The Pearl Source
reviews and complaints

I recently made a purchase from The Pearl Source and I have mixed feelings about my experience. I ordered a Hanadama bracelet with an 18k clasp, Hanadama earring posts in 18k, AAA Pearl and diamond drop earrings in 14k, AAA Pearl and diamond drop pendant in 14k with an 18k gold chain, and a AAA Pearl and diamond ring in 14k.

The pearls themselves are quite lovely, but unfortunately, the construction of the items leaves a lot to be desired. The bracelet, which was the most expensive piece of all, has a clasp that is not very secure and feels poorly constructed. I was disappointed with the overall quality of the other pieces as well, especially considering the price I paid for them. They have a cheap feel and appearance that is not worth the cost.

Overall, I cannot recommend purchasing from The Pearl Source and I will not be a repeat buyer. While the pearls themselves are nice, the poor construction of the items and their high price point make them not worth the investment.

I recently purchased a pearl necklace from The Pearl Source for my wife's 30th anniversary gift, and I must say, she absolutely adores it! The Pearl Source was a pleasure to deal with, and their pearls are simply stunning. At first, I was hesitant to buy such an important gift online, but I was pleasantly surprised by the quality of the product and the service I received.

The pearls arrived in a beautiful box, and all the certification papers were included, which was a nice touch. However, I did have a minor issue with the shipping. The website stated that they ship second day air, but I did not receive the pearls for over a week. This was disappointing, as they were intended to be a gift for our 30th anniversary, but they arrived too late. The shipping originated from southern CA, and we live in northern CA, so I expected them to arrive sooner, even if they were shipped ground. Due to the slow shipping, I have deducted one star from my rating.

Overall, I highly recommend The Pearl Source for anyone looking for high-quality pearls. The only downside was the shipping, but the product itself was worth the wait. Thank you, The Pearl Source, for making my wife's anniversary gift so special!

I recently purchased some pearls from The Pearl Source website and I have to say, the price was pretty good compared to other websites like Pearl Paradise. They even gave me the option to purchase a nicer gift box to make the product look even better. However, when I received the pearls, I could see some flaws on them. I mean, I'm not an expert, but I could see them from up close. But from a distance, I don't think anyone would be able to tell. The pearls were rated AA+, so I can't really complain too much.

But here's the thing that really bothered me: this was my first time buying pearls from a company and they didn't give me a certificate of authenticity. According to their website, all pearls should come with a certificate that identifies the origin, grade, and size of the pearls. The certificate should also be signed by an inspector. But all I got was a cheap-looking 5 x 7 card that said "Genuine Cultured Pearl GUARANTEE." I mean, come on. Details matter, you know?

Overall, I was pretty disappointed with my experience. I think The Pearl Source needs to step up their game when it comes to providing certificates of authenticity. It's just not good enough to give customers a cheap-looking card and expect them to be satisfied.

I gotta tell ya, there's nothing worse than giving a gift that turns out to be a total flop. You know what I mean? You spend all this time and money picking out the perfect thing, only to have it fall flat as soon as the wrapping paper comes off. It's a real bummer.

So, I was pretty excited when I stumbled upon The Pearl Source (thepearlsource.com). They seemed to have a great selection of pearl jewelry, and the prices were pretty reasonable. I figured I'd take a chance and order something for my girlfriend's birthday.

Well, let me tell you, it was a big mistake. First of all, I tried emailing them a few times with some questions about my order, and I never got a response. That's just rude, if you ask me. Then, when I tried calling them, I got some guy on the phone who promised to call me back with some information about returning my order. Guess what? That call never came.

I even tried reaching out to them on Facebook, but no luck there either. It's like they just don't care about their customers at all.

And don't even get me started on the reviews. I should have done my research before ordering from these guys, but I didn't. Big mistake. There are so many negative reviews out there, it's ridiculous. And some of the positive ones? I'm pretty sure they're fake. Just look at the reviews that ANNEE wrote - she seems to have had a bad experience with a bunch of different online stores, including The Pearl Source. What a scam.

So, my advice to you is this: do your research before you order anything from The Pearl Source. Don't make the same mistake I did.

I'm eagerly waiting for my order from The Pearl Source to arrive. I had some questions about the shipping times and even reached out to them about a 20% coupon that I missed entering during checkout. The staff was super helpful and more than willing to assist me. I was pleasantly surprised to receive my refund early on a Sunday morning (although I wouldn't recommend bothering them on a weekend like I did). Looking back, I should have paid more attention during checkout, but I'm still pretty excited that I was taken care of in a timely manner, especially on a weekend!

Based on the other product reviews and my customer service experience, I have no doubt that I'm going to be completely satisfied when I receive my order, just in time for Christmas morning. I'm confident in my purchase and can't wait to see the necklace in person.

I'll make sure to update this review or post another one once I receive the necklace. Overall, I'm impressed with The Pearl Source's customer service and can't wait to see the quality of their products.

I was looking for a place to buy some pearl stud earrings and stumbled upon The Pearl Source. I was impressed with the quality of their pearls compared to other stores, so I decided to give them a try. I received my earrings today and they are absolutely stunning! The quality is top-notch and I couldn't be happier with my purchase.

What really impressed me, though, was the online service. I placed my order and within a few hours, my earrings were shipped out. When they arrived, they were packaged beautifully and securely. I was a bit hesitant to order from the US to Australia during these COVID19 times, as I've had bad experiences with other companies and their international postage times. However, The Pearl Source used a courier to ship my earrings, which made me feel more confident in my purchase. To my surprise, my earrings arrived in less than 5 days! That's pretty impressive, if you ask me.

Overall, I had a great buying experience with The Pearl Source and I will definitely be back for more. The quality of their pearls is unmatched and their online service is top-notch. I highly recommend them to anyone looking for beautiful and high-quality pearl jewelry.

I recently made a purchase from The Pearl Source and unfortunately, I am not completely satisfied with my experience. Although the item I received looks nice, I was promised a certificate of authenticity that was not included in my package.

According to their website, all of their products come with a certificate of authenticity that guarantees the pearls and jewelry are 100% genuine and have not been treated or enhanced in any way. The certificate is supposed to be signed by one of their pearl experts and detail the size, quality, luster, and color of the pearls and jewelry.

However, the printed card I received was not signed and did not specify any of the important details about the jewelry. It was not like the picture of the certificate on the page of the jewelry I purchased, which showed a proper certificate with all the necessary information and a real signature.

This was very disappointing to me as I have received certificates from other companies that were much more detailed and informative. I tried to contact The Pearl Source to resolve this issue but was unable to reach anyone. I left a message with their answering service but was not given a timeframe for when I could expect a call back.

To make matters worse, I have not been able to return the item because there was no return slip included in my package. I am very frustrated with this experience and hope that The Pearl Source can rectify this situation soon.

I had high hopes for The Pearl Source when I decided to purchase some jewelry from their website. However, my experience was far from satisfactory. I had read some reviews that mentioned the jewelry being smaller than expected, but I didn't think it would be a big deal. After all, I had seen the pictures of the jewelry on the website and they looked beautiful.

But when my order arrived, I was in for a shock. The jewelry was so tiny that I could barely recognize it. The "pave" diamonds were barely visible and didn't even look like diamonds. And the pearls didn't seem genuine at all. I was so disappointed that I felt cheated in every way possible.

To make matters worse, the quality of the jewelry was super cheap and not at all as advertised. And the price was way too high for what I received. I felt like The Pearl Source was preying on unsophisticated and uninformed buyers like myself.

The only good thing I can say about this company is that they promptly refunded my money when I returned the jewelry. But I wouldn't count on being that lucky. If you do decide to purchase from The Pearl Source, make sure you keep all your emails and receipts, and pay through a service that protects you against fraud.

In conclusion, I would advise anyone to steer clear of The Pearl Source. Their products are not as represented, and the quality is poor. Don't waste your time and money on this fraudulent company.

I was really excited to buy some pearls from The Pearl Source, but I was a bit hesitant because I couldn't find many customer photos of the pearls they sell. I scoured Facebook, Instagram, and their website, but I only found one or two pictures. But, after reading a bunch of reviews, I decided to take a chance and order a multicolored pearl necklace and bracelet for my mom for Christmas.

The package took about 8 days to arrive, which I think was because of the holiday rush and COVID-19. But, when it finally arrived, I was really happy with what I saw. The pearls came in nice boxes with authenticity certificates, and my mom loved them. She's not a pearl expert, but she thinks they look great and has gotten a lot of compliments on them. She's been wearing them almost every day since Christmas, and they haven't fallen apart or anything.

Since then, I've actually ordered two sets of pearls for myself - a white pearl necklace and bracelet, and a pink pearl necklace and bracelet. I went for the smallest, cheapest options, but I still think they'll look great. Plus, I was able to use a 20% discount code I found online, which saved me $205 on my total purchase. The pearls are already on their way to me in Australia, and I'm really excited to see them in person.

Overall, I think The Pearl Source is a great option if you're not a pearl expert and just want some nice-looking pearls. If you're really picky about quality and know exactly what you're looking for, you might want to look elsewhere. But for me and my mom, these pearls are perfect. I'll update my review with some photos once I get my new necklaces!

I recently made two purchases from thepearlsource.com and had some mixed experiences. My first order was for a pair of akoya earrings and a freshwater pearl necklace. I was a bit confused when I used affirm to pay and was automatically charged $35 for international shipping, even though I was supposed to get free 2-day domestic shipping. However, I contacted the company and Celene was able to quickly resolve the issue for me. The akoya earrings weren't perfectly round like my other ones, but for the price, I decided to keep them along with the necklace.

My second order was for a pair of baroque South Sea pearl earrings, and this is where things started to go wrong. Once again, the site automatically charged me $20 for shipping, even though I had selected free 2-day shipping. It took me a couple of days to get in touch with someone, and when I finally did, Stephanie was the one to "help" me. She insisted that I had chosen the shipping method, even though I knew I hadn't. Eventually, she agreed to refund me the $20, but it was a bit frustrating to have to argue about it.

When I received the earrings, I noticed a brown dot in the concave ring of one of the pearls. I called for a replacement, and Stephanie was on the phone again. She suggested that I try to rub the dot off, but I didn't want to risk damaging the pearl. I sent the earrings back for an exchange, but when Stephanie called me back, she claimed that she couldn't see any dot on the pearl. She also said that all baroque pearls have irregularities, which I already knew. I just didn't want a brown dot on my pearl. When I asked if they could match the other pearl in the pair, which didn't have a dot, she said that they didn't have any other pearls without dots. It was frustrating to hear her contradict herself and not offer a satisfactory solution. In the end, I asked for a refund, which she agreed to give me.

Overall, my experience with thepearlsource.com was mixed. While Celene was helpful with my first order, Stephanie was unhelpful and frustrating with my second order. I also had issues with the shipping charges and the quality of the pearls. I'm not sure if I would shop here again, but I appreciate that they did eventually give me a refund.

I gotta say, I'm really lovin' the necklace I got from The Pearl Source. It's a real stunner, but unfortunately, the magnetic connection ain't workin' right. I'm not sure what to do, should I just send it back?

I reached out to their customer service team and they were super helpful. They told me to send it back and they'd take care of it. I was a little worried about the return process, but it was actually really easy. They even covered the shipping costs!

Once they received the necklace, they quickly fixed the magnetic connection and sent it back to me. And let me tell you, it's even more beautiful now that it's fully functional. I've gotten so many compliments on it and I wear it all the time.

Overall, I'm really happy with my experience with The Pearl Source. They have a great selection of jewelry and their customer service is top-notch. I'll definitely be shopping with them again in the future.

I recently purchased a pearl necklace from The Pearl Source website. Unfortunately, when the package arrived, it was delivered to the wrong address. I was really upset about this and tried to contact the company to see if they could help me out. However, they were not very helpful and did not seem to care about my situation. In fact, they ended up charging me over $350 dollars for the necklace, even though I never received it. I was really disappointed with their customer service and would not recommend this company to anyone. If you are thinking about buying from The Pearl Source, I would suggest looking elsewhere.

So, I recently ordered some pearls from The Pearl Source and I gotta say, I was pretty disappointed with the whole experience. When my package arrived, the box was all banged up and looked like it had been through a warzone. I was worried that the pearls inside might have been damaged too, so I contacted customer service right away.

At first, I thought everything was gonna be okay. The customer service agent was polite and seemed to understand my concerns. But then things started to go downhill. I asked if I could get a new box to replace the damaged one, but the agent kept insisting that there was no problem with the box. I mean, come on, it was clearly damaged! I don't know if they were just trying to avoid sending me a new box or what, but it was really frustrating.

I ended up sending four emails back and forth with the customer service agent, but nothing ever got resolved. In the end, I just gave up and decided to keep the damaged box. Luckily, the pearls themselves were okay and didn't seem to have been affected by the rough handling.

Overall, I have to say that I was pretty disappointed with my experience with The Pearl Source. I don't think I'll be ordering from them again anytime soon. It's a shame, because I was really looking forward to getting those pearls, but the whole thing just left a bad taste in my mouth.

I recently made a purchase from The Pearl Source and unfortunately, the quality of the product I received did not meet my expectations. I decided to contact their customer service team to initiate a return, but despite leaving multiple messages, I have yet to receive a response. According to their website, a return authorization is required before sending anything back, which has made the process even more frustrating.

After several attempts, I finally received a call back from The Pearl Source, but only after pretending that I wanted to place a new order. When I explained that I actually needed to return an item, the representative informed me that a return manager would be in touch to provide me with the necessary authorization. However, I have yet to receive any further communication from the company.

Overall, I am disappointed with the lack of customer service I have experienced from The Pearl Source. While I understand that mistakes can happen, it is important for companies to take responsibility and make things right for their customers. I hope that they will address this issue and improve their communication and return processes in the future.

I recently made a purchase from The Pearl Source, and unfortunately, I was not completely satisfied with my order. I ordered a beautiful necklace and earrings set, both of which were supposed to be of AAAA quality. However, upon receiving my order, I noticed that there were marks on both the necklace and earrings that were not aligned with the quality I had paid extra for.

I was disappointed to find that my order did not meet the standards that were advertised on the website. The Pearl Source claims to offer a 100% satisfaction guarantee, with free returns within 60 days of purchase. However, when I contacted the company to request a return, I was informed that they do not offer international return labels. This meant that I would have to pay $200 in order to return the items that did not meet their stated quality and price.

Overall, I was disappointed with my experience with The Pearl Source. While the products themselves were beautiful, the quality did not meet my expectations, and the company's return policy was not as advertised. I would caution others to carefully consider their purchase from this website, and to be aware of the potential costs associated with returning items.

So, I recently purchased some pearls from The Pearl Source and I have to say, I was a bit disappointed. I mean, I know there isn't a grading system for pearls like there is for diamonds, but come on! The pearls I received were described as 'the best in the world' but they were far from it. They weren't even close to being round and had some markings on them. I have some quality freshwater pearls from another company and these pearls from The Pearl Source are nowhere near that level.

I wanted to share my honest review here because I don't think The Pearl Source will allow it on their website. I mean, who knows? Maybe they will surprise me and post it, but I doubt it.

Another thing that bothered me was that I haven't received a return form yet. I've been trying to contact them but no one has responded. It's frustrating because I really want to return these pearls and get my money back.

Overall, I wouldn't recommend The Pearl Source based on my experience. The pearls weren't what they were advertised to be and the customer service has been lacking.