Evry Jewels
reviews and complaints

Do not order from here! Order placed 11/24/23, charged immediately. Got an email 12/7/23 saying order shipped (priority shipping). Cannot get ahold of the company, USPS still says awaiting item (today is 12/19/23). Multiple attempts to contact company have gone unanswered except the first time I asked when I could expect it and they said it “seems it has been shipped”. I contacted BBB which is full of the same complaints and disputed my charge. This pic is tracking from today 12/19/2023

Terrible company. I made the mistake of not reading their refund policy; there isn’t one. They don’t allow any cancellations or refunds. I placed an order on Black Friday, everything said it was in stock. It’s almost a month later and I asked for an update, and they said that over half my order is not in stock and “wont be restocked anytime soon”. Now they say I can’t get a refund and must get a store credit. Now I have to deal with their awful service again if I want my moneys worth. Don’t order from them… Also, in the photo I included, they somehow managed to put my name at the end of their email. Just please don’t order from them.

This company is total scam and has a horrible customer service. Placed a big order of 19 items on Sunday as party favors for my daughter's birthday. Though it states on the evry website that their order fulfilment and shipping us "fast" and is fulfilled withing 24-48hrs, three days later I still dont have my tracking info.

I tried to contact the company through multiple channels and eventually they responded by email that they cant help and cant guarantee my order will arrive in time for my daughter's party. I asked then to cancel this order (it hasnt been fulfilled or shipped out yet) and they said they dont do refunds. I checked the website again and again. Where does it say there are no cancelations or refunds or exchanges? Where? You shall put it in BOLD on your main page! So clients will not get deceived by you...Scam and crap...

Now I have no party favors, no ETA, and they charged my card even before shipping the items out. What am I supposed to do with 19 items after the party is done already? And after I will spend more money on buying substitute party favors.

The customer service was rude and not willing to help at all.

Please dont get into this scam website and lose your money.

I believe, as a customer, I have a right to cancel this order and get my refund if the company cant fulfill the order on time.

They offer no returns, exchanges, or cancellations; even after immediately cancelling your order minutes after. Their products are not good quality for their price. The same products are also sold elsewhere online for x3 LESS than their prices!

Bad customer service. Its a scam! Extremely disappointing. Cant believe I even waited for the order to be delivered for over a month which is totally opposite of what they have advertised on their website. The mystery items are a scam too and I received the worst quality itemsfor which I paid for.

After one month of waiting, I still don't have my order. ***, the courrier assigned to my order, cannot find my tracking number. Customer service has asked me to wait, ***. My order was placed on Feb 9th.

Placed an order on Nov 28. On Dec 23 nothing has arrived. Yes, personalized item included-its been one month! The item shipped Dec 15. No tracking a available. No expected delivery. Every asked me to contact the delivery service-their number is unassigned. No way of contacting the delivery company. Absolute joke. $120 later and no product! Very disappointed and will be filing a formal complaint.

Terrible customer service and policies! Received confirmation emails for some items and not for others so we re-ordered a few things. When we discovered the error ( a few hours later) and tried to cancel, they said it was too late! Some items were slightly different than the pictures on the website, others were cheap looking. No refunds or exchanges allowed. We were never able to talk to a human being on the phone. Items ordered on Black Friday of 2021 barely made it in time for Christmas (we celebrate early). We will never order from here again.

Terrible company to deal with. Horrible customer service. My 16 year daughter accidentally pushed the order button and realized right away and sent an email to cancel about 5 minutes later. They emailed back that the order is already in process and cannot cancel. I find that very hard to believe than the order was placed literally 5 minutes later and couldn't be cancelled. We emailed a few times to cancel. Next email we received was it has been shipped. HORRIBLE! With prom coming up and so many girls wanting jewelry, I will let everyone I know not to order from this company...EVER!

I purchased a couple of items from Evry Jewels, my package got sent to the wrong address, and they are blaming me for it despite the fact that I showed the I wrote the correct address (it got sent to the US and I live in Spain so it's not even close). Customer service has not even attempted to find a solution all they say is "The package has been shipped there is nothing we can do". It is very frustrating to see they don't care at all about the customer experience, I would not recommend buying here because they will not help if an inconvenience occurs, however, I cannot speak for the quality of the products since I never got my package.

This company claims that there's no way to do a return or a refund. I accidentally ordered a necklace (it was $40! FOR ONE NECKLACE). On a college student paycheck, $40 is not sustainable or affordable. I explained that I accidentally ordered this item and that I want to cancel the order but apparently as soon as it's in their system, there's nothing to be done. There is a simple solution. Just don't process the order once the request for a cancellation is fulfilled. They offered me a 60% off coupon, but I do not want to receive this item and I want my $40 back. I find it hard to believe that there is absolutely nothing to be done about an order cancellation or a full refund. This process has been exhausting and annoying. If I were to ever PURPOSEFULLY order from this company, I would not.

This is a company that I have ordered from before and did not have problems with, however my most recent order has left me deciding to never purchase from the company again. I ordered from this company before their Black Friday promotion and they were offering 2-3 business day priority shipping if you spent more than $50. I had my friend's birthday coming up so I decided to order and ordered extra things so that I could get the fast shipping (the birthday was 10 business days away). I waited the 3 business days and had heard nothing about whether or not it had been shipped so I decided to contact them. When I contacted them, I was told that I ordered a customized item and that would take 4-6 weeks to get to the warehouse. After reviewing my order, I asked again which items were customized because I did not order any customized items. They replied and said they had made a mistake and that it was experiencing "normal delays". I asked again if the items had been shipped because if not then I would like to cancel as they were not going to be here in time for my friend's birthday now so I would have to get her a different gift. I still have yet to hear a reply from them and I emailed 4 days ago. I am not understanding why they would even offer faster shipping if they can not fulfill the orders and why their customer service representatives take so long to reply. I would not have spent so much money if I knew that I was not going to get this on time. Still have not heard if it has been shipped and I ordered 11 days ago.

My order number is #A526114 made on September 6, 2022. I ordered a bunch of items from them and ONE customized piece: a name necklace. This order was worth $165. According to their website, customized pieces might take a while to arrive (2-6 weeks), which I understand, I have been communicating with them about this order as some of the pieces are for a friend's birthday which has already passed. I have emailed them recently asking why my order HASN'T SHIPPED YET SINCE THE 6 WEEK MARKED IS DONE. They said they are experiencing some delays and asked me to be patient AND ASKED ME TO WAIT FOR 2 MORE WEEKS. YES, THEY SAID TO WAIT 2 MORE WEEKS WHICH IS INSANE BECAUSE I'VE BEEN WAITING FOR 8 WEEKS NOW. It is now November 3, 2022, and I have been patient with them, I told them I want to get a refund since my friend's birthday has already passed and I just got her a different gift, I no longer need them because it's November and at this point, I am really frustrated. They said they can't do that because the order is already processed (but it was never shipped) and I ordered a customized piece. Mind you guys, I only ordered ONE CUSTOMIZED PIECE; the rest are just regular pieces from their website that are in stock when I ordered them. SO I EMAILED THEM BACK POLITELY SAYING HOW FRUSTRATED I AM AND TOLD THEM AGAIN THAT I WANT TO CANCEL THE *** AND I JUST WANT TO GET MY REFUND BECAUSE NOTHING FROM THE *** IS SHIPPED YET. But now they stopped communicating with me. I thought this company will care about their customers more, but I was wrong, really disappointed.

I placed a Christmas order on December 13 and then on December 20 I realized I had not received any shipping information, so I logged into my account and checked the status of my order which said "paid" and "unfulfilled." So I reached out to the company for a status update and received the response below on December 22. I responded that day and when I did not receive a response the next day (Decemeber 23) I reached out again because I was still hoping to receive the items by Christmas (since their website was still advertising "GET IN TIME FOR CHRISTMAS 1-2 DAY PRIORITY SHIPPING"). The next day (today), I received the exact same email text below in response... so clearly I will not receive these gifts in time and at this point I'm unclear if I will ever receive these items for which I have been charged. RESPONSE: We are sorry for the delays you are experiencing. I have just looked into your order, and it unfortunately appears that the piece(s) you ordered (Casino Necklace -Gold) is currently out of stock. Under these circumstances we have two options: Wait for the piece(s) to be restocked (1-2 weeks) Choose another/other piece(s) from our store of equal value (equivalent to retail price). Please include size and metal color if applicable. The item(s) chosen must not be on pre-order as well. Please note that unfortunately we do not offer partial shipments. Your order will be sent together only. Please let us know as soon as possible and we will be more than happy to accommodate you! Thank you for your patience and understanding! Looking forward to hearing from you! Disclaimer: If you select option 1, we are not responsible for other items going out of stock as we do not place orders aside. If you would like your order to be shipped sooner, we recommend choosing option 2. If you have any further questions or concerns, we encourage you to reach out! Happy Holidays!

I ordered from these stupid [censored]es a month ago, and when my package was delivered, not all the items were included despite its saying online that they were all delivered. I emailed them to resolve this issue and they responded to me asking me what I’d like to do about it, and when I asked them to re-ship it they ignored me and haven’t responded to my numerous email since [censored] these hoes. i paid for items and they don’t offer refunds and won’t ship me the items.

On the 5th of December 2023 I placed an order worth €28 and then again another order on the 17th of December 2023 worth €23. I still have not received either order even though I have emailed them about 20 times asking about my packages. Every single email I send them I received an automated response and then I never hear from them again. One or two of the emails claimed my address was invalid so I checked and it wasn’t and I also resent them my address 3 times. I’ve received no help from the customer service and it’s extremely unfair as I’ve wasted a lot of money on these packages I’ve never received. I don’t know what to do but I need a solution.

We placed an order for our daughter for Christmas. Then we noticed a charge of $32.39 for a monthly subscription that we did not sign up for OR want. I have emailed this company numerous times and I get a generic email that only states that they apologize for the delay of our delivery. We don’t want this subscription, it has been nearly impossible to get a response from a human being that actually addresses our complaint. There is no phone number provided to contact customer service. I am pleading with you to help us! Thank you!

I placed an order on November 27, 2023 for two jewelry items (a personalized bracelet and a double cross necklace). The order number is A1641020. I received an email from EVRY JEWELS on 12/25/23 that my custom order would be arriving soon. It is now January 12, 2024 and I still have not received any items whatsoever of my order. I’ve emailed customer service more than once and the only response I get is that they are experiencing delays.

Hi I placed an order in November and just received it this past weekend and 2 sets of earrings that said was in the shipment wernt in there these were suppose to be for both my daughters for Christmas which didn’t come in time anyway I paid for these earrings that never came in my order but i received 4 out of 6 things I ordered I didn’t receive the cold hearted earrings that said they were in the shipment I got all the money taken plus shipping but didn’t receive all the products I ordered o have sent multiple emails to support but havnt received anything back im frustrated as im on a limited budget that the gifts my daughters picked for Christmas didn’t all come I hope you can help me out!

Thanks

ORDER #A1661741

I ordered two phone cases on November 28th 2023. The package has yet to be delivered, the date as of today is January 2nd, 2024. I have email customer service three times and only been emailed back twice. In these emails customer support explained my items I ordered are in stock and should be delivered “soon” and I am “high priority”. This is rude and unprofessional. I explained that this order was meant to be a Christmas gift and they assured me it would deliver before Christmas. It didn’t. Unacceptable. I have been very patient and now I am angry. EVRY Jewels has a “four day priority shipping” yet it has been over a month and I have seen no progress in my order, it has not even been shipped yet. I demand an answer and my money back!

My bank statement states that I spent $52.80 for the custom order on Thursday the 16th of November, I never received this order. I’m getting emails stating I received this order when that is not fact. I ordered another different necklace on Monday the 20th of November I received that package. I’m extremely upset by this as I have spent my hard earned money and this company isn’t giving me a proper response or looking into my information properly.

I placed an order on 11/28. I never received the items. The website says 3 -8 business days for shipping however they were never shipped out. There is no customer service phone number to contact them. I sent them an email and they said they are delayed in shipping. They will not give me a ship date. I told them I want my money back and they refused. They lie to customers.

Hi, I have ordered several items that appeared available on your site and, as they have not been shipped after 10 days I tried to check to see what was going on using your chat. Firstly, my order doesn't seems to be associated to my email but if I put the order number the email appears. Secondly, initially it said I still had to wait because there were not 10 bussines days that passed but rather 10 regular days. After 2 more days it finally said one item was not available and I had to wait 3 to 5 more weeks because everything was going to be shipped together. When I said I wanted whatever was available they offered me store credit. When I wanted my money back they said a manager would contact me shortly. I waited more than 24h and no manager contacted me. I wrote again, same story. I am still waiting for a manager to contact me. Is there a way to talk/chat with a human? Very disappointed with this site and I would never again order from them

They generated the label, therefore a tracking number exists, but they never shipped. I contacted the shipping company who agrees that they never received it from Evry Jewels. They may not have even packed it yet. The policy of providing "shipping confirmation" without actually shipping is a frustrating practice among businesses. But what is far more egregious is the blatant refusal to reply to me. I finally got an supposed live agent on the online chat, but they ghosted me once I described the problem. They ignore every contact I make. Horrible company.

Order #A1441230

1/12/23

I believe my package is lost. I have tried contacting Evry Jewels Support via email about my order but have not heard back from them.

They say to give them 5 business days yet this has passed with no reply. My order hasn’t moved from the same location on the 27th November till now and I need to know where it is and when it will arrive because I will be leaving the address used for delivery soon. I have contacted both Royal Mail and Canada Post and they are advising me to contact the seller for additional information on my parcel’s whereabouts.

Seeing as no one knows where my parcel is as of now, I would like compensation for my parcel.

I placed an order on November 18th 2023 and I received an email saying that my order was shipped with the tracking number on November 19th 2023. When I try tracking the order it says it’s not even shipped out. The order page on the website says it’s been fulfilled. I’ve been trying to contact them for the past two week and all I get is an automated response. I am very disappointed with the brand and their customer service. If this reaches the brand I request you to either deliver my order or refund it. (Order #A1311661)

I have been trying to contact them for two weeks in vain because when I look up my order it says it has shipped but when I look on the shipping number I was provided theres nothing it says they havent received the package yet. I have been trying to contact them regarding this issue but nothing, all I get is automatic replies to my emails or messages.

I placed an order of two jewellery boxes and on the app it placed twice! £60 were taken and i contacted them immediately under twenty seconds to cancel just one of the orders! And they didnt even cancel the order so apparently they managed to get a order wrapped up in twenty seconds! Never will I ever buy from this company ever again! This is pathetic !

I ordered from evry jewels August 28th and i got my (order number A979606) confirmation email. they said they were getting my order ready to go and would send an email once it ships. they charged my account $56.77. after that they never sent me an email about shipping it and it still says order processed. on the app i checked and it say “paid” but also “unfulfilled” i’ve waited almost 3 weeks and they still haven’t shipped my order. i tried emailing them 3 times. the first they never answered, the second they answered but obviously didn’t read it because they just asked “what is the problem?” when i clearly stated it. my last email i restated my problem and they still haven’t answered.

1. All items in my order were not included.

2. Mystery bundles purchased, were not a bundle, just randon items all packed together.

3. quality is very very poor, looks nothing like the pictures

4. No response from customer service

5. SLA's provided of 3 days, they have not met.

6. still no response or resolution.

7. $185 for about $25 worth of junk

My order # A885942 was delivered to the wrong address and I've emailed the company twice to ask if a replacement order is going to be sent to the correct address or if a refund will be issued. I've gotten NO response!

My address was clearly listed correctly on my order, 11 Woodland Blvd, Cortlandt Manor, NY 10567, but the order was sent to 11 Woodland Ave, Cortland, NY 13045. This is an error on Evry Jewel's behalf, not mine and I think it's rude and inconsiderate to not fix the situation. I'm not going to be out my money and not receive my order!

I spent over $150 for this order and the tracking number shows invalid.

ORDER #A872973

Tracking number shows as MAUN7412166187

Not sure if I have been scammed or if they have a really bad system of delivery and confirmation emails.

I can understand if the package takes a week or two or even three. but don't appreciate being given false information. Says 3-5 days.

I ordered 5 pieces from this company and I haven’t received any information about my order! Even the app “Shop” doesn’t see my order! This company still took out the money but now I’m thinking I was scammed. I have tried contacting them but no response. I really hope they respond or something because I would love to trust this brand and buy more of their products in the future.