CB Fast Food Chains Jimmy John's Complaints #62-81

Jimmy John's review: customer service

balbon of Independence, US

Dec 13, 2018 12:01 pm UTC

I ordered a day before for 13 sandwiches to be deliverred to the VA and added 2 more the next day and cancelled 1, then later again cancelled another 1 because 2 called in in our office. First they sounded irritated and felt that more after the front desk manager called to cancel the 2nd one ( as written above) and hang up on her. When the sandwiches came I asked if I can pay with a credit card and he said I could call the store and pay over the phone with it And so I did and asked for an email for the receipt that they charged me that much so I have something in writing. The manager said that he will not since I should've prepared for the cash since it was ordered ahead of time. That was very irritating and rude. The delivery guy was nice but the staff answering your phone is not. We are not ordering from them anymore. This is a very bad experience and should always be nice to customers. We were polite when we called and it is not our fault that your system doesn't allow to just add or delete orders just like that so they shouldn't put it on us.

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+1 (866) 276-6302

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+1 (217) 714-2113

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(619) 310-5151

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jimmyjohn@jimmyjohns.com

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2212 Fox Dr. Champaign, Champaign, Illinois, 61820, United States

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