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CB Car Dealers Ford Complaints #2182-2201
Ford

Ford review: service department

R
Author of the review
5:44 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Since i bought my 2006 ford fusion in 2007 i have taken it back four times for transmission issues. Each time i have taken it back to the joe cooper ford service dept. They take it for a test drive and tell me there is nothing wrong with the transmission. Finally, this last time i took it in which was on fri. Sept. 25th in which it was a service transmission light that showed something was wrong with the transmission. They kept my car that day and have had it now for almost two weeks. I was assigned to a service tech named bruce who was suppose to keep in contact with me regarding car. I have called everyday since sept. 25th and have been put on hold, not called back, and lied to. One person tells me my car is in the process of being worked on the next they are waiting on a part to the part is here then it hasn't made it in yet. Today, oct. 5th i talked to timothy palmer, the customer relations person, who put me on hold 15 - 20 mins just to tell me bruce was available to talk with me then he transferred me to another persons voicemail. I hung up and called back five times, just for the operator to tell me that no one in the service dept. Is available either because they were with a customer or they were simply not answering. Thirty mins later al johnson, who by the way does not work in the service dept. He is a salesman, calls and tells me he talked with the service dept. And they told him they were waiting on a tool to be able to put the parts in my car and that is what was taking so long. I may not be a mechanic but i am far from ignorant. My car is a ford, i bought my car at this dealership, there's no way that they shouln't have the equipment needed to fix their own cars and it should not take almost two weeks. I will never buy another ford and i will pass the word about how i was treated at this particular ford dealership. I still do not have my car and don't know when i will. Hopefully they don't mess anything else up in my car because i will be watching them very close!

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  1. Ford Contacts

  2. Ford phone numbers
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    20%
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    Argentina
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  3. Ford emails
  4. Ford address
    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 27, 2026
  7. View all Ford contacts
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