Jewel-Oscobakery department/birthday cake

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a verified customer
Verified customer

I ordered a cake from the Oak Park Jewel Bakery on Madison for my daughter's 4th birthday party that was taking place on the 24th of December. The cake was to be ready at 20 but I received a call at 8am on Sunday saying they lost the receipt and the cake hadn't been made yet it was paid for in full. I went through hell with them only to receive a bad cake with my daughter's name spelled wrong. I spoke with the manager over the bakery named Linda who told me that she would refund half of my money (still not fair) and to speak with the customer service desk manager Lori and my money would be refunded. Unfortunately the cake was paid for with an EBT card (something I had never done) and I was told that I needed to bring the card. Unfortunately it was a gift from my sister that she paid for the cake and I had no access to it. I told the manager that I wasn't told over the phone that the card would be needed and that I couldn't make it back to the store today because I was in the middle of throwing a party for a 4 year old and preparing for the holiday. I also work 7 days a week in corporate for a hospital and part time in customer service as a teller at a financial institution. I can't make it there anytime soon. The nastiness in her voice as if I had done something to her when I had been put through hell was uncalled for! I got the cake Home and noticed that the frosting was cracking and melted on top of my daughter's name spelled wrong. The cake order was also under someone else's name and they couldn't find it when I got there. The cake should've been free for this. I usually go to the jewel on Roosevelt but since I recently purchased a home in the Oak Park area I decided to try the Oak Park location for the first time. Absolutely the worst experience ever! I will be sure to let all of my neighbors, family and friends not to visit this location. This is by far the worst cake I've ever had and the worst experience. Something needs to be done about the nasty workers and the horrible customer service

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