Jimmy John's review: I am a delivery driver and waited over 45 minutes for an order that was never called.

On Tuesday September 15th I received a delivery notification for Jimmy John's (Store 0751) around 12:15pm. It was for an Italian sandwich and diet coke. When I arrived there were 2 delivery drivers waiting and about 4 walk-in customers. The front cashier was waiting on the walk-in customers and their was a gentleman in the back bagging orders and getting drinks. There were also two "sandwich makers" who were working both callin/online orders and walk-in customers. Although the gentleman was bagging orders, he did not call out names of the customers who the order was for. Eventually this gentleman stopped bagging orders and started slicing meat. The front cashier came to the pickup area but did not call out any order that was ready. Instead she complained how busy they were. By this time a total of 5 delivery drivers arrived and were just waiting. Meanwhile, I texted my customer and let them know it was a bit of a wait time. The customer text back and stated they would cancel the order because their lunch hour would be over by the time they received the food. A second delivery driver also canceled and left the store.

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