a wide range of products at affordable prices, and many customers have reported positive experiences with the quality of their purchases. However, if you're someone who prioritizes a hassle-free returns process, it might be worth considering other options instead.

I had a pretty terrible experience shopping at Joe's New Balance Outlet (joesnewbalanceoutlet.com) - but let me explain why. Although their prices might seem attractive at first glance, I would caution anyone against getting too excited about them. In my opinion, this site is just not worth it. Unfortunately, in addition to feeling like I wasn't really getting that "good of a deal" after all, I also had to deal with some pretty terrible customer service.

To make matters worse, Joe's New Balance Outlet actually sent me the wrong size for one of my items. Honestly, mistakes happen - we're all human, right? But I was extremely disappointed when they didn't seem to be willing to take responsibility for their error. Instead of making it right (i.e. sending me the correct size like they should have in the first place), they expected me to foot the bill for return shipping. Needless to say, I was pretty frustrated by this whole situation (and if I'm being honest, it actually made me pretty angry).

In the end, I don't think I'll be shopping at Joe's New Balance Outlet again. If I'm going to spend my hard-earned money on something, I'd much rather go somewhere that values me as a customer and is willing to do what it takes to keep me satisfied. Unfortunately, that just wasn't my experience with this online retailer.

Recently, I made an online purchase from Joe's New Balance Outlet for a pair of shoes that I've been wanting for some time now. I was excited to receive my order but was disappointed when it took 10 days for my shoes to arrive. When I finally received my shipment, I was further disappointed to discover that the shoe inserts were two sizes smaller than what was originally ordered.

I contacted Joe's New Balance Outlet customer service in hopes of finding a solution to this issue. However, I found them to be unhelpful and unsympathetic to my concerns. All they suggested was that I should return the shoes, which was essentially a major inconvenience and a real headache for me.

Overall, I feel that Joe's New Balance Outlet could have done better in addressing my concerns. With my experience, I believe that it is important to verify that everything is in order before sending out any packages to prevent any further dissatisfaction from customers. While I still appreciate the quality and selection of products that Joe's New Balance Outlet offers, I cannot help but feel hesitant about purchasing from them again given my unfortunate recent experience.

When it comes to buying footwear, the last thing you want is to find out that the sizing is inconsistent. Unfortunately, I found that to be the case when I purchased shoes from Joe's New Balance Outlet. I'm not sure if these shoes were quality control rejects or if there was some other issue at play, but the sizing was definitely off and it definitely made for a less than optimal experience.

What's more, I also experienced another major issue with my order from Joe's New Balance Outlet. In fact, I received the complete wrong shoe from what I had ordered. There was no way for me to mistake this shoe for the one I had originally wanted, and it certainly didn't make me feel confident in future purchases I might make from this retailer.

All in all, I'm extremely disappointed in my experience with Joe's New Balance Outlet. If you're considering ordering from them, I would take my cautionary tale as a sign to think twice before giving them your business. Between sizing inconsistencies and mishandled orders, this just isn't a brand I can recommend.

I recently had an experience with Joe's New Balance Outlet that left me feeling very frustrated. I made a second purchase from their website, ordering a pair of shoes that were advertised as being in a wide size. However, when the shoes arrived, it quickly became clear that they were not actually wide at all - in fact, they were disappointingly narrow, rendering them completely unusable for my needs.

Feeling let down, I decided to reach out to Joe's Outlet via email in order to express my concerns and attempt to get some sort of resolution. To my dismay, I was ignored completely - I sent four emails and received no response whatsoever. This lack of communication was extremely frustrating, and I found myself feeling very helpless and alone with my disappointing shoes.

I think what bothers me most about this experience is the realization that once Joe's Outlet has your money, they seem all too quick to forget about their customers and shirk any responsibility for any issues that may arise. It's a shame, because I really wanted to like this company and had high hopes for my purchases. Unfortunately, the lack of customer service and quality control has led me to conclude that I won't be doing business with them again in the future.

Joe's New Balance Outlet is a retailer that offers shoes at reduced prices. However, upon inspection, the quality of the shoes seems to be comparable to those that are typically found at a discount department store. The lack of quality in the shoes alone may not make it worth considering this retailer. On top of that, though they advertise "free shipping," this is not entirely accurate. In fact, customer service has indicated that the buyer is responsible for the shipping costs themselves. Therefore, the price tag on the shoes is ultimately less attractive when you factor in the additional shipping costs. Overall, these factors make me question whether or not the effort to purchase from Joe's New Balance Outlet is worth it.

As someone who values a comfortable and well-fitting pair of shoes, I was excited to purchase from Joe's New Balance Outlet. However, my experience with this company was far from satisfactory. I ordered a size 9 pair of shoes, but upon receipt, realized that these shoes were at least a whole size smaller. I found this to be extremely disappointing and frustrating, as sizing is such an important factor when it comes to footwear.

To add insult to injury, when I attempted to return the shoes, I was informed that I had to pay for the return shipping. This seemed like a rather sketchy way of doing business, as it felt like I was being punished for something that was not my fault--namely, the fact that the shoes were incorrectly labeled.

In fact, it made me wonder if Joe's New Balance Outlet is a legitimate business or a scam, since it seemed like they were trying to pass off mismarked shoes as the proper size and then charging customers who wanted a refund. Overall, I would advise anyone considering purchasing from this company to proceed with caution and to be aware of the potential risks involved. It's always important to do your research and read reviews before making any purchases, especially when it comes to something as important as footwear.

and advise customers to order half size up. This would save a lot of disappointment and money. Nonetheless, I have to say the website itself is easy to navigate and they have a vast selection of new balance shoes at discounted prices. Unfortunately, the sizing issue ruined my experience with them and I'm hesitant to order from them again. On a positive note, their customer service was helpful and did offer a discount code for my next purchase which was a nice gesture. Overall, I would recommend caution when ordering from Joe's New Balance Outlet and make sure to double check the sizing before placing an order.

I recently had a frustrating experience with Joe's New Balance Outlet. I had spent some time browsing their website and was excited to finally find the perfect pair of shoes for my upcoming birthday outfit. I went ahead and placed my order, trusting that their fast shipping guarantee would ensure that my new shoes would arrive in plenty of time for my celebration.

However, to my dismay, upon receiving my package, I discovered that the shoes I had received were not at all what I had ordered. In fact, not only was it the wrong style, but the size was also incorrect, throwing a wrench in all my plans. This was particularly frustrating since it was the day before I was set to leave for my trip.

Needless to say, I was highly disappointed in my experience with Joe's New Balance Outlet. I would strongly advise anyone considering ordering from them to think twice before doing so. This kind of error on their part is simply not acceptable, and it has left me feeling like a raging bull, furious at the inconvenience this has caused me.

Overall, it's clear that I did not receive what I ordered, and the mix-up has led to significant stress and frustration. If you're looking for a reliable and trustworthy online retailer, I would suggest exploring other options before turning to Joe's New Balance Outlet.