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Jewel-Osco

Jewel-Osco review: grocery order dissatisfaction

L
Author of the review
11:05 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I placed an order for groceries from Jewel through Instacart over a week ago. It was delivered on Easter. There were so many errors, I can't even begin to list them all. I specifically asked for Gluten Free Bisquick, got regular. Can't eat that. I was charged for fresh asparagus, didn't get it. I asked for salmon from the meat counter, got pre-packaged Cajun seasoned. Can't eat that either. Ordered 2 Italian sausage, only got one. I could go on and on, but I'm sure you get that I'm upset. I understand supply might be limited, however, I had my phone on the app for 4 hours (delivery was 2 hours late) and received not one replacement approval notice. I had entered specific notes as well, especially when it came to the gluten free necessity. I feel my shopper totally ignored my requests. I have a relative who has offered to shop for me, so I'm going with that since this is the third time I've used Instacart and have not been satisfied with the shopper. I tipped well too. Wish I had that money back.

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  2. Jewel-Osco phone numbers
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    150 Pierce Road, Itasca, Illinois, 60143, United States
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  6. Olivia
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    Jul 26, 2026
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Jewel-Osco Category
Jewel-Osco is ranked 18 among 43 companies in the Grocery Stores and Market category