Jewel-Osco
reviews and complaints

I usually go to this location in Westmont for the pharmacy because I have had so many issues with the Walgreens across the street. Normally this jewel is on top of things. My dad has a very serious illness that requires medication we called it in at 7pm they told us over the phone that it would be ready at 9pm no problem, yet when I went to go pick up the script at 10:20pm at the drive up window and the pharmacist said he was the only one working and it wasn't ready and that thier were a lot of people ahead of me. I simply asked if it would be ready within the hour and I got attitude back saying he didn't know that thier is so many other scripts ahead of me. So I waited in the cold car for 45 minutes. I went back to the drive thru and it's still not ready.
I understand that it's a busy pharmacy. Well then why is only one person working? They really need to adjust thier scheduling. I have worked retail for over 15 years, if it is busy you schedule more than one person. It's not rocket science.

Today in calling your Jewel location at 11:50 I experience lack of customer service. I am a non for profit organization that operates in the Bolingbrook community, Single Mother's Of Culture nfp. I called trying to get clarification of the procedure for non f or profit organizations to be allowed solicitation in front of your store in Bolingbrook IL . The so called manager was very rude in telling me to go to another store along with telling me how busy she was, when in fact I patronize the community of Bolingbrook along with living in the community. She hung up and then when I called back a second time to ask for the district manager she put me on hold and then hung up. I spoke with the so called district manage Jim Panack, smh shaking my head he did not seem a bit concerned. Did not ask me my name, other than telling me what me writing a letter will do, smh

I am not vegan or vegetarian. I do, however, find live lobsters at Jewel quite offensive. Lobsters have an extensive central nervous system. They feel pain and discomfort. They require extremely clean water and food, which you may or may not provide them.

I hate seeing their claws bound and not in their natural environment. Do you have no empathy for animals? This is animal abuse. The majority of my friends agree. I love the taste of lobster, but refuse to eat these poor creatures on display and the way they are treated.

I will continue my campaign to make Jewel a more humane company. Please expect to see more from me until something is done.

Thank you,

Karen Ramsey
[protected]

I was at Jewel in Woodstock on 12/23/17 and made a purchase of $250. $50 was for gift cards and $200 in groceries. I had a $25 Jewel gift card and was informed I could not use it with this transaction because I bought gift cards. I understand not purchasing gift cards with a gift card but I was $200 over the gift cards . I think this is poor policy and was very upset leaving the store.

I ordered a cake from the Oak Park Jewel Bakery on Madison for my daughter's 4th birthday party that was taking place on the 24th of December. The cake was to be ready at 20 but I received a call at 8am on Sunday saying they lost the receipt and the cake hadn't been made yet it was paid for in full. I went through hell with them only to receive a bad cake with my daughter's name spelled wrong. I spoke with the manager over the bakery named Linda who told me that she would refund half of my money (still not fair) and to speak with the customer service desk manager Lori and my money would be refunded. Unfortunately the cake was paid for with an EBT card (something I had never done) and I was told that I needed to bring the card. Unfortunately it was a gift from my sister that she paid for the cake and I had no access to it. I told the manager that I wasn't told over the phone that the card would be needed and that I couldn't make it back to the store today because I was in the middle of throwing a party for a 4 year old and preparing for the holiday. I also work 7 days a week in corporate for a hospital and part time in customer service as a teller at a financial institution. I can't make it there anytime soon. The nastiness in her voice as if I had done something to her when I had been put through hell was uncalled for! I got the cake Home and noticed that the frosting was cracking and melted on top of my daughter's name spelled wrong. The cake order was also under someone else's name and they couldn't find it when I got there. The cake should've been free for this. I usually go to the jewel on Roosevelt but since I recently purchased a home in the Oak Park area I decided to try the Oak Park location for the first time. Absolutely the worst experience ever! I will be sure to let all of my neighbors, family and friends not to visit this location. This is by far the worst cake I've ever had and the worst experience. Something needs to be done about the nasty workers and the horrible customer service

Dear Sir/Maam, my name is Fernando Brown. Yesterday, December 20, 2017, at approximately 10am. I visited your store in Oak Park, on Madison & Gunderson. I have been shopping at your store some 13yrs and only recently have experienced some very adverse, hurtful and alarming circumstances.
After I paid for my items and was steps from the exit, the security guard ran towards me from my rear, and ripped my ice cream from my hands at the same time screaming in my face where was my receipt and also attempting to arrest/ detain me! Within seconds, the cashier appeared and ask, incredulously, "what are you doing, he just paid for that?" In addition, the receipt was was left in slot and at that time your employee realized Fernando Brown is not a shop lifter.— Need I tell You how many of my community members thought they were viewing a shoplifter—Or maybe we can talk about how when the police arrived, they twisted the incident and were on the verge of arresting me... I just wanted 3boxes of Dove Ice Cream & 1box of Luigi Frozen Ice...that's all. Fernando Brown 4310 W Jackson Blvd Chicago, Illinois 60624—[protected].

On thursday 12/15/2017 arround 21:40 pm, I made purchase including strawberry cake. Mistakenly was charged for 24 cakes. I did not want ti complete transaction but was encouraged by Tommy that money will get back right away to my card. As of today 12/18/2017 I am short over $341.00 and behind few bills and it is holiday season. On Saturday Dave- one of the managers told me it will be back by today, but today Allen - store manager said it should be back Wednesday. This is ridiculous and I am going to let world know. I am being humiliated and I am short money for gifts and family.

I was told to download the new pharmacy app when I picked up my Rx today and thought great Walgreens has had this for years. My Osco pharmacy is in Crystal Lake IL and I have had several problems with this pharmacy. They are always way too busy and never have the Rx ready onTime. I saw that they offered an app for text updates and went right to the App Store to install. When I attempted to open it just kept spinning never connected. What a disappointment. Finally up to dat but a non working app

On several occasions I shopped at Jewel and I see one price on a big pile of items. Then I go to the cashier to find out it is actually a totally different price. I was told the sign got misplaced. Well at the end of the working day all you see is a big number for the price, especially if it right over your item you don't really read the description. It is super frustrating every time that somehow the sign is not there for the real price or it hot misplaced.
I am not going to jewel any more. You do your budget by the tme you get ro the cashier and imagine my frustration when you are told a different price.
Thanks. That is unacceptable every day I shop at Jewel and this is enough.

Chevarrie Roberts
December 7, 2017
Purchased at 7:30am

My name is Chevarrie Roberts I'm a devoted customer of Jewels I literally come to purchase my breakfast and lunch at least 3xtime out of the week . My contact information is [protected] email address chevarrie.[protected]@gmail.com

Today has been a nightmare lunch was ridiculous. The Seafood taste like it has been out since yesterday, the crackers were extremely stale & the sunflower seeds were stale as well. Horrible. I don't have the food to attached didn't know I had to provide this information I disposal of each item. Food is most definitely to high to throw away.

There are certain some amazing pharmacist and then there are those that are making alot of us switch to Walgreens. By hurassing and judging, most won't go in for to be criticized . It is hard enough to take certain medications but last time a checked how is that a woman such a pharmacist can make that judgment?! And actually be okay with heeled knowing shes not a good person. You don't jusge, and also being a pharmacisr it isn't your job to point out flaws or belittle.or spread personal information or make a scene? Because of what you flagged or your fault . Maybe treated people respectfully no would be so scared to hear and some most hatr you. My you don't know or have damn clue what anyone has been through, so don't shame people. Obv.rhey are prescribed it for a reason - I'm a doctor and I get ashamed rgy time even told I took two pills in my mouth and the three in Butt - excuse me? Disrectful jusr because I have a hard couple years which doesn't you. I made it through more school than you have however maybe I am proud of what I have been through its hell, you know because you shared my rape story thanks though! As the world not mean enough? You clarify me as an addict. Tell how does thing word .Take me an addict ? Bc for fours now I go there and no siddneky your crazy and mean and those certain other people such the younger generation MAYBE they won't be able to handle your bullying your bs your judgment . It's all over you say it just at know that your jotnonkyme but what person, what would tonyiurselr if that young girl went that day and bc of your words did something? A S I said I am stronger than you obv. Bc i dint judge in think ur good? Honestly I feel confident that you shouldn't be in any thing do to health. Because you effect so many people by ur attitude and who gives you that right but I vet ( oh I know bc my patients older adults ? You do not hqref you want - you forgot I can see the database but I didn't that so syou pread my peeeonal history? Ye ryou forgot I'm a neuro surgeon is my specialty atleast I have faith and I have heart and I don't judge . Just because I grt certain prescriptions filled does not make w weak look in mirror. Your the face that's going to change normal someones day, pray you contain ur thought on us WEAK sad addicts ( oh wait rape victims which you assume ) you don't ever speak to ME or anyone thst way. We wonder what happened to you? Tpnmk so mean and belittle rape victims because we're all so messed up right .. oh Lord I forgot your god Right! Wrong
Don't judge for shame imdont want to clean up YOUR messes form these little fields that thinking about killing themselves because you judged me the person ubdknt know I get r patients - and guess what
They are ashamed I ask why bc of you . You kjownwho you are. Not just rape age perhaps don't Assssume I won't tell tell another parent there kid was bullied and also was bullied by the pharmacy - YOU. I was protecting you. But Now you crossed a line YOU changed that families life forever and I couldn't save her. She did in such horrible way. Did mention anything to her? I will make you always member that girl. She was 16 years man!

Wake up! Your a busy and just bc you fill scripts don't judge ur worse off. Your sad . Pathetic

I'll be praying. You. I pray you find somfething aith god make sure you can still see the good in. People. Maybe ten quit

I was shopping, in the afternoon, during the week before Thanksgiving, when I heard yelling in an aisle. I proceeded to check it out and noticed a young lady getting yelled at, by what I appeared to be a manager. I thought the words he used were ignorant, rude and by any means shouldn't have been done on the sales floor. I went to the service desk to ask for the manager, so it was brought to their attention. I was surprised to find out that the manager who was called to help me, was indeed the person I saw yelling just earlier. In order to avoid a confrontation I just told him my question was answered before he arrived. I said thanks anyway and left the store.
I have worked a lot with managers and was one myself, for a period of time. I don't know how a "people person" could get away with speaking to an employee out in the open like that. Discipline needs to be done in an office, behind a closed door. I'm really now comfortable shopping here due to what I witnesses. I believe I will pass it on to my friends to. No one should have to deal with disciplinary action. It's not proper and should have been done in private.
I didn't get a name, but the manager was a Caucasian Male in his 40's, about 6ft tall if not taller, and medium build.

I went to the jewel in Merrionette Park and was gathering items for my thanksgiving dinner. I was looking for a pack of those small white and red plastic turkey Thermometers . I found two separate employees who told me to check isle 4. I still didn't see them and asked another employee who said he'd check with the mgr. he returned promptly and said isle 14 by the stuffing. I searched there for several minutes when I decided I'd had enough and went to the checkout lane. I asked the cashier if they could just send someone to get it because by that time I had wasted about half hour looking. They said the mgr went to go find it. Someone finally returned and said - ‘ were out of them'! I am beyond aggravated at this point and will consider shopping at Mariano's where they are much more helpful!

On 14 November 2017 I had taken my husband to have a chest x-ray done in Schaumburg. He was diagnosed with pneumonia. The doctor sent a prescription for him to our Osco Pharmacy in Elk Grove Village. It took us about 15-20 minutes to get to the Osco.

I left him in the car and ran into Osco. I spoke with the pharmacist Michael Vock to ask if the prescription had been filled yet. (This was my second trip within a 1 hour period to get a prescription for my husband and the same pharmacist Michael Vock was there earlier and gave me instructions, complete with attitude, on how my husband should take the meds).

Anyway, Michael Vock informed me that the prescription was not filled yet and I would have to wait like everyone else. I asked Michael Vock if it was possible to put a rush on filling the prescription, because I had my husband in the car. He stated no, that I would have to wait and I asked about how long it would be until the prescription was filled. He stated that I would have to wait at least 20 minutes.

With that I left the store to take my husband home. After getting my husband into the house and settled, which took some time, I then returned to Osco to retrieve the prescription.

Again, I had to deal with Michael Vock . This man is rude and condescending when giving instructions regarding the taking of medication. Granted my husband nor I had taken this prescription before, but there was no need for him to "talk down" to me. That is why he is the pharmacist, to explain how things work for those of us that are not familiar with medications!

This man has absolutely no compassion or people skills.

As I was leaving the store I saw 2 of the front end managers and they asked me if everything was ok. I told them of my awful experience with Michael Vock and that I certainly hoped that he would not be our new pharmacist. I was then informed that he was a "Floater" and that he had been quite rude to the front end manager when he came to retrieve the key to the pharmacy earlier in the day (but that's not my story to tell)

When a customer is dealing with an illness with a loved one they do not need someone to look down their nose at them as if they were superior. I certainly hope that you will reconsider sending Michael Vock back to the Osco pharmacy in Elk Grove Village!

Fortunately my husband and I are very healthy and have very few dealings with the pharmacy. In the past you had a wonderful man named Steve (who has since passed away) that was the manager at the Elk Grove pharmacy. Steve was wonderful and compassionate with the customers.

Perhaps it's time to send Michael Vock for some customer service skill training. I certainly hope that I never have to deal with him again, especially during such a stressful event.

Not only is this man the most unprofessional I have ever, he's a horrible bully to any he deems below him . He speaks and acts unprofessional, cursing at workers and ordering them around like dogs and slaves . He needs to not only be reprimanded but the best thing for this is termination as it has been this way for the three years I have been shopping here . I thought Jewel was more dignified .

The register I was at froze as I was going to sign for my card so I had to go to another register to check out and I was double charged I was told I shouldn't be double charged An I was so I proceeded to call Jewel and they told me I had to wait and see if it's posted twice and then I had to wait and see if it re-issued a credit There was not a credit issued so I had to call customer service and have them issue a credit they told me it will take a Nother 72 hours before I will see a credit so I have to wait approximately a whole week before I get credited and all I get is t I'm sorry too long to wait for a credit I should be able to go to store n they should issue it right away very unhappy most of us live pay check to paycheck

I just ran to jewel to get some gift cards for prizes I'm giving out today for my staff. They totaled $110. I had my CASH out and ready to pay when the lady (Diane) says, "hold on". She calls some other lady (I'm assuming the manager at the customer service counter) and says "I have someone purchasing $110 in mixed gift cards, can I do this with her?" She then says "YES, SHE LOOKS NORMAL" - what? I'm advised her that I was paying cash. Diane then said "oh, well you look normal so it's fine. There's a lot of scams going on".
Seriously? It's $110, not $500 or $1000 and I was paying CASH. Scammers pay with credit card. And normal?! What does that mean? Compared to what? Was I considered normal because I look white? Because I'm a 30-something female? If I had a disability, or a different colored skin tone? Or maybe if I was too skinny or too fat or too tired looking, would I still be considered "normal"? Also, I was able to over look the fact that Diane ignored two customers in front of me because she was chatting with a coworker that was going to to lunch (who was also in line buying something), but then to be completely made to feel like I was doing something wrong by purchasing from your store. I am so offended that I will never step into this store again. I, as the consumer, should have NEVER heard that conversation between your employees.

We live in Chicago, IL (COOK COUNTY). Since the "soda tax" went into effect, I would have my husband pick up our soda when he would have meetings outside of the county. We've been doing this all summer and soon it's coming to an end December 1st. We have always said "we're doing two transactions" or three and nobody has ever said a word. Yes, I know there's a limit but it's NEVER been enforced before. Why wouldn't you just take the sale and not worry about it? We tell the cashiers that we've come from the city, how ridiculous the tax is, etc. Today the cashier said, "oh, I don't know if we can do that" and calls the manager (Kevin Mull) over the phone/speaker and he said "no". "Come back tomorrow". My husband offered to go out to the car and come back in. He offered to return after his meeting. Kevin could have been a little bit flexible. He could have said "I'll make an exception in this case but just so you know..." or something along those lines instead of angering everyone involved and losing the sale! Money is money. The customer wants to buy more soda. Just let him! Yes, I know it's the rule but when NOBODY follows it (except Kevin) you can see where the customers are going to get miffed. My husband said he got loud because it was so stupid. He felt bad for the cashiers. There are "rules", there's common sense (more money for the company if I turn a blind eye to a stupid rule like everyone else does), and there's going along to get along...why rile everyone up by saying "no" when, if you just let it go, everyone is happy?

The Jewel in Oswego is constantly running out of cases of Desani water 16.9 fl oz bottles. Also, I buy Purina One Smart Blend pairings chicken and Turkey recipe. I can only buy 4-5 cans at a time because that’s all there is on the shelf, yet Jewel generates coupons for money off buying 8 or more. I can never use the coupons since there aren’t enough on the shelf. In the liquor isle, they run out of Svedka and Sobieski vodka. In the dairy section, they run out of Lenders Plain bagels. The list goes on. Someone needs to address their ordering/stocking inadequacies.

My name is Kathy Srednicki and my Brother Timothy Byrd has been shopping at Jewel in wauconda for years. This year he has been fighting lukemia and recently has been able to go short distances to jewel without help to shop. He is very susceptible to getting very ill if exposed to sickness from others due to his immune system. He must wear a mask over his mouth and medical gloves to prevent exposure. Upon entering jewel Osco in wauconda last week a male manager approached my brother in a rude manner and asked him to take his mask off. My brother was very insulted that this was the behavior after he even explained why he was wearing it. This attitude is appalling to me since I almost lost my brother to this illiness and I too have shopped here for him when he was ill because he likes this store . Please ask your managers to be more sensitive to others in the future . If I find out the name of this manager I will personally confront him about this because I am very upset about this situation!

Very pissed off !

Kathy Srednicki sister if Tim Byrd email [protected]@ yahoo.com