The complaint has been investigated and
resolved to the customer's satisfactionResolved Jiffy Lube — Awful experience
resolved to the customer's satisfaction
I took my car to have the oil changed on 8/1/07. Approximately one week later my car started loosing power and the engine was shaking tremendously and the car shut off. It would not start again so I towed it to Firestone Autocare to have it looked at. The auto mechanic diagnosed the car as having too much oil approximately one qt. I towed the car on 9/8/07 to Jiffy Lube from Tacoma WA to Kent WA about 35 miles. By the time I got to the Jiffy Lube, the store was closed. I went there on Sunday morning to talk to the manager. He denied there company as being liable but gave me the district managers phone number (Jeremy Smith 425...).
I left numerous messages with him and no response. I called the corporate office where they gave me a claim number (524554). I have filed a small claims suit against the company and the court date is not until January 28th, 2017 @ 1:30 pm. They have not took on full responsibility despite that I have an auto mechanic that has diagnosed the car to having too much oil in the car. I am a contractor and I need my car to go to various job sites, this has caused an enormous financial strain on me and my two children. If I don't have a car, I have no job.
Once they received the small claims order, the manager (John) called me and wanted the key so they could have the car looked at. I took the key to John on 9/15/07, he stated that the soonest he could get my car looked at would be Monday 9/17/07. I went to Jiffy Lube on 9/20/07 to recover my key as they have not done what they said they would do in resolving this matter. They have not offered to get a rental car or followed up with getting the car towed to a shop to get looked at.
I am very disappointed in how they have conducted business.
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