JewelryRoom.com review: Misleading descriptions, undelivered orders, and months of silence

The Jewellery Room consistently lists many jewelry items that are not actually in stock. After long communication, I realized how the company operates: they ship only the first order, and if you place additional orders, they stop responding and simply return your messages without providing any real help.Last summer I purchased multiple items; only a few were delivered, and I spent months trying to get any resolution. Eventually, I received a refund. Later the company promised improved delivery within a few weeks, but the same situation repeated again.
Now, in February, I still cannot get any information about the items I purchased in November. The company does not respond at all. Link, which claims to provide buyer protection, refuses to assist and tells me to contact the seller directly.
Another serious issue is that the company regularly overstates the quality of their products. Descriptions are often inaccurate, and the photos make the items look far more substantial than they are in reality. Many listings do not include proper measurements, so when the item arrives, it is sometimes so small that it is barely noticeable. This creates a misleading impression and does not match what is advertised.