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My name is Lawrence Piano ([protected]@hotmail.com), and I'm writing on behalf of our daughter, Georgia Piano, who flew from Gatwick to JFK yesterday afternoon, 19 October 2023. Her email address is [protected]@gmail.com.
The flight (Norse Atlantic UK LTD Z0701 with her confirmation number Z1U59L) went well and landed on time about 15:50, as scheduled.
As Georgia was going through passport control, she was flagged and had to go into a waiting area. She was required to hand over her mobile phone and could not get an answer to how long it would take. She was also treated very abruptly and unfeelingly by the agent that was on duty.
It turned out that that a computer error had occurred, and she was eventually allowed to leave after 30 minutes or so.
The problem is, one of her friends was collecting her from the airport, but because of the delay, he had to leave for a work commitment. This meant that she had to get a taxi home, costing just over $40.
None of difficulties that Georgia had were her fault, but she has had to accept all the costs. Is there any way to hold anyone at JFK Passport Control to account for the costs?
Lawrence Piano
Desired outcome: Payment of the taxi cost.
